Homeprotect Reviews

Name: Homeprotect
Address: CI Tower, St George’s Square, New Malden
Rating: 4.39

4.4 Rating 2,695 Reviews

88 %

of reviewers recommend Homeprotect

Company Reviews

Metrics

Info

4.4

Based on 2,695 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

About Homeprotect:

We specialise in non-standard insurance
We cover unoccupied homes, listed properties, properties with a history of flood or subsidence, holiday homes, second homes, landlords, people who have had past financial difficulties or convictions, larger homes with more than 6 bedrooms, homes which have lodgers or are on AirBnB and many more!

We’ll protect your property, inside and out… in minutes
Our customers have saved money and set up their home insurance online, even if they've had insurance problems in the past.

Immediate online quote in most cases, even for very complex circumstances
We quote for a wider set of circumstances online than any other insurance provider in the UK.

5 Star rated buildings policies
Homeprotect buildings insurance policies are rated 5 Star by Defaqto, indicating that the policy is one of the most comprehensive home insurance buildings products available.

Useful extra cover included
Benefit from Basic Legal Expenses and Home Emergency cover included in your policy, as standard.

24hr Home Emergency line
If the worst should happen, call our dedicated team anytime. We’ll explain what information we need from you and we'll explain what happens next.

What we don’t cover
We also think it’s important to be clear on what we don’t cover. Please note that we don't cover homes outside of the UK, damage caused gradually, or by wear and tear, or by failure to fix a known issue, faulty design or poor workmanship or theft, vandalism or accidental damage caused by a paying guest. Find out more details of what is and isn’t covered in our policy booklet https://www.homeprotect.co.uk/policy-booklet

Visit Website

Phone:

0330 660 1000

Email:

marketing@homeprotect.co.uk

Location:

CI Tower, St George’s Square
New Malden
KT3 4HG

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Homeprotect 5 star review on 21st December 2021

Karen P

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Listed buildings can be more difficult to insure. Buildings near a river more so. However, the people at Home protect were excellent in communications - understanding the facts around existing flood defences and being prepared to do due diligence, all resulting in a competitive, comprehensive and suitable policy”

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Posted 3 years ago

We strive to offer what others cant Andy so its great to see we could do just that for you! Thanks you for your kind words. Angela at The HomeProtect Team.

Posted 3 years ago

“Good communication. Similar quote on renewal. Very happy.”

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Posted 3 years ago

We aim to please Catherine! Thank you for your feedback. Angela at The HomeProtect Team.

Posted 3 years ago

“Very friendly and quick response i would recommend.”

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Posted 3 years ago

Great to hear Saima! We do offer a refer a friend scheme, you can sign up here https://www.homeprotect.co.uk/refer-a-friend - once you've signed up you'll receive a unique referral link to share with your friends. When a friend purchases via your link you will both get a £25.00 voucher! Full terms can be found on the web page. Thanks, Angela at The HomeProtect Team.

Posted 3 years ago

“Well informed and obliging agent.”

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Posted 3 years ago

We're always happy to help! Thank you for your 5 star review. Angela at The HomeProtect Team.

Posted 3 years ago

“Cheap and easy apply:)”

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Posted 3 years ago

We aim to please Edgaras! Thank you for your 5 star review. Angela at The HomeProtect Team.

Posted 3 years ago

“First time having home insurance and the process was extremely simple”

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Posted 3 years ago

That's great to hear David! We're thrilled to have you join us. Angela at The HomeProtect Team.

Posted 3 years ago

“Great value & service”

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Posted 3 years ago

We strive to offer great service so its great to see you got just that! Thanks Angela at The HomeProtect Team.

Posted 3 years ago

“Very easy and simple to do and renewal was even easier”

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Posted 3 years ago

That's what we like to hear! Thank you for your 5 star review. Angela at The HomeProtect Team.

Posted 3 years ago

“They made it quite easy to cancel one policy and start another at my new address.”

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Posted 3 years ago

We like to make things easy for you June! Thank you for your 5 star review. Angela at The HomeProtect Team.

