Homeprotect Reviews

Name: Homeprotect
Address: CI Tower, St George’s Square, New Malden
Rating: 4.40

4.4 Rating 2,768 Reviews

88 %

of reviewers recommend Homeprotect

Company Reviews

Metrics

Info

4.4

Based on 2,768 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

About Homeprotect:

We specialise in non-standard insurance
We cover unoccupied homes, listed properties, properties with a history of flood or subsidence, holiday homes, second homes, landlords, people who have had past financial difficulties or convictions, larger homes with more than 6 bedrooms, homes which have lodgers or are on AirBnB and many more!

We’ll protect your property, inside and out… in minutes
Our customers have saved money and set up their home insurance online, even if they've had insurance problems in the past.

Immediate online quote in most cases, even for very complex circumstances
We quote for a wider set of circumstances online than any other insurance provider in the UK.

5 Star rated buildings policies
Homeprotect buildings insurance policies are rated 5 Star by Defaqto, indicating that the policy is one of the most comprehensive home insurance buildings products available.

Useful extra cover included
Benefit from Basic Legal Expenses and Home Emergency cover included in your policy, as standard.

24hr Home Emergency line
If the worst should happen, call our dedicated team anytime. We’ll explain what information we need from you and we'll explain what happens next.

What we don’t cover
We also think it’s important to be clear on what we don’t cover. Please note that we don't cover homes outside of the UK, damage caused gradually, or by wear and tear, or by failure to fix a known issue, faulty design or poor workmanship or theft, vandalism or accidental damage caused by a paying guest. Find out more details of what is and isn’t covered in our policy booklet https://www.homeprotect.co.uk/policy-booklet

Visit Website

Phone:

0330 660 1000

Email:

marketing@homeprotect.co.uk

Location:

CI Tower, St George’s Square
New Malden
KT3 4HG

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Homeprotect 5 star review on 21st December 2021

Karen P

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“East applying for the new building insurance and easy to complete your application.”

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Posted 4 years ago

We like to keep things as easy as possible for our customers, so to read your review is music to our ears. Zoe from the HomeProtect Team

Posted 4 years ago

“Very helpful staff great deal would definitely recommend you only have to go by the reviews to know you’re making the right decision”

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Posted 4 years ago

A no hassle, easy service is what we like to provide our customers with, so it's wonderful to read your five star review. Zoe from the HomeProtect Team

Posted 4 years ago

“Good communication and fair pricing , great to deal with!!”

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Posted 4 years ago

We aim to please! Thank you for your positive feedback. Zoe from the HomeProtect Team

Posted 4 years ago

“Easy site to navigate, and got what I needed with no problems. Policy provides better cover for the same cost as I was quoted elsewhere. Would recommend”

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Posted 4 years ago

Glad that we could tick all the boxes for you. Thank you for your five star review. Zoe from the HomeProtect Team

Posted 4 years ago

“Impossible to communicate with. Helpdesk wait greater than 45 minutes at premium rate , no response to claim forms for updates. Little progress on claim and very hard to chase. Not what I need from an insurance company.”

Helpful Report

Posted 4 years ago

Sorry to hear you're having issues with your claim Keith. If you could please email me you claim number I can escalate this for you with the Claims Team. Email: resolve@homeprotect.co.uk Zoe from the HomeProtect Team

Posted 4 years ago

“I don’t think Home Protect advised me that I was due to renew. So in one sense it’s been good because I don’t have to do anything, but equally some sort of notification would have been useful for me.”

Helpful Report

Posted 4 years ago

Sorry Ruairidh we do send out renewal notices via post one month before your policy is due to renew. If you didn't receive this and would like me to investigate further please do send me an email with your policy details. Email: resolve@homeprotect.co.uk Zoe from the HomeProtect Team

Posted 4 years ago

“Quick and easy with a staff member who was helpful and informative.”

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Posted 4 years ago

Quick and easy - just as it should be in our eyes! And we're glad that you agree. Zoe from the HomeProtect Team

Posted 4 years ago

“As I can only use this company it’s difficult to get a cheaper price”

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Posted 4 years ago

Thank you for your review. Zoe from the HomeProtect Team

Posted 4 years ago

“Very helpful employee who explained the policy in detail.”

