Homeprotect Reviews

Name: Homeprotect
Address: CI Tower, St George’s Square, New Malden
Rating: 4.39

4.4 Rating 2,695 Reviews

88 %

of reviewers recommend Homeprotect

Company Reviews

Metrics

Info

4.4

Based on 2,695 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

About Homeprotect:

We specialise in non-standard insurance
We cover unoccupied homes, listed properties, properties with a history of flood or subsidence, holiday homes, second homes, landlords, people who have had past financial difficulties or convictions, larger homes with more than 6 bedrooms, homes which have lodgers or are on AirBnB and many more!

We’ll protect your property, inside and out… in minutes
Our customers have saved money and set up their home insurance online, even if they've had insurance problems in the past.

Immediate online quote in most cases, even for very complex circumstances
We quote for a wider set of circumstances online than any other insurance provider in the UK.

5 Star rated buildings policies
Homeprotect buildings insurance policies are rated 5 Star by Defaqto, indicating that the policy is one of the most comprehensive home insurance buildings products available.

Useful extra cover included
Benefit from Basic Legal Expenses and Home Emergency cover included in your policy, as standard.

24hr Home Emergency line
If the worst should happen, call our dedicated team anytime. We’ll explain what information we need from you and we'll explain what happens next.

What we don’t cover
We also think it’s important to be clear on what we don’t cover. Please note that we don't cover homes outside of the UK, damage caused gradually, or by wear and tear, or by failure to fix a known issue, faulty design or poor workmanship or theft, vandalism or accidental damage caused by a paying guest. Find out more details of what is and isn’t covered in our policy booklet https://www.homeprotect.co.uk/policy-booklet

Visit Website

Phone:

0330 660 1000

Email:

marketing@homeprotect.co.uk

Location:

CI Tower, St George’s Square
New Malden
KT3 4HG

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Homeprotect 5 star review on 21st December 2021

Karen P

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The online service was easy to use, very competitively priced, so far excellent experience.”

Helpful Report

Posted 4 years ago

We like to make things as straightforward as possible for our customers, so glad you had that experience on our website Tracey. Zoe from the HomeProtect Team

Posted 4 years ago

“Good competitive prices. Just one thing. We did not received a renewal letter and we were automatically renewed. While the price stayed competitive, we would have likes being warned, before being automatically renewed.”

Helpful Report

Posted 4 years ago

Thank you for the positive review. Sorry if you didn't receive your renewal letter that's not good. Can you please email over your policy and contact details, and I will ensure this is investigated further. Email address: email.service@homeprotect.co.uk Zoe from the HomeProtect Team

Posted 4 years ago

“Online process was uncomplicated and the price very competitive given that my property is grade II listed. I would say that so far Home Protect is excellent but of course I have no experience of their claims payout. If it is as good as the purchase experience then I would give five stars rather than three.”

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Posted 4 years ago

Fingers crossed you'll never had to make a claim Holly, but thank you for choosing HomeProtect to be there if we're ever needed. Zoe from the HomeProtect Team

Posted 4 years ago

“Very easy to complete on line and a competitive price.”

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Posted 4 years ago

We like to make things as straightforward as possible for our customers, so glad you had that experience on our website Peter. Zoe from the HomeProtect Team

Posted 4 years ago

“Quick and easy and the price was very competitive.”

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Posted 4 years ago

Thank you for choosing HomeProtect Jason, I'm pleased we could keep everything quick and easy for you. Zoe from the HomeProtect Team

Posted 4 years ago

“They insured us”

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Posted 4 years ago

We did indeed! Thank you for picking HomeProtect. Zoe from the HomeProtect Team

Posted 4 years ago

“Fair price and easy to do online.”

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Posted 4 years ago

Great to hear that we were able to take the hassle out of insurance for you. Zoe from the HomeProtect

Posted 4 years ago

“Really easy to do and very helpful”

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Posted 4 years ago

That's what we like to hear! I'm pleased you've had a great experience with us Penny. Thank you for your five star review. Zoe from the HomeProtect Team

Posted 4 years ago

“It wasn't the cheapest, however it was one of the cheapest with the best policy.”

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Posted 4 years ago

Thank you for the positive review Max, I'm glad we could be so competitive for you. Zoe from the HomeProtect Team

Posted 4 years ago

“Quick, easy, and affordable :)”

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Posted 4 years ago

Quick and easy - just as it should be in our eyes and we're pleased you agree. Thank you for the positive review Jeff. Zoe from the HomeProtect Team

Posted 4 years ago

“Simple and easy”

Helpful Report

Posted 4 years ago

Great to hear that we were able to take the hassle out of insurance for you. Zoe from the HomeProtect Team

Posted 4 years ago

“simple and easy to use”

Helpful Report

Posted 4 years ago

Simple and easy - just as it should be in our eyes, and we're pleased you agree. Thank you for the positive review. Zoe from the HomeProtect Team

Posted 4 years ago

“Simple easy to understand no small print jargon”

Helpful Report

Posted 4 years ago

We like to keep things and simple as possible for our customers, so I'm thrilled you've had that experience with us. Zoe from the HomeProtect Team

Posted 4 years ago

“Very good cover, would highly recommend”

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Posted 4 years ago

It's great to hear that our customer service is worthy of five stars for you Lauren. Thank you for picking HomeProtect, your recommendation means the world to us. Zoe from the HomeProtect Team

Posted 4 years ago

“Excellent price easy to take out cover”

Helpful Report

Posted 4 years ago

Thank you for the positive review, I'm glad we could be so competitive for you. Zoe from the HomeProtect Team

Posted 4 years ago

“Fair quote, easy to speak to customer service”

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Posted 4 years ago

We pride ourselves on the service we provide, and I'm so pleased we lived up to this for you Robert. Zoe from the HomeProtect Team

Posted 4 years ago

“Good, fair quote. No huge price increase for renewal. Thanks. Happy to stay with.”

Helpful Report

Posted 4 years ago

Thank you for renewing with us Kim, we really do value our customers and their loyalty. Zoe from the HomeProtect Team

Posted 4 years ago

“Easy quick process even though it was a bespoke quote. Thanks”

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Posted 4 years ago

Quick and easy - just as it should be in our eyes and we're pleased you agree Paul. Thank you for the five star review. Zoe from the HomeProtect Team

Posted 4 years ago

“great easy service”

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Posted 4 years ago

That's what we like to hear! I'm pleased you've had a great experience with us. Thank you for your review. Zoe from the HomeProtect Team

Posted 4 years ago

“Excellent and friendly customer service. A much better price than others found. Very helpful throughout. And highly recommended.”

Helpful Report

Posted 4 years ago

It's great to hear that our customer service is worthy of five stars for you. Thank you for picking HomeProtect, your recommendation means the world to us. Zoe from the HomeProtect Team

Posted 4 years ago

Homeprotect is rated 4.4 based on 2,695 reviews