Homeprotect Reviews

Name: Homeprotect
Address: CI Tower, St George’s Square, New Malden
Rating: 4.39

4.4 Rating 2,692 Reviews

88 %

of reviewers recommend Homeprotect

Company Reviews

Metrics

Info

4.4

Based on 2,692 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

About Homeprotect:

We specialise in non-standard insurance
We cover unoccupied homes, listed properties, properties with a history of flood or subsidence, holiday homes, second homes, landlords, people who have had past financial difficulties or convictions, larger homes with more than 6 bedrooms, homes which have lodgers or are on AirBnB and many more!

We’ll protect your property, inside and out… in minutes
Our customers have saved money and set up their home insurance online, even if they've had insurance problems in the past.

Immediate online quote in most cases, even for very complex circumstances
We quote for a wider set of circumstances online than any other insurance provider in the UK.

5 Star rated buildings policies
Homeprotect buildings insurance policies are rated 5 Star by Defaqto, indicating that the policy is one of the most comprehensive home insurance buildings products available.

Useful extra cover included
Benefit from Basic Legal Expenses and Home Emergency cover included in your policy, as standard.

24hr Home Emergency line
If the worst should happen, call our dedicated team anytime. We’ll explain what information we need from you and we'll explain what happens next.

What we don’t cover
We also think it’s important to be clear on what we don’t cover. Please note that we don't cover homes outside of the UK, damage caused gradually, or by wear and tear, or by failure to fix a known issue, faulty design or poor workmanship or theft, vandalism or accidental damage caused by a paying guest. Find out more details of what is and isn’t covered in our policy booklet https://www.homeprotect.co.uk/policy-booklet

Visit Website

Phone:

0330 660 1000

Email:

marketing@homeprotect.co.uk

Location:

CI Tower, St George’s Square
New Malden
KT3 4HG

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Homeprotect 5 star review on 21st December 2021

Karen P

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“paperwork was a bit daunting to understand but my queries were discussed in person and put my mind at ease. This was a renewal and I am happy to stay with homeprotect.”

Helpful Report

Posted 1 year ago

We are always happy to help James! Thank you for your 5 star feedback. Angela at The Homeprotect Team.

Posted 1 year ago

“We had to claim in December, no one came out to sort out the plumbing issue, correspondence is poor and cannot get through on the phone, e mails not answered for days. Claim still not sorted even though we have been given a settlement figure and a deadline to reply or the claim will be dismissed. Have now put contractors on hold to do the repair work caused by water damage.”

Helpful Report

Posted 1 year ago

Sorry to hear this. I have escalated this with the claims team and requested they contact you. Thanks Angela at The Homeprotect Team.

Posted 1 year ago

“Loss adjuster made a payment request 4th July and nearly five weeks later and they haven’t paid. They don’t answer emails. Can’t get through on the phone. Spend over an hour at a time on hold. The loss adjuster can’t get through either. Don’t know how to get a response out of them.”

Helpful Report

Posted 1 year ago

Sorry to hear this. I have escalated this with the claims team and requested they contact you. Thanks Angela at The Homeprotect Team.

Posted 1 year ago

“I'm really happy about how simple it was to get this policy for my grade II listed house. After much messing around with other insurers, I was able to get this without any fuss or hassle. Highly recommended.”

Helpful Report

Posted 1 year ago

We strive to offer cover that others can't, so it's great to see we could do that for you Joanna. Thanks for your great feedback. Angela at The Homeprotect Team.

Posted 1 year ago

“Really easy provess”

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Posted 1 year ago

That's our aim Sandy! Thank you for your 5 star feedback. Angela at The Homeprotect Team.

Posted 1 year ago

“Great price for insurance for protecting our home at the touch of a few buttons,excellent service”

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Posted 1 year ago

You've got that right! Thank you for your 5 star feedback. Angela at The Homeprotect Team.

Posted 1 year ago

“My house is non traditional so not many insurers will even consider it. It was an easy process - straight forward questions and came away with a price about £100 less than my previous company. I made a call as I was unsure about something and was answered quickly - friendly, helpful advice.”

Helpful Report

Posted 1 year ago

We strive to offer cover that others can't, so it's great to see we could help you Sarah! Thank you, Angela at The Homeprotect Team.

Posted 1 year ago

“Factors that helped me choose Home protect were: ease if navigating site and when I needed help with a section the customer service assistant talked me through the process. Homeprotect cover everything I needed to insure.”

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Posted 1 year ago

You won't be disappointed Catherine! Thank you for your 5 star feedback. Angela at The Homeprotect Team.

Posted 1 year ago

“Renewed as the price quoted was less than new insurance on comparison sites. Very useful in the cost of living situation.”

Helpful Report

Posted 1 year ago

We like to stay loyal Jean! Thank you for your 5 star feedback. Angela at The Homeprotect Team.

