Homeprotect Reviews

Name: Homeprotect
Address: CI Tower, St George’s Square, New Malden
Rating: 4.39

4.4 Rating 2,695 Reviews

88 %

of reviewers recommend Homeprotect

Company Reviews

Metrics

Info

4.4

Based on 2,695 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

About Homeprotect:

We specialise in non-standard insurance
We cover unoccupied homes, listed properties, properties with a history of flood or subsidence, holiday homes, second homes, landlords, people who have had past financial difficulties or convictions, larger homes with more than 6 bedrooms, homes which have lodgers or are on AirBnB and many more!

We’ll protect your property, inside and out… in minutes
Our customers have saved money and set up their home insurance online, even if they've had insurance problems in the past.

Immediate online quote in most cases, even for very complex circumstances
We quote for a wider set of circumstances online than any other insurance provider in the UK.

5 Star rated buildings policies
Homeprotect buildings insurance policies are rated 5 Star by Defaqto, indicating that the policy is one of the most comprehensive home insurance buildings products available.

Useful extra cover included
Benefit from Basic Legal Expenses and Home Emergency cover included in your policy, as standard.

24hr Home Emergency line
If the worst should happen, call our dedicated team anytime. We’ll explain what information we need from you and we'll explain what happens next.

What we don’t cover
We also think it’s important to be clear on what we don’t cover. Please note that we don't cover homes outside of the UK, damage caused gradually, or by wear and tear, or by failure to fix a known issue, faulty design or poor workmanship or theft, vandalism or accidental damage caused by a paying guest. Find out more details of what is and isn’t covered in our policy booklet https://www.homeprotect.co.uk/policy-booklet

Visit Website

Phone:

0330 660 1000

Email:

marketing@homeprotect.co.uk

Location:

CI Tower, St George’s Square
New Malden
KT3 4HG

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Homeprotect 5 star review on 21st December 2021

Karen P

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good customer service .Helpful and pleasant throughout. Very happy to renew our policy with Home Protect”

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Posted 4 years ago

That's what we like to hear! So pleased our service was worthy of five stars for you. Zoe from the HomeProtect Team

Posted 4 years ago

“Excellent value. Very easy to use the website. Many thanks”

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Posted 4 years ago

Nice and easy is just the way it should be for our customers. Fantastic to hear we could provide that for you. Zoe from the HomeProtect Team

Posted 4 years ago

“Excellent Customer Service. The representative I spoke to was both very helpful and courteous and the transaction went very smoothly.”

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Posted 4 years ago

We pride ourselves on the service we provide, so I'm pleased the representative you spoke with was helpful and lived up to this. Zoe from the HomeProtect Team

Posted 4 years ago

“Good customer service and covered all our specific home and business needs. 5 star”

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Posted 4 years ago

Glad we could tick all the boxes for you. Thank you for your five star review. Zoe from the HomeProtect Team

Posted 4 years ago

“Super easy to sort out cover”

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Posted 4 years ago

Wonderful to hear everything has been super easy for you Clare, that's just how it should be in our eyes. Zoe from the HomeProtect Team

Posted 4 years ago

“Competent customer service staff , reasonable price”

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Posted 4 years ago

Thank you for your feedback and five star review. Zoe from the HomeProtect Team

Posted 4 years ago

“I used HomeProtect to get an identical AXA policy to the one I had for a massive saving. Easy to use website, what is there not to like.”

Helpful Report

Posted 4 years ago

That's what we like to hear! I'm glad we could save you money on your insurance and make things as easy as possible. Zoe from the HomeProtect Team

Posted 4 years ago

“Good insurance cover at a good price. Good communication from office staff, answering my questions informativley”

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Posted 4 years ago

We're happy to hear that you've had a service worthy of five stars from us. Zoe from the HomeProtect Team

Posted 4 years ago

“Very competitive and efficient.”

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Posted 4 years ago

Glad we could be so competitively priced for you. Thank you for the five star review. Zoe from the HomeProtect Team

Posted 4 years ago

“Good value. Can’t comment on claims but I assume they’re the bog standard pay as little as possible”

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Posted 4 years ago

Fingers crossed you never have to make a claim, but thank you for choosing us to be there in case we're ever needed. Zoe from the HomeProtect Team

Posted 4 years ago

“Really straightforward and easy. Great competitive price as well!”

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Posted 4 years ago

It's brilliant to hear everything has been straightforward and easy for you, that's just how it should be in our eyes. Zoe from the HomeProtect Team

Posted 4 years ago

“By far the best value quote for a empty house during probate, very helpful on the phone.”

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Posted 4 years ago

Thank you for leaving us a great review Leo. I'm pleased we were able to take the hassle out of insurance for you. Zoe from the HomeProtect Team

Posted 4 years ago

“I have had insurance for many years ... Now I am applying for a claim for the first time and the insurer is not responsible for a week. No respect for the customer.”

Helpful Report

Posted 4 years ago

I'm very sorry for the delay, we've had a backlog of claims, but our Claims Team will be in touch with you today to get this resolved. Zoe from the HomeProtect Team

Posted 4 years ago

“Excellent value for house insurance. Been with them since I bought my house 3 years ago. Gave me a discount on renewal. Very helpful when speaking to on the phone.”

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Posted 4 years ago

Thank you for choosing HomeProtect again and again, your loyalty means a great deal to us. Zoe from the HomeProtect Team

Posted 4 years ago

“I got stuck in U.S.A due to Covid-19 Travel Restrictions just when my home insurance renewal was due. Thanks to HomeProtect a simple phone call was all it took for me to continue coverage with them with only a minimal increase in premium. Thank you to this company for not gouging its customers during these trying times”

Helpful Report

Posted 4 years ago

Thank you for your lovely feedback Ann. We really do value our customers, so thank you for choosing HomeProtect. Zoe from the HomeProtect Team

Posted 4 years ago

“Not too much of an increase in the premium this year & beat others in comparison. Prompt & friendly service.”

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Posted 4 years ago

That's what we like to hear! I'm so pleased you've had a good experience with us. Zoe from the HomeProtect Team

Posted 4 years ago

“First Class Renewal process, Made simple and straight forward therefor did not need to go anywhere else. Would recommend to friends and family”

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Posted 4 years ago

A no hassle, simple service is what we want all our customers to experience. Thank you for the five star review and recommendation. Zoe from the HomeProtect Team

Posted 4 years ago

“Fair price for renewal therefore did not want to move to a different company.”

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Posted 4 years ago

Glad we could be so competitive for you Patricia. Thank you for sticking with us for another year. Zoe from the HomeProtect Team

Posted 4 years ago

“Easy to use website, payment processing is straightforward. Prices are competitive but has added benefits compared to competitors. Insurance coverage value is higher (little bit) compared to competitors so bit of peace of mind. Haven’t made any claims yet so don’t know how well they treat the customers. At moment only paid the premium so all is good. Real review will be written when a claim will be processed.”

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Posted 4 years ago

Fingers crossed you never need to make a claim Tejas, but thank you for picking us to be there should you ever need us. Zoe from the HomeProtect Team

Posted 4 years ago

“Was very easy and quickly done , no hassle at all !”

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Posted 4 years ago

Quick and easy - just as it should be in our eyes! And we're glad you agree Ciera. Zoe from the HomeProtect Team

Posted 4 years ago

Homeprotect is rated 4.4 based on 2,695 reviews