Homeprotect Reviews

Name: Homeprotect
Address: CI Tower, St George’s Square, New Malden
Rating: 4.39

4.4 Rating 2,692 Reviews

88 %

of reviewers recommend Homeprotect

Company Reviews

Metrics

Info

4.4

Based on 2,692 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

About Homeprotect:

We specialise in non-standard insurance
We cover unoccupied homes, listed properties, properties with a history of flood or subsidence, holiday homes, second homes, landlords, people who have had past financial difficulties or convictions, larger homes with more than 6 bedrooms, homes which have lodgers or are on AirBnB and many more!

We’ll protect your property, inside and out… in minutes
Our customers have saved money and set up their home insurance online, even if they've had insurance problems in the past.

Immediate online quote in most cases, even for very complex circumstances
We quote for a wider set of circumstances online than any other insurance provider in the UK.

5 Star rated buildings policies
Homeprotect buildings insurance policies are rated 5 Star by Defaqto, indicating that the policy is one of the most comprehensive home insurance buildings products available.

Useful extra cover included
Benefit from Basic Legal Expenses and Home Emergency cover included in your policy, as standard.

24hr Home Emergency line
If the worst should happen, call our dedicated team anytime. We’ll explain what information we need from you and we'll explain what happens next.

What we don’t cover
We also think it’s important to be clear on what we don’t cover. Please note that we don't cover homes outside of the UK, damage caused gradually, or by wear and tear, or by failure to fix a known issue, faulty design or poor workmanship or theft, vandalism or accidental damage caused by a paying guest. Find out more details of what is and isn’t covered in our policy booklet https://www.homeprotect.co.uk/policy-booklet

Visit Website

Phone:

0330 660 1000

Email:

marketing@homeprotect.co.uk

Location:

CI Tower, St George’s Square
New Malden
KT3 4HG

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Homeprotect 5 star review on 21st December 2021

Karen P

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Buying policy from home protect online was the worse nightmare I bought home insurance policy C09/0777949 on March and I cancel it few days after and send email to cancel it and cancel the direct debit they waited two months to cancel the policy and maximise admin fee so policy of 177 pound I cancel end paying 183.26 in cancelation and admin fees if that not fraud what it’s . I have never come across company who are so fraud like home protect find different way to Maximise fees and charges so you end losing leaving them”

Helpful Report

Posted 1 year ago

Sorry to read of your disappointment Reim. I have requested for someone in the complaints team to contact you and discuss this further. Thanks Angela at The Homeprotect Team.

Posted 1 year ago

“Still waiting on my premium refund. Two phone calls . Promised within 24 hours . Still waiting. This is theft and will be taken further”

Helpful Report

Posted 1 year ago

Hi Jean, Thank you for your feedback. The refund was processed on 18th May and will take 3 to 5 business days to reach your account. Thanks Angela at The Homeprotect Team.

Posted 1 year ago

“My experience with my renewal was very positive, it was cheaper than last year and very easy to renew.”

Helpful Report

Posted 1 year ago

If you're happy JD then so are we! Thank you for your 5 star feedback. Angela at The Homeprotect Team.

Posted 1 year ago

“Had to eventually pass complaint onto financial Ombudsman as final letter from customer services upheld my complaint the accounts team never refunded premiums .Dreadful company to deal with”

Helpful Report

Posted 1 year ago

Sorry to hear of your disappointment. We always try to resolve your complaints to a satisfactory outcome. As this is now with the Financial Ombudsman Service I am not able to comment further. Thanks Angela at The Homeprotect Team.

Posted 1 year ago

“Not a good experience. I took out buildings cover on unoccupied home while awaiting sale. I thought £18/month was good. However, on sale of house and cancelling the policy as it was no longer needed they charged me £123.76 which apparently is a £50 admin fee (for what?) and the rest as 'the shortfall of any premium up to the date of cancellation' whatever that means. No other breakdown of the charges were given. They have lost out on insurance on my new property. I would give zero stars if I could.”

Helpful Report

Posted 1 year ago

Sorry to read of your disappointment David, that is never our intention. We do try to be as transparent as we can when outlining our fees in your documents. I have requested for a breakdown of the cancellation fees o be sent to you. Thanks Angela at The Homeprotect Team.

Posted 1 year ago

“a clear communication with the company.Helpful advice given.”

Helpful Report

Posted 1 year ago

We like to make sure you're covered correctly Mark! Thank you for your 5 star feedback. Angela at The Homeprotect Team.

Posted 1 year ago

“I registered by phone with home protect today after doing an online comparison for buildings and contents insurance. Home protect came out the most reasonably priced and offering the best coverage. As the world of insurance is as daunting as delving into the deep dark unknown, full of FCA regulations, compliance and gobbledegook which goes over most peoples heads, I decided to call Home Protect having filled out an online form. And, I must say, I was very impressed with the young man that took my call. Adebayo A (Ade) was extremely polite, jovial, friendly, and immediately built a strong rapport and trust. He was professional, with excellent listening skills, answered all my concerns, did not rush me and took the time to explain exactly what I would be covered for as well as the costs, providing examples, and clarifying to me the points I was confused about. I walked away feeling like I had a lesson in insurance, feeling confident that I now knew what my insurance included/excluded. Insurance can be very confusing and complicated, but having someone like Ade, is a massive asset to Home protect.. if every customer service advisor was like Ade we would all be happy ! Well done Ade and thank you so much for the help advice and general light hearted chit chat which made the more usual yawn yawn insurance call less tedious. Everyone should be trained to his standard of service.”

