Homeprotect Reviews

Name: Homeprotect
Address: CI Tower, St George’s Square, New Malden
Rating: 4.40

4.4 Rating 2,822 Reviews

88 %

of reviewers recommend Homeprotect

Company Reviews

Metrics

Info

4.4

Based on 2,822 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

About Homeprotect:

We specialise in non-standard insurance
We cover unoccupied homes, listed properties, properties with a history of flood or subsidence, holiday homes, second homes, landlords, people who have had past financial difficulties or convictions, larger homes with more than 6 bedrooms, homes which have lodgers or are on AirBnB and many more!

We’ll protect your property, inside and out… in minutes
Our customers have saved money and set up their home insurance online, even if they've had insurance problems in the past.

Immediate online quote in most cases, even for very complex circumstances
We quote for a wider set of circumstances online than any other insurance provider in the UK.

5 Star rated buildings policies
Homeprotect buildings insurance policies are rated 5 Star by Defaqto, indicating that the policy is one of the most comprehensive home insurance buildings products available.

Useful extra cover included
Benefit from Basic Legal Expenses and Home Emergency cover included in your policy, as standard.

24hr Home Emergency line
If the worst should happen, call our dedicated team anytime. We’ll explain what information we need from you and we'll explain what happens next.

What we don’t cover
We also think it’s important to be clear on what we don’t cover. Please note that we don't cover homes outside of the UK, damage caused gradually, or by wear and tear, or by failure to fix a known issue, faulty design or poor workmanship or theft, vandalism or accidental damage caused by a paying guest. Find out more details of what is and isn’t covered in our policy booklet https://www.homeprotect.co.uk/policy-booklet

Visit Website

Phone:

0330 660 1000

Email:

marketing@homeprotect.co.uk

Location:

CI Tower, St George’s Square
New Malden
KT3 4HG

Write Your review

Tell us how Homeprotect made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Homeprotect 5 star review on 21st December 2021

Karen P

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Just renewed for my 2nd year of Insurance with HomeProtect. Called to make a few adjustments and was impressed with the professional and friendly customer service I received. Increased coverage and the price held which was great.”

Helpful Report

Posted 4 years ago

We pride ourselves on the service we provide, so pleased we lived up to this for you James. Thanks for choosing us for a second year we appreciate your loyalty. Zoe from the HomeProtect Team

Posted 4 years ago

“This is the second year that I have had HomeProtect to insure my home - comparison sites were coming up either very much more expensive or just slightly under the renewal price, so I decided to continue rather than change insurer. Good customer service and the cover meets my needs and requirements.”

Helpful Report

Posted 4 years ago

Brilliant to hear we could tick all the boxes for you Morton. Thank you for your loyalty and sticking with us. Zoe from the HomeProtect Team

Posted 4 years ago

“I found this site by doing a price comparison and whilst I had to wait for an underwriter to agree my terms, the service was thorough, very smooth, and exceptionally professional.”

Helpful Report

Posted 4 years ago

Delighted to have you as a customer Victoria, and glad our level of service was five star for you. Zoe from the HomeProtect Team

Posted 4 years ago

“I had to find a company for building insurance only as my father died and needed house covered till sold, as this was a site dealing with probate insurance this put my mind at ease knowing it was insured correctly , hopefully all goes well”

Helpful Report

Posted 4 years ago

I'm so sorry to hear about your father's passing Rosalyn, my deepest condolences to you and your family. Thank you for taking the time to share a good review and I’m glad we were able to help make tough situation a little bit easier. Take care. Zoe from the HomeProtect Team

Posted 4 years ago

“I thought the service was good and the website quite easy to understand.”

Helpful Report

Posted 4 years ago

It's great to hear that our online service was easy for you Azhar. Thank you for picking us. Zoe from the HomeProtect Team

Posted 4 years ago

“Horrible service, disgusting and disgraceful! They do not bother about customers, just want you to pay money but whem you claim something then the fun is strating. You can spend a fortune to phone them, they promise to call you back but your phone is silent... When you are on your limits after over a month, they can not still sort your claim, saying you can’t cancel the policy and then you receiving email saying they cancel! It is the worse insurance company, waste of money. Avoid that what I can recommend. BTW, Ombudsman has been informed. Do not choose them if you don’t want to loose your money! Probably, there is more people like us and that’s why the feedback is not available. AVOID, AVOID, AVOID!!”

