Homeprotect Reviews

Name: Homeprotect
Address: CI Tower, St George’s Square, New Malden
Rating: 4.39

4.4 Rating 2,692 Reviews

88 %

of reviewers recommend Homeprotect

Company Reviews

Metrics

Info

4.4

Based on 2,692 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

About Homeprotect:

We specialise in non-standard insurance
We cover unoccupied homes, listed properties, properties with a history of flood or subsidence, holiday homes, second homes, landlords, people who have had past financial difficulties or convictions, larger homes with more than 6 bedrooms, homes which have lodgers or are on AirBnB and many more!

We’ll protect your property, inside and out… in minutes
Our customers have saved money and set up their home insurance online, even if they've had insurance problems in the past.

Immediate online quote in most cases, even for very complex circumstances
We quote for a wider set of circumstances online than any other insurance provider in the UK.

5 Star rated buildings policies
Homeprotect buildings insurance policies are rated 5 Star by Defaqto, indicating that the policy is one of the most comprehensive home insurance buildings products available.

Useful extra cover included
Benefit from Basic Legal Expenses and Home Emergency cover included in your policy, as standard.

24hr Home Emergency line
If the worst should happen, call our dedicated team anytime. We’ll explain what information we need from you and we'll explain what happens next.

What we don’t cover
We also think it’s important to be clear on what we don’t cover. Please note that we don't cover homes outside of the UK, damage caused gradually, or by wear and tear, or by failure to fix a known issue, faulty design or poor workmanship or theft, vandalism or accidental damage caused by a paying guest. Find out more details of what is and isn’t covered in our policy booklet https://www.homeprotect.co.uk/policy-booklet

Visit Website

Phone:

0330 660 1000

Email:

marketing@homeprotect.co.uk

Location:

CI Tower, St George’s Square
New Malden
KT3 4HG

Write Your review

Tell us how Homeprotect made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Homeprotect 5 star review on 21st December 2021

Karen P

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I opted for home insurance from HomeProtect for my holiday home but was disappointed to have highlighted in this years covering letter that as the property was unoccupied a lot of the time that Storm or flood, Subsidence or tree roots, Accidental damage, Theft, Escape of water or oil were not covered. I will be reviewing my options next year.”

Helpful Report

Posted 2 years ago

Sorry to hear of your disappointment, that is never our intention. When a property is unoccupied for some time, the risk of claims occurring increases. It is common practice for cover to be restricted in these cases. Thank you for your feedback. Angela at The HomeProtect Team.

Posted 2 years ago

“Very simple process to get policy in place. As our home is currently undergoing renovations searching for policies has been very difficult, but Home Protect was very hassle free. Would definitely recommend to anyone renovating a property.”

Helpful Report

Posted 2 years ago

We strive to offer cover that others can't Laura, and without the drama! Thank you for your great feedback. Angela at The HomeProtect Team.

Posted 2 years ago

“Being in a situation where we needed to insure contents of a house owned by our late son, he passed away 8 December 2021, until it could be sold we encountered a very understanding and helpful representative of Home Protect who talked us through all the queries we had. She even took time to check the legality of our status as it was different to her earlier experiences. Would definitely recommend your company to friends.”

Helpful Report

Posted 2 years ago

Sorry to hear of your loss Sue. We are always happy to help and relieve you of the stress of insurance. Thank you. Angela at The HomeProtect Team.

Posted 2 years ago

“Very good service online home insurance protection, easy to follow and fill in and now have peace of mind I am insured on my first home at 55 years which has taken me a long time to get too. Kind Regards Angela”

Helpful Report

Posted 2 years ago

We are thrilled to see you have had a 5 star experience with us Thank you. Angela at The HomeProtect Team.

Posted 2 years ago

“Had a policy for years without an issue. Took out a new policy on 12th March and cancelled on 15th March. Still waiting for a refund of original deposit. Enquired twice to be told refund will be issued in 3-5 days. No refund arrived yet.”

Helpful Report

Posted 2 years ago

Sorry to hear you have not yet received your refund. I have chased this up with the finance team, and will be in contact with you once I have an update, Thanks Angela at The HomeProtect Team.

Posted 2 years ago

“By increasing premiums by 11.8%, well above the rate of inflation.”

Helpful Report

Posted 2 years ago

Sorry to hear of your disappointment Michael, that is never our intention. We try to offer the best prices we have available. If you would like to discuss this further, we can look at bringing your price down by making sure all your details are correct. Please send your policy details to resolve@homeprotect.co.uk. Thanks Angela at The HomeProtect Team.

Posted 2 years ago

“Great price offered through a comparison site but I still had a few questions . Very helpful guy on the phone talked me through all my concerns . Wound strongly recommend .”

Helpful Report

Posted 2 years ago

We are always happy to help Jim! Thank you for your 5 star review. Angela at The HomeProtect Team.

Posted 2 years ago

“I was appearing to be ripped off by other insurers when trying to insure my mother's empty house with minimal contents. They wanted almost double the premium being paid when occupied. Home protect were recommended by a friend and talked everything through with me and came up with an extremely reasonable quote.”

Helpful Report

Posted 2 years ago

We like to offer cover that others cant, and at even greater prices. So its great to see we could do that for you Nutty! Thank you for your feedback. Angela at The HomeProtect Team.

Posted 2 years ago

“Excellence experience from start to finish!”

Helpful Report

Posted 2 years ago

That's what we like to hear Eric! Thank you for your 5 star review. Angela at The HomeProtect Team.

Posted 2 years ago

“Was dealt with very professionally answered all my questions clearly Came back with a very competitive quote Thank you will insure with you again great service”

Helpful Report

Posted 2 years ago

We like to make insurance easy Ann! Thank you for your great feedback. Angela at The HomeProtect Team.

