Homeprotect Reviews

Name: Homeprotect
Address: CI Tower, St George’s Square, New Malden
Rating: 4.39

4.4 Rating 2,695 Reviews

88 %

of reviewers recommend Homeprotect

Company Reviews

Metrics

Info

4.4

Based on 2,695 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

About Homeprotect:

We specialise in non-standard insurance
We cover unoccupied homes, listed properties, properties with a history of flood or subsidence, holiday homes, second homes, landlords, people who have had past financial difficulties or convictions, larger homes with more than 6 bedrooms, homes which have lodgers or are on AirBnB and many more!

We’ll protect your property, inside and out… in minutes
Our customers have saved money and set up their home insurance online, even if they've had insurance problems in the past.

Immediate online quote in most cases, even for very complex circumstances
We quote for a wider set of circumstances online than any other insurance provider in the UK.

5 Star rated buildings policies
Homeprotect buildings insurance policies are rated 5 Star by Defaqto, indicating that the policy is one of the most comprehensive home insurance buildings products available.

Useful extra cover included
Benefit from Basic Legal Expenses and Home Emergency cover included in your policy, as standard.

24hr Home Emergency line
If the worst should happen, call our dedicated team anytime. We’ll explain what information we need from you and we'll explain what happens next.

What we don’t cover
We also think it’s important to be clear on what we don’t cover. Please note that we don't cover homes outside of the UK, damage caused gradually, or by wear and tear, or by failure to fix a known issue, faulty design or poor workmanship or theft, vandalism or accidental damage caused by a paying guest. Find out more details of what is and isn’t covered in our policy booklet https://www.homeprotect.co.uk/policy-booklet

Visit Website

Phone:

0330 660 1000

Email:

marketing@homeprotect.co.uk

Location:

CI Tower, St George’s Square
New Malden
KT3 4HG

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Homeprotect 5 star review on 21st December 2021

Karen P

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good price for home insurance”

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Posted 3 years ago

We always aim to be the most competitive in the market! Thank you for your 5 star review! Angela at The HomeProtect Team

Posted 3 years ago

“Home protect has been an excellent provider of both contents and building insurance. Our building has a history of subsidence and a recently built basement, which has made getting insurance from other providers difficult and expensive. Hope protect has been very flexible and offered very good rates. Customer service is spot on and friendly as well. I will continue to insure my property with them.”

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Posted 3 years ago

That's why were the best around John! It was our pleasure speaking to you! Thank you for your 5 star review. We look forward to making you happy next year! Have a great day! Angela at The HomeProtect Team.

Posted 3 years ago

“Quick, fast, efficient service, great product and customer service.”

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Posted 3 years ago

We aim to please! Thank you for your kind review! Angela at The HomeProtect Team

Posted 3 years ago

“I shop around every year on all my policies, so it was a nice surprise when my 2nd year policy barely increased on the original new customer price. Therefore I was happy to auto - renew.”

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Posted 3 years ago

Stunning! We like to be as competitive as we can and we're delighted this has been your experience Neil! Thank you for choosing HomeProtect again! Angela at The HomeProtect team

Posted 3 years ago

“Brilliant as usual.. the renewals came through a bit more than last year. Which was to be expected. I did nothing and it was renewed automatically on the same card used as last year . I would recommend !”

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Posted 3 years ago

This is what we like to hear. We like to keep things nice and easy. Thank you choosing HomeProtect again! Have a great day! Angela at The HomeProtect team

Posted 3 years ago

“Excellent telephone service”

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Posted 3 years ago

So pleased you were happy with our service! Thank you for your 5 star review. Angela at The HomeProtect Team

Posted 3 years ago

“It was a seamless process. The renewal notice & new price ( about £25 more than previous year) came through & I just let the new policy start. When I contacted them in 2020 to start cover the staff were very helpful & knowledgeable.”

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Posted 3 years ago

That's what we like to hear! We aim to please here at HomeProtect! Thank you for your 5 star review! Angela at The HomeProtect Team.

Posted 3 years ago

“The time staff spent explaining the product i was buying and of course the price.”

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Posted 3 years ago

Hi Kaz, Thank you for your 5 star review! Our team here at HomeProtect are highly knowledgeable on our products and we always aim to please! Angela at The HomeProtect Team

Posted 3 years ago

“Great service by Nigel in your Shrewsbury outlet.Great value and reasonable insurance. Will return.”

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Posted 3 years ago

“Value for money”

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Posted 3 years ago

At HomeProtect we pride ourselves on great value for money! Were happy you're pleased with your policy Helen! Thanks Angela at The HomeProtect Team

Posted 3 years ago

“Really helpful on the phone when I wanted to upgrade my policy.”

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Posted 3 years ago

Thank you for your 5 star review! Were really pleased you're happy with the service you received. Have a nice day! Angela at The HomeProtect Team

Posted 3 years ago

“Great service, love the fact that everything can be done online”

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Posted 3 years ago

“Really efficient and a competitive price.!”

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Posted 3 years ago

Great to hear! Thank you for 5 stars PaulC. Regards, The HomeProtect Team

Posted 3 years ago

“accessed my insurance for my home on line, so not much else to say really”

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Posted 3 years ago

“Although never I have never claimed I am confident that the insurance in place provides adequate cover for me.”

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Posted 3 years ago

Hi Edward, Good to hear. Fingers crossed you never have to make a claim. Regards, The HomeProtect Team.

Posted 3 years ago

“Done a video call claim on ceiling damage after water tank overflowed and left a meter square hole in it assessor done a video call and assessed the damage at £620 to repair less access of £500 for water damage leaving a grand sum of £120 no trades man would cross the doorstep for that amount needless to say I am not claiming I have been with Home Protect for a good few years but no more.”

Helpful Report

Posted 3 years ago

Sorry to hear we've disappointed you. Please can you email your policy details to us at: resolve@homeprotect.co.uk so we can look into this further. Kind regards, The HomeProtect team.

Posted 3 years ago

“The service is alright, but they are a bit slow.”

Helpful Report

Posted 3 years ago

Hi Rafeeq, Sorry to hear we've disappointed you. Please can you email your policy details to us at: resolve@homeprotect.co.uk and perhaps a little more detail so we can look into this further. Kind regards, The HomeProtect team.

Posted 3 years ago

“Comprehensive policy at very good price, halved my home insurance costs.”

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Posted 3 years ago

“Easy to set up complex buildings insurance.”

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Posted 3 years ago

“Easy to deal with. Good service when I needed to make a claim.”

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Posted 3 years ago

Homeprotect is rated 4.4 based on 2,695 reviews