Homeprotect Reviews

Name: Homeprotect
Address: CI Tower, St George’s Square, New Malden
Rating: 4.39

4.4 Rating 2,695 Reviews

88 %

of reviewers recommend Homeprotect

Company Reviews

Metrics

Info

4.4

Based on 2,695 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

About Homeprotect:

We specialise in non-standard insurance
We cover unoccupied homes, listed properties, properties with a history of flood or subsidence, holiday homes, second homes, landlords, people who have had past financial difficulties or convictions, larger homes with more than 6 bedrooms, homes which have lodgers or are on AirBnB and many more!

We’ll protect your property, inside and out… in minutes
Our customers have saved money and set up their home insurance online, even if they've had insurance problems in the past.

Immediate online quote in most cases, even for very complex circumstances
We quote for a wider set of circumstances online than any other insurance provider in the UK.

5 Star rated buildings policies
Homeprotect buildings insurance policies are rated 5 Star by Defaqto, indicating that the policy is one of the most comprehensive home insurance buildings products available.

Useful extra cover included
Benefit from Basic Legal Expenses and Home Emergency cover included in your policy, as standard.

24hr Home Emergency line
If the worst should happen, call our dedicated team anytime. We’ll explain what information we need from you and we'll explain what happens next.

What we don’t cover
We also think it’s important to be clear on what we don’t cover. Please note that we don't cover homes outside of the UK, damage caused gradually, or by wear and tear, or by failure to fix a known issue, faulty design or poor workmanship or theft, vandalism or accidental damage caused by a paying guest. Find out more details of what is and isn’t covered in our policy booklet https://www.homeprotect.co.uk/policy-booklet

Visit Website

Phone:

0330 660 1000

Email:

marketing@homeprotect.co.uk

Location:

CI Tower, St George’s Square
New Malden
KT3 4HG

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Homeprotect 5 star review on 21st December 2021

Karen P

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Our property had an issue with subsidence due to a faulty drain. This has been repaired to an insurance companies satisfaction and we are in possession of a structural engineers report stating hat there is o subsidence and no suggestion of a future recurrence but home protect insist on a £2500 excess as there is more likely to be subsidence at the property in the future. Can any one explain their reasoning to me please”

Helpful Report

Posted 3 years ago

Sorry to hear of your disappointment Stuart, that is never our intention. Unfortunately as there has been a claim made, when we run the risk information through our algorithm this is the best price and excess we are able to offer. we will of course review this each year. Thanks Angela at The HomeProtect Team.

Posted 3 years ago

“Great customer service, good price, happy with set up process”

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Posted 3 years ago

Great to hear! Thank you for your 5 star review. Have a lovely day. Angela at The HomeProtect Team.

Posted 3 years ago

“Was very helpful and got everything sorted quickly even when I kept changing my mind was very patient”

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Posted 3 years ago

Were always here to help! Thank you for your kind words. Angela at The HomeProtect Team.

Posted 3 years ago

“Helpful friendly advice and care to get the right cover for my home.”

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Posted 3 years ago

We strive to offer great quality service and products, so its great to see you got just that. Thank you for your 5 star review. Angela at The HomeProtect Team.

Posted 3 years ago

“Poor experience trying to sort something out by email. Eventually I had to resort to sending documents by post. Many emails unanswered.”

Helpful Report

Posted 3 years ago

Sorry to hear of your disappointment, that is never our intention. Please can you send your policy details and queries to resolve@homeprotect.co.uk and I will make sure any queries you have will be answered swiftly. Thank you Angela at The HomeProtect Team.

Posted 3 years ago

“The person I spoke to was very helpful and informative , gave me lots of advice plus a competitive price- what more could one ask for.”

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Posted 3 years ago

We aim to please Carol! Great to see you had a 5 star experience with us. Angela at The HomeProtect Team.

Posted 3 years ago

“Price is the cheapest you'll get for a chalet home.”

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Posted 3 years ago

We aim to offer the best prices around! Thank you for your kind review. Angela at The HomeProtect Team.

Posted 3 years ago

“Brilliant no fuss service. Very competitive pricing.”

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Posted 3 years ago

Great to hear Steve! Thank you for your 5 star review. Angela at The HomeProtect Team.

