Homeprotect Reviews

Name: Homeprotect
Address: CI Tower, St George’s Square, New Malden
Rating: 4.40

4.4 Rating 2,828 Reviews

88 %

of reviewers recommend Homeprotect

Company Reviews

Metrics

Info

4.4

Based on 2,828 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

About Homeprotect:

We specialise in non-standard insurance
We cover unoccupied homes, listed properties, properties with a history of flood or subsidence, holiday homes, second homes, landlords, people who have had past financial difficulties or convictions, larger homes with more than 6 bedrooms, homes which have lodgers or are on AirBnB and many more!

We’ll protect your property, inside and out… in minutes
Our customers have saved money and set up their home insurance online, even if they've had insurance problems in the past.

Immediate online quote in most cases, even for very complex circumstances
We quote for a wider set of circumstances online than any other insurance provider in the UK.

5 Star rated buildings policies
Homeprotect buildings insurance policies are rated 5 Star by Defaqto, indicating that the policy is one of the most comprehensive home insurance buildings products available.

Useful extra cover included
Benefit from Basic Legal Expenses and Home Emergency cover included in your policy, as standard.

24hr Home Emergency line
If the worst should happen, call our dedicated team anytime. We’ll explain what information we need from you and we'll explain what happens next.

What we don’t cover
We also think it’s important to be clear on what we don’t cover. Please note that we don't cover homes outside of the UK, damage caused gradually, or by wear and tear, or by failure to fix a known issue, faulty design or poor workmanship or theft, vandalism or accidental damage caused by a paying guest. Find out more details of what is and isn’t covered in our policy booklet https://www.homeprotect.co.uk/policy-booklet

Visit Website

Phone:

0330 660 1000

Email:

marketing@homeprotect.co.uk

Location:

CI Tower, St George’s Square
New Malden
KT3 4HG

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Was very happy with the customer service provided by Home Protect in the first instance. Staff took their time to go over any questions I had, and were polite and helpful. Have had the same experience renewing a year later and would recommend.”

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Posted 3 years ago

We pride ourselves on the service that we provide our customers with, so it's wonderful to read that you've had an experience worthy of five stars. Zoe from the HomeProtect Team

Posted 3 years ago

“Everything I need is covered”

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Posted 3 years ago

And that's just how it should be Hayden. Thank you for your five star review. Zoe from the HomeProtect Team

Posted 3 years ago

“very easy to get cover online and at a great price”

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Posted 3 years ago

Thank you for your five star review John, it's great that we've been able to keep everything so easy for you. Zoe from the HomeProtect Team

Posted 3 years ago

“The gentleman on your help-line was very helpful and discussed in detail all the requirements that I asked about, both for business and home. The price was reasonable for all I requested.”

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Posted 3 years ago

We pride ourselves on the service that we provide our customers with, so it's wonderful to read that you've had an experience worthy of five stars. Zoe from the HomeProtect Team

Posted 3 years ago

“Yes got a key secure fob.”

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Posted 3 years ago

Thank you for your five star review. Zoe from the HomeProtect Team

Posted 3 years ago

“Very simple and easy. Would highly recommend to anyone!”

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Posted 3 years ago

Simple and easy - just as it should be for all our customers. And we're glad that you've had that experience Anna. Zoe from the HomeProtect Team

Posted 3 years ago

“Easy to deal with, recently moved. Changed the policy over without a hitch.w”

Helpful Report

Posted 3 years ago

Wonderful to read that we've been able to provide you with a service worthy of five stars. Zoe from the HomeProtect Team

Posted 3 years ago

“Easy and stress free process”

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Posted 3 years ago

I'm glad that we've been able to take the hassle out of insurance for you. Zoe from the HomeProtect Team

Posted 3 years ago

“Found HomeProtect on Comparethemarket, best quote for our house by a good margin and meant we could add in several nice to have optional extras.”

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Posted 3 years ago

I'm pleased to read that we've been able to tick all the boxes for you. Thank you for your five star review. Zoe from the HomeProtect Team

Posted 3 years ago

“I have never had anything but excellent treatment from the staff at Home Protect. The price of insurance is incredibly reasonable & does not increase by huge amounts annnually.”

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Posted 3 years ago

We pride ourselves on the service that we provide our customers, so it's wonderful to read that you've had an experience worthy of five stars from us Dot. Zoe from the HomeProtect Team

Posted 3 years ago

“Good customer service”

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Posted 3 years ago

We pride ourselves on the service that we provide our customers, so it's great to see you've had an experience worthy of five stars from us. Zoe from the HomeProtect Team

Posted 3 years ago

“Money being an issue the price was really good & the service very patient adding in & taking off extras to get the right cover”

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Posted 3 years ago

I'm pleased to read that we've been able to be to take the hassle out of insurance for you Sally. Zoe from the HomeProtect Team

Posted 3 years ago

“quotation did not increase much in relation to previous year”

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Posted 3 years ago

I'm pleased to read that we've been so competitive for you. Zoe from the HomeProtect Team

Posted 3 years ago

“All done online. Quick and efficient, making a 40% saving on previous policy. Of course, the 'proof of the pudding' is the speed of response and service in the unlikely event of making a claim.”

Helpful Report

Posted 3 years ago

Thank you for your five star review. Fingers crossed you never need to make a claim, but thank you for picking us to be there should we ever be needed. Zoe from the HomeProtect Team

Posted 3 years ago

“Endless telephone loop and nobody calls back.”

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Posted 3 years ago

I'm sorry to read that you've had trouble getting through to us. If you would like to drop an email to resolve@homeprotect with the details of what you need help with, and I can look into this for you. Zoe from the HomeProtect Team

Posted 3 years ago

“A bit more exptbis year but still the best value out there. Very easy to tailor cover which really suited us. Can't see any other providers offering as hood a service. Highly Recommended!!”

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Posted 3 years ago

Wonderful to read that we've been able to tick all the boxes for you Simon. Thank you for your five star review. Zoe from the HomeProtect Team

Posted 3 years ago

“Nice and simple sign up process.”

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Posted 3 years ago

We like to keep things as simple as possible Jessica, so it's great to read you've had that experience with us. Zoe from the HomeProtect Team

Posted 3 years ago

“Service delivered was good”

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Posted 3 years ago

Thank you for your five star review Sandra. Zoe from the HomeProtect Team

Posted 3 years ago

“Hi All very professional and timely. Renewal came through, i rang to make some adjustments to my policy, all very easily done. Very good customer service”

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Posted 3 years ago

We pride ourselves on the service that we provide our customers, so it's great to see you've had an experience worthy of five stars from us Jason. Zoe from the HomeProtect Team

Posted 3 years ago

“Tried to do quote online but called to check as wasn't standard insurance. Very helpful and friendly, got cover i needed for very competitive price. Very happy with result 😀”

Helpful Report

Posted 3 years ago

Thank you for your review, I'm pleased to read that we've been able to provide you with a service worthy of five stars. Zoe from the HomeProtect Team

Posted 3 years ago

Homeprotect is rated 4.4 based on 2,828 reviews