Homeprotect Reviews

Name: Homeprotect
Address: CI Tower, St George’s Square, New Malden
Rating: 4.39

4.4 Rating 2,692 Reviews

88 %

of reviewers recommend Homeprotect

Company Reviews

Metrics

Info

4.4

Based on 2,692 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

About Homeprotect:

We specialise in non-standard insurance
We cover unoccupied homes, listed properties, properties with a history of flood or subsidence, holiday homes, second homes, landlords, people who have had past financial difficulties or convictions, larger homes with more than 6 bedrooms, homes which have lodgers or are on AirBnB and many more!

We’ll protect your property, inside and out… in minutes
Our customers have saved money and set up their home insurance online, even if they've had insurance problems in the past.

Immediate online quote in most cases, even for very complex circumstances
We quote for a wider set of circumstances online than any other insurance provider in the UK.

5 Star rated buildings policies
Homeprotect buildings insurance policies are rated 5 Star by Defaqto, indicating that the policy is one of the most comprehensive home insurance buildings products available.

Useful extra cover included
Benefit from Basic Legal Expenses and Home Emergency cover included in your policy, as standard.

24hr Home Emergency line
If the worst should happen, call our dedicated team anytime. We’ll explain what information we need from you and we'll explain what happens next.

What we don’t cover
We also think it’s important to be clear on what we don’t cover. Please note that we don't cover homes outside of the UK, damage caused gradually, or by wear and tear, or by failure to fix a known issue, faulty design or poor workmanship or theft, vandalism or accidental damage caused by a paying guest. Find out more details of what is and isn’t covered in our policy booklet https://www.homeprotect.co.uk/policy-booklet

Visit Website

Phone:

0330 660 1000

Email:

marketing@homeprotect.co.uk

Location:

CI Tower, St George’s Square
New Malden
KT3 4HG

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Homeprotect 5 star review on 21st December 2021

Karen P

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to organise and a great price”

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Posted 1 month ago

Thank you so much for your amazing review! The Homeprotect Team

Posted 1 month ago

“Change of phone details handled efficiently and quickly after all the security issues.”

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Posted 1 month ago

Thank you for the positive feedback! The Homeprotect Team.

Posted 1 month ago

“Very clear and detailed knowledge from the customer service member of staff that helped me. Made a daunting experience a good one thank you”

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Posted 1 month ago

We’re delighted to see your 5-star review! It's wonderful to know that you enjoyed our service. Thank you, The Homeprotect Team.

Posted 1 month ago

“Simple easy sign up process. Great price. Hopefully don't need to claim but will update if so”

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Posted 2 months ago

Thank you so much for your amazing review Brent! We're thrilled to hear that you had a great experience with us. The Homeprotect Team

Posted 2 months ago

“In January 2024, during a cold snap, the water main supply pipe for our property burst. We were relieved to discover that our insurance with Home Protect covers the repair of the pipe, but the relief was short lived. Nearly nine months later and our burst pipe still hasn't been fixed, and there has been hundreds of litres of water leeching into the ground daily during this period. My wife and I have spent hours on the phone trying to get this issue resolved, without success. To make matters worse, the handling of our claim has been handed off to several different companies, each supposedly necessary to ensure the matter is resolved, but sadly it has been months of obfuscation, misinformation, zero communication, and a litany of excuses and ineptitude. The only communication we have received is to say that "we are waiting for a report," or "this is being escalated so we can get it resolved," or "we're waiting to hear from X, so we can get yet another report, which will say exactly the same thing as all the other numerous reports which we've been waiting for, but nobody knows what to report, or who to report it to, because we haven't got a clue about anything!" We currently have an Olympic sized swimming pool forming right next to our house, with the potential risk of water damage to the foundations, and when we try to convey the seriousness of the matter in hope of action being taken, we are just met with silence, or a poor attempt to convince us that they are taking the matter seriously. I look forward to Home Protect responding to this review with the usual generic response, designed to feign concern.”

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Posted 2 months ago

“My life savings were taken by this organization i and my friend invest in and could not get paid which they ask to pay some amount which is not possible, but thanks to Spec.trum-Crest I got them back.”

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Posted 2 months ago

“The cover I needed is provided at a reasonable cost. The renewal process was receiving an email, checking the details and if everything was OK, doing nothing else. Simple as that.”

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Posted 2 months ago

Great to see we could do that for you Martin! Thank you for your 5 star feedback. The Homeprotect Team.

