Homeprotect Reviews

Name: Homeprotect
Address: CI Tower, St George’s Square, New Malden
Rating: 4.40

4.4 Rating 2,803 Reviews

88 %

of reviewers recommend Homeprotect

Company Reviews

Metrics

Info

4.4

Based on 2,803 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

About Homeprotect:

We specialise in non-standard insurance
We cover unoccupied homes, listed properties, properties with a history of flood or subsidence, holiday homes, second homes, landlords, people who have had past financial difficulties or convictions, larger homes with more than 6 bedrooms, homes which have lodgers or are on AirBnB and many more!

We’ll protect your property, inside and out… in minutes
Our customers have saved money and set up their home insurance online, even if they've had insurance problems in the past.

Immediate online quote in most cases, even for very complex circumstances
We quote for a wider set of circumstances online than any other insurance provider in the UK.

5 Star rated buildings policies
Homeprotect buildings insurance policies are rated 5 Star by Defaqto, indicating that the policy is one of the most comprehensive home insurance buildings products available.

Useful extra cover included
Benefit from Basic Legal Expenses and Home Emergency cover included in your policy, as standard.

24hr Home Emergency line
If the worst should happen, call our dedicated team anytime. We’ll explain what information we need from you and we'll explain what happens next.

What we don’t cover
We also think it’s important to be clear on what we don’t cover. Please note that we don't cover homes outside of the UK, damage caused gradually, or by wear and tear, or by failure to fix a known issue, faulty design or poor workmanship or theft, vandalism or accidental damage caused by a paying guest. Find out more details of what is and isn’t covered in our policy booklet https://www.homeprotect.co.uk/policy-booklet

Visit Website

Phone:

0330 660 1000

Email:

marketing@homeprotect.co.uk

Location:

CI Tower, St George’s Square
New Malden
KT3 4HG

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Homeprotect 5 star review on 21st December 2021

Karen P

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent helpful service sorting out my insurance needs a vacant, deceased estate property”

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Posted 6 months ago

Great to hear we could help you! Thank you for your 5 star feedback. The Homeprotect Team.

Posted 6 months ago

“Renewed with Homeprotect again this year. Ahead of my renewal date I checked on comparison sites to get any idea of the likely cost as everything I had read said prices had increased, and they had, a lot. I was pleasantly surprised that my renewal price had only increased by a few pounds meaning that I could renew safe in the knowledge that I was able to protect my home as I would wish to and that it is still affordable which is so important when everything thing is so expensive. It is important to have your home and belongings properly protected insurance can sometimes be what people cut back on and can have devastating consequences Well done Homeprotect for helping people to do this in these ongoing difficult times”

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Posted 6 months ago

We strive to offer cover that others can't, so it's great to see we could do that for you again Helen! Thank you for your 5 star feedback. The Homeprotect Team.

Posted 6 months ago

“Every aspect of purchase was straightforward”

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Posted 6 months ago

That's what we like to hear! Thank you for your 5 star review. The Homeprotect Team.

Posted 6 months ago

“At a time of increasing insurance premiums we were delighted to get a lower renewal quote than last year - obviously we have accepted it!”

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Posted 6 months ago

We strive to offer cover that others can't, so it's great to see we could do that for you Steve! Thank you for your 5 star feedback. The Homeprotect Team.

Posted 6 months ago

“Excellent company to deal with if you own a period property.”

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Posted 7 months ago

That's what we like to hear! Thank you for your 5 star review. The Homeprotect Team.

Posted 7 months ago

“Very seamless process and everything extremely easy to follow. Paperwork received really promptly and easy to read and understood”

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Posted 7 months ago

That's what we like to hear! Thank you for your 4 star review. The Homeprotect Team.

Posted 7 months ago

“I found the whole customer experience a very pleasant one. Easy to complete my application, to obtain very competitive quote, accept quote and to pay.”

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Posted 7 months ago

That's what we like to hear Ray! Thank you for your 5 star review. The Homeprotect Team.

Posted 7 months ago

“Thank you for sending my docs to me in the post also when I phoned I found the staff member helpful and friendly. Thanks Marie Marie Adams”

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Posted 7 months ago

Great to hear we could help you Marie! Thank you for your 5 star feedback. The Homeprotect Team.

Posted 7 months ago

“excellent service in terms of pricing and courtesy.”

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Posted 7 months ago

Great to hear we could help you Sina! Thank you for your 5 star feedback. The Homeprotect Team.

