Homeprotect Reviews

Name: Homeprotect
Address: CI Tower, St George’s Square, New Malden
Rating: 4.39

4.4 Rating 2,695 Reviews

88 %

of reviewers recommend Homeprotect

Company Reviews

Metrics

Info

4.4

Based on 2,695 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

About Homeprotect:

We specialise in non-standard insurance
We cover unoccupied homes, listed properties, properties with a history of flood or subsidence, holiday homes, second homes, landlords, people who have had past financial difficulties or convictions, larger homes with more than 6 bedrooms, homes which have lodgers or are on AirBnB and many more!

We’ll protect your property, inside and out… in minutes
Our customers have saved money and set up their home insurance online, even if they've had insurance problems in the past.

Immediate online quote in most cases, even for very complex circumstances
We quote for a wider set of circumstances online than any other insurance provider in the UK.

5 Star rated buildings policies
Homeprotect buildings insurance policies are rated 5 Star by Defaqto, indicating that the policy is one of the most comprehensive home insurance buildings products available.

Useful extra cover included
Benefit from Basic Legal Expenses and Home Emergency cover included in your policy, as standard.

24hr Home Emergency line
If the worst should happen, call our dedicated team anytime. We’ll explain what information we need from you and we'll explain what happens next.

What we don’t cover
We also think it’s important to be clear on what we don’t cover. Please note that we don't cover homes outside of the UK, damage caused gradually, or by wear and tear, or by failure to fix a known issue, faulty design or poor workmanship or theft, vandalism or accidental damage caused by a paying guest. Find out more details of what is and isn’t covered in our policy booklet https://www.homeprotect.co.uk/policy-booklet

Visit Website

Phone:

0330 660 1000

Email:

marketing@homeprotect.co.uk

Location:

CI Tower, St George’s Square
New Malden
KT3 4HG

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Homeprotect 5 star review on 21st December 2021

Karen P

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Simple, easy and good value. Needed to add a new item at the last renewal and the phonecall was answered quickly and the process was rapid. Never had to use them for a claim but get the impression they'd be fine.”

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Posted 3 years ago

Fingers crossed you never need to make a claim, but thank you for picking HomeProtect to be there should we ever be needed. Zoe from the HomeProtect Team

Posted 3 years ago

“Great value & service.”

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Posted 3 years ago

A great service at a good price is just as it should be in our eyes! And we're glad that you agree. Zoe from the HomeProtect Team

Posted 3 years ago

“we change the mailing address But not receive new documents Of product we purchased”

Helpful Report

Posted 3 years ago

Sorry to read your review. If you could please email me your policy details and correct address and I will ensure this is updated for you. Email: resolve@homeprotect.co.uk Zoe from the HomeProtect Team

Posted 3 years ago

“Having not made any claims for years, Home Protect has provided a simple and efficient service with Policy renewal with reasonable premium increases. So to date they have been great. Hope any claim I may have in future does not impact my views of them”

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Posted 3 years ago

Fingers crossed you never need to make a claim, but thank you for picking HomeProtect to be there should we ever be needed. Zoe from the HomeProtect Team

Posted 3 years ago

“Spoke direct with a very nice Customer Services member of staff and she totally understood that being on a state pension was more challenging now to make ends meet. She was aware I had been with Home Protect for a number of years and just by going through my actual needs she was able to tweak it to suit and substantially reduced my renewal premium. I am very happy, as I prefer to stay with the Company and now I can.”

Helpful Report

Posted 3 years ago

We pride ourselves on the service that we provide our customers, so it's lovely to read that the representative you spoke with was so helpful. Thank you for your positive feedback. Zoe from the HomeProtect Team

Posted 3 years ago

“Very please with the service and price for my home insurance. Found the staff very helpful”

Helpful Report

Posted 3 years ago

I'm glad that we could tick all the boxes for you Angela. Thank you for your five star review. Zoe from the HomeProtect Team

Posted 3 years ago

“Your customer services representative was helpful, professional and patient with me over the phone when I called about renewing my policy, which I did.”

