Homeprotect Reviews

Name: Homeprotect
Address: CI Tower, St George’s Square, New Malden
Rating: 4.40

4.4 Rating 2,822 Reviews

88 %

of reviewers recommend Homeprotect

Company Reviews

Metrics

Info

4.4

Based on 2,822 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

About Homeprotect:

We specialise in non-standard insurance
We cover unoccupied homes, listed properties, properties with a history of flood or subsidence, holiday homes, second homes, landlords, people who have had past financial difficulties or convictions, larger homes with more than 6 bedrooms, homes which have lodgers or are on AirBnB and many more!

We’ll protect your property, inside and out… in minutes
Our customers have saved money and set up their home insurance online, even if they've had insurance problems in the past.

Immediate online quote in most cases, even for very complex circumstances
We quote for a wider set of circumstances online than any other insurance provider in the UK.

5 Star rated buildings policies
Homeprotect buildings insurance policies are rated 5 Star by Defaqto, indicating that the policy is one of the most comprehensive home insurance buildings products available.

Useful extra cover included
Benefit from Basic Legal Expenses and Home Emergency cover included in your policy, as standard.

24hr Home Emergency line
If the worst should happen, call our dedicated team anytime. We’ll explain what information we need from you and we'll explain what happens next.

What we don’t cover
We also think it’s important to be clear on what we don’t cover. Please note that we don't cover homes outside of the UK, damage caused gradually, or by wear and tear, or by failure to fix a known issue, faulty design or poor workmanship or theft, vandalism or accidental damage caused by a paying guest. Find out more details of what is and isn’t covered in our policy booklet https://www.homeprotect.co.uk/policy-booklet

Visit Website

Phone:

0330 660 1000

Email:

marketing@homeprotect.co.uk

Location:

CI Tower, St George’s Square
New Malden
KT3 4HG

Write Your review

Tell us how Homeprotect made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Homeprotect 5 star review on 21st December 2021

Karen P

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to buy home insurance that ticked a lot of boxes under one policy. Great inclusions at a very competitive price. It was an easy decision to take out the policy and cancel the renewal with a different company.”

Helpful Report

Posted 4 years ago

Thanks for choosing HomeProtect! We're glad we made it easy for you! The HomeProtect Team

Posted 4 years ago

“Just a simple click after adding minimum security details and my home is secure for another 12 months, completely hassle free!”

Helpful Report

Posted 4 years ago

Hassle free and simple - that's us! Thanks for choosing us again! The HomeProtect Team

Posted 4 years ago

“Totally useless avoid at all costs. Don’t pay claims even though policy isn’t clear. NOTE Policy does cover loss of specified items”

Helpful Report

Posted 4 years ago

Sorry we've upset you Jon. We're already looking into what went wrong. Our Operations Assurance Manager has been in touch with you to discuss your concerns. Rest assured, he'll provide you with a response very shortly. The HomeProtect Team

Posted 4 years ago

“Excellent price.👍”

Helpful Report

Posted 4 years ago

Glad we could provide an excellent price! Thanks for the 5 star review! The HomeProtect Team

Posted 4 years ago

“The best quote I could find. No quibble when I needed to make a claim. Helpful throughout the whole process and quick to make repairs.”

Helpful Report

Posted 4 years ago

We pride ourselves on a great claims experience. We're glad you found our people helpful throughout the process and that you got yourself a great deal! Thanks for the 5 stars! The HomeProtect Team

Posted 4 years ago

“Excellent customer service and very competitive on price. My insurance was set up quickly and was very easy to do and all queries sorted professionally with a lovely lady on the telephone.”

Helpful Report

Posted 4 years ago

We like to keep things simple and easy for our customers! Thanks for wonderful review. Please let us know who you spoke to, so we can recognise our staff for doing such a great job! The HomeProtect Team

Posted 4 years ago

“No problems very easy to take out insurance and renew..great service”

Helpful Report

Posted 4 years ago

We like to make life easy, along with great service! Thanks for the 5 star review! The HomeProtect Team

Posted 4 years ago

Great to know you found us easy to deal with. Thanks for renewing with us! The HomeProtect Team

Posted 4 years ago

“It’s price is affordable and quick service.”