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Posted 4 years ago

Thank you for your feedback, I'm so pleased the agent you spoke to was helpful. Zoe from the HomeProtect Team

Posted 4 years ago

“Suffered a fire in my house - home insurance is supposed to give some comfort in such a terrible situation, yet this company doesn’t even bother to reply. 7 months since I claimed!! I’ve chased countless times. The worst customer service I’ve ever experienced! Get to back to me!”

Helpful Report

Posted 4 years ago

Sorry to hear about your fire I do hope everyone is ok, and I apologise for any delays that have taken place. As mentioned in another review of yours,my colleague is currently investigate this further for you and will be in touch within the next 24 hours to get this resolved. Zoe from the HomeProtect Team

Posted 4 years ago

“Been a customer with this company for 7 and a half years paying £35 per month continuously. Made 1 claim 1st time ever a few weeks ago, arranged an engineer to come out to do a track a trace as water was leaking somewhere and I had to pay £100 out of my own pocket and was advised by call handler I would be covered up to £7500 for a new bathroom. 1 week later receive call from conor flynn claims handler to be advised word for word we cannot do anything for you as this is due to failed grouting and sealant, ok thanks have a nice day then hangs up. No apology no offer for assistance or advice or explanation. Policy is misleading and not clear. Cancelled with these crooks took my business to Hsbc and saved £180.42 per year and confident will get better service, these guys are on the ball when it comes to taking your money but slow when comes out to a claim robbers.”

Helpful Report

Posted 4 years ago

“Put a claim for flood damage after storms 26th August. 3 months and 3 surveys later and no work has started yet. No-one replies to my emails either. Disgusted”

Helpful Report

Posted 4 years ago

Sorry to hear that you've had delays with your claim, this isn't the level of service we would expect you to receive. If you could please email me your policy/claim number I can get the Claims Team to get this resolved for you. Email: resolve@homeprotect.co.uk Zoe from the HomeProtect Team

Posted 4 years ago

“The call center was quick to answer and deal with the issues. Polite and helpful. And cheap for the level of cover.”

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Posted 4 years ago

Great to hear that we could take the hassle out of insurance for you. Zoe from the HomeProtect Team

Posted 4 years ago

“Great customer service, very pleased to have renewed with home protect.”

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Posted 4 years ago

Thank you for sticking with us for another year Chloe - we really do value our customers loyalty. Zoe from the HomeProtect Team

Posted 4 years ago

“We are all guilty of staying with the same companies for our building and contents insurance even though the premiums increase year on year. So decided time for a change on the compare sites listed what cover I had with previous insurer and up popped home protect same cover but £8 A MONTH CHEAPER Bonus. £8 a month over 11 months £88 well worth the search.”

Helpful Report

Posted 4 years ago

Glad that you found us Ian and so pleased that we could save you money - £88 a year is well worth the search! Zoe from the HomeProtect Team

Posted 4 years ago

“Very competitive on pricing and easy to process. All completed online, which was perfect for what I needed.”

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Posted 4 years ago

Glad that we could tick all the boxes for you Holly. Thank you for your five star review. Zoe from the HomeProtect Team

Posted 4 years ago

“Very competitive on price extremely helpful on the phone first time I have insured with them but so far very impressed.”

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Posted 4 years ago

We aim to please Will so it's great to hear we've been able to impress you. Thank you for your five star review. Zoe from the HomeProtect Team

Posted 4 years ago

“They people I spoke to were knowledgeable and helpful in answering the questions I had. The cost of the insurance was excellent and the whole process was clear thank you”

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Posted 4 years ago

We pride ourselves on the service that we provide, so this review is music to our ears David. Zoe from the HomeProtect Team

Posted 4 years ago

“Good price for cover I need”

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Posted 4 years ago

Great to hear you found us to be good value Alison. Thank you for your five star review. Zoe from the HomeProtect Team

Posted 4 years ago

“Well priced insurance. Easy to contact. Very helpful.”

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Posted 4 years ago

This is great to hear! So pleased we were able to get you cover at a good price. Zoe from the HomeProtect Team

Posted 4 years ago

Homeprotect is rated 4.4 based on 2,768 reviews