Homeprotect Reviews

Name: Homeprotect
Address: CI Tower, St George’s Square, New Malden
Rating: 4.39

4.4 Rating 2,695 Reviews

88 %

of reviewers recommend Homeprotect

Company Reviews

Metrics

Info

4.4

Based on 2,695 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

About Homeprotect:

We specialise in non-standard insurance
We cover unoccupied homes, listed properties, properties with a history of flood or subsidence, holiday homes, second homes, landlords, people who have had past financial difficulties or convictions, larger homes with more than 6 bedrooms, homes which have lodgers or are on AirBnB and many more!

We’ll protect your property, inside and out… in minutes
Our customers have saved money and set up their home insurance online, even if they've had insurance problems in the past.

Immediate online quote in most cases, even for very complex circumstances
We quote for a wider set of circumstances online than any other insurance provider in the UK.

5 Star rated buildings policies
Homeprotect buildings insurance policies are rated 5 Star by Defaqto, indicating that the policy is one of the most comprehensive home insurance buildings products available.

Useful extra cover included
Benefit from Basic Legal Expenses and Home Emergency cover included in your policy, as standard.

24hr Home Emergency line
If the worst should happen, call our dedicated team anytime. We’ll explain what information we need from you and we'll explain what happens next.

What we don’t cover
We also think it’s important to be clear on what we don’t cover. Please note that we don't cover homes outside of the UK, damage caused gradually, or by wear and tear, or by failure to fix a known issue, faulty design or poor workmanship or theft, vandalism or accidental damage caused by a paying guest. Find out more details of what is and isn’t covered in our policy booklet https://www.homeprotect.co.uk/policy-booklet

Visit Website

Phone:

0330 660 1000

Email:

marketing@homeprotect.co.uk

Location:

CI Tower, St George’s Square
New Malden
KT3 4HG

Write Your review

Tell us how Homeprotect made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Homeprotect 5 star review on 21st December 2021

Karen P

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service, very efficient, will definitely use them again,”

Helpful Report

Posted 4 years ago

Glad that we could provide you with a service worthy of five stars. Zoe from the HomeProtect Team

Posted 4 years ago

“Great service always get a reminder. And good value.”

Helpful Report

Posted 4 years ago

We aim to please! Glad we were able to give you a great service. Thank you for the five star review. Zoe from the HomeProtect Team

Posted 4 years ago

“I've been a customer for many years. I find the service and cost very reasonable. Call's are always answered promptly and each person I have spoken to is very helpful. Deborah”

Helpful Report

Posted 4 years ago

Glad we could tick all the boxes for you Deborah. Zoe from the HomeProtect Team

Posted 4 years ago

“Good service and telephone calls are answered and dealt with promptly”

Helpful Report

Posted 4 years ago

We pride ourselves on the service we provide, so it's wonderful to read that you've had a great experience with us. Zoe from the HomeProtect Team

Posted 4 years ago

“Excellent customer service, all options explained clearly.”

Helpful Report

Posted 4 years ago

We pride ourselves on the service we provide, so it's wonderful to hear you've had a service worthy of five stars. Zoe from the HomeProtect Team

Posted 4 years ago

“Amazing service and excellent priced. Would definitely recommend”

Helpful Report

Posted 4 years ago

Wonderful to hear you've had a service worthy of five stars. We really do value your recommendation. Zoe from the HomeProtect Team

Posted 4 years ago

“Renewing my policy was straightforward, and I was given two options, which were explained. I haven’t needed to make a claim, but have only been insured with them for a year”

Helpful Report

Posted 4 years ago

Fingers crossed you never need to make a claim, but thank you for picking us to be there should we ever be needed. Zoe from the HomeProtect Team

Posted 4 years ago

“Swift response from agent when having to amend details of policy”

Helpful Report

Posted 4 years ago

We aim to please Rory! It's wonderful to hear you had such a swift response while making an amendment. Zoe from the HomeProtect Team

Posted 4 years ago

“Applying on-line for Home Protect home insurance was easy, quick and straight forward.”

Helpful Report

Posted 4 years ago

A no hassle, straightforward process is what we want all our customers to experience, so it's great to hear you've had that service. Thank you for the five star review Katy. Zoe from the HomeProtect Team

Posted 4 years ago

“Been with company years never had a problem Very good price and so easy to renew every year .Great customers service .Keep it up 😁”

Helpful Report

Posted 4 years ago

We aim to please Isla! Thank you for your five star review we really do value our customers loyalty, thank you for sticking with us. Zoe from the HomeProtect Team

Posted 4 years ago

“The annual renewal cost was only £14 higher than the year before. Which was still cheaper than all the other quotes I got. I have found their customer services very good when ever I have had an enquiry. Can’t fault them at all!”

Helpful Report

Posted 4 years ago

Great to hear we could tick all the boxes for you Bernie. Thank you for the five star review. Zoe from the HomeProtect Team

Posted 4 years ago

“The service was transparent and nothing was explained using jargon. Our policy needs were not straightforward due a big project but everything was clear and couldn’t be happier with what we got.”

Helpful Report

Posted 4 years ago

A no hassle, straightforward service is what we aim to provide, so I'm pleased you've had that experience with us. Thank you for the five star review. Zoe from the HomeProtect Team

Posted 4 years ago

“Very competitive premium for our home. All went smoothly after chatting with the sales person”

Helpful Report

Posted 4 years ago

Glad we could be so competitively priced for you Clive. Thank you for your five star review. Zoe from the HomeProtect Team

Posted 4 years ago

“Very easy to complete”

Helpful Report

Posted 4 years ago

That's what we like to hear! Thank you for the five star review. Zoe from the HomeProtect Team

Posted 4 years ago

“Home protect we’re very helpful and gave me reassurance with type of insurance policy they offered to me. I would definitely spread the word about this company. Very happy client. Mrs Jan Nirton”

Helpful Report

Posted 4 years ago

Your recommendation means the world to us. Thank you for picking HomeProtect, we really do value our customers. Zoe from the HomeProtect Team

Posted 4 years ago

“So far - good price and very efficient - working with them on an upgrade to cover is going well”

Helpful Report

Posted 4 years ago

We aim to please! Glad you've had a good experience with us so far. Zoe from the HomeProtect Team

Posted 4 years ago

“The renewal was simple and easy, no problems encountered”

Helpful Report

Posted 4 years ago

A no hassle, simple service is what we aim to provide, so it's great to see you've had that with your renewal. Thank you for the five star review. Zoe from the HomeProtect Team

Posted 4 years ago

“Fast response when my boiler broke down.”

Helpful Report

Posted 4 years ago

Sorry to hear you had broken boiler but I'm pleased we were able to get it sorted so quickly. Zoe from the HomeProtect Team

Posted 4 years ago

“The renewal was simple and easy, all got set up effortlessly”

Helpful Report

Posted 4 years ago

Simple and easy - just as it should be in our eyes! And we're glad you had that experience with your renewal. Zoe from the HomeProtect Team

Posted 4 years ago

“Very polite and helpful. Called back with responses to my questions. Importantly delivered cover and saved me money versus my existing supplier.”

Helpful Report

Posted 4 years ago

We pride ourselves on the service that we provide our customers, so to see your five star review - it means the world to us! Thank you Guy. Zoe from the HomeProtect Team

Posted 4 years ago

Homeprotect is rated 4.4 based on 2,695 reviews