Homeprotect Reviews

Name: Homeprotect
Address: CI Tower, St George’s Square, New Malden
Rating: 4.39

4.4 Rating 2,692 Reviews

88 %

of reviewers recommend Homeprotect

Company Reviews

Metrics

Info

4.4

Based on 2,692 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

About Homeprotect:

We specialise in non-standard insurance
We cover unoccupied homes, listed properties, properties with a history of flood or subsidence, holiday homes, second homes, landlords, people who have had past financial difficulties or convictions, larger homes with more than 6 bedrooms, homes which have lodgers or are on AirBnB and many more!

We’ll protect your property, inside and out… in minutes
Our customers have saved money and set up their home insurance online, even if they've had insurance problems in the past.

Immediate online quote in most cases, even for very complex circumstances
We quote for a wider set of circumstances online than any other insurance provider in the UK.

5 Star rated buildings policies
Homeprotect buildings insurance policies are rated 5 Star by Defaqto, indicating that the policy is one of the most comprehensive home insurance buildings products available.

Useful extra cover included
Benefit from Basic Legal Expenses and Home Emergency cover included in your policy, as standard.

24hr Home Emergency line
If the worst should happen, call our dedicated team anytime. We’ll explain what information we need from you and we'll explain what happens next.

What we don’t cover
We also think it’s important to be clear on what we don’t cover. Please note that we don't cover homes outside of the UK, damage caused gradually, or by wear and tear, or by failure to fix a known issue, faulty design or poor workmanship or theft, vandalism or accidental damage caused by a paying guest. Find out more details of what is and isn’t covered in our policy booklet https://www.homeprotect.co.uk/policy-booklet

Visit Website

Phone:

0330 660 1000

Email:

marketing@homeprotect.co.uk

Location:

CI Tower, St George’s Square
New Malden
KT3 4HG

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Homeprotect 5 star review on 21st December 2021

Karen P

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Straight forward, quick and easy”

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Posted 2 years ago

We like to make your journey as easy and hassle free as we can! Thank you for your 5 star review. Angela at The HomeProtect Team.

Posted 2 years ago

“Friendly and easy to use website”

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Posted 2 years ago

Were always happy to help! Thank you for your 5 star review. Angela at The HomeProtect Team.

Posted 2 years ago

“I can only assume the 5 and 4 star reviews are fake, this company is a joke. I submitted a claim back in January (3 months ago, so much for 'someone will get back to you in 2 days') and I've received no response, I made a complaint about receiving no response, and I received no response from the complaint. I've phoned up, but have also received no response after being on hold for half an hour at premium phone rates. I messaged on facebook, and received no response. I guess it's a pretty good business model - you don't have to pay out if you ignore your customers claims!”

Helpful Report

Posted 2 years ago

Sorry to hear this Gavin that is not the level of service we would expect you to receive, I have escalated this with the claims manager and requested someone contact you. Thanks, Angela at The HomeProtect Team.

Posted 2 years ago

“I'd give zero if I could, as I've not had any service at all in getting an answer on my claim. Calls aren't answered. Promised call-backs via twitter don't happen. Three weeks and waiting. Just rubbish.”

Helpful Report

Posted 2 years ago

Sorry to hear this. Please can you send your policy details to resolve@homeprotect.co.uk so we can escalate this for you. Thanks Angela at The HomeProtect Team.

Posted 2 years ago

“extremely poor service and some unethical sub contractors be very careful kn choosing this company”

Helpful Report

Posted 2 years ago

Sorry to hear this. If you would like us to investigate this for you. Please send your policy details to resolve@homeprotect.co.uk. Thanks Angela at The HomeProtect Team.

Posted 2 years ago

“Switched provider due to increased premium. Home Protect was competitive and website easy to use.”

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Posted 2 years ago

We aim to please Trevor! Thank you for your great feedback. Angela at The HomeProtect Team.

Posted 2 years ago

“Very happy with the price and staff were very helpful on the telephone. 😛”

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Posted 2 years ago

We are always happy to help Brian! Thank you for your 5 star review. Angela at The HomeProtect Team.

Posted 2 years ago

“Great service freindly and helpfull advice, never had to claim so cant comment on that.”

Helpful Report

Posted 2 years ago

Fingers crossed you never have to make a claim! Thank you for your feedback. Angela at The HomeProtect Team.

Posted 2 years ago

“New customer & haven't needed to claim however good communication when needed.”

