Homeprotect Reviews

Name: Homeprotect
Address: CI Tower, St George’s Square, New Malden
Rating: 4.40

4.4 Rating 2,758 Reviews

88 %

of reviewers recommend Homeprotect

Company Reviews

Metrics

Info

4.4

Based on 2,758 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

About Homeprotect:

We specialise in non-standard insurance
We cover unoccupied homes, listed properties, properties with a history of flood or subsidence, holiday homes, second homes, landlords, people who have had past financial difficulties or convictions, larger homes with more than 6 bedrooms, homes which have lodgers or are on AirBnB and many more!

We’ll protect your property, inside and out… in minutes
Our customers have saved money and set up their home insurance online, even if they've had insurance problems in the past.

Immediate online quote in most cases, even for very complex circumstances
We quote for a wider set of circumstances online than any other insurance provider in the UK.

5 Star rated buildings policies
Homeprotect buildings insurance policies are rated 5 Star by Defaqto, indicating that the policy is one of the most comprehensive home insurance buildings products available.

Useful extra cover included
Benefit from Basic Legal Expenses and Home Emergency cover included in your policy, as standard.

24hr Home Emergency line
If the worst should happen, call our dedicated team anytime. We’ll explain what information we need from you and we'll explain what happens next.

What we don’t cover
We also think it’s important to be clear on what we don’t cover. Please note that we don't cover homes outside of the UK, damage caused gradually, or by wear and tear, or by failure to fix a known issue, faulty design or poor workmanship or theft, vandalism or accidental damage caused by a paying guest. Find out more details of what is and isn’t covered in our policy booklet https://www.homeprotect.co.uk/policy-booklet

Visit Website

Phone:

0330 660 1000

Email:

marketing@homeprotect.co.uk

Location:

CI Tower, St George’s Square
New Malden
KT3 4HG

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I found the site easy to navigate and the price was a bonus, thank you”

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Posted 1 week ago

Thank you so much for your amazing review Linda! We're thrilled to hear that you had a great experience with us. The Homeprotect Team

Posted 1 week ago

“Quick and covered my CCJ . AXA so brilliant cover”

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Posted 1 week ago

That's what we like to hear Goldie! Thank you for your 5 star review. The Homeprotect Team.

Posted 1 week ago

“Very friendly and helpful staff. They did not rush me and answered my questions politely and with patience.”

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Posted 2 weeks ago

We’re delighted to see your 5-star review Jackie! It's wonderful to know that you enjoyed our service. Thank you, The Homeprotect Team.

Posted 1 week ago

“The initial renewal phone call was fine although the increase above inflation not so welcome. However I did receive unnecessary reminders to renew after having paid”

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Posted 2 weeks ago

Thank you for the positive feedback! I have sent your comments to our Change team to look into how we can improve. Thank you, The Homeprotect Team.

Posted 1 week ago

“I found HomeProtect customer service very well. Helped me step by step with my claim and provided the solutions. I have renewed my insurance with them for the next year.”

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Posted 2 weeks ago

Thank you for the positive feedback! We’re glad you had a good experience with us. Thank you, The Homeprotect Team.

Posted 1 week ago

“Very simple and speedy application process and reasonably priced for meeting all my cover needs. Thank you”

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Posted 3 weeks ago

We strive to offer cover that others can't, so it's great to see we could do that for you! Thank you, The Homeprotect Team.

Posted 1 week ago

“Just joined, and so far, everything has been smooth sailing. Hopefully, it stays that way!”

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Posted 3 weeks ago

Thank you for the positive feedback Felicity! We're committed to continuing to exceed your expectations. The Homeprotect Team.

Posted 3 weeks ago

“This is my first time using Home protect as my last insurers do not cover Home Insurance from end of our year with them.I went onlin e to chat with a customer service lady who was very helpful about the cover.I had questions about if I managed to sell my current home,do i get a refund on the unused months.Nothing seem to be a problem and she explained that we just need to let them know when we completed the sale.”