Helpful Report

Posted 1 year ago

Wow what excellent feedback for Adebayo! Thank you Laila he'll be over the moon to hear of this. Angela at The Homeprotect Team.

Posted 1 year ago

“Really east to deal with. The lady who did my policy was really friendly and helpful. I prefer to speak to someone rather than do on line, as it’s so important to make sure you have covered everything and answered everything needed. I have known people who have had difficulty when having to claim, due to the fact they did everything on line and did things in error , which has invalidated the policy.”

Helpful Report

Posted 1 year ago

We do like t make sure you are covered correctly too! Great to see you had a 5 star experience with us. Angela at The Homeprotect Team.

Posted 1 year ago

“Terrible. Trying to cancel a policy taken out on my late father’s empty house now it is sold, they make it super difficult - this is after you wait ages to get through and have endured more than the usual level of pre recorded messaging (albeit it is very easy for them to take the money) the staff know next to nothing but you cannot speak to a supervisor or manager. Can only imagine how difficult it is to make a claim and will avoid in future”

Helpful Report

Posted 1 year ago

Sorry to read of the service you have received. I have escalated this on your behalf and requested that this get look into. Someone will be in contact with you shortly. Thanks Angela at The Homeprotect Team.

Posted 1 year ago

“My basement started to flood this morning at 6am. I logged a help request with Home Protect and explained that a blocked external drain had caused heavy rain to run off into my basement. I advised that urgent help was needed because more rain was forecast and the water level would likely rise further and ruin the washing machine, tumble dryer, fridge and solar batteries. It's now 4pm and no one has been to help and the water level is still rising. I have just been advised by Home protect that they can't get anyone to me until tomorrow morning. That will be 27 hours after I first called. I live in London.. How is it possible not to have ANY emergency cover available?”

Helpful Report

Posted 1 year ago

Sorry to hear this Simon. I have escalated this with the Home Emergency team and requested they contact you urgently. Thanks Angela at The Homeprotect Team.

Posted 1 year ago

“A reasonable price and good customer service.”

Helpful Report

Posted 1 year ago

We aim to please! Thank you for your great feedback. Angela at The Homeprotect Team.

Posted 1 year ago

“The contact no. worked & the enquiry I made was answered promptly & accurately. My enquiry was followed up in an email. 👍🙂”

Helpful Report

Posted 1 year ago

Great to hear you had a 5 star experience with us David! Thank you for your feedback. Angela at The Homeprotect Team.

Posted 1 year ago

“Home insurance, nice and cheap you can’t see more than that”

Helpful Report

Posted 1 year ago

You've got that right! Thank you for your great feedback. Angela at The Homeprotect Team.

Posted 1 year ago

“Easy, straightforward, peace of mind.”

Helpful Report

Posted 1 year ago

You won't be disappointed Martin! Thank you for your great feedback. Angela at The Homeprotect Team.

Posted 1 year ago

“Quick and easy”

Helpful Report

Posted 1 year ago

That's our aim! Thank you for your 5 star feedback. Angela at The Homeprotect Team.

Posted 1 year ago

“It took months to negotiate my claim, which is still not paid. I complained about their service and that their lack of communication, which was acknowledged, and they ignored all my communications by phone and email for months. I finally raised the issue with the ombudsman, and they lied and said they had not recieved my complaint. They then sent me a complaint resolution, without actually speaking to me to find out what my complaint was. The resolution did not address my concerns. Their resolution is the final, and only, response they intend to provide for any complaint. In addition, they do not treat clients personal information correctly. I made a subject access request, which was acknowledged, but never further responded to. I called their contact centre (30+ minutes waiting time) and was informed that had never received my subject access request. When I advised the request had been acknowledged, they could only apologise, but did not raise another complaint. I am currently on hold (56 mins waiting time so far) to speak again with one of their claims handlers. I am writing this review to pass the time.”

Helpful Report

Posted 1 year ago

Sorry to read of your disappointment, that is never our intention. I can see you spoke to the claims team on 24th March and a settlement has been agreed. If you wish to speak to someone further regarding this, please send your concerns to resolve@homeprotect.co.uk and I will arrange for someone to contact you. Thanks Angela at The Homeprotect Team.

Posted 1 year ago

“The Homeprotect renewal price was very competitive”

Helpful Report

Posted 1 year ago

We like to stay loyal Roy! Thank you for your 5 star feedback. Angela at The Homeprotect Team.

Posted 1 year ago

“The renewal documentation was straight forward to understand. An easy comparison was then possible with the previous year cover.”

Helpful Report

Posted 1 year ago

We aim to please! Thank you for your 5 star feedback. Angela at The Homeprotect Team.

Posted 1 year ago

“The policy was one of the cheapest in the market with a big insurance company on your side if I ever need them. I am very happy to chose HOMEPROTECT, next year I will renew my LANDLORDS INSURANCE POLICY with HOMEPROTECT”

Helpful Report

Posted 1 year ago

You made the right decision! Great to see you had a 5 star experience with us. Thanks Angela at The Homeprotect Team.

Posted 1 year ago

“Homeprotect offered me a policy tailorable to my circumstances at a competitive price.”

Helpful Report

Posted 1 year ago

We like to make sure you are covered correctly. Thank you for your great feedback. Angela at The Homeprotect Team.

Posted 1 year ago

Homeprotect is rated 4.4 based on 2,692 reviews