Posted 3 years ago

“Good advance renewal quote. BUT statement of facts had changed , not by us, and changed the distance from water which materially affects Insurance Cover. Luckily noticed in small print, and HomeProtect subsequently blamed on "comparison sites", extra cost on quote was graciously waived. So, problems but resolved professionally and a courteous waiver of extra fee, so hence why 4* as actually isn't this all a customer wants?? IE: problems/mistakes solved quickly & courteously? Hence why we'll always use HomeProtect”

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Posted 3 years ago

We're always happy to help! Great to see we could go above and beyond on this occasion! Thank you for your feedback. Angela at The HomeProtect Team.

Posted 3 years ago

“Product seems fine but why no warning of renewal? First I knew was when the money was removed from my account. No e mail, no letter, frustrating.”

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Posted 3 years ago

Sorry to hear this Chris, You should have received your renewal documents via post 30 days before the renewal date. Please can you send your policy details to resolve@homeprotect.co.uk so we can make sure we have the correct correspondence details for you. Thanks Angela at The HomeProtect Team.

Posted 3 years ago

“Very easy this year as you were not wanting a large %age price increase so I left it to an automatic renewal. The only comment I have is that you did not confirm the renewal had happen so I was unsure until I telephone today that I was still safely insured.”

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Posted 3 years ago

Great to see we could quote you happy again this year David! Sorry to hear you didn't receive your documents. I will feed this back to the team. Angela at The HomeProtect Team.

Posted 3 years ago

“Good insurance product for a holiday home - not every insurer will do that type. Competitive price at the time (through a price-comparison website). Happy to go ahead.”

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Posted 3 years ago

We strive to offer cover that others cant and at a great price too! Thank you for your 5 star review Victoria! Angela at The HomeProtect Team.

Posted 3 years ago

“I find it very confusing that we have to remember to login to a site to find even our renewal details for house insurance. This makes it easy to make 2 mistakes. 1. Miss our renewal date 2. Make it virtually impossible to find policy details when you or your family need them 3. Think you haven’t got house insurance and pay twice. Why don’t,t you send an email that clearly states house insurance was purchased and the date it was. This would mean a simple email search would reassure you that your up to date. I have just spent an hour trawling through every record I can think of to find a record of my insurance. Even my bank debit payment doesn’t say clearly house insurance.”

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Posted 3 years ago

Sorry to hear of your frustration Simon. We do send your renewal documents via the post up to 30 days before your renewal date. If you would like your documents emailed to you please send your policy details to resolve@homeprotect.co.uk and I will action this for you. Thanks Angela at The HomeProtect Team.

Posted 3 years ago

“The online application process was quick and easy. I got exactly the cover I needed at a reasonable price.”

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Posted 3 years ago

That's what we like to hear Sam! Easy, quick and at a great price! Thank you for your 5 star review. Angela at The HomeProtect Team.

Posted 3 years ago

“Easy, simple to complete online. I only wanted basic cover so this was perfect for my needs. I called customer service with a query and they responded promptly so that sealed the deal for me.”

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Posted 3 years ago

Always happy to help Dianne! We're thrilled to have you join us! Thanks for your feedback. Angela at The HomeProtect Team.

Posted 3 years ago

“Customer service very good, explained all and we got the cover we wanted”

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Posted 3 years ago

Web aim to please Meme! Thank you for your 5 star review. Angela at The HomeProtect Team.

Posted 3 years ago

“Great value & service”

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Posted 3 years ago

That's what we like to hear! Thank you for your 5 star review. Angela at The HomeProtect Team.

Posted 3 years ago

“Renewal simple process and documents easy to access online. Not had to make a claim thankfully so can't comment on that.”

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Posted 3 years ago

Fingers crossed you never have to make a claim! We're pleased your journey with us was smooth and easy. Thanks for your 5 star review. Angela at The HomeProtect Team.

Posted 3 years ago

“2nd year with them so far so good”

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Posted 3 years ago

We're delighted to have you back with us for another year! Thank you for your 5 star review. Angela at The HomeProtect Team.

Posted 3 years ago

Homeprotect is rated 4.4 based on 2,695 reviews