Posted 7 months ago

“Disgraceful customer service from a team member unwilling to help and wasn't bothered if I went elsewhere led to me putting in official complaint all resolved now but terrible experience”

Helpful Report

Posted 7 months ago

Sorry to hear this, Akbar. That's not the level of service we expect you to receive. I have looked into this for you and can see that we have taken action on this matter. We will ensure that this does not happen again in the future. Thanks, The Homeprotect Team.

Posted 7 months ago

“I have been a loyal customer for many years and every year Homeprotect price matches any other quotes. Staff are very friendly and helpful. I would definitely recommend the company to friends.”

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Posted 7 months ago

We are always happy to help Fazi! Thank you for your feedback. The Homeprotect Team.

Posted 7 months ago

“It's a scam. Homeprotect has continually failed to pay out a single penny over 8 months and now I have nowhere to live. I have had 2 builders make quotes, which they thought was too much. They have had a builder make a quote for the drying process before work could begin and that was too much and then they got a loss adjuster involved who recommended an amount which hasn't been paid. The issue was caused by an escape of water in October, but because they refused to pay out the quotes the problem has progressed and rotted a joist which after 4 more months collapsed on top of a pipe. The water has been cut off for the whole house and we are trying to rely on friends to accommodate us and booked some nights in a hotel. They won't speak to me on the phone hiring some other company called Davies to answer the phone. Davies can't tell me what's going on with the claim, only that they're waiting for homeprotect and I can't negotiate or explain to homeprotect how urgent it is because Davies have no authority to decide anything about the case without homeprotects say so.”

Helpful Report

Posted 7 months ago

Sorry to hear this Graeme, that's not let the level of service we would expect you to receive. I have escalated this for you to our senior management. Thanks, The Homeprotect Team.

Posted 7 months ago

“Purchased the home insurance policy through MSE site. The relevant information was provided and it wasn’t difficult to purchase. The price was comparable with other companies providing similar product. Documents arrived straight away and are easy to follow. I had no need to make a claim or contract the company directly.”

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Posted 7 months ago

We strive to offer cover that others can't, so it's great to see we could do that for you KayLondon! Thank you, The Homeprotect Team.

Posted 7 months ago

“Homeprotect (trading name) protects the profits of Avantia Insurance Limited CEO Mark Eastman formally of WebMoney Limited. For claims they out source and hide behind the Davis Group Limited CEO Dan Saulter.I have been fighting for a claim for 2 years 5 months since Storm Franlin 2022 storm damage! There system broken they don,t even have a complaints email that works. Here is one last chance for you to get this sorted. HomeProtect PolicyA03/0649664 Claim- 75166459136”

Helpful Report

Posted 8 months ago

Sorry to hear this, Paul. We have already raised a complaint on this for you. Our complaints team will be in touch shortly. Thanks, The Homeprotect Team.

Posted 8 months ago

“I have been with Homeprotect for some years and in my experience they provide a first class service. I have made a claim in the past which was dealt with over the phone so no need to complete paper forms and submit them. I extensively researched insurance quotes for the best price and Homeprect was again the cheapest.”

Helpful Report

Posted 8 months ago

We are always happy to help Colin! Thank you for your 5 star feedback. The Homeprotect Team.

Posted 8 months ago

“I was all geared up for a difficult phone call but the man I spoke too was very kind and helpful and dealt with my problem really easily. Big relief!”

Helpful Report

Posted 8 months ago

Great to hear we could help you! Thank you for your 5 star feedback. The Homeprotect Team.

Posted 8 months ago

“Very happy with the service and communication, made life that bit easier, thanks.”

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Posted 8 months ago

That's what we like to hear Pamela! Thank you for your 5 star review. The Homeprotect Team.

Posted 8 months ago

“Easy to communicate with and fast check out”

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Posted 8 months ago

That's what we like to hear Harriet! Thank you for your 5 star review. The Homeprotect Team.

Posted 8 months ago

“Easy automatic renewal”

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Posted 8 months ago

That's what we like to hear Chrissie & Tony! Thank you for your 5 star review. The Homeprotect Team.

Posted 8 months ago

“Brilliant service and so easy to start up.”

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Posted 8 months ago

Great to hear we could help you! Thank you for your 5 star feedback. The Homeprotect Team.

Posted 8 months ago

Homeprotect is rated 4.4 based on 2,803 reviews