Homeprotect Reviews

Name: Homeprotect
Address: CI Tower, St George’s Square, New Malden
Rating: 4.39

4.4 Rating 2,692 Reviews

88 %

of reviewers recommend Homeprotect

Company Reviews

Metrics

Info

4.4

Based on 2,692 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

About Homeprotect:

We specialise in non-standard insurance
We cover unoccupied homes, listed properties, properties with a history of flood or subsidence, holiday homes, second homes, landlords, people who have had past financial difficulties or convictions, larger homes with more than 6 bedrooms, homes which have lodgers or are on AirBnB and many more!

We’ll protect your property, inside and out… in minutes
Our customers have saved money and set up their home insurance online, even if they've had insurance problems in the past.

Immediate online quote in most cases, even for very complex circumstances
We quote for a wider set of circumstances online than any other insurance provider in the UK.

5 Star rated buildings policies
Homeprotect buildings insurance policies are rated 5 Star by Defaqto, indicating that the policy is one of the most comprehensive home insurance buildings products available.

Useful extra cover included
Benefit from Basic Legal Expenses and Home Emergency cover included in your policy, as standard.

24hr Home Emergency line
If the worst should happen, call our dedicated team anytime. We’ll explain what information we need from you and we'll explain what happens next.

What we don’t cover
We also think it’s important to be clear on what we don’t cover. Please note that we don't cover homes outside of the UK, damage caused gradually, or by wear and tear, or by failure to fix a known issue, faulty design or poor workmanship or theft, vandalism or accidental damage caused by a paying guest. Find out more details of what is and isn’t covered in our policy booklet https://www.homeprotect.co.uk/policy-booklet

Visit Website

Phone:

0330 660 1000

Email:

marketing@homeprotect.co.uk

Location:

CI Tower, St George’s Square
New Malden
KT3 4HG

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Homeprotect 5 star review on 21st December 2021

Karen P

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“From the get-go, HomeProtect has provided an unparalleled sense of security when it comes to home insurance. What stood out immediately was the competitive pricing. In a market that's often hard to navigate with varying prices and coverages, HomeProtect offered one of the best rates available, striking the perfect balance between comprehensive coverage and affordability. While I've been fortunate enough not to need to make a claim, this in itself speaks volumes about the peace of mind and confidence I have in my policy. It's comforting to know that should the need arise, I have a reliable safety net in place. This assurance allows me to focus on what's truly important, knowing my home is in good hands. The customer service experience has been seamless. Right from the initial purchase process, the HomeProtect team has been transparent, professional, and supportive. They've made insurance feel less like a bureaucratic necessity and more like a wise investment in my family's future. The ease of managing my policy online, coupled with the clear communication from their team, underscores their commitment to customer satisfaction. Although I haven't had to navigate returns or refunds, the straightforward and user-friendly process outlined in their policy documents reassures me that, should the need ever arise, it will be handled with the same efficiency and customer focus that I've come to expect from HomeProtect. In conclusion, if you're in the market for home insurance that offers great value, exceptional customer service, and peace of mind without breaking the bank, HomeProtect should be at the top of your list. Their approach to insurance, prioritizing customer needs and transparency, has not only made me happy but also confident in my choice. I wholeheartedly recommend HomeProtect to anyone looking for reliable, cost-effective home insurance.”

Helpful Report

Posted 9 months ago

That's what we like to hear Andrei! Thank you for your amazing feedback and kind words! Angela at The Homeprotect Team.

Posted 9 months ago

“Spoke to Natalie R. Extremely patient, helpful and knowledgeable re home insurance . Resulted in us taking out a policy . Thank you you were so lovely to deal with !”

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Posted 9 months ago

We are always happy to help! Thank you for your 5 star feedback. Angela at The Homeprotect Team.

Posted 9 months ago

“Staff were helpful and knowledgeable, renewal was quick and fuss free. A good range of policy options on hand.”

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Posted 9 months ago

We are always happy to help! Thank you for your 5 star review. Angela at The Homeprotect Team.

Posted 9 months ago

“Really helpful and knowledgeable. Answered all my questions and also obtained answers you were unsure about. Thank you”

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Posted 9 months ago

Always happy to help! Thank you for your feedback. Angela at The Homeprotect Team.

Posted 9 months ago

“Let me start by saying that Homprotect is a disorganized scam machine. We had to wait 3 weeks for a surveyor to come out after storm damage. We were handed a report that said the damage was purely one off down to Storm by their surveyor, Who told us we were covered and would receive 1600 for the repairs. 3 weeks of chasing them for payment they said you are not covered because the damage was due to wear and tear. I said this is nonsense and not what your surveyor told me, send me a copy of the report. 10 phone calls later no report. I then informed them of their surveyour report I have a report at which point they changed their story. they said although the damage is internal due to the storm, and purely due to the storm as their surveyor said there is no damage outside like broken roof tile ????????????/!!!! the water leaked purely due to a storm and nowhere in the policy does it say unless damage outside will internal damage not be covered I am sure if there were broken roof tiles they would claim this wear and tear. They still refuse to send a copy of the report. They are running a pure scam and backtracking on everything. Having to submit SAR to get a copy of the record and the report and will take them to the Ombudsman. As a warning stay away from them they are a company that breaches every FCA regulation there is. They can not even send you a formal complaint number”

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Posted 9 months ago

Sorry to hear this Marwa. I have escalated this with the claims team and requested they contact you. Thanks Angela at The Homeprotect Team.

