Homeprotect Reviews

Name: Homeprotect
Address: CI Tower, St George’s Square, New Malden
Rating: 4.39

4.4 Rating 2,695 Reviews

88 %

of reviewers recommend Homeprotect

Company Reviews

Metrics

Info

4.4

Based on 2,695 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

About Homeprotect:

We specialise in non-standard insurance
We cover unoccupied homes, listed properties, properties with a history of flood or subsidence, holiday homes, second homes, landlords, people who have had past financial difficulties or convictions, larger homes with more than 6 bedrooms, homes which have lodgers or are on AirBnB and many more!

We’ll protect your property, inside and out… in minutes
Our customers have saved money and set up their home insurance online, even if they've had insurance problems in the past.

Immediate online quote in most cases, even for very complex circumstances
We quote for a wider set of circumstances online than any other insurance provider in the UK.

5 Star rated buildings policies
Homeprotect buildings insurance policies are rated 5 Star by Defaqto, indicating that the policy is one of the most comprehensive home insurance buildings products available.

Useful extra cover included
Benefit from Basic Legal Expenses and Home Emergency cover included in your policy, as standard.

24hr Home Emergency line
If the worst should happen, call our dedicated team anytime. We’ll explain what information we need from you and we'll explain what happens next.

What we don’t cover
We also think it’s important to be clear on what we don’t cover. Please note that we don't cover homes outside of the UK, damage caused gradually, or by wear and tear, or by failure to fix a known issue, faulty design or poor workmanship or theft, vandalism or accidental damage caused by a paying guest. Find out more details of what is and isn’t covered in our policy booklet https://www.homeprotect.co.uk/policy-booklet

Visit Website

Phone:

0330 660 1000

Email:

marketing@homeprotect.co.uk

Location:

CI Tower, St George’s Square
New Malden
KT3 4HG

Write Your review

Tell us how Homeprotect made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Homeprotect 5 star review on 21st December 2021

Karen P

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy and good value”

Helpful Report

Posted 3 years ago

Thank you for the great feedback Julie. I'm pleased we could tick all the boxes for you. Zoe from the HomeProtect Team

Posted 3 years ago

“Quick and efficient quote, good price, took the policy out.”

Helpful Report

Posted 3 years ago

Quick and efficient - just as it should be in our eyes. And we're glad that you agree! Zoe from the HomeProtect Team

Posted 3 years ago

“Homeprotect ended up being the best quote for us in the end, but they were very slow to get the price to us, nearly a week to have it looked at by the underwriters and get a confirmed quote to us. This was too slow as we were due to exchange on our house in two days and needed a policy to start then. Ended up having to take out an alternative policy out with another company and then cancelling that a week later to switch to Homeprotect. Which was a bit of a faff we didn’t need on an already busy week moving.”

Helpful Report

Posted 3 years ago

Sorry to hear that you had a slow response from us, but I'm pleased to read we won you over in the end. I hope the move went well. Zoe from the HomeProtect Team

Posted 3 years ago

“Home protect have been extremely helpful and friendly, making sure I knew all the particulars and essentially making it easy for me to have insurance which included my business, which had been a headache until I got hold of these guys!”

Helpful Report

Posted 3 years ago

Wonderful to read that we've been able to take the hassle out of insurance for you James. Zoe from the HomeProtect Team

Posted 3 years ago

“The exact cover I needed and the website I easy to use”

Helpful Report

Posted 3 years ago

I'm glad that we could tick all the boxes for you Paul. Thank you for picking HomeProtect. Zoe from the HomeProtect Team

Posted 3 years ago

“I have been insuring my home via Home Protect for 7 years. They offer many different forms of flexible cover at competitive rates, which are easy to arrange. Without exception, I have found the customer services representatives to be extremely knowledgeable and helpful, always willing to suggest cover for my particular circumstances. A breath of fresh air compared to more well known mainstream insurers.”