Posted 3 years ago

“My experience with HomeProtect has been awful. I would highly recommend you look at reviews from customers that have unfortunately needed to actually make a claim with this company and have felt lied to and have been left with a disaster on their plate. HomeProtect policies are distrustful and they will try and obstruct your claim. Avoid wasting your money here at all costs and find another company pronto!”

Helpful Report

Posted 3 years ago

Were sorry to hear of your disappointment Emma it is never our intention. We try to be as clear as possible in our policy wording regarding what is and is not covered. Thank you for your feedback. Angela at The HomeProtect Team.

Posted 3 years ago

“Easy transaction over the phone, the operator was very efficient and clear. Excellent service”

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Posted 3 years ago

We aim to make your life easier Keith! Thank you for your kind words. Angela at The HomeProtect Team.

Posted 3 years ago

“The quote they gave me was less than other companies. Friendly service.”

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Posted 3 years ago

We always try to offer the best prices around Naseem, so its great to see you got just that! Thank you for your 5 star review. Angela at The HomeProtect Team.

Posted 3 years ago

“Superb service, simple quick and helpful insurance highly recommended!!”

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Posted 3 years ago

Great to hear Paul. We do offer a refer a friend scheme, you can sign up here https://www.homeprotect.co.uk/refer-a-friend - once you've signed up you'll receive a unique referral link to share with your friends. When a friend purchases via your link you will both get a £25.00 voucher! Full terms can be found on the web page. Thanks, Angela at The HomeProtect Team.

Posted 3 years ago

“My main reason for choosing HomeProtect was because of the criminal record of a family member which made remaining with my original broker impossible. Friendly and understanding service with plenty of advance notice about auto-renewal. Luckily, not had to make a claim so cannot comment on that side of the business!”

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Posted 3 years ago

We aim to offer cover that others cant, so were delighted we managed to help you. Thank you for your review. Angela at The HomeProtect Team.

Posted 3 years ago

“HomeProtect we’re the best value insurance we could find for our requirements. The representative was knowledgeable, patient and very courteous. I would have no hesitation in recommending this company.”

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Posted 3 years ago

Thank you for your kind words! We do offer a refer a friend scheme, you can sign up here https://www.homeprotect.co.uk/refer-a-friend - once you've signed up you'll receive a unique referral link to share with your friends. When a friend purchases via your link you will both get a £25.00 voucher! Full terms can be found on the web page. Thanks, Angela at The HomeProtect Team.

Posted 3 years ago

“One of the very few companies that will do insurance for flatshares. Simple renewal process and always very friendly and helpful on the phone.”

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Posted 3 years ago

We aim to offer cover that others cant, so its great to see we could help you. Thank you for your kind words. Angela at The HomeProtect Team.

Posted 3 years ago

“I cancelled my automatic renewal in July last year, the company failed to process this and took the money. You state calls are recorded but they are not on withheld number. This is the excuse and covid as to why u can't track the call. Do not trust this company”

Helpful Report

Posted 3 years ago

Sorry to hear of your disappointment Laura. Please can you send proof of cover elsewhere to resolve@homeprotect.co.uk and we can look at resolving this for you. Thanks Angela.

Posted 3 years ago

“Warm friendly efficient wand renewal premium as was last year”

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Posted 3 years ago

We aim to please! Thank you for your kind words. Angela at The HomeProtect Team.

Posted 3 years ago

“You had the cover I need at a very reasonable price.”

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Posted 3 years ago

That's what we like to hear Gill! Thank you for your 5 star review. Angela at The HomeProtect Team.

Posted 3 years ago

“I had been having difficulty getting a quote for a property but Home Protect provided various quotations at affordable prices.”

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Posted 3 years ago

We aim to offer cover that others cant whilst not breaking the bank, so its great to see we could do that for you Joanne. Thank you for your 5 star review. Angela at The HomeProtect Team.

Posted 3 years ago

“Easy to use and helpful”

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Posted 3 years ago

Great to hear Kyran! Thank you for your feedback. Angela at The HomeProtect Team.

Posted 3 years ago

Homeprotect is rated 4.4 based on 2,695 reviews