Homeprotect Reviews

Name: Homeprotect
Address: CI Tower, St George’s Square, New Malden
Rating: 4.39

4.4 Rating 2,695 Reviews

88 %

of reviewers recommend Homeprotect

Company Reviews

Metrics

Info

4.4

Based on 2,695 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

About Homeprotect:

We specialise in non-standard insurance
We cover unoccupied homes, listed properties, properties with a history of flood or subsidence, holiday homes, second homes, landlords, people who have had past financial difficulties or convictions, larger homes with more than 6 bedrooms, homes which have lodgers or are on AirBnB and many more!

We’ll protect your property, inside and out… in minutes
Our customers have saved money and set up their home insurance online, even if they've had insurance problems in the past.

Immediate online quote in most cases, even for very complex circumstances
We quote for a wider set of circumstances online than any other insurance provider in the UK.

5 Star rated buildings policies
Homeprotect buildings insurance policies are rated 5 Star by Defaqto, indicating that the policy is one of the most comprehensive home insurance buildings products available.

Useful extra cover included
Benefit from Basic Legal Expenses and Home Emergency cover included in your policy, as standard.

24hr Home Emergency line
If the worst should happen, call our dedicated team anytime. We’ll explain what information we need from you and we'll explain what happens next.

What we don’t cover
We also think it’s important to be clear on what we don’t cover. Please note that we don't cover homes outside of the UK, damage caused gradually, or by wear and tear, or by failure to fix a known issue, faulty design or poor workmanship or theft, vandalism or accidental damage caused by a paying guest. Find out more details of what is and isn’t covered in our policy booklet https://www.homeprotect.co.uk/policy-booklet

Visit Website

Phone:

0330 660 1000

Email:

marketing@homeprotect.co.uk

Location:

CI Tower, St George’s Square
New Malden
KT3 4HG

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Homeprotect 5 star review on 21st December 2021

Karen P

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I do not like to complain but unfortunately this time it was a very stressful process that left me frustrated and worn out. I had spent a lot of time looking at other Companies but yours seemed to match what I was looking for as it wasn't a straightforward situation. I was put through to a lady who was working from home she was very helpful but had to put me on hold several times while she spoke to her boss. It just seemed to go on and on and on. In the end I had no idea if I had ended up with the right Policy! I shall keep it for the time being. My biggest concern was all the 'extra' add on's she was asking if I was interested in, so fed up I just kept saying 'no!' Before this phone call I had topped up my Pay as you Go mobile with £95 I made one other call only to find my balance at the end of it was zero!!! I was very angry and felt this lady, nice as she was, should have offered to call me back once she had spoken with her Supervisor and therefore not costing me such a lot for a phone call.”

Helpful Report

Posted 2 years ago

Were sorry to hear of your disappointment that is never our intention. I have fed this back to our team. If you wish to go over your cover please send your policy details to resolve@homeprotect.so.uk and I will arrange for someone to contact you. Thanks, Angela at The HomeProtect Team.

Posted 2 years ago

“Helpful and supportive on the telephone meeting our needs”

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Posted 2 years ago

We're always happy to help! Thank you for your great feedback. Angela at The HomeProtect Team.

Posted 2 years ago

“Just so easy”

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Posted 2 years ago

We do like to make your experience easy Tania! Thank you for your 5 star review. Angela at The HomeProtect Team.

Posted 2 years ago

“Very good service.”

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Posted 2 years ago

Great to hear Rajinder! Thank you for your 5 star review. Angela at The HomeProtect Team.

Posted 2 years ago

“The renewal premium for my home insurance only increased slightly from the previous year which made me decide to remain with Home Protect. The online renewal process was very straightforward. Value for money.”

Helpful Report

Posted 2 years ago

We always try to offer the best prices we can each year! Thank you for your great feedback. Angela at The HomeProtect Team.

Posted 2 years ago

“Was an automatic renew didn't require me to doing anything which is always a bonus not to have to deal with long winded call centers only downside is the price went up”

Helpful Report

Posted 2 years ago

We like to make life easier for you! Thank you for your feedback. Angela at The HomeProtect Team.

Posted 2 years ago

“Helped a lot to find, for the second year running, to myself talking to a good Yorkshire lass who only lived about 6 miles from me as the crow flies. Had a laugh and got the job done. That’ll do!”

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Posted 2 years ago

Great to see you had the pleasure of speaking with Kerry Ann, she sure makes insurance fun! Thank you for your 5 star review Eric. Angela at The HomeProtect Team.

