Homeprotect Reviews

Name: Homeprotect
Address: CI Tower, St George’s Square, New Malden
Rating: 4.40

4.4 Rating 2,768 Reviews

88 %

of reviewers recommend Homeprotect

Company Reviews

Metrics

Info

4.4

Based on 2,768 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

About Homeprotect:

We specialise in non-standard insurance
We cover unoccupied homes, listed properties, properties with a history of flood or subsidence, holiday homes, second homes, landlords, people who have had past financial difficulties or convictions, larger homes with more than 6 bedrooms, homes which have lodgers or are on AirBnB and many more!

We’ll protect your property, inside and out… in minutes
Our customers have saved money and set up their home insurance online, even if they've had insurance problems in the past.

Immediate online quote in most cases, even for very complex circumstances
We quote for a wider set of circumstances online than any other insurance provider in the UK.

5 Star rated buildings policies
Homeprotect buildings insurance policies are rated 5 Star by Defaqto, indicating that the policy is one of the most comprehensive home insurance buildings products available.

Useful extra cover included
Benefit from Basic Legal Expenses and Home Emergency cover included in your policy, as standard.

24hr Home Emergency line
If the worst should happen, call our dedicated team anytime. We’ll explain what information we need from you and we'll explain what happens next.

What we don’t cover
We also think it’s important to be clear on what we don’t cover. Please note that we don't cover homes outside of the UK, damage caused gradually, or by wear and tear, or by failure to fix a known issue, faulty design or poor workmanship or theft, vandalism or accidental damage caused by a paying guest. Find out more details of what is and isn’t covered in our policy booklet https://www.homeprotect.co.uk/policy-booklet

Visit Website

Phone:

0330 660 1000

Email:

marketing@homeprotect.co.uk

Location:

CI Tower, St George’s Square
New Malden
KT3 4HG

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Homeprotect 5 star review on 21st December 2021

Karen P

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very easy to renew. Hardly any price increase compared to other insurers I have been with. Very happy”

Helpful Report

Posted 4 years ago

Glad that we could take the hassle out of insurance for you. Zoe from the HomeProtect Team

Posted 4 years ago

“Went on compare the market but you still came out on top and covered building and contents. Very thankful to get an insurance that the staff are very helpful and polite. Thank you and merry christmas and take care”

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Posted 4 years ago

Wonderful to read you've had a service worthy of five star. Thank you for your positive feedback. Merry Christmas and a happy new year. Take care too. Zoe from the HomeProtect Team

Posted 4 years ago

“Very competitive prices for last 3 years”

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Posted 4 years ago

We aim to please! Thank you for your five star review Colin. Zoe from the HomeProtect Team

Posted 4 years ago

“Person who dealt with me was very helpful and sorted my insurance very quickly.”

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Posted 4 years ago

We pride ourselves on the service that we provide our customers, so it's great to read you've had an experience worthy of five stars. Zoe from the HomeProtect Team

Posted 4 years ago

“Very competitive price. I've used Home Protect for several years running - which speaks for itself - and have always found them very helpful. I recommend them.”

Helpful Report

Posted 4 years ago

Thank you for sticking with us year after year - we really do value our customers loyalty. Zoe from the HomeProtect Team

Posted 4 years ago

“Easy renewal process, clear documentation and still good value for money. Will definitely stay with Home Protect in the future. I have no hesitation in recommending them.”

Helpful Report

Posted 4 years ago

Your recommendation means the world to us. Thank you for your positive feedback. Zoe from the HomeProtect Team

Posted 4 years ago

“Excellent service and cost effective as its the first time I am using home protect and will be using them again”

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Posted 4 years ago

So pleased that you've had a service worthy of five stars from us. Thank you for your great review. Zoe from the HomeProtect Team

Posted 4 years ago

“Home Protect is perfect for my needs as a music teacher.”

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Posted 4 years ago

We aim to please! I'm glad that we could take the hassle out of insurance for you. Zoe from the HomeProtect Team

Posted 4 years ago

“My third year with Home Protect. Excellent service and policy. I wish I had known about them long before, as I would have saved a lot of money.”

Helpful Report

Posted 4 years ago

Wonderful to read that we've been able to provide you with a a service worthy of five stars. And to have saved you money - what a bonus! Zoe from the HomeProtect Team

Posted 4 years ago

“All dealt with efficiently and quickly. Provided a policy to meet my exact requirements at reasonable price.”

Helpful Report

Posted 4 years ago

A quick and efficient service is just as it should be in our eyes. And we're glad that you agree Trevor. Zoe from the HomeProtect Team

Posted 4 years ago

“I have been asked to provide feedback for the insurance service I have received. I have been given no other details about which particular service it relates to. Overall communication from the insurance service is poor and this once again reiterated the lack of communication. I would be most grateful if you could provide me further details about the service. It would also be helpful to receive notification and quote for renewal in advance with more notice.”

Helpful Report

Posted 4 years ago

Sorry to hear that you've been unhappy with our service. We write to customers one month before their renewal is due, to allow them time to shop around. If this wasn't the case please do send me an email with your policy details and I will investigate this further. Email: resolve@homeprotect.co.uk Zoe from the HomeProtect Team

Posted 4 years ago

“Easy to deal with.”

Helpful Report

Posted 4 years ago

We like to keep things as easy as possible for our customers Fred. Thank you for your five star review. Zoe from the HomeProtect Team

Posted 4 years ago

“Efficient, friendly and helpful service. Many thanks”

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Posted 4 years ago

Wonderful to read that we could provide you with a service worthy of five stars. Zoe from the HomeProtect Team

Posted 4 years ago

“Quick and easy to deal with at resonable costs.”

Helpful Report

Posted 4 years ago

Quick and easy - just as it should be in our eyes! And we're glad that you agree. Zoe from the HomeProtect Team

Posted 4 years ago

“Fast, reliable, efficient.”

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Posted 4 years ago

Glad that we could tick all the boxes for you. Zoe from the HomeProtect Team

Posted 4 years ago

“Good communication, Good service.”

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Posted 4 years ago

We aim to please Mohammed! Thank you for your positive feedback. Zoe from the HomeProtect Team

Posted 4 years ago

“Easy website to navigate to achieve a very positive result, despite me not having perfect credentials. Can't rate this highly enough.”

Helpful Report

Posted 4 years ago

An easy, straightforward service is what we aim to provide, so it's great to read you've had a service worthy of five stars. Zoe from the HomeProtect Team

Posted 4 years ago

“I loved the fact that the covering letter suggests we should compare our renewal online. I did so and unusually the combination of benefits and price made HomeProtect the best value That is literally the first time ever and shows that they, unlike others, do treat existing customers at least as well (if not better) than new customers.”

Helpful Report

Posted 4 years ago

We pride ourselves on the service that we provide, so it's great to hear that we've been able to provide you with such a positive experience. Zoe from the HomeProtect Team

Posted 4 years ago

“Really friendly, helpful staff and 5* cover. What’s not to like!”

Helpful Report

Posted 4 years ago

We pride ourselves on the service that we provide, so it's wonderful to read that you've had such a friendly and helpful experience with our staff. Thank you for the five star review. Zoe from the HomeProtect Team

Posted 4 years ago

“Efficient annual renewal services are offered which ensure your home protection remains current. This service is especially good for overseas property owners.”

Helpful Report

Posted 4 years ago

Wonderful to read that we could be so efficient for you on your renewal. Thank you for sticking with us for another year. Zoe from the HomeProtect Team

Posted 4 years ago

Homeprotect is rated 4.4 based on 2,768 reviews