Posted 2 years ago

“Very quick response, and managed it end to end, The effort was about the solution not the cost. A refreshing change”

Helpful Report

Posted 2 years ago

That's what we like to hear Mark! Thank you for yoru great feedback. Angela at The HomeProtect Team.

Posted 2 years ago

“From start to finish this was truly the most easy painless insurance company to deal with. Quotes very easy, response superb, prices very good for the cover you get. Documentation / email information clear. Have already recommended them to family members.”

Helpful Report

Posted 2 years ago

That's what we like to hear Ronald! We are thrilled you have had a 5 star experience with us! Thank you Angela at The HomeProtect Team.

Posted 2 years ago

“My questions were answered satisfactorily and price was very competitive. A promised call back was prompt and an update to our policy made without any fuss. Excellent service.”

Helpful Report

Posted 2 years ago

We like to take the stress of insurance away from you Ron! Thank you for your 5 star review. Angela at The HomeProtect Team.

Posted 2 years ago

“It’s that time of the year for annual bills, you keep getting advert to join other companies, but home protect a quick phone call and a quick review and a discount 5 star”

Helpful Report

Posted 2 years ago

We like to stay loyal to our customers Mick! Great to see you have had a 5 star experience with us. Thank you Angela at The HomeProtect Team.

Posted 2 years ago

“I don't really leave reviews, but Hacknet Credit Specialist was exceptional. Hacknet was fast and very professional. He was quick in all process in fixing my credit report. During last Year 2021 I had an issue with my auto loan which affected my credit score which ultimately was preventing me from getting a good rate for a mortgage. He went through my report and removed all negative entries including the debts I had and increased my score to 799plus across all bureaus. I feel that he is not really in for the money, but just want to help people so they can achieve their goal. You can reach him via Hacknet567 at gmail dot com/ 646 450 2754. For credit solutions”

Helpful Report

Posted 2 years ago

Hi James, It seems you have reviewed the incorrect company as we trade as HomeProtect and provide buildings and contents insurance. Great to see you had a 5 star experience with Hacknet Credit Specialists though ;). Thank you Angela at The HomeProtect Team.

Posted 2 years ago

“AVOID AT ALL COSTS. Quite happy to take your money for years, but when it comes to them actually doing anything, well you are in for a shock. Beware that unlike other insurers, your garage is an outbuilding, so cover is likely less than you expect. We had a fire in our garage, despite customers for years, no offer to over pay premium to cover our loses. Didn't even log our claim when we first called, followed up a week as they didn't contact us, and their response was that "oh we don't have a claim for you", and there was no explanation. Passed over claim to claims management company, that we have now chased three times, and literally nothing (no contact, no visits) has occurred 3 weeks after our fire, and we have to continually get in touch with them, so currently still waiting to be told when a surveyor might come out and visit. Our neighbours property was also effected by the fire and their insurer offered to send their team out the same week, says a lot”

Helpful Report

Posted 2 years ago

Sorry to read of your disappointment Mark, that is never our intention. Please can you provide me with your policy details to resolve@homeprotect.co.uk so I can escalate this with the claims manager. Thanks Angela at The HomeProtect Team.

Posted 2 years ago

“Convoluted and shambolic claims process. Months on from storm Arwen we are still waiting a resolution to our claim. Two quotes, appalling follow up (or lack thereof) from the subcontractor company called MA assist, sourcing and paying for our own condition reports, then a visit from a loss adjuster, all to be told we are under-insured based on the square footage of the house; Something I was never asked about during the quotes process. Absolute shambles”

Helpful Report

Posted 2 years ago

Sorry to read of your disappointment, that is not the level of service we would expect you to receive. Please can you send your policy details to resolve@homeprotect.co.uk so we can escalate this for you. Thanks Angela at The HomeProtect Team.

Posted 2 years ago

“Appaling insurance provider. AVOID. HomeProtect does not provide protection, they do not even provide excuses - they simply ignore you, for months. Read the reviews - all positive ones are from people who have never had to make a claim. I called HomeProtect to make a claim against my Policy, to be told "we accidentally cancelled your policy without telling you, our accounts made an admin error, goodbye". They eventually admitted error, reinstated my Policy, took my money, authorised my claim, but are now neglecting to pay me the money they owe me. If you call, you are put on hold for hours, day after day. So I am out of pocket, stressed, and struggling to take more time off work to sit on hrs of unreasonable holding pattern that amount to nothing.”

Helpful Report

Posted 2 years ago

Sorry to hear of your disappointment that is not the level of service we would expect you to receive. Please can you send your policy details to resolve@homeprotect.co.uk so we can make this right. Thanks Angela at The HomeProtect Team.

Posted 2 years ago

“I agree with all the negative feedbacks. The automated phone is long winded. My claim following the storms has not been attended to and they sent me a renewal based on a fictitious claim back in July. I shall stop the automatic renewal. Never in 50 years have I had such poor service. 0/10”

Helpful Report

Posted 2 years ago

Sorry to hear of your disappointment Peter that is never our intention. Please can you send your policy details to resolve@homeprotect.co.uk so we can escalate this for you. Thanks Angela at The HomeProtect Team.

Posted 2 years ago

“I'm very happy to have you as my home insurance, Impressed with the fast 24 hour service l was provided with a heating situation to hhave sorted it out very quickly. Thankyou”

Helpful Report

Posted 2 years ago

That's what we like to hear Darlene! Thank you for your great feedback. Angela at The HomeProtect Team.

Posted 2 years ago

Homeprotect is rated 4.4 based on 2,692 reviews