Homeprotect Reviews

Name: Homeprotect
Address: CI Tower, St George’s Square, New Malden
Rating: 4.39

4.4 Rating 2,695 Reviews

88 %

of reviewers recommend Homeprotect

Company Reviews

Metrics

Info

4.4

Based on 2,695 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

About Homeprotect:

We specialise in non-standard insurance
We cover unoccupied homes, listed properties, properties with a history of flood or subsidence, holiday homes, second homes, landlords, people who have had past financial difficulties or convictions, larger homes with more than 6 bedrooms, homes which have lodgers or are on AirBnB and many more!

We’ll protect your property, inside and out… in minutes
Our customers have saved money and set up their home insurance online, even if they've had insurance problems in the past.

Immediate online quote in most cases, even for very complex circumstances
We quote for a wider set of circumstances online than any other insurance provider in the UK.

5 Star rated buildings policies
Homeprotect buildings insurance policies are rated 5 Star by Defaqto, indicating that the policy is one of the most comprehensive home insurance buildings products available.

Useful extra cover included
Benefit from Basic Legal Expenses and Home Emergency cover included in your policy, as standard.

24hr Home Emergency line
If the worst should happen, call our dedicated team anytime. We’ll explain what information we need from you and we'll explain what happens next.

What we don’t cover
We also think it’s important to be clear on what we don’t cover. Please note that we don't cover homes outside of the UK, damage caused gradually, or by wear and tear, or by failure to fix a known issue, faulty design or poor workmanship or theft, vandalism or accidental damage caused by a paying guest. Find out more details of what is and isn’t covered in our policy booklet https://www.homeprotect.co.uk/policy-booklet

Visit Website

Phone:

0330 660 1000

Email:

marketing@homeprotect.co.uk

Location:

CI Tower, St George’s Square
New Malden
KT3 4HG

Write Your review

Tell us how Homeprotect made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Homeprotect 5 star review on 21st December 2021

Karen P

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I would be nice to know what your paying insurance for. I.e key insurance. And no help during National lockdowns”

Helpful Report

Posted 3 years ago

Sorry to hear this Carl, please can you send your policy details to resolve@homeprotect.co.uk as we would like to put this right for you. Thanks Angela at The HomeProtect Team.

Posted 3 years ago

“Took my deposit, then took full payment, no refund yet of my initial deposit despite Two e.mails. Quite disappointing service to be honest”

Helpful Report

Posted 3 years ago

Really sorry to hear this Alun, that is not how we like to operate. Please can you send your policy details to resolve@homeprotect.co.uk as we would like to put this right. Thanks Angela at The HomeProtect Team.

Posted 3 years ago

“The person I spoke with was very precise in the details I asked him and ensured all my requirements were met. Having said this, the proof of the quality of any insurance company is if there are claims and how these are dealt with”

Helpful Report

Posted 3 years ago

We're delighted we could help you! Thank you for your kind feedback. Angela at The HomeProtect Team.

Posted 3 years ago

“I found price competitive. Easy access to documents and easy to contact. Found on compare the market . Good cover at right price”

Helpful Report

Posted 3 years ago

Great to see you had a 5 star experience with us Tiger! Thank you for your feedback. Angela at The HomeProtect Team.

Posted 3 years ago

“HomeProtect were easy to deal with, and stepped in to insure a new house purchase that my current provider were unable to provide support for. Happy with the service and ease of speaking to the operators.”

Helpful Report

Posted 3 years ago

We always strive to offer cover that others cant, so its great to see we could do that for you Neil! Thank you for your 5 star review. Angela at The HomeProtect Team.

Posted 3 years ago

“They explained everything in detail and answered all my questions. The price quoted was very good and much cheaper than my previoud company. It was all sorted in a 20 minute phone call.”

Helpful Report

Posted 3 years ago

That's what we like to hear! We strive to make your journey with us easy. Thank you for your 5 star review. Angela at The HomeProtect Team.

Posted 3 years ago

“I'm not a serial insurance claimer, in fact I can't remember the last time I did claim on my buildings insurance. Having said that at times there is a need to do so and having been insured by Home Protect for 2 years I called the claims helpline. They were only concerened with information that could invalidated my claim, did not request photo evidence of the damage or want to visit site. The true test of an insurance company is when a customer needs to claim for legitamate damage. If I could have given no stars I would have. My advice would to be read your documents very thoroughly. I will not be renewing.”

