Homeprotect Reviews

Name: Homeprotect
Address: CI Tower, St George’s Square, New Malden
Rating: 4.40

4.4 Rating 2,805 Reviews

88 %

of reviewers recommend Homeprotect

Company Reviews

Metrics

Info

4.4

Based on 2,805 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

About Homeprotect:

We specialise in non-standard insurance
We cover unoccupied homes, listed properties, properties with a history of flood or subsidence, holiday homes, second homes, landlords, people who have had past financial difficulties or convictions, larger homes with more than 6 bedrooms, homes which have lodgers or are on AirBnB and many more!

We’ll protect your property, inside and out… in minutes
Our customers have saved money and set up their home insurance online, even if they've had insurance problems in the past.

Immediate online quote in most cases, even for very complex circumstances
We quote for a wider set of circumstances online than any other insurance provider in the UK.

5 Star rated buildings policies
Homeprotect buildings insurance policies are rated 5 Star by Defaqto, indicating that the policy is one of the most comprehensive home insurance buildings products available.

Useful extra cover included
Benefit from Basic Legal Expenses and Home Emergency cover included in your policy, as standard.

24hr Home Emergency line
If the worst should happen, call our dedicated team anytime. We’ll explain what information we need from you and we'll explain what happens next.

What we don’t cover
We also think it’s important to be clear on what we don’t cover. Please note that we don't cover homes outside of the UK, damage caused gradually, or by wear and tear, or by failure to fix a known issue, faulty design or poor workmanship or theft, vandalism or accidental damage caused by a paying guest. Find out more details of what is and isn’t covered in our policy booklet https://www.homeprotect.co.uk/policy-booklet

Visit Website

Phone:

0330 660 1000

Email:

marketing@homeprotect.co.uk

Location:

CI Tower, St George’s Square
New Malden
KT3 4HG

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Homeprotect 5 star review on 21st December 2021

Karen P

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“First time I have used this company. Efficient helpful and transparent service”

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Posted 3 years ago

You wont be disappointed Steve! Thank you for your 5 star review. Angela at The HomeProtect Team.

Posted 3 years ago

“The lady helped me she was very helpful and even waited while I got my reference number”

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Posted 3 years ago

Were delighted you had the pleasure of speaking with Kerryann. Well be sure to pass your feedback onto her Natalie. Thank you Angela at The HomeProtect Team.

Posted 3 years ago

“good response to our claim, delayed by covid and could have kept us a little more informed about that.”

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Posted 3 years ago

Sorry to hear you had to claim Anna, I have passed your feedback on to the relevant team. Thank you Angela at The HomeProtect Team.

Posted 3 years ago

“Great service and trustworthy”

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Posted 3 years ago

That's what we like to hear Alun! Thank you for your 5 star review. Angela at The HomeProtect Team.

Posted 3 years ago

“Incredibly difficult to actually arrange any cover - the referrals team actually forgot and it was up up to the customer to do the chasing. This was eventually recognised and the service from the advisor in the referral team when I did finally get to range cover was very good……just took a long time t9 get to this point.”

Helpful Report

Posted 3 years ago

Sorry to hear of your disappointment Ian that is not the level of service we would expect you to receive. Were delighted we managed to resolve this for you. Thanks Angela at The HomeProtect Team.

Posted 3 years ago

“Perfectly understood the urgency of our claim. Patiently listened to our dilemma.Very quickly sorted everything out for us. The only delay was in the contractor forwarding his quote. He sent in his video and quote but it was mislaid.”

Helpful Report

Posted 3 years ago

Sorry to hear you had to make a claim John. Thank you for your 5 star review were thrilled we could take the stress away from you. Angela at The HomeProtect Team.

Posted 3 years ago

“Contacted customer services 3/4 weeks in advance, as I was going to be away at renewal. No information about renewal was available. Representative said she would arrange for documents to be sent by email instead of post nearer the time. This never happened. Consequently I was forced to allow auto-renew to go ahead, and accept the usual loyalty price-hike.”

Helpful Report

Posted 3 years ago

Sorry to hear of your disappointment that is never our intention. I have passed your feedback onto the relevant team and emailed your documents to the address we have on file. Thanks Angela at The HomeProtect Team.

Posted 3 years ago

“Quick and friendly response to minor query on renewal”

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Posted 3 years ago

We always aim to please! Thank you for your feedback. Angela at The HomeProtect Team.