Helpful Report

Posted 3 years ago

We pride ourselves on the service that we provide, so your five star review is music to our ears! Thank you for your lovely feedback. Zoe from the HomeProtect Team

Posted 3 years ago

“Excellent cover, easy to arrange at a competitive price”

Helpful Report

Posted 3 years ago

We like to keep things as easy as possible for our customers, so your review is wonderful to read - thank you Alasdair! Zoe from the HomeProtect Team

Posted 3 years ago

“Another great renewal deal that once again beat any others I could find. Great value and exceptional service.”

Helpful Report

Posted 3 years ago

Great value, teamed with exceptional service is just as it should be in our eyes. And we're glad that you agree! Zoe from the HomeProtect Team

Posted 3 years ago

“I was searching for a competitive deal on my home insurance and found the process very easy.”

Helpful Report

Posted 3 years ago

Glad that we could take the hassle out of insurance for you Peter. Zoe from the HomeProtect Team

Posted 3 years ago

“Customer service was aboustley outstanding. Price was amazing and followed up on all of my queries. An exceptional company.”

Helpful Report

Posted 3 years ago

Thank you for the fantastic review Sarah. It's great to read that we've been able to provide you with a service worthy of five stars. Zoe from the HomeProtect Team

Posted 3 years ago

“Great service, quick and fast and helped me out without any trouble when I needed to amended the dates. Thanks HomeProtect.”

Helpful Report

Posted 3 years ago

Quick and fast is just as it should be in our eyes - and we're glad that you agree. Zoe from the HomeProtect Team

Posted 3 years ago

“I needed specific insurance and Home Protect offered everything I need at a very competitive price. Easy to build the policy elements online & very clear.”

Helpful Report

Posted 3 years ago

Thank you for your five star review. I'm glad to hear that we could tick all the boxes for you. Zoe from the HomeProtect Team

Posted 3 years ago

“Excellent efficient service to add cover at a competitive price for my teenage son's Christmas present of an iphone”

Helpful Report

Posted 3 years ago

A no hassle, straightforward service is what we aim to provide our customers with, so it's great to read you've had that experience with us. Zoe from the HomeProtect Team

Posted 3 years ago

“Straight forward insurance at the best price. Every renewal I compare prices and HP come out best value.”

Helpful Report

Posted 3 years ago

Simple and straightforward is just as it should be in our eyes, and we're glad that you agree. Zoe from the HomeProtect Team

Posted 3 years ago

“Competitive prices coupled with the features we desired for an insurance product. Hopefully we will never need it.”

Helpful Report

Posted 3 years ago

Fingers crossed you never need to make a claim, but thank you for picking us to be there should we ever be needed. Zoe from the HomeProtect Team

Posted 3 years ago

“Person I spoke to was extremely helpful and clearly explained the insurance for an unoccupied property and also what I needed to do once I moved in.”

Helpful Report

Posted 3 years ago

We pride ourselves on the service that we provide, so it's great to read you've had that experience with us. Zoe from the HomeProtect Team

Posted 3 years ago

“Very helpful, responsive and competitively priced for comprehensive cover. Very happy.”

Helpful Report

Posted 3 years ago

Glad that we could take the hassle out of insurance for you James. Zoe from the HomeProtect Team

Posted 3 years ago

“Any questions answered promptly and courteously. Competitive pricing. Would recommend to others”

Helpful Report

Posted 3 years ago

Thank you for your positive feedback. It's great that we've been able to provide you with a service worthy of five stars. Zoe from the HomeProtect Team

Posted 3 years ago

“Used Home Protect Insurance for several years, renewals easy, staff always professional, courteous and friendly. Costs are always competitive. I'd recommend to anybody wanting good service and prices!”

Helpful Report

Posted 3 years ago

We really do value our customers loyalty so thank you for sticking with us for so long. Your recommendation means the world to us. Zoe from the HomeProtect Team

Posted 3 years ago

“Efficient and quick to sort out my needs and a good price”

Helpful Report

Posted 3 years ago

Efficient and quick to arrange is just as it should be in our eyes - and we're glad that you agree Liz. Zoe from the HomeProtect Team

Posted 3 years ago

Homeprotect is rated 4.4 based on 2,695 reviews