Helpful Report

Posted 3 years ago

Sorry to hear of your disappointment that is never our intention. Please can you send your policy details to resolve@homeprotect.co.uk as we would like to look into this for you. Angela at The HomeProtect Team.

Posted 3 years ago

“Home Protect ensured my cover continued and was competitive”

Helpful Report

Posted 3 years ago

We like to take the stress of insurance away from you Susan! Thank you for your 5 star review. Angela at The HomeProtect Team.

Posted 3 years ago

“Very easy to register and good customer service on the phone”

Helpful Report

Posted 3 years ago

That's what we like to hear! Thank you for your feedback. Angela at The HomeProtect Team.

Posted 3 years ago

“Easy process and came down on the original quote. I’m not a fan that they take payment 7 days before renewal though.”

Helpful Report

Posted 3 years ago

Thank you for your great feedback! We like to take the payment 7 days before to prevent any gap in cover should a payment default. Thanks Angela at The HomeProtect Team.

Posted 3 years ago

“Home insurance tailored to my job as a childminder ! Very reasonable rates. Would definitely recommend”

Helpful Report

Posted 3 years ago

We strive to offer cover that others cant so it great to see we could do that for you! We do offer a refer a friend scheme, you can sign up here https://www.homeprotect.co.uk/refer-a-friend - once you've signed up you'll receive a unique referral link to share with your friends. When a friend purchases via your link you will both get a £25.00 voucher! Full terms can be found on the web page. Thanks, Angela at The HomeProtect Team.

Posted 3 years ago

“Good price.documents easy to understand.Thankfully haven’t needed to make a claim but all seems easy to understand”

Helpful Report

Posted 3 years ago

Fingers crossed you never have to make a claim Frank! Thank you for your feedback. Angela at The HomeProtect Team.

Posted 3 years ago

“I feel very safe and happy with Home Protect. The renewal process is very easy.”

Helpful Report

Posted 3 years ago

We aim to please Jon! Thank you for your feedback. Angela at The HomeProtect Team.

Posted 3 years ago

“good service”

Helpful Report

Posted 3 years ago

Great to hear! Thanks for your 5 star review Lesley! Angel at The HomeProtect Team.

Posted 3 years ago

“Good customer service”

Helpful Report

Posted 3 years ago

That's what we like to hear! Thank you for your feedback. Angela at The HomeProtect Team.

Posted 3 years ago

“Excellent service. During a very stressful time (we were flooded) they made it so much easier by helping us fill in the paperwork correctly. Cannot fault them in any way”

Helpful Report

Posted 3 years ago

We're always happy to help Irene! Sorry to hear you had to make a claim. Thank you for your 5 star review. Angela at The HomeProtect Team.

Posted 3 years ago

“Called up customer service today with some questions about my home protect policy. A nice lady I think her name was Rebecca was very helpful and friendly nothing was to much trouble she answered all the questions i had and I have always had a pleasant experience thus far with homeprotect. Will recommend”

Helpful Report

Posted 3 years ago

We're delighted to see you had the pleasure of speaking with Rebecca! Ill be sure to ass your feedback on. Thank you for your 5 star review. Angela at The HomeProtect Team.

Posted 3 years ago

“Good price. Extremely helpful staff.”

Helpful Report

Posted 3 years ago

We're always here to help! Thank you for your 5 star review. Angela at The HomeProtect Team.

Posted 3 years ago

“HomeProtect offered a policy when we are doing renovations so that is good. The premium was fairly pricey and they did not send me documents through the post as promised. Hence 4 stars.”

Helpful Report

Posted 3 years ago

We strive to offer cover that others cant so its great to see we could do that for you Susan! Sorry to hear you have not received your documents. Please can you send your policy details to resolve@homeprotect.co.uk and I will make sure they are sent out to you. Thanks Angela at The HomeProtect Team.

Posted 3 years ago

“Quick & easy to get a quote & customer service were very quick & helpful. Competitively priced insurance.”

Helpful Report

Posted 3 years ago

That's what we like to hear! Thank you for your 5 star review. Have a lovely day. Angela at The HomeProtect Team.

Posted 3 years ago

Homeprotect is rated 4.4 based on 2,695 reviews