Homeprotect Reviews

Name: Homeprotect
Address: CI Tower, St George’s Square, New Malden
Rating: 4.39

4.4 Rating 2,695 Reviews

88 %

of reviewers recommend Homeprotect

Company Reviews

Metrics

Info

4.4

Based on 2,695 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

About Homeprotect:

We specialise in non-standard insurance
We cover unoccupied homes, listed properties, properties with a history of flood or subsidence, holiday homes, second homes, landlords, people who have had past financial difficulties or convictions, larger homes with more than 6 bedrooms, homes which have lodgers or are on AirBnB and many more!

We’ll protect your property, inside and out… in minutes
Our customers have saved money and set up their home insurance online, even if they've had insurance problems in the past.

Immediate online quote in most cases, even for very complex circumstances
We quote for a wider set of circumstances online than any other insurance provider in the UK.

5 Star rated buildings policies
Homeprotect buildings insurance policies are rated 5 Star by Defaqto, indicating that the policy is one of the most comprehensive home insurance buildings products available.

Useful extra cover included
Benefit from Basic Legal Expenses and Home Emergency cover included in your policy, as standard.

24hr Home Emergency line
If the worst should happen, call our dedicated team anytime. We’ll explain what information we need from you and we'll explain what happens next.

What we don’t cover
We also think it’s important to be clear on what we don’t cover. Please note that we don't cover homes outside of the UK, damage caused gradually, or by wear and tear, or by failure to fix a known issue, faulty design or poor workmanship or theft, vandalism or accidental damage caused by a paying guest. Find out more details of what is and isn’t covered in our policy booklet https://www.homeprotect.co.uk/policy-booklet

Visit Website

Phone:

0330 660 1000

Email:

marketing@homeprotect.co.uk

Location:

CI Tower, St George’s Square
New Malden
KT3 4HG

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Homeprotect 5 star review on 21st December 2021

Karen P

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent customer service and polite staff. A great saving on insurance and easy enough to complete.”

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Posted 4 years ago

That's what we like to hear! I'm pleased you've had a great experience with us. Zoe from the HomeProtect Team

Posted 4 years ago

“i have been with homeprotect a few years now, although i have never had to call on them i feel i am completely protected if i ever need them, the price of insurance cover is excellent, especially when i compare with other companies on a yearly basis, that's why i stay with them.”

Helpful Report

Posted 4 years ago

Thank you for the great review Christopher. It's always lovely to come across positive feedback like yours. Fingers crossed you never have to make a claim but we're here if we're ever needed. Zoe from the HomeProtect Team

Posted 4 years ago

“Very simple to obtain a quote and superb value for money.”

Helpful Report

Posted 4 years ago

We like to make things as straightforward as possible for our customers, so I'm glad you had that experience Justin. Zoe from the HomeProtect Team

Posted 4 years ago

“Superb value for a bespoke, listed buildings policy. Website was quick, intuitive and easy to use. I am hugely impressed by the process and the simplicity and what appears to be comprehensive cover. No experience of any claims however and hopefully that remains the case!”

Helpful Report

Posted 4 years ago

Great to hear we could tick all the boxes for you. Fingers crossed you never have to make a claim but we're here if we're ever needed. Zoe from the HomeProtect Team

Posted 4 years ago

“Seems an easy to use, comprehensive insurance policy at a competitive price. Had in place for several years now, never needed to make any claim, that would be the real testing point of how good a policy actually is! Overall very satisfied.”

Helpful Report

Posted 4 years ago

Great to hear we could tick all the boxes for you. Fingers crossed you'll never had to make a claim, but thank you for choosing HomeProtect to be there if we're ever needed. Zoe from the HomeProtect Team

Posted 4 years ago

“Quick and easy to sort out our home insurance. Good communication from customer service team.”

Helpful Report

Posted 4 years ago

Quick and easy - just as it should be in our eyes and we're pleased you agree. Thank you for the five star review. Zoe from the HomeProtect Team

Posted 4 years ago

“Can't fault the overall service but because my payment card expired when renewal I had to phone. This took an inordinate amount of time with multiple hoops to go through. Couldn't find a way on the web site just to pay the premium, that would have been good. Suggest you get that extension to your site.”

