Homeprotect Reviews

Name: Homeprotect
Address: CI Tower, St George’s Square, New Malden
Rating: 4.40

4.4 Rating 2,822 Reviews

88 %

of reviewers recommend Homeprotect

Company Reviews

Metrics

Info

4.4

Based on 2,822 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

About Homeprotect:

We specialise in non-standard insurance
We cover unoccupied homes, listed properties, properties with a history of flood or subsidence, holiday homes, second homes, landlords, people who have had past financial difficulties or convictions, larger homes with more than 6 bedrooms, homes which have lodgers or are on AirBnB and many more!

We’ll protect your property, inside and out… in minutes
Our customers have saved money and set up their home insurance online, even if they've had insurance problems in the past.

Immediate online quote in most cases, even for very complex circumstances
We quote for a wider set of circumstances online than any other insurance provider in the UK.

5 Star rated buildings policies
Homeprotect buildings insurance policies are rated 5 Star by Defaqto, indicating that the policy is one of the most comprehensive home insurance buildings products available.

Useful extra cover included
Benefit from Basic Legal Expenses and Home Emergency cover included in your policy, as standard.

24hr Home Emergency line
If the worst should happen, call our dedicated team anytime. We’ll explain what information we need from you and we'll explain what happens next.

What we don’t cover
We also think it’s important to be clear on what we don’t cover. Please note that we don't cover homes outside of the UK, damage caused gradually, or by wear and tear, or by failure to fix a known issue, faulty design or poor workmanship or theft, vandalism or accidental damage caused by a paying guest. Find out more details of what is and isn’t covered in our policy booklet https://www.homeprotect.co.uk/policy-booklet

Visit Website

Phone:

0330 660 1000

Email:

marketing@homeprotect.co.uk

Location:

CI Tower, St George’s Square
New Malden
KT3 4HG

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Homeprotect 5 star review on 21st December 2021

Karen P

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very very bad service , difficult to get someone on the phone when you really need insurance . They always tell you is not covered because bla, bla , bla ........... I think one of the worse insurance in UK . Please don't do the same mistake as I did .”

Helpful Report

Posted 4 years ago

I'm concerned to hear you've had a bad experience with us Achraf. This isn't the impression we'd like to leave you with, so I would like to look into the service you received. If you could please email me your policy number I will take a further look. Email address: email.service@homeprotect.co.uk Zoe from the HomeProtect Team

Posted 4 years ago

“Excellent coverage for a great price, and easily the best renewal quote. Smooth transition process, no fuss, no worries!”

Helpful Report

Posted 4 years ago

Thanks for leaving us such a nice review. I'm glad we were able to take the hassle out of insurance for you. Zoe from the HomeProtect Team

Posted 4 years ago

“Good price, though we were given incorrect info on the set up of our policy. Granted, the circumstances were a little unusual, but I made 8 calls before it was all set up properly - I even had an email telling me to call them urgently, and this was sent in error. Another half hour wasted, listening to their awful phone line jingle!”

Helpful Report

Posted 4 years ago

I'm sorry if we've caused you any frustration Phil. Hopefully everything has been resolved for you, but if there's anything else you need me to look into please send your policy number, along with any other details and I will investigate this further for you. Email address: email.service@homeprotect.co.uk Zoe from the HomeProtect Team

Posted 4 years ago

“Very user-friendly process, great policy cover and excellent value for money. Strongly recommend!”

Helpful Report

Posted 4 years ago

Wonderful to hear everything has been straightforward for you Andy, that's just how it should be in our eyes. Thank you for the recommendation. Zoe from the HomeProtect Team

Posted 4 years ago

“Good policy for the price similar to other insurers on the market”

Helpful Report

Posted 4 years ago

That's what we like to hear Pawel! Thanks for the great review. Zoe from the HomeProtect Team

Posted 4 years ago

“Very easy and straightforward, with a good policy at a reasonable price”

Helpful Report

Posted 4 years ago

It's fantastic news that we were able to give you good cover and for a reasonable price Jane. Thanks for the great feedback. Zoe from the HomeProtect Team

Posted 4 years ago

“Responded quickly to my request”

Helpful Report

Posted 4 years ago

Lovely to hear that we were so prompt for you Victoria. Thanks for the five star review. Zoe from the HomeProtect Team

Posted 4 years ago

“Unclear information provide when called to discuss moving home during the cooling period of the renewal,im now stung with cancellation charges up to £50 and transfer charges of £25. Avoid.”