Posted 2 years ago

“I was far away in Africa when my insurance came due. I knew that renewing with Home Protect would be easy and that I could feel secure. Thank you Home Protect.”

Helpful Report

Posted 2 years ago

We like to take the stress away from you Margaret! Thank you for your 5 star review. Angela at The HomeProtect Team.

Posted 2 years ago

“When my previous insurer raised the premium too much, I found that Home Protect offered me a cheaper rate with the similar protection that I needed on my home. The policy is now in my second year and I see no reason to look anywhere else.”

Helpful Report

Posted 2 years ago

We aim to please Stephen! Great to see you have had a 5 star experience. Angela at The HomeProtect Team.

Posted 2 years ago

“Moved house, and had to revisit my premium and details. All was settled within a few days, and rebate received a few days after . Hassle free.”

Helpful Report

Posted 2 years ago

We like to make your journey straightforward and hassle-free Alan! Thank you for your 5-star review. Angela at The HomeProtect Team.

Posted 2 years ago

“The whole process was ver quick and easy and the cost of my cover is the best I could find would recommend to everyone in fact I have done already”

Helpful Report

Posted 2 years ago

That's what we like to hear! Thank you for your great review. Angela at The HomeProtect Team.

Posted 2 years ago

“Very easy to sign up to policy. Extremely user friendly and very competitively priced”

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Posted 2 years ago

We like to make your journey with us easy and hassle-free Jim! Thank you for your 5-star review. Angela at The HomeProtect Team.

Posted 2 years ago

“Organised over the phone.Excellent service , listened to me, very helpful.”

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Posted 2 years ago

We aim to please! Thank you for your 5 star review. Angela at The HomeProtect Team.

Posted 2 years ago

“Easy website to negotiate. Reviews on trust pilot provided confidence sand reassurance”

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Posted 2 years ago

We like to make your journey easy Louise! Thank you for your 5 star review. Angela at The HomeProtect Team.

Posted 2 years ago

“Listening to us politely and very helpful by answering all our questions.”

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Posted 2 years ago

Great to hear! Thank you for your 5 star review. Angela at The HomeProtect Team.

Posted 2 years ago

“Easy to talk out and requotev”

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Posted 2 years ago

We like to make your journey easy Lyn! Thank you for your 5 star review. Angela at The HomeProtect Team.

Posted 2 years ago

“We opted for an automatic extension each year as previous searches have shown Home Protect to be a good product that suits us at a reasonable price. This means that the renewal process is simple and speedy. As we have not had need to make a claim, and hopefully never will, I cannot comment on anything else.”

Helpful Report

Posted 2 years ago

Fingers crossed you never need to make a claim Catherine! Were thrilled your experience with us so far has been smooth and straightforward. Thank you for your 5 star review. Angela at The HomeProtect Team.

Posted 2 years ago

“You only know how good a company is when you have a claim. I used their 24hr claims line but was told they don't have authority to approve any work. I phoned them at 7:30 am and was told they would contact me during office hours. It is now 12:30 and no call. I tried calling their claims line again (using different phone) and have been on hold for 3 hours. Today is possibly an exception due to last night's storm But I have a dangerous roof with loose tiles that could blow off at any time. I tried emailing but their reply states a 2 day timescale. Roofers are very busy in area and I was hoping my insurer could help me. Very frustrating (and dangerous).”

Helpful Report

Posted 2 years ago

Were sorry to hear about your experience, we are currently experiencing a high volume of calls due to the storms. I have escalated this to our claims team and someone will be in contact with you as soon as possible. Thanks, Angela at The HomeProtect Team.

Posted 2 years ago

“Very easy , no problem at all .”

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Posted 3 years ago

That's what we like to hear! Thank you for your 5 star review. Angela at The HomeProtect Team.

Posted 2 years ago

“I have a house policy with you ,l had a email saying my policy was coming to a end and would be renewed on the date The next was the money was taken from my bank with no paper work or email to confirm my payment and my new policy. That was a month ago now today had a email asking me to enter a draw for results of your service”

Helpful Report

Posted 3 years ago

Sorry to hear of your disappointment. Please can you send your policy details to resolve@homeprotect.co.uk and I will send your renewal documents via email. Thanks, Angela at The HomeProtect Team.

Posted 2 years ago

Homeprotect is rated 4.4 based on 2,695 reviews