Helpful Report

Posted 2 years ago

Fingers crossed you never have to make a claim! Thank you for your feedback. Angela at The HomeProtect Team.

Posted 2 years ago

“Easy to use website and Competative prices.Would certainly recommend”

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Posted 2 years ago

We like to make your journey easy Steve! Thank you for your great feedback. Angela at The HomeProtect Team.

Posted 2 years ago

“Good communication about renewals. Very helpful and friendly staff on the phone. I've never had to claim so cannot comment on that.”

Helpful Report

Posted 2 years ago

Fingers crossed you never have to make a claim Katie! Thank you for your great feedback. Angela at The HomeProtect Team.

Posted 2 years ago

“New Customer, Excellent Professional service. Many Thanks”

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Posted 2 years ago

We aim to please Phil! Thank you for your 5 star review. Angela at The HomeProtect Team.

Posted 2 years ago

“Homeprotect dealt with our claim very quickly when we had a water leak from one of our showers, which soaked the ceiling and the wall. They arranged for someone to be there within 24 hours to sport and stop the leak and then arranged a company to carry out the repairs. If I had a criticism it is that their preferred supplier was not really up to the job, they took ages to complete the repairs and we now have creaky floorboards in the bathroom. Other than that though they handled tings well.”

Helpful Report

Posted 2 years ago

Sorry to hear you have had to make a claim Jeremy. I have passed your feedback on to relevant team for improvements. Thank you Angela at The HomeProtect Team.

Posted 2 years ago

“After reading the reviews and what was included in the terms and conditions HomeProtect represented the sll round best value.”

Helpful Report

Posted 2 years ago

We aim to please Steve! Thank you for your great feedback. Angela at The HomeProtect Team.

Posted 2 years ago

“Into second month since I had a flood. So many calls asking for a manager you would not believe. No call backs What I have had to do as no one from Home Protect has been sent to make an assessment Stopped leak Sent pictures, video and had real time video chat x2 Gotten two quotes Removed damaged plasterboard and insulation on walls and ceiling. Given all measurements Removed damaged skirtings Taken everything to landfill Electrian to check lighting and remove damaged hard wired smoke alarm. I have had to get contractors in to carry out the work as after 5 weeks home protect couldn’t get anyone to do the work for them. I wonder why ! Maybe the reason was because they wouldn’t cover the price of materials nevermind labour. To date has cost me £9500.00 Home protect emailed today with a £2300 offer Avoid this company !!!!!!! Today I was informed 8 weeks for my complaint to be addressed”

Helpful Report

Posted 2 years ago

Sorry to hear this James. This has been passed to the complaints team and someone will be in contact. Thanks Angela at The HomeProtect Team.

Posted 2 years ago

“So far they have been brilliant. I’ve been able to get through without a lengthy wait and my queries have been resolved with speed and professionalism.”

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Posted 2 years ago

We aim to please Janet! Great to see you have had a 5 star experience with us. Thank you Angela at The HomeProtect Team.

Posted 2 years ago

“Straightforward easy to deal with and understand firm”

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Posted 2 years ago

We aim to please! Thank you for your 5 star review. Angela at The HomeProtect Team.

Posted 2 years ago

“Home Protect emailed me the renewal premium. I had few queries which was explained t me in detail by the advisor. I will recommend Hope Protect insurance to my friends and relatives.”

Helpful Report

Posted 2 years ago

We are always happy to help Kapoor! Thank you for your 5 star review. Angela at The HomeProtect Team.

Posted 2 years ago

“Insured for over 11 years. Made the first claim and trying to speak to anyone is an absolute joke. They don’t respond to emails. Would never use them again. Eventually spoke to an arrogant manager who was so patronising on the phone. Avoid”

Helpful Report

Posted 2 years ago

Sorry to hear this Fiona that is not the level of service we would expect you to receive, I have escalated this with the claims team and requested someone contact you. Thanks Angela at The HomeProtect Team.

Posted 2 years ago

“The claim we made with HomeProtect following Storm Arwen was dealt with very efficiently. Due to an overwhelming number of phone calls to them it was hard to contact them initially, but after that everything went very smoothly and all our problems were resolved very satisfactorily indeed. Many thanks to all who helped us. You made a difficult situation so much better.”

Helpful Report

Posted 2 years ago

Sorry to hear you had to make a claim, Were delighted we managed to take the stress away from you. Thank you for your 5 star review. Angela at The HomeProtect Team.

Posted 2 years ago

Homeprotect is rated 4.4 based on 2,692 reviews