Homeprotect Reviews

Name: Homeprotect
Address: CI Tower, St George’s Square, New Malden
Rating: 4.40

4.4 Rating 2,768 Reviews

88 %

of reviewers recommend Homeprotect

Company Reviews

Metrics

Info

4.4

Based on 2,768 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

About Homeprotect:

We specialise in non-standard insurance
We cover unoccupied homes, listed properties, properties with a history of flood or subsidence, holiday homes, second homes, landlords, people who have had past financial difficulties or convictions, larger homes with more than 6 bedrooms, homes which have lodgers or are on AirBnB and many more!

We’ll protect your property, inside and out… in minutes
Our customers have saved money and set up their home insurance online, even if they've had insurance problems in the past.

Immediate online quote in most cases, even for very complex circumstances
We quote for a wider set of circumstances online than any other insurance provider in the UK.

5 Star rated buildings policies
Homeprotect buildings insurance policies are rated 5 Star by Defaqto, indicating that the policy is one of the most comprehensive home insurance buildings products available.

Useful extra cover included
Benefit from Basic Legal Expenses and Home Emergency cover included in your policy, as standard.

24hr Home Emergency line
If the worst should happen, call our dedicated team anytime. We’ll explain what information we need from you and we'll explain what happens next.

What we don’t cover
We also think it’s important to be clear on what we don’t cover. Please note that we don't cover homes outside of the UK, damage caused gradually, or by wear and tear, or by failure to fix a known issue, faulty design or poor workmanship or theft, vandalism or accidental damage caused by a paying guest. Find out more details of what is and isn’t covered in our policy booklet https://www.homeprotect.co.uk/policy-booklet

Visit Website

Phone:

0330 660 1000

Email:

marketing@homeprotect.co.uk

Location:

CI Tower, St George’s Square
New Malden
KT3 4HG

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Homeprotect 5 star review on 21st December 2021

Karen P

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good service”

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Posted 4 years ago

Thank you for your five star review. Zoe from the HomeProtect Team

Posted 4 years ago

“Great service and price. Bought like for like policy when major company became too expensive and could not get near to matching price.”

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Posted 4 years ago

Wonderful to read that we could be so competitive for you Steve. Zoe from the HomeProtect Team

Posted 4 years ago

“Really good service. Very easy to set up. Xx”

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Posted 4 years ago

We aim to please! Great to read that we've given you a service worthy of five stars. Zoe from the HomeProtect Team

Posted 4 years ago

“After searching around most of the comparison sites and individual insurance companies - we found Home Protect not only gave us a competitive quote - but they were by far the most helpful company - carefully explaining all the options, even those that would reduce the cost. Highly recommended.”

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Posted 4 years ago

Your recommendation means a great deal to us Nigel. Thank you for your five star review. Zoe from the HomeProtect Team

Posted 4 years ago

“Excellent service from start to finish the level of customer service was extremely high. The online solution was very easy to understand and then when a request was made by me to amend the payment date this request was actioned promptly. I would definitely recommend.”

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Posted 4 years ago

We pride ourselves on the service that we provide, so it's great to hear we've given you an experience worthy of five stars Paul. Thank you for your recommendation. Zoe from the HomeProtect Team

Posted 4 years ago

“Extremely straight forward, and good price. Very pleased.”

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Posted 4 years ago

Brilliant to read that we could take the hassle out of insurance for you Paula. Zoe from the HomeProtect Team

Posted 4 years ago

“Timely payment reminder and phone call. Agent thorough and understood listed buildings. Happy with the service.”

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Posted 4 years ago

We aim to please Alex! Thank you for your positive feedback it's wonderful to read. Zoe from the HomeProtect Team

Posted 4 years ago

“Very easy to set up and also the cheapest insurance out there”

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Posted 4 years ago

An easy setup, at a competitive price is just how it should be in our eyes! And we're glad that you agree. Zoe from the HomeProtect Team

Posted 4 years ago

“Quick response”

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Posted 4 years ago

Thank you for your five star review. Zoe from the HomeProtect Team

Posted 4 years ago

“Keep things simple and uprate the annual amounts to reflect for inflation.”

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Posted 4 years ago

Glad that we could take the hassle out of insurance for you Nicholas. Zoe from the HomeProtect Team

Posted 4 years ago

“Simple to obtain a quote, sign up and very transparent”

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Posted 4 years ago

Wonderful to read that we've been able to provide you with a service worthy of five stars. Zoe from the HomeProtect Team

Posted 4 years ago

“No hassle renewing process, competitive price, good service.”

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Posted 4 years ago

Glad that we could take the hassle out of insurance for you Sandra. Zoe from the HomeProtect Team

Posted 4 years ago

“Really great customer service and really easy to get hold of with information being clearly relayed.”

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Posted 4 years ago

We pride ourselves on the service that we provide, so your five star review is music to our ears. Zoe from the HomeProtect Team

Posted 4 years ago

“Pleasure to do business. Staff were very pleasant and helpful. Glad I was able to continue with my policy.”

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Posted 4 years ago

It's a pleasure to have you as a customer Douglas. Thank you for sticking with us, we really do value our customers loyalty. Zoe from the HomeProtect Team

Posted 4 years ago

“All was good. Very friendly. Enquieries and questions dealt with professionally. I trust that it would be the same if, God forbid, I ever had to make a claim. GJG”

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Posted 4 years ago

Fingers crossed you never need to make a claim, but thank you for picking us to be there should we ever be needed. Zoe from the HomeProtect Team

Posted 4 years ago

“Sorted things quickly and efficiently. Good price and cover.”

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Posted 4 years ago

Quick and efficient - just as it should be in our eyes! And we're pleased that you agree. Zoe from the HomeProtect Team

Posted 4 years ago

“We’ve been with HomeProtect for a number of years and, accepting that increases do occur, have always considered them to provide value for money and good service. When arranging renewal this year, I was surprised to find that I was speaking to a lady working from home literally some 5 or so miles from our home in Yorkshire. Guess that’s the new ‘normal’ resulting from this unusual pandemic situation. So, job well done ‘Yorkshire lass’”

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Posted 4 years ago

We pride ourselves on the service that we provide, so it's great to hear our 'Yorkshire lass' lived up to this for you. Zoe from the HomeProtect Team

Posted 4 years ago

“We have a non-standard build property and HomeProtect gave us the lowest premium which we are happy with. However when we signed up they only sent out the policy document (not the wording booklet) so I wasn't aware of all the situations in which things are NOT covered and only found this out when I tried to make a claim. This is probably the same with all insurers but I didn't appreciate the lack of transparency.”

Helpful Report

Posted 4 years ago

Sorry to hear we've disappointed you Katie, that's never our intention. All policy booklets are available on our website here: https://www.homeprotect.co.uk/policy-booklet. But I will make sure your feedback is shared with the relevant team to reconsider how else these might be made available to our customers. Zoe from the HomeProtect Team

Posted 4 years ago

“Great speedy communication. Slight error on the first documents sent, but removed really quickly with no problem at all. No complaints :)”

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Posted 4 years ago

Great to hear you've had a service worthy of five stars Jenna. Thank you for your review. Zoe from the HomeProtect Team

Posted 4 years ago

“Have been with homeprotect for over 3 years and recommend them very highly. Competitive prices for home and contents insurance.”

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Posted 4 years ago

Thank you for sticking with us for over 3 years - we really do value our customers loyalty. Zoe from the HomeProtect Team

Posted 4 years ago

Homeprotect is rated 4.4 based on 2,768 reviews