Homeprotect Reviews

Name: Homeprotect
Address: CI Tower, St George’s Square, New Malden
Rating: 4.40

4.4 Rating 2,769 Reviews

88 %

of reviewers recommend Homeprotect

Company Reviews

Metrics

Info

4.4

Based on 2,769 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

About Homeprotect:

We specialise in non-standard insurance
We cover unoccupied homes, listed properties, properties with a history of flood or subsidence, holiday homes, second homes, landlords, people who have had past financial difficulties or convictions, larger homes with more than 6 bedrooms, homes which have lodgers or are on AirBnB and many more!

We’ll protect your property, inside and out… in minutes
Our customers have saved money and set up their home insurance online, even if they've had insurance problems in the past.

Immediate online quote in most cases, even for very complex circumstances
We quote for a wider set of circumstances online than any other insurance provider in the UK.

5 Star rated buildings policies
Homeprotect buildings insurance policies are rated 5 Star by Defaqto, indicating that the policy is one of the most comprehensive home insurance buildings products available.

Useful extra cover included
Benefit from Basic Legal Expenses and Home Emergency cover included in your policy, as standard.

24hr Home Emergency line
If the worst should happen, call our dedicated team anytime. We’ll explain what information we need from you and we'll explain what happens next.

What we don’t cover
We also think it’s important to be clear on what we don’t cover. Please note that we don't cover homes outside of the UK, damage caused gradually, or by wear and tear, or by failure to fix a known issue, faulty design or poor workmanship or theft, vandalism or accidental damage caused by a paying guest. Find out more details of what is and isn’t covered in our policy booklet https://www.homeprotect.co.uk/policy-booklet

Visit Website

Phone:

0330 660 1000

Email:

marketing@homeprotect.co.uk

Location:

CI Tower, St George’s Square
New Malden
KT3 4HG

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Homeprotect 5 star review on 21st December 2021

Karen P

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Mine is a complicated house to insure as it’s listed and very old, 1410. Upon renewal I had to keep having phone calls with them and in Covid times this was a lengthy process. I missed a few returned calls and they suspended the policy. Meaning I wasn’t covered and had to begin again. The call to re-register was 45 minutes long, repeating what would have been on file for the cancelled policy and then the price was £300 more! I was disappointed about this but needed to press on with getting the insurance back in the house. I think the whole renewal could have been made cheaper and smoother for me, but Covid and staff working at home meant repeated calls to clarify questions and that’s why the policy lapsed. With the result I got penalised financially.”

Helpful Report

Posted 4 years ago

I'm sorry you had issues with your renewal Jill, it's never our intention to leave our customers feeling frustrated. I'm pleased we were able to get everything sorted in the end and please don't hesitate to get in touch if there's anything further that you need. Email: email.service@homeprotect.co.uk Zoe from the HomeProtect Team

Posted 4 years ago

“Had to give 2 stars to point out all wasn’t well. On getting insured with Homeprotect last year the premium was good but it wasn’t pointed out that they would automatically renew without informing me. As a result had to go through the rigmarole of feeling duped and having credit card company check my transactions. Complained to Homeprotect via email, which took a couple of days to answer and was told I had been sent renewal notice in the post. I don’t recall seeing that and the post is pretty good nowadays why wasn’t it an email? Irony was the premium was pretty good, I was just left disappointed that was no prior correspondence.”

Helpful Report

Posted 4 years ago

I'm sorry if there was any confusion surrounding auto renewal, it's certainly never our intention to leave our customers feeling this way. Whether a policy is taken out over the phone or online, it is stated in our terms and conditions that are agreed to, that policies are set to renew automatically. We do this to ensure that you are fully insured without a break. This protects your property and belongings in the event of having to make a claim. Your renewal documents were sent out via post to on 7 August to allow you time to make a decision. If these weren't received please do email us with your contact details and I will investigate this further. Email: email.service@homeprotect.co.uk Zoe from the HomeProtect Team

Posted 4 years ago

“Home protect took my special considerations into place the age of my property and underlining done they were very friendly able to advise patient and underststanding.”

Helpful Report

Posted 4 years ago

I'm thrilled we were able to help get you the right policy that suited your needs. Zoe from the HomeProtect Team

Posted 4 years ago

“Competively priced and gave the cover I wanted but you don't know what a company is like till you have a problem. It's most likely I will never find out as like most people it is very unlikely I will have to make a claim.”

