Homeprotect Reviews

Name: Homeprotect
Address: CI Tower, St George’s Square, New Malden
Rating: 4.39

4.4 Rating 2,695 Reviews

88 %

of reviewers recommend Homeprotect

Company Reviews

Metrics

Info

4.4

Based on 2,695 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

About Homeprotect:

We specialise in non-standard insurance
We cover unoccupied homes, listed properties, properties with a history of flood or subsidence, holiday homes, second homes, landlords, people who have had past financial difficulties or convictions, larger homes with more than 6 bedrooms, homes which have lodgers or are on AirBnB and many more!

We’ll protect your property, inside and out… in minutes
Our customers have saved money and set up their home insurance online, even if they've had insurance problems in the past.

Immediate online quote in most cases, even for very complex circumstances
We quote for a wider set of circumstances online than any other insurance provider in the UK.

5 Star rated buildings policies
Homeprotect buildings insurance policies are rated 5 Star by Defaqto, indicating that the policy is one of the most comprehensive home insurance buildings products available.

Useful extra cover included
Benefit from Basic Legal Expenses and Home Emergency cover included in your policy, as standard.

24hr Home Emergency line
If the worst should happen, call our dedicated team anytime. We’ll explain what information we need from you and we'll explain what happens next.

What we don’t cover
We also think it’s important to be clear on what we don’t cover. Please note that we don't cover homes outside of the UK, damage caused gradually, or by wear and tear, or by failure to fix a known issue, faulty design or poor workmanship or theft, vandalism or accidental damage caused by a paying guest. Find out more details of what is and isn’t covered in our policy booklet https://www.homeprotect.co.uk/policy-booklet

Visit Website

Phone:

0330 660 1000

Email:

marketing@homeprotect.co.uk

Location:

CI Tower, St George’s Square
New Malden
KT3 4HG

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Homeprotect 5 star review on 21st December 2021

Karen P

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“great quote, cut my costs in half for more cover easy to sign up, and clear communication. This is my first experience of Home Protect so far I am very satisfied with my purchase.”

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Posted 4 years ago

Welcome to HomeProtect - it's wonderful to hear we could tick all the boxes for you. Zoe from the HomeProtect

Posted 4 years ago

“great company very easy to deal with and competitive price”

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Posted 4 years ago

Great cover, at a competitive price, is what we aim to provide our customers, so this review is brilliant to read. Zoe from the HomeProtect Team

Posted 4 years ago

“Easy to renew insurance, but would have liked an up to date policy document”

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Posted 4 years ago

Glad we could keep your renewal easy Gavin. You should be able to access your new policy documents on our website https://customer.homeprotect.co.uk/documents/brochuredocs-btn/?bid=undefined. If this isn't possible we can email them over to you simply email us your request to service@homeprotect.co.uk Zoe from the HomeProtect Team

Posted 4 years ago

“Easy as it always is every year.”

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Posted 4 years ago

We aim to please! Thank you for your five star review. Zoe from the HomeProtect Team

Posted 4 years ago

“Easy online and very helpful when phoned to confirm the brilliant quote I Got!”

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Posted 4 years ago

We're happy to hear you've had a seamless experience joining us. Zoe from the HomeProtect Team

Posted 4 years ago

“All done online which was easy to use, questions were clear which helped as I am a first time buyer so process of searching for adequate building insurance was a little daunting”

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Posted 4 years ago

A no hassle, simple service is what we aim to give our customers, so it's great to hear you've had that experience on our website. Zoe from the HomeProtect Team

Posted 4 years ago

“Speedy and clear tel’ chat.”

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Posted 4 years ago

We aim to please Roy! Thank you for your five star review. Zoe from the HomeProtect Team

Posted 4 years ago

“Great service Very good to deal with last year when I had to claim”

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Posted 4 years ago

Sorry that you had to make a claim Angus, but it's wonderful to hear that you had a great service from us when dealing with it. Zoe from the HomeProtect Team

Posted 4 years ago

“Good experience so far. Cheapest quote available for my holiday home and it was easy to set up.”

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Posted 4 years ago

Wonderful to hear everything has been straightforward for you Michael, that's just how it should be in our eyes. Zoe from the HomeProtect Team

Posted 4 years ago

“Very helpful staff and informative”

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Posted 4 years ago

We pride ourselves on the service we provide, so it's wonderful to read your review. Zoe from the HomeProtect Team

Posted 4 years ago

“Upgraded existing policy. Documents emailed contain old policy without incorporating amendments or additional cost paid. Two emails sent by me to try to rectify but no response to date.”

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Posted 4 years ago

Sorry to hear you've had issues with your upgraded policy. If you could please email me your policy number and details you need updating I will make sure this is resolved for you. Email: resolve@homeprotect.co.uk Zoe from the HomeProtect Team

Posted 4 years ago

“Easy to renew via Email reminders. Clear and consise documents.”

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Posted 4 years ago

Clear and concise - just as it should be in our eyes! And I'm glad you agree. Zoe from the HomeProtect Team

Posted 4 years ago

“The renewal process was simple. With easy too understand wording explaining any changes to my policy.”

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Posted 4 years ago

Delighted to have you as a customer Jason, and glad our level of service on your renewal was five star for you. Zoe from the HomeProtect Team

Posted 4 years ago

“Easy to use service”

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Posted 4 years ago

Nice to hear we could keep things easy for you. Thank you for the five star review. Zoe from the HomeProtect Team

Posted 4 years ago

“Hassle free renewal and hopefully hassle free negotiations if ever needed.”

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Posted 4 years ago

Glad that we could take the hassle out of insurance for you. Zoe from the HomeProtect Team

Posted 4 years ago

“Used for a number of years and always been competitive on price , easy to deal with and no dramas”

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Posted 4 years ago

We like to keep things as easy as possible for our customers, so this review is music to our ears. Zoe from the HomeProtect Team

Posted 4 years ago

“Excellent service thank you all the team.”

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Posted 4 years ago

Thank you for your five star review - it's great to hear you've had an excellent service from us. Zoe from the HomeProtect Team

Posted 4 years ago

“I have been with Home Protect for a number of years. They offer good service and are willing to negotiate on premiums taking loyalty into account.”

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Posted 4 years ago

Thank you for picking us year, after year, we really do value the loyalty of our customers. Zoe from the HomeProtect Team

Posted 4 years ago

“Very competitive price and excellent customer service”

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Posted 4 years ago

We aim to please! Thank you for the five star review. Zoe from the HomeProtect Team

Posted 4 years ago

“Very helpful and friendly. Happy to continue to be a customer.”

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Posted 4 years ago

A helpful and friendly service is what aim to provide, so I'm pleased you've had that experience with us. Happy to have you as a customer. Zoe from the HomeProtect Team

Posted 4 years ago

Homeprotect is rated 4.4 based on 2,695 reviews