Homeprotect Reviews

Name: Homeprotect
Address: CI Tower, St George’s Square, New Malden
Rating: 4.40

4.4 Rating 2,768 Reviews

88 %

of reviewers recommend Homeprotect

Company Reviews

Metrics

Info

4.4

Based on 2,768 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

About Homeprotect:

We specialise in non-standard insurance
We cover unoccupied homes, listed properties, properties with a history of flood or subsidence, holiday homes, second homes, landlords, people who have had past financial difficulties or convictions, larger homes with more than 6 bedrooms, homes which have lodgers or are on AirBnB and many more!

We’ll protect your property, inside and out… in minutes
Our customers have saved money and set up their home insurance online, even if they've had insurance problems in the past.

Immediate online quote in most cases, even for very complex circumstances
We quote for a wider set of circumstances online than any other insurance provider in the UK.

5 Star rated buildings policies
Homeprotect buildings insurance policies are rated 5 Star by Defaqto, indicating that the policy is one of the most comprehensive home insurance buildings products available.

Useful extra cover included
Benefit from Basic Legal Expenses and Home Emergency cover included in your policy, as standard.

24hr Home Emergency line
If the worst should happen, call our dedicated team anytime. We’ll explain what information we need from you and we'll explain what happens next.

What we don’t cover
We also think it’s important to be clear on what we don’t cover. Please note that we don't cover homes outside of the UK, damage caused gradually, or by wear and tear, or by failure to fix a known issue, faulty design or poor workmanship or theft, vandalism or accidental damage caused by a paying guest. Find out more details of what is and isn’t covered in our policy booklet https://www.homeprotect.co.uk/policy-booklet

Visit Website

Phone:

0330 660 1000

Email:

marketing@homeprotect.co.uk

Location:

CI Tower, St George’s Square
New Malden
KT3 4HG

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Homeprotect 5 star review on 21st December 2021

Karen P

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service tailored to your individual needs,great customer service and competitively priced”

Helpful Report

Posted 3 years ago

I'm pleased to find that we've been able to tick all the boxes for you. Zoe from the HomeProtect Team

Posted 3 years ago

“Your customer service employee was excellent and coped with the computer system going down near the end of my purchase extremely well. I can't commend her enough”

Helpful Report

Posted 3 years ago

We pride ourselves on the service that we provide, so it's great to read the agent you spoke with lived up to this. Zoe from the HomeProtect Team

Posted 3 years ago

“This is the first time I've used Home Protect and I was impressed with their easy to use web site. My previous insurance provider no longer covered flooding but Home Protect do and at a competitive price.”

Helpful Report

Posted 3 years ago

Great to read that we've been able to take the hassle out of insurance for you Dave. Zoe from the HomeProtect Team

Posted 3 years ago

“I have been using HomeProtect for many years now. I found the building insurance premium competitive and good value. It includes home emergencies covering boiler breakdown. I used this recently and was very impressed with the care and promptness of the service. In general, HomeProtect gives me trouble-free annual auto-renewal of my premium. So I don't need to worry about remembering it. I was really glad I had auto-renewal because had I not remembered to do it, my recent unexpected boiler breakdown would not have been covered and it would have been a really costly nightmare. I strongly recommend HomeProtect.”

Helpful Report

Posted 3 years ago

Thank you for the fantastic feedback Mark. I'm sorry to hear that you needed to make a claim, but I'm pleased we were able to deal with this so promptly. Zoe from the HomeProtect Team

Posted 3 years ago

“Very sincere and very efficient service.”

Helpful Report

Posted 3 years ago

Thank you for your five star review. Zoe from the HomeProtect Team

Posted 3 years ago

“Simple and competitive price, with good cover.”

Helpful Report

Posted 3 years ago

A simple service, at a competitive price, is exactly as it should be in our eyes. And we're glad that you agree. Zoe from the HomeProtect Team

Posted 3 years ago

“Simple application process, very competitive quotation, very quick response with policy and schedule together with follow up customer service communications. So far so good - of course until you have to make a claim it is not possible to have a rounded assessment - but pleased to date.”