Posted 9 months ago

“Very helpful and good pricing, I keep renewing every year because they are easy to deal with.”

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Posted 9 months ago

We're thrilled to have you with us for another year Jenny! Thank you Angela at The Homeprotect Team.

Posted 9 months ago

“Easy to use website with full support and a very good price”

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Posted 9 months ago

We like to make insurance easy for you! Thank you for your feedback. Angela at The Homeprotect Team.

Posted 9 months ago

“Awful experience where I was given the wrong information and had to make a formal complaint - even though the advisor told me there was no point as I wouldn’t get anywhere! She was like a robot repeating the same thing all the time and I’m sure she was reading off a script, no personality at all! If I could score zero I would. When the complaint was dealt with she couldn’t apologise enough but I was offered £25 compensation - not a lot for 2hrs wasted on the phone and if I had followed the first advisors advice it would have cost me a lot more money”

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Posted 9 months ago

Sorry to hear of your disappointment Donna. I have passed your feedback on to the relevant team. Thank you, Angela at The Homeprotect Team.

Posted 9 months ago

“Homeprotect are the best company on the market for dealing with house insurance where the owner has died and the Estate is subject to Probate. Several companies either would not insure, charged ridiculous rates or wanted so many answers to dozens of questions !”

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Posted 9 months ago

That's what we like to hear Stella! Thank you for your 5 star feedback. Angela at The Homeprotect Team.

Posted 9 months ago

“It was a really good experience to renew my home insurance with Homeprotect.”

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Posted 9 months ago

That's great to hear! Thank you for your 5 star feedback. Angela at The Homeprotect Team.

Posted 9 months ago

“Great easy to use site, policy bought with confidence”

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Posted 10 months ago

Great to see you had a hassle free experience with us. Thanks, Angela at The Homeprotect Team.

Posted 10 months ago

“Easy to navigate Web address and value for money”

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Posted 10 months ago

We like to make your journey easy! Thank you, Angela at The Homeprotect Team.

Posted 10 months ago

“Very simple process and good customer service”

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Posted 10 months ago

We aim to please Melissa! Thank you, Angela at The Homeprotect Team.

Posted 10 months ago

“Very disappointing that in these financially tough times for customers, the affordable monthly payment comes with a 25%, yes 25% interest fee! Shame on you homeprotect for making life, just that bit harder.”

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Posted 11 months ago

Sorry to hear of your disappointment, I have passed your feedback on to the relevant team. Thanks Angela at The Homeprotect Team.

Posted 11 months ago

“I checked Home Protects renewal charge against other insurers and they remained to the most competitive. We have also had a very good experience whenever we've needed to talk to a human on the phone about our cover.”

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Posted 11 months ago

We like to stay loyal Pip! Thank you for your 5 star review. Angela at The Homeprotect Team.

Posted 11 months ago

“Great service. Very helpful and were efficient enough to keep reminding me I’d forgotten to renew. Will definitely use them next year!”

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Posted 11 months ago

That's what we like to hear! Thank you for your 5 star feedback. Angela at The Homeprotect Team.

Posted 11 months ago

“Problem with payment card was sorted in a 15 minute phone call by a very helpful person.”

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Posted 11 months ago

Glad we could help Julie! Thank you for your feedback. Angela at The Homeprotect Team.

Posted 11 months ago

“Please do not solicit this company's services. You would be left deeply disheartened and upset. I had my bag stolen next to me while having a post work drink with a colleague, all recorded on CCTV and reported to the police. It has been 3 months so far waiting for compensation for my Mac which was inside the bag. I was told the company was waiting for the police report, only to find months later that the company did not consider this as a theft only after giving them a call. No such request to the police had been made for months. I was then asked to contact the pub and obtain the cctv footage, which the establishment declined as it can only be provided directly to the police. I have beeb misinformed, stalled and spoken down to so many times. The worst service I have ever experienced.”

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Posted 11 months ago

Sorry to hear this Ivan. I have escalated this with the claims team and requested they contact you, Thanks Angela at The Homeprotect Team.

Posted 11 months ago

“I have rain pouring through the roof but Home Protect don't class it as an emergency!! Its coming through a light fitting of all things!! It's been a week already. Completely unreliable to protect you when you need it.”

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Posted 11 months ago

Sorry to hear this. If you could send your policy details to resolve@homeprotect.co.uk we can escalate this for you. Thanks Angela at The Homeprotect Team.

Posted 11 months ago

“The quote to renew the Home Insurance was reasonably acceptable and better than most others”

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Posted 11 months ago

We like to stay loyal Peter! Thank you for your feedback. Angela at The Homeprotect Team.

Posted 11 months ago

Homeprotect is rated 4.4 based on 2,692 reviews