Homeprotect Reviews

Name: Homeprotect
Address: CI Tower, St George’s Square, New Malden
Rating: 4.39

4.4 Rating 2,695 Reviews

88 %

of reviewers recommend Homeprotect

Company Reviews

Metrics

Info

4.4

Based on 2,695 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

About Homeprotect:

We specialise in non-standard insurance
We cover unoccupied homes, listed properties, properties with a history of flood or subsidence, holiday homes, second homes, landlords, people who have had past financial difficulties or convictions, larger homes with more than 6 bedrooms, homes which have lodgers or are on AirBnB and many more!

We’ll protect your property, inside and out… in minutes
Our customers have saved money and set up their home insurance online, even if they've had insurance problems in the past.

Immediate online quote in most cases, even for very complex circumstances
We quote for a wider set of circumstances online than any other insurance provider in the UK.

5 Star rated buildings policies
Homeprotect buildings insurance policies are rated 5 Star by Defaqto, indicating that the policy is one of the most comprehensive home insurance buildings products available.

Useful extra cover included
Benefit from Basic Legal Expenses and Home Emergency cover included in your policy, as standard.

24hr Home Emergency line
If the worst should happen, call our dedicated team anytime. We’ll explain what information we need from you and we'll explain what happens next.

What we don’t cover
We also think it’s important to be clear on what we don’t cover. Please note that we don't cover homes outside of the UK, damage caused gradually, or by wear and tear, or by failure to fix a known issue, faulty design or poor workmanship or theft, vandalism or accidental damage caused by a paying guest. Find out more details of what is and isn’t covered in our policy booklet https://www.homeprotect.co.uk/policy-booklet

Visit Website

Phone:

0330 660 1000

Email:

marketing@homeprotect.co.uk

Location:

CI Tower, St George’s Square
New Malden
KT3 4HG

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Homeprotect 5 star review on 21st December 2021

Karen P

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Classic insurance company behaviour ...pushing through double digit increases - no explanation of course - in this environment of low inflation Disappointing and shows scant respect or valuing of previously loyal customer”

Helpful Report

Posted 4 years ago

Hello, Thanks for getting in touch. I am sorry to learn you are not happy with the renewal premium, we do try to offer competitive renewal premiums and it does depend on numerous factors. I am happy to discuss this with you and will send you a direct message to your email address. Kind regards Mona

Posted 4 years ago

“Our house was flooded in July 2019 following freak flooding in North Yorkshire and the service we have received has been dreadful. It now March and the house is still in a state of chaos and we can’t stay there, we are constantly told ‘You will hear from us shortly’ - we are still waiting to have our house put back together, are we being unreasonable to be disappointed after almost 9 months?”

Helpful Report

Posted 4 years ago

Hello June, I am sorry to hear about your experience upon making a claim and thank you for bringing this to our attention. I would like to look into this and would be grateful if you could provide me with your policy number and email me at: email.service@homeprotect.co.uk I will then be able to contact the claims department on your behalf and get an urgent response for you. Kind regards Mona

Posted 4 years ago

“Customer service was excellent. The whole process was straight forward and really easy to understand. The customer service advisor was great and went through the policy on loads of detail making it easy to understand”

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Posted 4 years ago

“Excellent service and extremely helpful😀 They listened to us and also reduced out premium. We have been with Homeprotect for several years now fortunately we never had to make a claim but I am sure that they would give the same helpful service.”

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Posted 4 years ago

“It was easy to organise home insurance with Home Protect, staff are friendly and helpful. Thank you .”

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Posted 4 years ago

“This year my insurance was renewed automatically, it was very easy and I did nothing and was happy with the premium. I've been with them for a few years and chose because they have protection for homeowners that have lodgers. Last year I did have a bit of an issue because I had to simply change my payment method (expired bank card) and had to choose either to listen to terms of my insurance again on the phone by an agent or recieve by post. I was on holiday at the time so chose phone and it took a long time and feel they also tried to charge me for a change in my cover for the simple change in payment that was unavoidable as the card has expired. I had to answer so many questions and was on the phone ages! Next time I will elect for the postal option as literally all I wanted to do was change the payment card but felt I was being set up somewhat to make a policy change and therefore incur a charge. Still however, the agent was polite and I find homeprotect on the whole the best option for my circumstances at a decent price so I stick with it and continue renewing.”

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Posted 4 years ago

“Great response when I had an emergency but disgusted they renewed the policy automatically and with no warning, quote or invitation.”

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Posted 4 years ago

Hello, Thank you for taking the time to provide us with your feedback. I'm sorry that you were not aware that the policy would renew automatically. I will send you a direct email to discuss this further. Kind regards Mona Homeprotect

Posted 4 years ago

“Not only competitive but also seemless”

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Posted 4 years ago

“Excellent response with a boiler emergency but not happy policy was renewed automatically with no warning or contact.”

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Posted 4 years ago

“Excellent response with a boiler emergency but not happy policy was renewed automatically with no warning or contact.”

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Posted 4 years ago

“brilliant service. Good price, especially for non-standard policy which most other insurers will not entertain”

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Posted 4 years ago

“Good price for a excellent package. Offered a even better price when asked against the same package. Felt understood and someone cared that it was right and was prepared to go further if required.”

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Posted 4 years ago

“Good price and service. 2nd year insurance was not hiked in price.”

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Posted 4 years ago

“As a home work their cover fits all my needs . Fast and easy to go through it all . Nice to speak to someone that understands you !!”

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Posted 4 years ago

“Good communication including a reminder to sign the credit agreement. Reminders are always important.”

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Posted 4 years ago

“really happy with cost, only hope if have a problem they are as good.”

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Posted 4 years ago

“Great support and prices. Highly recommended”

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Posted 4 years ago

“I bought home insurance with HomeProtect because they were the cheapest quote on Compare the Market. No problems with them but I have not made a claim. They offer a £100 prize draw if you right a review on Trustpilot. Dont think that's very fair play so hende my review being 3 stars.”

Helpful Report

Posted 4 years ago

Hi Karl, thank you for taking the time to review us, you can also enter the prize draw by reviewing us on reviews.co.uk, reviewcentre or Google - all you need to do is email your policy number to marketing@homeprotect.co.uk and you will be entered into the draw. Thanks, Libby - the HomeProtect Team

Posted 4 years ago

“Received an automated, timely response for renewal with key information to check high-lighted. A competitive renewal was offered (receiving a discount) and processing of payment practically automated upon acceptance. Very simple and effective.”

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Posted 4 years ago

“Really nice website. Really easy to understand and well laid out... plenty of advice available and clear guidance on what is required! Easiest insurance quote and buying procedure I’ve done 👍🌟😊”

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Posted 4 years ago

Homeprotect is rated 4.4 based on 2,695 reviews