Homeprotect Reviews

Name: Homeprotect
Address: CI Tower, St George’s Square, New Malden
Rating: 4.39

4.4 Rating 2,692 Reviews

88 %

of reviewers recommend Homeprotect

Company Reviews

Metrics

Info

4.4

Based on 2,692 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

About Homeprotect:

We specialise in non-standard insurance
We cover unoccupied homes, listed properties, properties with a history of flood or subsidence, holiday homes, second homes, landlords, people who have had past financial difficulties or convictions, larger homes with more than 6 bedrooms, homes which have lodgers or are on AirBnB and many more!

We’ll protect your property, inside and out… in minutes
Our customers have saved money and set up their home insurance online, even if they've had insurance problems in the past.

Immediate online quote in most cases, even for very complex circumstances
We quote for a wider set of circumstances online than any other insurance provider in the UK.

5 Star rated buildings policies
Homeprotect buildings insurance policies are rated 5 Star by Defaqto, indicating that the policy is one of the most comprehensive home insurance buildings products available.

Useful extra cover included
Benefit from Basic Legal Expenses and Home Emergency cover included in your policy, as standard.

24hr Home Emergency line
If the worst should happen, call our dedicated team anytime. We’ll explain what information we need from you and we'll explain what happens next.

What we don’t cover
We also think it’s important to be clear on what we don’t cover. Please note that we don't cover homes outside of the UK, damage caused gradually, or by wear and tear, or by failure to fix a known issue, faulty design or poor workmanship or theft, vandalism or accidental damage caused by a paying guest. Find out more details of what is and isn’t covered in our policy booklet https://www.homeprotect.co.uk/policy-booklet

Visit Website

Phone:

0330 660 1000

Email:

marketing@homeprotect.co.uk

Location:

CI Tower, St George’s Square
New Malden
KT3 4HG

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Homeprotect 5 star review on 21st December 2021

Karen P

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Contracted Homeprotect as my old insurance company's renewal premium had gone up a huge amount. I was delighted that they saved me money and the service was super efficient.”

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Posted 1 year ago

We strive to offer the best prices around Carol! Thank you for your 5 star feedback. Angela at The Homeprotect Team.

Posted 1 year ago

“Good deal and clear”

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Posted 1 year ago

That's our aim! Thank you for your great feedback. Angela at The Homeprotect Team.

Posted 1 year ago

“Very easy to arrange new cover. Good value compared to other quotes.”

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Posted 1 year ago

We like to make your experience a 5 star one Mark! Thank you for your feedback. Angela at The Homeprotect Team.

Posted 1 year ago

“Very reasonable quote which was made even more attractive on enquiry about cover for a laptop.”

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Posted 1 year ago

We aim to please! Thank you for your 5 star feedback. Angela at The Homeprotect Team.

Posted 1 year ago

“Taking out policy straightforward, appropriate level of cover at low cost.”

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Posted 1 year ago

That's our aim! Great to see you have had a 5 star experience. Thank you, Angela at The Homeprotect Team.

Posted 1 year ago

“Have insured with Homeprotect for about 10 years, buildings only. Haven't had to make any claims yet (obviously hoping I never have to). Renewal process straightforward, premium goes up a bit each year, customer service representatives always friendly and professional when I call about the premium.”

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Posted 1 year ago

We are delighted to have you with us for another year! Thank you for your feedback. Angela at The Homeprotect Team.

Posted 1 year ago

“Homeprotect were very helpful in discussing a potential claim on my home insurance. Smooth, seamless renewal, plenty of warning in advance and highly competitive price. Hence, 5 stars.”

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Posted 1 year ago

We are always happy to help Ian! Thank you for your 5 star feedback. Angela at The Homeprotect Team.

Posted 1 year ago

“Our basement flooded in May 2020. It’s been uninhabitable ever since. Homeprotect don’t respond, haven’t repaired the damage, we haven’t seen a single Penny. I cannot warn people enough; do not insure with them. We are forced to pay their insurance renewal every year (which has shot up) because no one will insure us with an open claim.”

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Posted 1 year ago

Sorry to read of your disappointment, that is never our intention. I have escalated this with the claims manager and requested that they contact you. Thanks Angela at The Homeprotect Team.

Posted 1 year ago

“Lowest cost premium. Helpful and efficient telephone sales staff.”

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Posted 1 year ago

We aim to please Mike! Thank you for your great feedback. Angela at The Homeprotect Team.

Posted 1 year ago

“Very easy to renew my insurance and the price was very competitive”

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Posted 1 year ago

Great to see you had an enjoyable experience with us! Thank you for your feedback. Angela at The Homeprotect Team.

Posted 1 year ago

“Hanging on phone 2 hours, get cut off, then another hour, still no answer, logged online how on earth are the elderly supposed to get on with no internet etc..Dont bother with Home Emergency Cover AXA / HOMEPROTECT...still no lights”

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Posted 1 year ago

Sorry to hear this Amanda. Please can you send your concerns along with your policy details to resolve@homeprotect.co.uk and I will escalate this for you. Thanks Angela at The Homeprotect Team.

Posted 1 year ago

“Very easy to reinsure all online. Price kept close to last years for same terms. Would highly recommend.”

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Posted 1 year ago

We like to make your experience enjoyable and hassle free Mike! Thank you for your 5 star feedback. Angela at The Homeprotect Team.

Posted 1 year ago

“Happy customer service”

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Posted 1 year ago

If you're happy Ajintha then we're happy! Thank you for your feedback. Angela at The Homeprotect Team.

Posted 1 year ago

“The staff are very helpful if the need arises, prompt to answer and communication is excellent. Whole process of renewing and/or claiming is made very easy.”

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Posted 1 year ago

We are always happy to help Maxine! Thank you for your 5 star review. Angela at The Homeprotect Team.

Posted 1 year ago

“Very easy process in signing up, and all looks very clear so far.”

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Posted 1 year ago

We aim to please! Thank you for your 5 star review. Angela at The Homeprotect Team.

Posted 1 year ago

“I just bought my home insurance and their quote was most competitive out of all. It was super easy to buy without calling anyone. Online done as all the instructions and information was very clear.”

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Posted 1 year ago

We are delighted to see had a 5 star experience with us Poonam! Thank you for your feedback. Angela at The Homeprotect Team.

Posted 1 year ago

“found on one of the popular search engines, wasn't the cheapest quote, but it gave me the cover I wanted at a fair price. Was able to upgrade where i wanted/needed to, and adding additional items cover was simple. Definitely worth your time getting a quote”

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Posted 1 year ago

That's what we like to hear Mark! Thank you for your 5 star feedback. Angela at The Homeprotect Team.

Posted 1 year ago

“I haven’t needed to make a claim as yet, but the renewal process is simple and straightforward”

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Posted 1 year ago

Fingers crossed you never have to make a claim Justine! Great to see your experience so far has been an easy one. Thanks, Angela at The Homeprotect Team.

Posted 1 year ago

“I haven’t needed to make a claim as yet, but the renewal process is simple and straightforward”

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Posted 1 year ago

Fingers crossed you never have to make a claim Justine! Great to see your experience so far has been an easy one. Thanks, Angela at The Homeprotect Team.

Posted 1 year ago

“The quote was received. Pleasantly surprised that the cost had gone down! I just hope that I will not need to make a claim.”

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Posted 1 year ago

We like to stay loyal Grantley! Thank you for your 5 star review. Angela at The Homeprotect Team.

Posted 1 year ago

Homeprotect is rated 4.4 based on 2,692 reviews