Posted 2 months ago

“Just renewed our home and contence insurance and are very happy with the service the person on the other end of the phone was very helpful also the cost was very competitive would highly recommend homeprotect to friends and family”

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Posted 2 months ago

Great to hear we could help you Peter! Thank you for your 5 star feedback. The Homeprotect Team.

Posted 2 months ago

“COWBOYS 100% DO NOT USE HOME PROTECT AVANTIA AND AXA THE UNDER WRITTER J13/0470546 STOLE FROM MY PROPERTY HAD TO CANCEL THE POLICY ,THEY DO NOT PAY OUT AFTER 7 YEARS OF BEING A LOYAL AND STRAIGHT CUSTOMER. THEY ARE ROOD ,CONTRADICTING ROBBERS POLICE OMBUDSMAN AND SOLLICITORS INVOLVED FROM NEXT WEEK ,AND THE PRESS ARE INTERESTED AS I HAVE THE CCTV AND CRIME NUMBER FROM THESE COWBOYS”

Helpful Report

Posted 2 months ago

Sorry to hear this George, that's not the level of service we would expect you to receive. have looked into this for you and have escalated this to our complaints team who will be in touch with your shortly. Thanks, The Homeprotect Team.

Posted 2 months ago

“Good competitive price. Nice products.”

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Posted 2 months ago

We strive to offer cover that others can't, so it's great to see we could do that for you! Thank you for your 5 star review. The Homeprotect Team.

Posted 2 months ago

“Excellent helpful service sorting out my insurance needs a vacant, deceased estate property”

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Posted 2 months ago

Great to hear we could help you! Thank you for your 5 star feedback. The Homeprotect Team.

Posted 2 months ago

“Renewed with Homeprotect again this year. Ahead of my renewal date I checked on comparison sites to get any idea of the likely cost as everything I had read said prices had increased, and they had, a lot. I was pleasantly surprised that my renewal price had only increased by a few pounds meaning that I could renew safe in the knowledge that I was able to protect my home as I would wish to and that it is still affordable which is so important when everything thing is so expensive. It is important to have your home and belongings properly protected insurance can sometimes be what people cut back on and can have devastating consequences Well done Homeprotect for helping people to do this in these ongoing difficult times”

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Posted 3 months ago

We strive to offer cover that others can't, so it's great to see we could do that for you again Helen! Thank you for your 5 star feedback. The Homeprotect Team.

Posted 3 months ago

“Every aspect of purchase was straightforward”

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Posted 3 months ago

That's what we like to hear! Thank you for your 5 star review. The Homeprotect Team.

Posted 3 months ago

“At a time of increasing insurance premiums we were delighted to get a lower renewal quote than last year - obviously we have accepted it!”

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Posted 3 months ago

We strive to offer cover that others can't, so it's great to see we could do that for you Steve! Thank you for your 5 star feedback. The Homeprotect Team.

Posted 3 months ago

“Excellent company to deal with if you own a period property.”

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Posted 4 months ago

That's what we like to hear! Thank you for your 5 star review. The Homeprotect Team.

Posted 4 months ago

“Very seamless process and everything extremely easy to follow. Paperwork received really promptly and easy to read and understood”

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Posted 4 months ago

That's what we like to hear! Thank you for your 4 star review. The Homeprotect Team.

Posted 4 months ago

“I found the whole customer experience a very pleasant one. Easy to complete my application, to obtain very competitive quote, accept quote and to pay.”

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Posted 4 months ago

That's what we like to hear Ray! Thank you for your 5 star review. The Homeprotect Team.

Posted 4 months ago

“Thank you for sending my docs to me in the post also when I phoned I found the staff member helpful and friendly. Thanks Marie Marie Adams”

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Posted 4 months ago

Great to hear we could help you Marie! Thank you for your 5 star feedback. The Homeprotect Team.

Posted 4 months ago

“excellent service in terms of pricing and courtesy.”

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Posted 4 months ago

Great to hear we could help you Sina! Thank you for your 5 star feedback. The Homeprotect Team.

Posted 4 months ago

“Disgraceful customer service from a team member unwilling to help and wasn't bothered if I went elsewhere led to me putting in official complaint all resolved now but terrible experience”

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Posted 4 months ago

Sorry to hear this, Akbar. That's not the level of service we expect you to receive. I have looked into this for you and can see that we have taken action on this matter. We will ensure that this does not happen again in the future. Thanks, The Homeprotect Team.

Posted 4 months ago

Homeprotect is rated 4.4 based on 2,692 reviews