Helpful Report

Posted 3 weeks ago

Your 5-star feedback made our day Kim! It's wonderful to know that you enjoyed our service. Thank you, The Homeprotect Team.

Posted 3 weeks ago

“It was quick clean and easy to both get and arrange. Excellent service without the nonsensical clap trap. Thanks”

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Posted 3 weeks ago

Thank you so much for your amazing review Ken! It's wonderful to know that you enjoyed our service. The Homeprotect Team.

Posted 3 weeks ago

“Organising the insurance was straight forward but as I haven't had to make a claim I cannot comment on this.”

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Posted 4 weeks ago

Thank you for the positive feedback Jess! We're committed to continuing to exceed your expectations. Thank you, The Homeprotect Team.

Posted 3 weeks ago

“A very helpful insurance company that had great patience whilst I was sorting out what was required for a new insurance. I certainly would recommend this company for outstanding courteousy, patience and helpfulness.”

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Posted 4 weeks ago

We’re delighted to see your 5-star review Barny! It's wonderful to know that you enjoyed our service. Thank you, The Homeprotect Team.

Posted 3 weeks ago

“I needed to bring the start date forward. I was answered by a man who asked a few questions. I was cut off!!! I phoned again Farah answered my call and was polite and professional”

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Posted 1 month ago

Thank you for the positive feedback Phillip! We’re glad you had a good experience with us. Thank you, The Homeprotect Team.

Posted 4 weeks ago

“I’ve been with Homeprotect now for over 12 years (without a claim) and their annual premium keeps going down (yes, down! unlike the ridiculous price hikes everywhere else). Now, that’s reasonable and very impressive!”

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Posted 1 month ago

Your 5-star feedback made our day Rainer! It's wonderful to know that you enjoyed our service. Thank you, The Homeprotect Team.

Posted 4 weeks ago

“Gives me piece of mind when I am away knowing my house is protected. However I will not know how the company would react should I make a claim as I never have done to date.”

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Posted 1 month ago

We're committed to continuing to exceed your expectations. Thank you, The Homeprotect Team.

Posted 1 month ago

“Easy to set up and reasonably priced. Covered most of my insurance needs.”

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Posted 1 month ago

We strive to offer cover that others can't, so it's great to see we could do that for you! Thank you, The Homeprotect Team.

Posted 1 month ago

“Needed specialist insurance and used a search engine Went into home protect and filled out online details Very pleased with ease and price”

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Posted 1 month ago

We strive to offer cover that others can't, so it's great to see we could do that for you! Thank you, The Homeprotect Team.

Posted 1 month ago

“Brilliant and a far better level customer experience than I have experienced for many a time. Thank you.”

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Posted 1 month ago

We’re delighted to see your 5-star review, Stuart! It's wonderful to know that you enjoyed our service. Thank you, The Homeprotect Team.

Posted 1 month ago

“very responsive to any queries your customer service very knowledgeable helpful and willing to listen i would strongly recommend them and very competitive premiums”

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Posted 1 month ago

We’re delighted to see your 5-star review Raymond! It's wonderful to know that you enjoyed our service. Thank you, The Homeprotect Team.

Posted 1 month ago

“New policy schedule for 24/25 is dated a year ago (2023) and the period of insurance is a year out of date (23-24). This email asking about my renewal experience details a policy from 2 years ago (28 Nov22) !”

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Posted 1 month ago

Sorry to hear this. I request you to please reach us via webchat at the following link: https://www.homeprotect.co.uk/contact-us, or contact our phone support at 0330 660 3694. Our opening hours are Monday to Friday from 9 am to 8 pm, and Saturday from 9 am to 1 pm and we’ll investigate this right away. Thanks, The Homeprotect Team.

Posted 1 month ago

“Your customer service is excellent. Easy to get through by phone no waiting. Written documents sent in the post very speedily, thank you”

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Posted 1 month ago

Thank you so much for your amazing review! We're thrilled to hear that you had a great experience with us. The Homeprotect Team

Posted 1 month ago

Homeprotect is rated 4.4 based on 2,758 reviews