Posted 3 years ago

“Quick efficient online application, Despite trying to call to speak with someone, I never got through. Still waiting on the insurance paper work via post Thank you”

Helpful Report

Posted 3 years ago

Thank you for your feedback. Please can you send your policy details to resolve@homeprotect.co.uk and I will send your documents to you. Thanks Angela at The HomeProtect Team.

Posted 3 years ago

“Best value for money home insurance I could find over the past 4 years. There were no major hassles initially insuring my period grade II* house and HomeProtect have now saved me thousands having moved away from overpriced competitors that claim to be tailored to old historic properties.”

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Posted 3 years ago

We always strive to offer cover that others cant and at an unbeatable price so its great to see we could do that for you Adrian! Thank you for your feedback. Angela at The HomeProtect Team.

Posted 3 years ago

“New customer, clear and easy to use through comparison site. However, after reviewing the reviews I will hold judgment and then decide to move if need be. Sounds like existing customers get no rewards”

Helpful Report

Posted 3 years ago

We are positive you will not be disappointed and will amend this review to a 5 star! Thank you for your feedback. Angela at The HomeProtect Team.

Posted 3 years ago

“how can my price rise from £177 pm to a renewal of £476 no claims were made”

Helpful Report

Posted 3 years ago

Sorry to hear of your disappointment Vernon, we do try to offer the best prices available each year. If you could send your policy details to resolve@homeprotect.co.uk we could discuss if there are any changes that will help bring the price down. Thanks Angela at The HomeProtect Team.

Posted 3 years ago

“Easy to renew. Not so happy about the price increase in spite of no claims being made since joining them however!”

Helpful Report

Posted 3 years ago

Sorry to hear you were not satisfied with the renewal price this year, we do try to offer the best prices we can. Thank you for your feedback. Angela at The HomeProtect Team.

Posted 3 years ago

“Clear and easy…”

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Posted 3 years ago

Great to hear! Thank you for your 5 star feedback. Angela at The HomeProtect Team.

Posted 3 years ago

“AS usual everything explained and clear, process to renew very easy and happy to be protected for another year, Tony”

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Posted 3 years ago

We like to make your journey easy Anthony! Thank you for your 5 star review. Angela at The HomeProtect Team.

Posted 3 years ago

“Called up customer service with some questions about my home protect policy. Assistant was very helpful and friendly nothing was too much trouble, answered all the questions i had and I have always had a pleasant experience thus far with homeprotect. Would recommend.”

Helpful Report

Posted 3 years ago

We like to be as helpful as we can! Thank you for your great feedback! Have a lovely weekend. Angela at The HomeProtect Team.

Posted 3 years ago

“The First Lady I spoke with was terrible. Very unhelpful and was being very awkward on the phone. By the end of the call I had cancelled my home insurance. However a few days later I called back and spoke with a lovely male, who answered all of my questions and went over and above for me. Therefore I renewed my home insurance. The only reason I never left 1 star is because of my second phone call.”

Helpful Report

Posted 3 years ago

Were sorry to hear of your first experience Michelle, that is not the level of service we would expect you to receive. Please can you send your policy details to resolve@homeprotect.co.uk as we would like to investigate this further. Thanks Angela at The HomeProtect Team.

Posted 3 years ago

“Our price was hiked.”

Helpful Report

Posted 3 years ago

Sorry to hear this, we do try to offer the best prices available. If you send your policy details to resolve@homeprotect.co.uk We can contact you to look at any changes that may bring the price down. Thanks Angela at The HomeProtect Team.

Posted 3 years ago

“The quote you gave me, I do suspect,was very very good from Home Protect”

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Posted 3 years ago

You suspect right Keith! Thank you for your 5 star review. Angela at The HomeProtect Team.

Posted 3 years ago

“Due to complex insurance requirements I struggled to find a company who could fulfil my insurance request. When I found Homeprotect it became so easy. Easy to complete web site form to provide the details. Quote extremely favourable. Questions answered very quickly. Highly recommended.”

Helpful Report

Posted 3 years ago

That's what we like to hear Andy! Thank you for your great feedback. Angela at The HomeProtect Team.

Posted 3 years ago

Homeprotect is rated 4.4 based on 2,805 reviews