Homeprotect Reviews

Name: Homeprotect
Address: CI Tower, St George’s Square, New Malden
Rating: 4.39

4.4 Rating 2,695 Reviews

88 %

of reviewers recommend Homeprotect

Company Reviews

Metrics

Info

4.4

Based on 2,695 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

About Homeprotect:

We specialise in non-standard insurance
We cover unoccupied homes, listed properties, properties with a history of flood or subsidence, holiday homes, second homes, landlords, people who have had past financial difficulties or convictions, larger homes with more than 6 bedrooms, homes which have lodgers or are on AirBnB and many more!

We’ll protect your property, inside and out… in minutes
Our customers have saved money and set up their home insurance online, even if they've had insurance problems in the past.

Immediate online quote in most cases, even for very complex circumstances
We quote for a wider set of circumstances online than any other insurance provider in the UK.

5 Star rated buildings policies
Homeprotect buildings insurance policies are rated 5 Star by Defaqto, indicating that the policy is one of the most comprehensive home insurance buildings products available.

Useful extra cover included
Benefit from Basic Legal Expenses and Home Emergency cover included in your policy, as standard.

24hr Home Emergency line
If the worst should happen, call our dedicated team anytime. We’ll explain what information we need from you and we'll explain what happens next.

What we don’t cover
We also think it’s important to be clear on what we don’t cover. Please note that we don't cover homes outside of the UK, damage caused gradually, or by wear and tear, or by failure to fix a known issue, faulty design or poor workmanship or theft, vandalism or accidental damage caused by a paying guest. Find out more details of what is and isn’t covered in our policy booklet https://www.homeprotect.co.uk/policy-booklet

Visit Website

Phone:

0330 660 1000

Email:

marketing@homeprotect.co.uk

Location:

CI Tower, St George’s Square
New Malden
KT3 4HG

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Homeprotect 5 star review on 21st December 2021

Karen P

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My insurance hadn’t been renewed due to my card having expired. I spoke to Marina who was so helpful and understanding of my particular situation. After answering all the relevant questions imagine my surprise when I was quoted £4 less than my renewal notice. The whole process was painless. Thank you”

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Posted 3 years ago

“Easy process at renewing our insurance. Thanks”

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Posted 3 years ago

“Simple early comms - reasonable competitive price, found some offering a smallish saving but decided to stay with you”

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Posted 3 years ago

“Easy to do”

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Posted 3 years ago

“Good price and excellent customer service.”

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Posted 3 years ago

“Excellent, helpful and prompt customer service over the phone and even granted a discount for renewing for second year! Home Protect offer very competitive prices for long-term, unoccupied properties. Recommend getting a quote! Keith”

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Posted 3 years ago

“Very simple to sort out and purchase.”

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Posted 3 years ago

“Simple online purchase at a competitive price”

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Posted 3 years ago

“Great customer service, have been a customer for a few years now. Very helpful when needed to make a claim. Competitive prices too!”

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Posted 3 years ago

“Fast, simple and good VFM”

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Posted 3 years ago

“Great service, no long queues to get through on the phone and substantially cheaper than like quotes.”

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Posted 3 years ago

“Good service”

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Posted 3 years ago

“nice simple process with competitive prices”

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Posted 3 years ago

“Informative website, had everything we needed to get home insurance.”

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Posted 3 years ago

“Very competitive prince for my insurance”

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Posted 3 years ago

“I was very pleased with the service I received when I insured with Home Protect. The young man I spoke with was pleasant and knowledgeable.”

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Posted 3 years ago

Lovely! This is what we like to hear Kathleen. Thank you for a 5 star review. Regards, The HomeProtect team

Posted 3 years ago

“Very easy, and when I went on a comparison website I found that Home Protect was the cheapest as well.”

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Posted 3 years ago

Great to hear! Welcome to HomeProtect Brian. Regards, The HomeProtect team

Posted 3 years ago

“I asked that my unoccupied home insurance policy be cancelled on 13th March when tenants moved in. The refund should be £335 and should have been in by now. It’s not. I emailed, wrote and had no response. I phoned and was told it would be dealt with within 3 to 5 working days from last Tuesday (having phoned the Saturday before) which would have been this Monday. I wish I had stuck with my previous insurer, Churchill. I unfortunately also took out landlords insurance with Home Protect from 13 March when the tenants went in for another £303. So now I have to spend time presumably going through the complaints procedure.”

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Posted 3 years ago

Sorry to hear this has happened! Please contact us directly with your policy reference number so that we can look into what has possibly gone wrong. Email: resolve@homeprotect.co.uk Regards, The HomeProtect team.

Posted 3 years ago

“New to buildings insurance, picked Hone Protect for claiming to provide the same cover as elsewhere for half the cost. Complete nightmare. Never, ever again. When my contents insurance came up fur renewal this year I shopped around- Hone Protect was again the cheapest at around half the price of all others. No chance. I renewed and stayed with my original contents insurer. I’d rather pay DOUBLE the monthly costs to know if I need to claim I won’t get the completely shameless avoidance tactics and bullying than pay half the cost for a con!”

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Posted 3 years ago

Sorry to hear we've disappointed you. It is never our intention to leave our customers feeling this way. Please send us your policy number and we will investigate this further for you. Email: resolve@homeprotect.co.uk Regards, The HomeProtect Team

Posted 3 years ago

“Easy enough to take out. Product looks good.”

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Posted 3 years ago

Homeprotect is rated 4.4 based on 2,695 reviews