Homeprotect Reviews

Name: Homeprotect
Address: CI Tower, St George’s Square, New Malden
Rating: 4.39

4.4 Rating 2,695 Reviews

88 %

of reviewers recommend Homeprotect

Company Reviews

Metrics

Info

4.4

Based on 2,695 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

About Homeprotect:

We specialise in non-standard insurance
We cover unoccupied homes, listed properties, properties with a history of flood or subsidence, holiday homes, second homes, landlords, people who have had past financial difficulties or convictions, larger homes with more than 6 bedrooms, homes which have lodgers or are on AirBnB and many more!

We’ll protect your property, inside and out… in minutes
Our customers have saved money and set up their home insurance online, even if they've had insurance problems in the past.

Immediate online quote in most cases, even for very complex circumstances
We quote for a wider set of circumstances online than any other insurance provider in the UK.

5 Star rated buildings policies
Homeprotect buildings insurance policies are rated 5 Star by Defaqto, indicating that the policy is one of the most comprehensive home insurance buildings products available.

Useful extra cover included
Benefit from Basic Legal Expenses and Home Emergency cover included in your policy, as standard.

24hr Home Emergency line
If the worst should happen, call our dedicated team anytime. We’ll explain what information we need from you and we'll explain what happens next.

What we don’t cover
We also think it’s important to be clear on what we don’t cover. Please note that we don't cover homes outside of the UK, damage caused gradually, or by wear and tear, or by failure to fix a known issue, faulty design or poor workmanship or theft, vandalism or accidental damage caused by a paying guest. Find out more details of what is and isn’t covered in our policy booklet https://www.homeprotect.co.uk/policy-booklet

Visit Website

Phone:

0330 660 1000

Email:

marketing@homeprotect.co.uk

Location:

CI Tower, St George’s Square
New Malden
KT3 4HG

Write Your review

Tell us how Homeprotect made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Homeprotect 5 star review on 21st December 2021

Karen P

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Trying to contact the 24/7 home emergency line for a water leak - no response as it’s a Sunday, so not delivering a 24/7 service. Very disappointed and will not be renewing as we have paid for an unavailable service”

Helpful Report

Posted 4 years ago

“Logged a claim about 20 days ago, received an email saying i'd get a response in 2 days, still heard nothing back.”

Helpful Report

Posted 4 years ago

Hello Jonathan, I am sorry to hear that no one has contacted you as yet. I have raised this with the management team and will ask someone to call you back as a matter of urgency. Kind regards Mona

Posted 4 years ago

“I would advise against using this company. When the need to claim insurance arises one will be given the run around and consistently given excuses as to why the settlement process is delayed. I made a claim for smoke damage from a fire. The assessor attended my property and validated my claim. I was offered a settlement which I accepted. Approximately four months later and I have not received my settlement thus leaving me to reside in an appalling and unhealthy condition. I have wrote to the complaints department twice and not received a response. I have sent emails and received no response and I have phoned on numerous occasions and been given the run around with frivolous excuses. The last two excuses were the assessor filled in the assessment form incorrectly (consecutively) This situation has left me sad, stressed and sick from breathing in smoke fumes consistently. I now have to consider the Financial Ombudsmen to rectify this matter.”

Helpful Report

Posted 4 years ago

Hello Pete, I'm sorry to hear about your experience with the claims department. I will look into this for you and speak to the claims department about the situation and ask for them to contact you as soon as possible. Kind regards Mona

Posted 4 years ago

“Very poor service, expensive and no coverage when you need it. I have been told on the phone I didn't need to register every single item and almost a year after, I can't get any money out of my phone violently stolen from me. Service to avoid, I can't believe they represent larger organisations such as Axa.”

Helpful Report

Posted 4 years ago

Good afternoon, I am sorry to hear about your claim experience. I would like the opportunity to discuss this with you so will be sending you an email to your personal email address regarding this. Kind regards Mona

Posted 4 years ago

“Worst customer service ever. They make you pay more at any occasion, you need to spend hours on the phone for no reason, and they refuse to do their job and cover your items. Avoid at any cost.”

Helpful Report

Posted 4 years ago

Good afternoon, I'm sorry to hear about the service you received. I am happy to look into this further if you can email me your policy reference number to: email.service@homeprotect.co.uk Kind regards Mona

Posted 4 years ago

“Quality cover at resonable price”

Helpful Report

Posted 4 years ago

“Unlike other insurers I found HomeProtect extremely flexible and not restricted to standard terms. They were also very responsive at all times, even if I want speaking to my appointed case officer.”

Helpful Report

Posted 4 years ago

“Timely efficient advice and a policy that met all my essential requirements, including third party liability cover!”

Helpful Report

Posted 4 years ago

“Made savings on my premium, reasonably priced and would recommend.”

Helpful Report

Posted 4 years ago

“Professional and easy to use, big savings on the premium from other insurers and they included cover that other providers would not. Process was simple and stress free.”

Helpful Report

Posted 4 years ago

“Nice and easy service 5*”

Helpful Report

Posted 4 years ago

“Very helpful when I called up to change my insurance”

Helpful Report

Posted 4 years ago

“I went to Home Direct as good reviews and my existing insurers had made big increase to the premium without any claims. Great service and quick and easy to deal with. Big savings on the premium from my previous Insurers and they included cover that I was not previously getting. So all in all very pleased so far.”

Helpful Report

Posted 4 years ago

“Seems pretty good, all very nice”

Helpful Report

Posted 4 years ago

“I was being penalised by my previous insurance company, whom I had been with for many years, due to being a victim of malicious damage and had to make some claims for smashed windows. Home protect took these claims into account and their loss adjusters added the necessary clauses into my cover. The happy part that put a big smile on my face was that Home Protect were very much cheaper than my previous insurers, even though I had many years of no claims bonus. Home Protect were also more reasonable than another I compared them with. The service I received when applying to Home Protect was very courteous. Thank you”

Helpful Report

Posted 4 years ago

“Always the best option when comparing insurance quotes.”

Helpful Report

Posted 4 years ago

“All handled very well on line. Had insurance from you before and was happy with that too.”

Helpful Report

Posted 4 years ago

“Very efficient, good price and when I needed to amend the person I spoke to on the phone was very helpful”

Helpful Report

Posted 4 years ago

“Great home insurance, good value and would recommend to anyone.”

Helpful Report

Posted 4 years ago

That's great to hear you are a happy customer! If you'd like to join our refer a friend program you can do so here https://www.homeprotect.co.uk/refer-a-friend - Thanks, Libby - the HomeProtect Team

Posted 4 years ago

“Helpful sales team. Hopefully the same will be true if I need to make a claim.”

Helpful Report

Posted 4 years ago

Homeprotect is rated 4.4 based on 2,695 reviews