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Posted 4 years ago

Fingers crossed you never have to make a claim, but thank you for picking us to be there should we ever be needed. Zoe from the HomeProtect Team

Posted 4 years ago

“They were very easy to deal with they ticked all the boxes and were competively priced.”

Helpful Report

Posted 4 years ago

It's brilliant to hear we could tick all the boxes for you Paul. Thank you for picking HomeProtect. Zoe from the HomeProtect Team

Posted 4 years ago

“no nonsense, no messing about. Easy.”

Helpful Report

Posted 4 years ago

A no hassle, easy service is what we want all our customers to experience and I'm so pleased you had that service. Zoe from the HomeProtect Team

Posted 4 years ago

“Very happy with the level of customer service over the telephone. Just one criticism, the optional Lost Keys cover is only for one set of keys. I think this should be made clearer as it wasn't immediately obvious. As a couple with children we are a household with multiple sets of keys and I obviously expected all of our keys to be covered.”

Helpful Report

Posted 4 years ago

Brilliant to hear you're happy with our level of service. Thank you for your feedback I will ensure this is shared with the relevant team to help improve our future offerings. Zoe from the HomeProtect Team

Posted 4 years ago

“Fabulous and knowledgeable customer service and smooth transaction”

Helpful Report

Posted 4 years ago

We pride ourselves on the service that we provide, and it's fabulous to hear that we were able to live up to this for you. Zoe from the HomeProtect Team

Posted 4 years ago

“The whole process of obtaining a quote and opening the policy went smoothly and was easy. Any questions I had were answered to my satisfaction in a professional manner”

Helpful Report

Posted 4 years ago

We like to keep things nice and easy for our customers and I'm glad you had that experience. Zoe from the HomeProtect Team

Posted 4 years ago

“Easy process and all points covered quickly”

Helpful Report

Posted 4 years ago

We like to keep things nice and easy for our customers and I'm glad you had that experience. Zoe from the HomeProtect Team

Posted 4 years ago

“Easy to renew. Knowledgeable staff. Good price”

Helpful Report

Posted 4 years ago

Affordable and easy - just as it should be in our eyes! And we're glad you agree. Zoe from the HomeProtect Team

Posted 4 years ago

“Home Protect saved me a lot of money on my home and content insurance. The girl was professional. She spoke clearly and explained everything I wanted to know. She made me feel confidant with my new insurance.”

Helpful Report

Posted 4 years ago

We pride ourselves on the service we provide and I'm so pleased that the girl you spoke to lived up to this. Zoe from the HomeProtect Team

Posted 4 years ago

“I phoned to renew my policy and could not have had a better experience very helpful With great price”

Helpful Report

Posted 4 years ago

Wonderful to hear that we could take the hassle out of your renewal for you Paul. Zoe from the HomeProtect Team

Posted 4 years ago

“Very good customer service .Helpful and pleasant throughout. Very happy to renew our policy with Home Protect”

Helpful Report

Posted 4 years ago

That's what we like to hear! So pleased our service was worthy of five stars for you. Zoe from the HomeProtect Team

Posted 4 years ago

“Excellent value. Very easy to use the website. Many thanks”

Helpful Report

Posted 4 years ago

Nice and easy is just the way it should be for our customers. Fantastic to hear we could provide that for you. Zoe from the HomeProtect Team

Posted 4 years ago

“Excellent Customer Service. The representative I spoke to was both very helpful and courteous and the transaction went very smoothly.”

Helpful Report

Posted 4 years ago

We pride ourselves on the service we provide, so I'm pleased the representative you spoke with was helpful and lived up to this. Zoe from the HomeProtect Team

Posted 4 years ago

“Good customer service and covered all our specific home and business needs. 5 star”

Helpful Report

Posted 4 years ago

Glad we could tick all the boxes for you. Thank you for your five star review. Zoe from the HomeProtect Team

Posted 4 years ago

“Super easy to sort out cover”

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Posted 4 years ago

Wonderful to hear everything has been super easy for you Clare, that's just how it should be in our eyes. Zoe from the HomeProtect Team

Posted 4 years ago

“Competent customer service staff , reasonable price”

Helpful Report

Posted 4 years ago

Thank you for your feedback and five star review. Zoe from the HomeProtect Team

Posted 4 years ago

“I used HomeProtect to get an identical AXA policy to the one I had for a massive saving. Easy to use website, what is there not to like.”

Helpful Report

Posted 4 years ago

That's what we like to hear! I'm glad we could save you money on your insurance and make things as easy as possible. Zoe from the HomeProtect Team

Posted 4 years ago

Homeprotect is rated 4.4 based on 2,769 reviews