Helpful Report

Posted 3 years ago

Fingers crossed you never need to make a claim Alex, but thank you for picking us to be there should we ever be needed. Zoe from the HomeProtect Team

Posted 3 years ago

“very simple and quick service. Policy as good as previous more expensive policies”

Helpful Report

Posted 3 years ago

Great to read that we've been able to tick all the boxes for you. Zoe from the HomeProtect Team

Posted 3 years ago

“This is the second time I renew my policy with them on our second home. I found them very professional helpful and after checking several other companies very good value for money.”

Helpful Report

Posted 3 years ago

Thank you for sticking with us for another year - we really do value our customers. Zoe from the HomeProtect Team

Posted 3 years ago

“Very efficient and competitive would highly recommend”

Helpful Report

Posted 3 years ago

An efficient service, at a competitive price, is exactly as it should be in our eyes. And we're glad that you agree. Zoe from the HomeProtect Team

Posted 3 years ago

“Very easy to fill in my information. There was a direct link to the insurance i.e. I didn't have to register etc before i found a quote. The quote was competitive and well explained. Well done”

Helpful Report

Posted 3 years ago

It's wonderful to read that we've been able to tick all the boxes for you John. Zoe from the HomeProtect Team

Posted 3 years ago

“Great swift service and the heating engineer they sent out was very personable, tidy and generous with his advice. Would recommend and use again.”

Helpful Report

Posted 3 years ago

Sorry to hear that you had to make a claim Suzanne, but I'm pleased we were able to get it resolved for you so swiftly. Zoe from the HomeProtect Team

Posted 3 years ago

“Unfortunately we had to claim for a leak in or new property only two days after moving in. The claim was dealt with very quickly and efficiently and with no problems.”

Helpful Report

Posted 3 years ago

Sorry to hear that you had to make a claim Lorraine, but I'm pleased we were able to get it this dealt with quickly and efficiently. Zoe from the HomeProtect Team

Posted 3 years ago

“I had to change from one type of policy to another. The company had a bizarre charging system; if I wanted to transfer I would have received back less than £10. However with the very helpful sales assistant we worked out I could save several hundred by cancelling and having a new policy. Right result in the end and very helpful staff. Thanks.”

Helpful Report

Posted 3 years ago

It's a shame that we missed out on the full five stars, but thank you for your feedback, we will use it to improve out future services. Zoe from the HomeProtect Team

Posted 3 years ago

“I had unusual buildings insurance requirements. During a protracted property purchase I had to make several calls to home protect to get quotes for changing circumstances and timetables. The customer service team helped in a cordial manner throughout the process and pleased to say my rental property is now under cover.”

Helpful Report

Posted 3 years ago

Thank you for your five star review. I'm glad that we could take the hassle out of insurance for your unusual building. Zoe from the HomeProtect Team

Posted 3 years ago

Helpful Report

Posted 3 years ago

Thank you for your five star review. I'm glad that we could take the hassle out of insurance for your unusual building. Zoe from the HomeProtect Team

Posted 3 years ago

“I found a policy that was suitable for my property and it has been very easy to renew. Fortunately I've never needed to make a claim.”

Helpful Report

Posted 3 years ago

Fingers crossed you never need to make a claim, but thank you for picking us to be there should we ever be needed. Zoe from the HomeProtect Team

Posted 3 years ago

“Watch out, I am in a serious dispute. The terms of my policy as sold clearly indicate that water escape other than fixed internal are not covered. However their claims process rejects all water escape. A very unethical procedure to take.”

Helpful Report

Posted 3 years ago

I'm sorry to read that you've had a bad experience with us. It's never our intention to leave our customers disappointed in us. I'd like to investigate this further for you and see what happened. If you could please email me your policy details, I'll get this looked into. Email: resolve@homeprotect.co.uk Zoe from the HomeProtect Team

Posted 3 years ago

“Wide range of products to suit everyone, straightforward application process & value for money.”

Helpful Report

Posted 3 years ago

I'm pleased that we've been able to tick all the boxes for you. Zoe from the HomeProtect Team

Posted 3 years ago

“Best quote I found, much cheaper than my previous provider and for a better level of cover.”

Helpful Report

Posted 3 years ago

I'm pleased that we've been able to tick all the boxes for you. Zoe from the HomeProtect Team

Posted 3 years ago

Homeprotect is rated 4.4 based on 2,768 reviews