Helpful Report

Posted 4 years ago

Sorry to hear you had issues around your payment but glad it was sorted. Thank you for the feedback on our website, I will ensure this is shared with the Digital Team for future improvements to our service. Zoe from the HomeProtect Team

Posted 4 years ago

“Straightforward process and apparently efficient cover”

Helpful Report

Posted 4 years ago

We like to make things as straightforward as possible for our customers, so I'm glad you had that experience. Zoe from the HomeProtect Team

Posted 4 years ago

“Polite staff but claim took a long time and communication lacked”

Helpful Report

Posted 4 years ago

Great to hear that the team member you spoke with was polite, but I'm sorry you had issues around your claim. Making a claim of any nature can be stressful, so we’d never want to add to this. Can you please email me your claim number and I will ensure the delay is investigated? Email address: email.service@homeprotect.co.uk Zoe from the HomeProtect Team

Posted 4 years ago

“Easy to renew and clearly set out policy”

Helpful Report

Posted 4 years ago

Clear and easy - just as it should be in our eyes and we're pleased you agree. Zoe from the HomeProtect Team

Posted 4 years ago

“It was an easy and efficient service, and the best value by far, I will be back next year and I have recommended Home Protect to my friends and family too, Thankyou for giving me peace of mind!”

Helpful Report

Posted 4 years ago

Thank you for choosing HomeProtect Hansel, I'm glad to hear that we've been able to keep things nice and easy for you, and give you peace of mind. Zoe from the HomeProtect Team

Posted 4 years ago

“Overall the service was very satisfactory. The gentleman I spoke to was helpful and courteous and was able to satisfy my request.”

Helpful Report

Posted 4 years ago

We pride ourselves on the service we provide, and I'm so pleased the agent you spoke with was helpful lived up to this for you. Zoe from the HomeProtect Team

Posted 4 years ago

“Home protect is really competitive & you really do get good insurance cover for your money . Customer service is very good , if I have had any queries in the past the professional friendly team resolve any issues that I might of had . I would recommend Home protect as I think They offer a very good service , value for money & peace of mind knowing your home has a good insurance Cover . ⭐️⭐️⭐️⭐️⭐️”

Helpful Report

Posted 4 years ago

Great to hear we could tick all the boxes for you Jackie, and that you think our service is worthy of five stars. Thank you for a great review. Zoe from the HomeProtect Team

Posted 4 years ago

“Policy automatically renewed on due date and documents online promptly. Never made a claim through HomeProtect so cannot comment on that.”

Helpful Report

Posted 4 years ago

Thank you for choosing HomeProtect for another year Anna, I'm pleased we could keep everything nice and simple for you. Zoe from the HomeProtect Team

Posted 4 years ago

“Quick and slick and easy to do”

Helpful Report

Posted 4 years ago

That's what we like to hear Mark! I'm pleased you've had a great experience with us. Zoe from the HomeProtect Team

Posted 4 years ago

“I was happy with the service I received from Home Protect and look forward to our future relationship. The advisers were helpful and the price was competitive. All in all a good experience so far.”

Helpful Report

Posted 4 years ago

We pride ourselves on the service we provide, and I'm so pleased the team members you spoke with lived up to this for you. Zoe from the HomeProtect Team

Posted 4 years ago

“Easy to use online application and easy to understand. Great price too. Excellent all round😁”

Helpful Report

Posted 4 years ago

Nice and easy - just as it should be in our eyes and we're pleased you agree John. Thank you for the five star review. Zoe from the HomeProtect Team

Posted 4 years ago

“Just perfect to navigate around this site and purchase home insurance.”

Helpful Report

Posted 4 years ago

We like to make things as straightforward as possible for our customers, so I'm glad you had that experience on our website. Zoe from the HomeProtect Team

Posted 4 years ago

“Easy to use, good customer service, would recommend.”

Helpful Report

Posted 4 years ago

Thank you for choosing HomeProtect Sean, I'm pleased we could keep everything nice and simple for you. Zoe from the HomeProtect Team

Posted 4 years ago

“The renewal process was seamless. When comparing price with rivals Home Protect still stood ahead of the crowd.”

Helpful Report

Posted 4 years ago

We like to make things as seamless as possible for our customers, so glad you had that experience. Zoe from the HomeProtect Team

Posted 4 years ago

Homeprotect is rated 4.4 based on 2,695 reviews