Helpful Report

Posted 4 years ago

Thanks for the great review! We're glad we were able to provide you an efficient service and an affordable price! The HomeProtect Team

Posted 4 years ago

An efficient service at an affordable price! That's great feedback! The HomeProtect Team

Posted 4 years ago

“I’m in a Nursing home and have let my property out,Homeproject provided the Policy I need.”

Helpful Report

Posted 4 years ago

Thanks for choosing us for your policy! We're glad we've been able to offer the cover you were looking for! The HomeProtect Team

Posted 4 years ago

“The price was the best for what I wanted, I was able to setup direct debit easily, I received confirmation promptly to my email. Excellent service online.”

Helpful Report

Posted 4 years ago

Excellent service and the best price- yes that's us! Thanks for the great feedback! The HomeProtect Team

Posted 4 years ago

“Easy to arrange and very cost effective”

Helpful Report

Posted 4 years ago

Fab feedback! We're really happy you found it easy to arrange cover! Clearly an added bonus when there's value for money! Many thanks from the HomeProtect Team

Posted 4 years ago

“Excellent Company to deal with. Quick and fuss-free .”

Helpful Report

Posted 4 years ago

Thanks for the 5 star review. We're glad you feel this way and pleased you found the process quick and easy. The HomeProtect Team

Posted 4 years ago

“Excellent service with no issues”

Helpful Report

Posted 4 years ago

This is great to hear! We pride ourselves on the service we give to our customers, and I'm so pleased that you've found us to be excellent. Zoe from the HomeProtect Team

Posted 4 years ago

“The application process was very straight forward and the premium quoted/paid is competative - across the board, they offer the best option for me”

Helpful Report

Posted 4 years ago

A no hassle, simple service is what we aim to provide and I'm glad you've had that experience with us Mark. Zoe from the HomeProtect Team

Posted 4 years ago

“First time with HomeProtect ... obtaining a quote and subsequent insurance was smooth and effortless. The compulsory excesses are high, which I understand, but that took one star off for me!”

Helpful Report

Posted 4 years ago

It's a shame that we couldn't get the full five stars, but it's great to hear that we could provide you with a smooth and effortless experience. Zoe from the HomeProtect Team

Posted 4 years ago

“Have not yet had reason to contact Home Protect. I feel confident that when I need help I will not encounter any difficulties and long delays. Home Protect I have put my trust in you!”

Helpful Report

Posted 4 years ago

Fingers crossed you never need to make a claim but thank you for putting your trust in us to be there should we ever be needed. Zoe from the HomeProtect Team

Posted 4 years ago

“Have had no reason to contact Home Protect up to now. I feel confident that when I need help I will not encounter any difficulties and long delays. Home Protect I have put my trust in you!”

Helpful Report

Posted 4 years ago

Thank you for picking HomeProtect and putting your trust in us - it's great to have you as a customer. Zoe from the HomeProtect Team

Posted 4 years ago

“Easy to understand the policy cover Very competitive price Simple payment process Hope I don't have to claim!”

Helpful Report

Posted 4 years ago

Fingers crossed you never need to make a claim but thank you for picking us to be there should we ever be needed. Zoe from the HomeProtect Team

Posted 4 years ago

“Explaining about my late mother’s home insurance was due and the house is going through probate , customer service we’re very helpful with my situation and the price was reasonable as well. Thank you Hone protect for making a stressful situation easier to sort out”

Helpful Report

Posted 4 years ago

I'm so sorry to hear about your mother's passing, my deepest condolences to you and your family. Thank you for taking the time to share a good review and I’m glad we were able to help make tough situation a little bit easier. Take care. Zoe from the HomeProtect Team

Posted 4 years ago

“Straight forward application process. Sorted same day”

Helpful Report

Posted 4 years ago

A no hassle, straightforward service is what we aim to provide, and it's great to hear you've had that experience. Zoe from the HomeProtect Team

Posted 4 years ago

Homeprotect is rated 4.4 based on 2,822 reviews