Helpful Report

Posted 4 years ago

I'm sorry to see this, it's certainly never our intention to leave our customers feeling this way. Please send your policy number and I will investigate this further for you. Email address: email.service@homeprotect.co.uk Zoe from the HomeProtect Team

Posted 4 years ago

“New to this company. So far so good!! Easy to start up, very helpful and great price.”

Helpful Report

Posted 4 years ago

Delighted to have you as a customer, and glad our level of service was five star for you. Zoe from the HomeProtect Team

Posted 4 years ago

“Very straightforward to arrange cover online. Reasonable price that compared well with others. Coverage seems good. Fortunately not had to make a claim yet.”

Helpful Report

Posted 4 years ago

Fingers crossed you'll never have to make a claim Steven, but thank you for choosing us to be there in case we're ever needed. Zoe from the HomeProtect Team

Posted 4 years ago

“I didn’t get an email to tell me my policy was up for renew, first I knew about it was when the money came out my account.”

Helpful Report

Posted 4 years ago

I'm sorry to learn about your renewal experience, we typically send communication regarding renewals in the post to customers. I'd like to understand why this has happened and see if there's anything we can do. Please email me with your policy number and any other information about this issue and I will delve into this further. Email address: email.service@homeprotect.co.uk Zoe from the HomeProtect Team

Posted 4 years ago

“It’s very good”

Helpful Report

Posted 4 years ago

That's what we like to hear! Thanks for the five star review. Zoe from the HomeProtect Team

Posted 4 years ago

“Good price, good experience thus far. I've never had to make a claim so cannot comment on that process”

Helpful Report

Posted 4 years ago

Great to hear that you've had a good experience with us so far Jen. Thank you for the top mark review. Zoe from the HomeProtect Team

Posted 4 years ago

“Very easy to do over the phone, very helpful service and a very competitive quote, which we ended up going with after checking out others.”

Helpful Report

Posted 4 years ago

Brilliant to hear we could tick all the boxes for you. Thank you for choosing HomeProtect. Zoe from the HomeProtect Team

Posted 4 years ago

“Very clear cover details and very competitive with the market.”

Helpful Report

Posted 4 years ago

It's fantastic news that we were able to give you the right cover and for a good price. Thanks for the five star review. Zoe from the HomeProtect Team

Posted 4 years ago

“The process was very quick and easy”

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Posted 4 years ago

Wonderful to hear everything has been straightforward for you Robert, that's just how it should be in our eyes. Zoe from the HomeProtect Team

Posted 4 years ago

“Like how Home Protect displays their paperwork in such a visual, clear and simplistic way.”

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Posted 4 years ago

We like to keep things as clear and simple as possible and I'm really pleased you agree. Thanks for taking the time to leave us such a brilliant review. Zoe from the HomeProtect Team

Posted 4 years ago

“Your Agent was patient and kind and went through everything with me Thoroughly. I would 100% recommend you on. Thank you.”

Helpful Report

Posted 4 years ago

That's what we like to hear Stephen! Really pleased our team were able to help you. Thank you for your recommendation it means the world to us. Zoe from the HomeProtect Team

Posted 4 years ago

“helpful and friendly staff. easy to do over the phone. all questions answered. pricing good.”

Helpful Report

Posted 4 years ago

Delighted to have you as a customer, and glad our level of service was five star for you. Zoe from the HomeProtect Team

Posted 4 years ago

“very straight forward and the policy very easy to understand”

Helpful Report

Posted 4 years ago

Thank you for your review, I'm glad it was a straightforward process for you. Zoe from the HomeProtect Team

Posted 4 years ago

Homeprotect is rated 4.4 based on 2,822 reviews