Posted 1 year ago

“I have recently taken a policy out with Home Protect and the process was effortless and easy. Recommended.”

Helpful Report

Posted 1 year ago

We aim to please Lee! Thank you for your 5 star feedback. Angela at The Homeprotect Team.

Posted 1 year ago

“I paid my full annual insurance of £1300 on the 28th June, 2023. When my documents didn't come through a week later I contacted them and they said that they had no record of my payment but that there finance department would be in touch. After a further week there was no correspondence and my home was not insured. I phoned them again. They said I had two option. First to repay the £1300 or secondly they would send an email to finance and hope they picked it up soon. I put a complaint forward which was upheld and the case was closed. They said that they would honour any claim I made but still no documents sent to me. The following day I got an email saying that I wasn't insured because they hadn't had any payment. I'm back on the phone now and they are saying they have received my payment and I will be insured, but they cannot send me my documents for 30 days. I have demanded to speak to a manager. Its not good enough!”

Helpful Report

Posted 1 year ago

Sorry to hear this. I can see it is sitting with our complaints team and someone will be in contact with you shortly. Thanks Angela at The Homeprotect Team.

Posted 1 year ago

“I am still waiting for policy documentation”

Helpful Report

Posted 1 year ago

Sorry to hear this. I have now sent them over via email and Post. Thanks Angela at The Homeprotect Team.

Posted 1 year ago

“I was renew my policy and the young girl that I spoke to was very helpful obviously we ran out of time and she couldn't get through to confirm and complete it all. She said soneone would be in touch and got an email, so I phone back again to get it sorted out again, I got gentleman which we sorted it out and it went through,then when I got the email to confirm everything, my husband noticed something did look right so I rang back and I spoke to the young girl again and she confirmed and the policy was right and made me so at ease that everything was right and not to worry so i felt so much better with her confirmation. So very pleased with the out come.”

Helpful Report

Posted 1 year ago

Great to see you had the pleasure of speaking with Kerry. We like to take the stress of insurance away from you. Thanks Melanie for your great feedback. Angela at The Homeprotect Team.

Posted 1 year ago

“I am writing to warn other potential customers about my experience with Homeprotect. I recently sold my house and emailed to cancel my home insurance. I was told there would be charges for cancelling, which I accepted. However, two days later I received a letter threatening a default notice against my credit rating. I find this behavior to be completely unacceptable. If a company is going to charge me for cancelling my insurance, they should at least send me a settlement amount instead of threatening me. I have contacted Homeprotect to dispute the charges, but I have not yet received a response. If I do not receive a satisfactory response within 14 days, I will be forced to take this matter to the Financial Conduct Authority (FCA). I urge other potential customers to avoid Homeprotect. They are a company that does not care about their customers and is willing to use threats to get what they want. I hope this helps!”

Helpful Report

Posted 1 year ago

Sorry to read of your disappointment Steve. I can see you have spoken to agent today who has explained the situation. If you need any further assistance please do not hesitate to contact us at resolve@homeprotect.co.uk. Thanks Angela at The Homeprotect Team.

Posted 1 year ago

“A policy was activated without my consent. This is not the kind of practise i would take politely.”

Helpful Report

Posted 1 year ago

Sorry to read of your disappointment. We do send your renewal documents 30 days prior, which state that your policy will automatically renew. I can see from the notes that you have spoken to someone and are happy to keep your policy running. If this isn't the case, please send your concerns to resolve@homeprotect.co.uk and I will arrange for an agent to contact you. Thanks Angela at The Homeprotect Team.

Posted 1 year ago

“Upon making a claim, their loss adjusters are part of AXA. They call you to change your policy without giving you a right to answer so they don’t have to pay for the claim. Worst insurance ever”

Helpful Report

Posted 1 year ago

Sorry to read of your disappointment, that is never our intention. Please can you send your policy details to resolve@homeprotect.co.uk so we can investigate this. Thanks Angela at The Homeprotect Team.

Posted 1 year ago

“Was able to discuss renovation in depth over the phone and ot affected the premium less than expected.”

Helpful Report

Posted 1 year ago

We like to make sure you are covered correctly! Thank you for your great feedback. Angela at The Homeprotect Team.

Posted 1 year ago

“Very personable and helpful call handler, who helped me resolve my query very promptly”

Helpful Report

Posted 1 year ago

We are always happy to help! Thank you for your great feedback. Angela at The Homeprotect Team.

Posted 1 year ago

“Gave great quote price”

Helpful Report

Posted 1 year ago

We strive to offer the best prices around! Thank you for your 5 star feedback. Angela at The Homeprotect Team.

Posted 1 year ago

“Easy process, very easy to purchase and provides just the right cover!”

Helpful Report

Posted 1 year ago

That's our aim Paul! Thank you for your 5 star feedback. Angela at The Homeprotect Team.

Posted 1 year ago

Homeprotect is rated 4.4 based on 2,692 reviews