Helpful Report

Posted 3 years ago

We pride ourselves on the service that we provide, so it's great to to see the representative you spoke with was so helpful. Thank you for your five star review. Zoe from the HomeProtect Team

Posted 3 years ago

“I am yet to get a call back on a simple claim, three weeks in had to make another call last week to chase, was assured will get a call back still waiting. I hate to think what would happen if I had a big problem, I will not be insuring with Home protect again.”

Helpful Report

Posted 3 years ago

Sorry to hear we've not come back to you regarding your claim. If you could please email over your claim number and I will get someone to call you with an update. Email: resolve@homeprotect.co.uk Zoe from the HomeProtect Team

Posted 3 years ago

“Although the premium had increased from the previous year the cover remained the same. Comparing with other insurance companies the policy was value for money and fit for purpose.”

Helpful Report

Posted 3 years ago

Wonderful to read that we could provide you with value for money on your policy. Zoe from the HomeProtect Team

Posted 3 years ago

“Great service very easy to navigate through and very competitive alongside other organisations , thankyou”

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Posted 3 years ago

Brilliant to see that we could tick all the boxes for you Keith. Zoe from the HomeProtect Team

Posted 3 years ago

“Quick and easy on line. Not complicated. All done at good pace.”

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Posted 3 years ago

Quick and easy - just as it should be in our eyes! And we're glad that you agree Simon. Zoe from the HomeProtect Team

Posted 3 years ago

“Needed insurance for a house with a flat roof, was struggling to get a good deal. Found HomeProtect gave me the reassurance I needed to protect my home and contents.”

Helpful Report

Posted 3 years ago

It's great to read that we were able to give you a good deal on insurance for your house. Zoe from the HomeProtect Team

Posted 3 years ago

“We had been trying for over a year to get insurance sorted and were wading through telephone talks and red tape roof inspections that were very difficult to fulfill during covid. In a final last ditch attempt I looked online and was almost immediately directed through to payment. It was so simple and straightforward, yet Home Protect demanded enough information to give me the confidence that we would be covered if need be. I thoroughly recommend for easy speed!”

Helpful Report

Posted 3 years ago

I'm glad that we could take the hassle out of insurance for you Gemma. Zoe from the HomeProtect Team

Posted 3 years ago

“Quick reply and very happy with the quote.”

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Posted 3 years ago

We aim to please! Thank you for your five star review. Zoe from the HomeProtect Team

Posted 3 years ago

“Great service and good price!”

Helpful Report

Posted 3 years ago

A great service at a good price is just as it should be in our eyes! And we're glad that you agree. Zoe from the HomeProtect Team

Posted 3 years ago

“Good price, renewal straight forward, If you claim on the insurace they are very helpful and if your claim is viable there no promlems Highly recommended”

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Posted 3 years ago

Great to read that we could tick all the boxes for you Jennifer. Thank you for your five star review. Zoe from the HomeProtect Team

Posted 3 years ago

“I have had to call HomeProtect on a few occasions over the past year with changes to my policy or questions on my cover. I've always spoken to friendly, polite person who has answered my queries or resolved any changes on the call”

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Posted 3 years ago

“Easy questionnaire to navigate, pricing was strong and seemed reasonable when tweaking for various permutations of adding/removing valuable items etc. Overall pleased”

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Posted 3 years ago

We aim to please! Thank you for your great feedback. Zoe from the HomeProtect Team

Posted 3 years ago

“Insurance was easy to setup and I was satisfied with the CS operative. Also a good saving vs prior year with a different company.”

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Posted 3 years ago

Thanks for the great feedback Tom. I'm glad that we were able to kept things nice and easy for you. Zoe from the HomeProtect Team

Posted 3 years ago

“Easy to understand & purchase.”

Helpful Report

Posted 3 years ago

I'm glad that we could take the hassle out of insurance for you Kim. Zoe from the HomeProtect Team

Posted 3 years ago

Homeprotect is rated 4.4 based on 2,695 reviews