Helpful Report

Posted 4 years ago

As mentioned in other communications with you, I'm concerned to hear you've had a bad experience with us Anna. This isn't the impression we'd like to leave you with, so I would like to look into the service you received. If you could please email me your policy number I will take a further look. Email address: email.service@homeprotect.co.uk Zoe from the HomeProtect Team

Posted 4 years ago

“Good price and good cover for my buildings policy”

Helpful Report

Posted 4 years ago

Brilliant to hear we could tick all the boxes for you. Thank you for the five star review. Zoe from the HomeProtect Team

Posted 4 years ago

“Really easy website to use, a lot less complicated than comparison sites. Provided a very affordable quote and the amounts covered suited our needs”

Helpful Report

Posted 4 years ago

It's great to hear that our online service was easy to use for you Mark. Thank you for picking us. Zoe from the HomeProtect Team

Posted 4 years ago

“Good price for the insurance. Time will tell how good it i have to make a claim.”

Helpful Report

Posted 4 years ago

Fingers crossed you'll never had to make a claim but thank you for choosing HomeProtect to be there if we're ever needed. Zoe from the HomeProtect Team

Posted 4 years ago

“Straight forward to renew and good value for money”

Helpful Report

Posted 4 years ago

Wonderful to hear the everything has been straightforward for you Suzanne. Just how it should be! Zoe from the HomeProtect Team

Posted 4 years ago

“Very helpful customer service and quick to answer the phone, excellent service overall!”

Helpful Report

Posted 4 years ago

We pride ourselves on the service we provide, so I'm pleased we lived up to this for you Adam. Zoe from the HomeProtect Team

Posted 4 years ago

“Excellent service online and telephone. (UK Customer service) Was able to get best deal at low cost compared to other companies.”

Helpful Report

Posted 4 years ago

This review is music to our ears James! So pleased our team were able to provide a service worthy of five stars. Zoe from the HomeProtect Team

Posted 4 years ago

“Easy to renew, friendly”

Helpful Report

Posted 4 years ago

We like to keep things as clear and simple as possible and I'm really pleased you agree. Zoe from the HomeProtect Team

Posted 4 years ago

“reasonable prices easy to contact and ease of applying”

Helpful Report

Posted 4 years ago

Quick and easy - just as it should be in our eyes! Thank you for the five star review Rodney. Zoe from the HomeProtect Team

Posted 4 years ago

“Very easy to apply on line. Reasonably priced insurance. 2nd time with this company.”

Helpful Report

Posted 4 years ago

Thank you for your five star review. I'm glad it was a straightforward process for you and what a great bonus of saving money! Zoe from the HomeProtect Team

Posted 4 years ago

“Caring&informtive”

Helpful Report

Posted 4 years ago

Pleased to find our service was five stars for you. Zoe from the HomeProtect Team

Posted 4 years ago

“Cheapest on the market, good service”

Helpful Report

Posted 4 years ago

Great to hear we've been able to be so competitive for you. Thanks for choosing HomeProtect. Zoe from the HomeProtect Team

Posted 4 years ago

“More than happy with the policy and at a reasonable price.”

Helpful Report

Posted 4 years ago

It's fantastic news that we were able to give you good cover and for a reasonable price. Thanks for the great feedback. Zoe from the HomeProtect Team

Posted 4 years ago

“I was happy with the policy and let it renew automatically I've been busy and it suited me to allow this without any problems.”

Helpful Report

Posted 4 years ago

Delighted to have you as a customer John, and glad our level of service was five star for you. Zoe from the HomeProtect Team

Posted 4 years ago

“Really helpful and straight forward to get the right premium I needed. No issues at all so far, but not had to make any claims yet.”

Helpful Report

Posted 4 years ago

Thank you for picking HomeProtect, fingers crossed you'll never have to make a claim but we'll be here when you need us. Zoe from the HomeProtect Team

Posted 4 years ago

Homeprotect is rated 4.4 based on 2,822 reviews