Homeprotect Reviews

Name: Homeprotect
Address: CI Tower, St George’s Square, New Malden
Rating: 4.39

4.4 Rating 2,695 Reviews

88 %

of reviewers recommend Homeprotect

Company Reviews

Metrics

Info

4.4

Based on 2,695 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

About Homeprotect:

We specialise in non-standard insurance
We cover unoccupied homes, listed properties, properties with a history of flood or subsidence, holiday homes, second homes, landlords, people who have had past financial difficulties or convictions, larger homes with more than 6 bedrooms, homes which have lodgers or are on AirBnB and many more!

We’ll protect your property, inside and out… in minutes
Our customers have saved money and set up their home insurance online, even if they've had insurance problems in the past.

Immediate online quote in most cases, even for very complex circumstances
We quote for a wider set of circumstances online than any other insurance provider in the UK.

5 Star rated buildings policies
Homeprotect buildings insurance policies are rated 5 Star by Defaqto, indicating that the policy is one of the most comprehensive home insurance buildings products available.

Useful extra cover included
Benefit from Basic Legal Expenses and Home Emergency cover included in your policy, as standard.

24hr Home Emergency line
If the worst should happen, call our dedicated team anytime. We’ll explain what information we need from you and we'll explain what happens next.

What we don’t cover
We also think it’s important to be clear on what we don’t cover. Please note that we don't cover homes outside of the UK, damage caused gradually, or by wear and tear, or by failure to fix a known issue, faulty design or poor workmanship or theft, vandalism or accidental damage caused by a paying guest. Find out more details of what is and isn’t covered in our policy booklet https://www.homeprotect.co.uk/policy-booklet

Visit Website

Phone:

0330 660 1000

Email:

marketing@homeprotect.co.uk

Location:

CI Tower, St George’s Square
New Malden
KT3 4HG

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Homeprotect 5 star review on 21st December 2021

Karen P

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Contacted them to discuss my renewal premium and they were very quick to offer me a much improved offer.”

Helpful Report

Posted 3 years ago

Thank you for sticking with us for another year. I'm pleased we've been able to give you a much improved offer. Zoe from the HomeProtect Team

Posted 3 years ago

“Never use Terrible customer services of axa .leak of Toilet for sometime .submitted pics And because of covid will not visit.made a decision on some jumped up sales man .rotted floor ,under floor amd plastic .u Dee watch all this was concrete wet through .but denied our claim”

Helpful Report

Posted 3 years ago

I'm sorry to see this Tracey, it's certainly never our intention to leave our customers feeling this way. Please send your claim reference number and I will investigate this further for you. Email address: resolve@homeprotect.co.uk Zoe from the HomeProtect Team

Posted 3 years ago

“Found through compare the market, best on price and inclusions. Easy to understand and navigate, easy add ons and so quick and si.pme to have the instant cover I required.”

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Posted 3 years ago

Thank you for your feedback Adele. I'm glad that we could take the hassle out of insurance for you. Zoe from the HomeProtect Team

Posted 3 years ago

“Yes very helpful staff.”

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Posted 3 years ago

Delighted to have you as a customer, and glad our level of service was five star for you. Zoe from the HomeProtect Team

Posted 3 years ago

“makes you feel at ease knowing the house is protected.”

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Posted 3 years ago

I'm glad to read that we could give you peace of mind knowing that we're here if you ever need us. Zoe from the HomeProtect Team

Posted 3 years ago

“No problems, had to ring as I had to correct something, friendly helpful staff got it all sorted!”

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Posted 3 years ago

We pride ourselves on the service that we provide, and I'm pleased to read that we've lived up to this for you Steve. Zoe from the HomeProtect Team

Posted 3 years ago

“Very quick and easy to arrange online. Much faster than a recommended rival.”

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Posted 3 years ago

Quick and easy - just as it should be in our eyes! And we're glad that you agree. Zoe from the HomeProtect Team

Posted 3 years ago

“Very easy to negotiate website and select a policy that suits my situation. Straight forward and quick. Very competitive quote. No problems so far.”

Helpful Report

Posted 3 years ago

It's great to read we've been able to provide you with a service worthy of five stars. Thank you for your review Dave. Zoe from the HomeProtect Team

Posted 3 years ago

“Brilliant service. Had a change to my details on my quote, called them up, got a cheaper price and all set up within 5 minutes. Polite and helpful guy on the phone and pleased with a good price all speedily sorted!”

Helpful Report

Posted 3 years ago

I'm glad that we could take the hassle out of insurance for you. Zoe from the HomeProtect Team

Posted 3 years ago

“Easy to deal with and renewal premium better than cost comparison sites!”

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Posted 3 years ago

We like to keep things as easy as possible for our customers, so your review is music to our ears! Zoe from the HomeProtect Team

Posted 3 years ago

“Excellent service abs very competitive could not be happier”

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Posted 3 years ago

We aim to please Paul! Thank you for your five star review. Zoe from the HomeProtect Team

Posted 3 years ago

“All the things needed for my take on Home insurance covered looked at usual comparison sites Home protect is up there with all the front runners but the winner for me”

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Posted 3 years ago

Thank you for picking HomeProtect. It's wonderful to read we're winner's for you Lewis. Zoe from the HomeProtect Team

Posted 3 years ago

“The quote was good and tailored to my needs. The forms were easy to compete and the whole process was quick .”

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Posted 3 years ago

I'm glad that we could tick all the boxes for you. Zoe from the HomeProtect Team

Posted 3 years ago

“Web site easy to use and straight forward and most importantly great price”

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Posted 3 years ago

I'm glad that we could tick all the boxes for you Mick. Thank you for your five star review. Zoe from the HomeProtect Team

Posted 3 years ago

“Renewal process straight forward, cost offered competitive in today’s market.”

Helpful Report

Posted 3 years ago

Thank you for sticking with us for another year. I'm really pleased we were able to be so competitive. Zoe from the HomeProtect Team

Posted 3 years ago

“Quick and easy to renew.”

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Posted 3 years ago

Quick and easy - just as it should be in our eyes! And we're glad that you agree Michael. Zoe from the HomeProtect Team

Posted 3 years ago

“Straightforward and met my needs”

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Posted 3 years ago

A straightforward, no hassle, service is what we like to provide, and it's brilliant to hear that we've lived up to this for you. Zoe from the HomeProtect Team

Posted 3 years ago

“Excellent advice and a straight forward website to use. No problems and a very good competitive price.”

Helpful Report

Posted 3 years ago

I'm glad that we could take the hassle out of insurance for you. Zoe from the HomeProtect Team

Posted 3 years ago

“Easy and simple to understand and do online. Best price compared to others for my home insurance.”

Helpful Report

Posted 3 years ago

Easy and simple - just as it should be in our eyes! And we're glad that you agree. Zoe from the HomeProtect Team

Posted 3 years ago

“All very smooth. No reservations at all.”

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Posted 3 years ago

We aim to please! Wonderful to see you've had a service worthy of five stars. Zoe from the HomeProtect Team

Posted 3 years ago

Homeprotect is rated 4.4 based on 2,695 reviews