Homeprotect Reviews

Name: Homeprotect
Address: CI Tower, St George’s Square, New Malden
Rating: 4.39

4.4 Rating 2,695 Reviews

88 %

of reviewers recommend Homeprotect

Company Reviews

Metrics

Info

4.4

Based on 2,695 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

About Homeprotect:

We specialise in non-standard insurance
We cover unoccupied homes, listed properties, properties with a history of flood or subsidence, holiday homes, second homes, landlords, people who have had past financial difficulties or convictions, larger homes with more than 6 bedrooms, homes which have lodgers or are on AirBnB and many more!

We’ll protect your property, inside and out… in minutes
Our customers have saved money and set up their home insurance online, even if they've had insurance problems in the past.

Immediate online quote in most cases, even for very complex circumstances
We quote for a wider set of circumstances online than any other insurance provider in the UK.

5 Star rated buildings policies
Homeprotect buildings insurance policies are rated 5 Star by Defaqto, indicating that the policy is one of the most comprehensive home insurance buildings products available.

Useful extra cover included
Benefit from Basic Legal Expenses and Home Emergency cover included in your policy, as standard.

24hr Home Emergency line
If the worst should happen, call our dedicated team anytime. We’ll explain what information we need from you and we'll explain what happens next.

What we don’t cover
We also think it’s important to be clear on what we don’t cover. Please note that we don't cover homes outside of the UK, damage caused gradually, or by wear and tear, or by failure to fix a known issue, faulty design or poor workmanship or theft, vandalism or accidental damage caused by a paying guest. Find out more details of what is and isn’t covered in our policy booklet https://www.homeprotect.co.uk/policy-booklet

Visit Website

Phone:

0330 660 1000

Email:

marketing@homeprotect.co.uk

Location:

CI Tower, St George’s Square
New Malden
KT3 4HG

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Homeprotect 5 star review on 21st December 2021

Karen P

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good price and easy service!”

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Posted 3 years ago

Great to hear Pascal! Welcome to HomeProtect. Have a lovely day. Angela at The HomeProtect Team.

Posted 3 years ago

“Customer service was nice pleasant and sorted my payment issue swiftly”

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Posted 3 years ago

That's what we like to hear! Thank you for your 5 star review. Angela at The HomeProtect Team.

Posted 3 years ago

“Simple and easy to do very help staff”

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Posted 3 years ago

Were always here to help! Thank you for your 5 star review. Angela at The HomeProtect Team.

Posted 3 years ago

“Got sorted quickly”

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Posted 3 years ago

Thrilled your journey was smooth and swift! Thank you for your review. Angela at The HomeProtect Team.

Posted 3 years ago

“Website very easy to use no problems at all. Very straight forward paperwork sent to my email no issues would highly recommend”

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Posted 3 years ago

Great to see you had a smooth journey with us. We do offer a refer a friend scheme, if your friend purchases a policy via this link https://www.homeprotect.co.uk/refer-a-friend you will both get a £25.00 voucher! Thanks Angela at The HomeProtect Team.

Posted 3 years ago

“Easy to use and very helpful, straightforward and quick process”

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Posted 3 years ago

Great to hear! Thank you for your 5 star review. Angela at The HomeProtect Team,

Posted 3 years ago

“Straightforward process and website, extremely helpful customer service folks. Thanks!”

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Posted 3 years ago

That's what we like to hear! Thank you for your kind words. Angela at The HomeProtect Team.

Posted 3 years ago

“Great help with a slightly unusual insurance policy. I found all staff I interacted with to be on the ball. Wait times were minimal. When I had to call back I was able to speak to the same person. So far, so very good.”

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Posted 3 years ago

Great to hear! Welcome to HomeProtect! Have a splendid day. Angela at The HomeProtect Team.

Posted 3 years ago

“Effortless to use”

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Posted 3 years ago

We like to make things easy for you! Thank you for your feedback. Have a lovely day. Angela at The HomeProtect Team.

Posted 3 years ago

“Very helpful and explanatory customer service. Cheapest home insurance I could find. Saved me at least £300 so Thankyou very Home Protect. With the savings I actually paid my car insurance too.”

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Posted 3 years ago

Wow! So pleased we could help you Jacquie! Thank you for your 5 star review. Have a lovely day. Angela at The HomeProtect Team.

Posted 3 years ago

“Excellent service”

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Posted 3 years ago

Excellent to hear! Thank you for your 5 star review Have a great day. Angela at The HomeProtect Team.

Posted 3 years ago

“Easy to use website. Fully understandable. Great value for money.”

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Posted 3 years ago

Great to hear Andrea! Pleased you had a smooth journey online. Thanks Angela at The HomeProtect Team.

Posted 3 years ago

“I've not had to make any claims, but have been happy to remain with them as offer a fair price and easy to communicate with when needed.”

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Posted 3 years ago

Fingers crossed you never have to make a claim Anna! Thank you for your kind words. Angela at The HomeProtect Team.

Posted 3 years ago

“No toilet for over 15 hours. A bath full of sewage and still not resolved. Constant phone calls and apologies but no resolution. Lost a days work today, absolutely disgraceful service. Stressed out beyond words. 😡😡😡😡😡”

Helpful Report

Posted 3 years ago

Really sorry to read of your disappointment Tara, that is never our intention. Please can you send your policy details to resolve@homeprotect.co.uk and ill make sure someone contacts you as soon as possible. Thanks Angela at The HomeProtect Team.

Posted 3 years ago

“I was very happy with my experience. Home insurance policy was quickly arranged and the customer service both fast and efficient. The price quoted was extremely competitive.”

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Posted 3 years ago

That's what we like to hear! Were thrilled to read that you had a 5 star experience with us! Have a great day. Angela at The HomeProtect Team.

Posted 3 years ago

“Everyone i have dealt with has been courteous, well trained and able to deal professionally with all my needs. I have not had interminable waiting ti.es and yet have never felt rushed when speaking to any member of your staff. This all seems so run of the mill but believe me , in my experience it is rare and very welcome. Keep up the good work.”

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Posted 3 years ago

Thank you for your kind words Rhonda! We aim to make your journey smooth and easy! Have a lovely day. Angela at The HomeProtect Team.

Posted 3 years ago

“I've been with them now for a couple of years and fortunately not had to make a claim but have called a number of times and so nice to get through on the phone and speak to some one. 😀”

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Posted 3 years ago

Fingers crossed you never have to make a claim Mike! Were thrilled to have you back for another year! Thank you for your kind words. Angela at The HomeProtect Team.

Posted 3 years ago

“Very competitive, used them before and have no complaints”

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Posted 3 years ago

We always try to be competitive! Welcome back! Thank you for 5 star review. Angela at The HomeProtect Team.

Posted 3 years ago

“Found this very easy to set up even though I'm not great technically. The questions asked were easy to answer and the price was great value. I was able to implement my policy immediately.”

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Posted 3 years ago

That's what we like to hear. Thrilled you had a 5 star experience with us. Thank you Angela at The HomeProtect Team.

Posted 3 years ago

“Really easy to set up”

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Posted 3 years ago

We like to make things easy for you Nuggy! Thank you for your 5 star review. Angela at The HomeProtect Team.

Posted 3 years ago

Homeprotect is rated 4.4 based on 2,695 reviews