Homeprotect Reviews

Name: Homeprotect
Address: CI Tower, St George’s Square, New Malden
Rating: 4.39

4.4 Rating 2,695 Reviews

88 %

of reviewers recommend Homeprotect

Company Reviews

Metrics

Info

4.4

Based on 2,695 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

About Homeprotect:

We specialise in non-standard insurance
We cover unoccupied homes, listed properties, properties with a history of flood or subsidence, holiday homes, second homes, landlords, people who have had past financial difficulties or convictions, larger homes with more than 6 bedrooms, homes which have lodgers or are on AirBnB and many more!

We’ll protect your property, inside and out… in minutes
Our customers have saved money and set up their home insurance online, even if they've had insurance problems in the past.

Immediate online quote in most cases, even for very complex circumstances
We quote for a wider set of circumstances online than any other insurance provider in the UK.

5 Star rated buildings policies
Homeprotect buildings insurance policies are rated 5 Star by Defaqto, indicating that the policy is one of the most comprehensive home insurance buildings products available.

Useful extra cover included
Benefit from Basic Legal Expenses and Home Emergency cover included in your policy, as standard.

24hr Home Emergency line
If the worst should happen, call our dedicated team anytime. We’ll explain what information we need from you and we'll explain what happens next.

What we don’t cover
We also think it’s important to be clear on what we don’t cover. Please note that we don't cover homes outside of the UK, damage caused gradually, or by wear and tear, or by failure to fix a known issue, faulty design or poor workmanship or theft, vandalism or accidental damage caused by a paying guest. Find out more details of what is and isn’t covered in our policy booklet https://www.homeprotect.co.uk/policy-booklet

Visit Website

Phone:

0330 660 1000

Email:

marketing@homeprotect.co.uk

Location:

CI Tower, St George’s Square
New Malden
KT3 4HG

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Homeprotect 5 star review on 21st December 2021

Karen P

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Looked at the comparison websites and HomeProtect seemed to be the best option for me.”

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Posted 4 years ago

“Helpful staff. Renewal documents sent nice and early, competitive quote. No complaints. Would recommend.”

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Posted 4 years ago

“Helpful and professional staff”

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Posted 4 years ago

“Really happy with what was offered and for the price it was offered at, easy to deal with and the customer service team members I spoke to were very friendly and helpful. The lady I spoke to was working from home due to covid-19 so had a slight delay with her system which is understandable given the circumstances and she was very professional and courteous”

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Posted 4 years ago

“I had a few changes to make on my policy before renewal it was dealt with very efficiently and quickly when i was expecting ot to be hard work with all this corvid 19 chaos. Thank you”

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Posted 4 years ago

“Home Protect was a really easy service to use. I found the questions straight forward and received my insurance in no time at all. Quite the quickest company I've used yet.”

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Posted 4 years ago

“Competitive price and easy to take out. Good service”

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Posted 4 years ago

“Reasonably priced, quick and efficient with paperwork/emails, helpful over the phone also.”

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Posted 4 years ago

“Unprofessional and insolent customer service! advise agains!”

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Posted 4 years ago

“No telephone queue. Discussed minor amendments, received an immediate revision to the premium and renewed without being transferred or placed hold. First class.”

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Posted 4 years ago

“Simple process, very clearly set out and very easy to see what I needed to see.”

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Posted 4 years ago

“I recently needed to renew my Home Insurance policy with HomeProtect but had the need to call them during this C-19 crisis. I expected to be on hold for a while but the call was answered immediately. The operator I spoke to was so friendly, helpful and able to answer my queries easily. All was resolved quickly and insurance renewed smoothly! Communication through this difficult time has also been incredibly helpful.”

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Posted 4 years ago

“I have found Homeprotect really easy to deal with, easy to contact and very helpful. When I renewed their customer service was excellent and the quote remained very competitive.”

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Posted 4 years ago

“I particularly liked the clarity on the cover for periods of non-occupancy, and the fact there are less exclusions than other insurers. The price was competitive, and the policy is easier to understand than many others.”

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Posted 4 years ago

“When I explained that I couldn't use the property due to Covid-19, they extended the vacant property cover to 3 months at no extra charge, which I really appreciated.”

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Posted 4 years ago

“So easy and really competitive pricing saved over £200 with same level of cover. Excellent.”

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Posted 4 years ago

“Easy to set up the policy ... not the cheapest but the cover was what I wanted and I’m a returning customer ...”

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Posted 4 years ago

“very good service help full staff”

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Posted 4 years ago

“There is one marked difference between this firm and the others in the same business. I suppose it is common game all firms in business play but for a customer it is irritating and a rip off if you finally give in to their demands. After a year cover for whatever a customer has agreed to pay for a cover, when a renewal comes, most if not all firms put up the sum a customer has to pay to insure cover. Then they get away with it, either the cover is automatically renewed , or some customers could not bother looking for another cheap firm for a cover - they are too busy and pressed. This firm also demand for more but it is reasonable and I felt I would pay, I would rather not, the fair amount rather than looking and going through the whole process.”

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Posted 4 years ago

“Competitively priced, short wait to speak with staff and great customer service. Thank you.”

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Posted 4 years ago

Homeprotect is rated 4.4 based on 2,695 reviews