Homeprotect Reviews

Name: Homeprotect
Address: CI Tower, St George’s Square, New Malden
Rating: 4.40

4.4 Rating 2,829 Reviews

88 %

of reviewers recommend Homeprotect

Company Reviews

Metrics

Info

4.4

Based on 2,829 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

About Homeprotect:

We specialise in non-standard insurance
We cover unoccupied homes, listed properties, properties with a history of flood or subsidence, holiday homes, second homes, landlords, people who have had past financial difficulties or convictions, larger homes with more than 6 bedrooms, homes which have lodgers or are on AirBnB and many more!

We’ll protect your property, inside and out… in minutes
Our customers have saved money and set up their home insurance online, even if they've had insurance problems in the past.

Immediate online quote in most cases, even for very complex circumstances
We quote for a wider set of circumstances online than any other insurance provider in the UK.

5 Star rated buildings policies
Homeprotect buildings insurance policies are rated 5 Star by Defaqto, indicating that the policy is one of the most comprehensive home insurance buildings products available.

Useful extra cover included
Benefit from Basic Legal Expenses and Home Emergency cover included in your policy, as standard.

24hr Home Emergency line
If the worst should happen, call our dedicated team anytime. We’ll explain what information we need from you and we'll explain what happens next.

What we don’t cover
We also think it’s important to be clear on what we don’t cover. Please note that we don't cover homes outside of the UK, damage caused gradually, or by wear and tear, or by failure to fix a known issue, faulty design or poor workmanship or theft, vandalism or accidental damage caused by a paying guest. Find out more details of what is and isn’t covered in our policy booklet https://www.homeprotect.co.uk/policy-booklet

Visit Website

Phone:

0330 660 1000

Email:

marketing@homeprotect.co.uk

Location:

CI Tower, St George’s Square
New Malden
KT3 4HG

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Homeprotect 5 star review on 21st December 2021

Karen P

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Shoddy operation They try doubling price automatically. After 12 months Just to cancel waste 20 min in phone line. Avoid these scammers”

Helpful Report

Posted 5 years ago

Good afternoon, I'm sorry to hear about this. I would be happy to look into this for you if you can provide me with your policy number. Kind regards Mona Homeprotect

Posted 5 years ago

“This policy was over half the price of my Halifax building and content insurance. It was so easy to apply and then be accepted to take out this policy set up my payments. I hope to never make a claim but good to know I have all the information I need if I ever do.”

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Posted 5 years ago

“Great value, staff very helpful and willing to help.”

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Posted 5 years ago

“Great service- very helpful staff. Very valuable too.”

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Posted 5 years ago

“Made a claim for a mouldy mattress following an escape of water from property above... They said they were going to send someone round to inspect it within 48 hours but never did and only contacted me a week later when I was on holiday!! So I had to dispose of it because I had asthma and only rent a room and they then declined my claim?! Worst thing is, I work in insurance and they didn't follow the process or take into account my vulnerability. They only respond to your emails after 5 days as well. Escalating my claim to the Financial Ombudsman Service. Cheap insurance = They will decline your claim!!! AVOID.”

Helpful Report

Posted 5 years ago

Hello Daniel, I'm sorry to hear about this. Your details have been passed to the claims department and they will be in contact with you. Kind regards Mona

Posted 5 years ago

“One of the cheaper quotes we found that included all the cover we needed.”

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Posted 5 years ago

“Quick easy competitive quote. Would recommend.”

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Posted 5 years ago

“Really enjoyed the experience through the Go Compare website through to execution of the policy.”

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Posted 5 years ago

“The lady I spoke to was so understanding. Very patient. And all my need were met. I couldn't have asked for more.”

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Posted 5 years ago

“Homeprotect made everything easy with my unusual circumstances. Thank you”

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Posted 5 years ago

“Really helpful, easy to navigate and written in plain English.”

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Posted 5 years ago

“Great price for the insurance I have bought! Easy website to use and navigate also info required was easily found with clear instructions on what to do next. The whole process was smooth from start to finish. Thank you”

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Posted 5 years ago

“Really easy to setup. Staff very friendly and helpful .”

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Posted 5 years ago

“It was all very easy”

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Posted 5 years ago

“Easy to set up. Pleasant staff, and a speedy process to get covered. Website needs work though.”

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Posted 5 years ago

“Bought this buildings policy online from compare the market. Excellent cover at a very competitive price.Easy to buy and Home Protect emailed the policy immediately.”

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Posted 5 years ago

“Simple, quick process online and cometitive price with best coverage I could find Vs other options”

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Posted 5 years ago

“Great price for a great package of home insurance!! Thanks!!”

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Posted 5 years ago

“Simple transaction, good level of cover, and excellent value.”

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Posted 5 years ago

“Easy transaction”

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Posted 5 years ago

Homeprotect is rated 4.4 based on 2,829 reviews