Homeprotect Reviews

Name: Homeprotect
Address: CI Tower, St George’s Square, New Malden
Rating: 4.40

4.4 Rating 2,807 Reviews

88 %

of reviewers recommend Homeprotect

Company Reviews

Metrics

Info

4.4

Based on 2,807 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

About Homeprotect:

We specialise in non-standard insurance
We cover unoccupied homes, listed properties, properties with a history of flood or subsidence, holiday homes, second homes, landlords, people who have had past financial difficulties or convictions, larger homes with more than 6 bedrooms, homes which have lodgers or are on AirBnB and many more!

We’ll protect your property, inside and out… in minutes
Our customers have saved money and set up their home insurance online, even if they've had insurance problems in the past.

Immediate online quote in most cases, even for very complex circumstances
We quote for a wider set of circumstances online than any other insurance provider in the UK.

5 Star rated buildings policies
Homeprotect buildings insurance policies are rated 5 Star by Defaqto, indicating that the policy is one of the most comprehensive home insurance buildings products available.

Useful extra cover included
Benefit from Basic Legal Expenses and Home Emergency cover included in your policy, as standard.

24hr Home Emergency line
If the worst should happen, call our dedicated team anytime. We’ll explain what information we need from you and we'll explain what happens next.

What we don’t cover
We also think it’s important to be clear on what we don’t cover. Please note that we don't cover homes outside of the UK, damage caused gradually, or by wear and tear, or by failure to fix a known issue, faulty design or poor workmanship or theft, vandalism or accidental damage caused by a paying guest. Find out more details of what is and isn’t covered in our policy booklet https://www.homeprotect.co.uk/policy-booklet

Visit Website

Phone:

0330 660 1000

Email:

marketing@homeprotect.co.uk

Location:

CI Tower, St George’s Square
New Malden
KT3 4HG

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Homeprotect 5 star review on 21st December 2021

Karen P

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quick and easy customer service. Very competitive on price with an industry standard level of cover”

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Posted 3 years ago

We do aim to offer the best prices so its great to see you got just that! Thank you for your 5 star review. Angela at The HomeProtect Team.

Posted 3 years ago

“Good phone customer service”

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Posted 3 years ago

Great to hear! Thank you for your kind feedback. Angela at The HomeProtect Team.

Posted 3 years ago

“Found them through Comparethemarket. Good competitive premiums. It was simple and quick to complete the process of signing up. The person handling my call was very friendly.”

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Posted 3 years ago

Great to hear Andrew! Were thrilled to have you on board with us. Angela at The HomeProtect Team.

Posted 3 years ago

“The form was very simple and pricing was easy to understand the price was good for the cover offered Very satisfied with everything they did Regards Brian”

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Posted 3 years ago

If you're satisfied were satisfied Brian! Thank you for your kind review. Angela at The HomeProtect Team.

Posted 3 years ago

“Amazing customer service and quick set up process! The price was the best after looking at over 5 options!! Couldnt reccomend enough!”

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Posted 3 years ago

Great to hear! We do offer a refer a friend scheme, if your friend purchases a policy via this link https://www.homeprotect.co.uk/refer-a-friend you will both get a £25.00 voucher! Thanks Angela at The HomeProtect Team.

Posted 3 years ago

“Home Protect beat our existing policy by £350 for the year! Despite our location being very close to the sea and requiring some special cover for music equipment, they were able to offer us a fair and reasonable price. The information online was very clear and simple, and by paying upfront for the year we saved even more. Very happy and hoping for a good price when the renewal comes around.”

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Posted 3 years ago

We pride ourselves in offering non standard insurance at great prices so its great to see you got just that Abbie! Look forward to speaking to you next year. Angela at The HomeProtect Team.

Posted 3 years ago

“No information about lost keys how can all keys be insured when. They only give you one fob”

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Posted 3 years ago

Sorry to hear this Albert. Please send your policy details to resolve@homeprotect.co.uk and I can look into this for you. Thanks Angela at The HomeProtect Team.

Posted 3 years ago

“easy to renew and good value for money. Hope I don't have to use the service!!”

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Posted 3 years ago

Fingers crossed you never have to make a claim Clive! Welcome back for another year. Angela at The HomeProtect Team.

Posted 3 years ago

“Nice easy renewal, still one of the cheapest non-admiral quotes.”

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Posted 3 years ago

Thrilled to have you back for another year Andrew! Thank you for your 5 star review. Angela at The HomeProtect Team.

Posted 3 years ago

“It was the easiest home insurance renewal I have done, the staff were very helpful and all done in minutes”

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Posted 3 years ago

We like to make things easy for you! Thank you for your 5 star review. Angela at The HomeProtect Team.

Posted 3 years ago

“Good price and easy service!”

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Posted 3 years ago

Great to hear Pascal! Welcome to HomeProtect. Have a lovely day. Angela at The HomeProtect Team.

Posted 3 years ago

“Customer service was nice pleasant and sorted my payment issue swiftly”

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Posted 3 years ago

That's what we like to hear! Thank you for your 5 star review. Angela at The HomeProtect Team.

Posted 3 years ago

“Simple and easy to do very help staff”

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Posted 3 years ago

Were always here to help! Thank you for your 5 star review. Angela at The HomeProtect Team.

Posted 3 years ago

“Got sorted quickly”

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Posted 3 years ago

Thrilled your journey was smooth and swift! Thank you for your review. Angela at The HomeProtect Team.

Posted 3 years ago

“Website very easy to use no problems at all. Very straight forward paperwork sent to my email no issues would highly recommend”

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Posted 3 years ago

Great to see you had a smooth journey with us. We do offer a refer a friend scheme, if your friend purchases a policy via this link https://www.homeprotect.co.uk/refer-a-friend you will both get a £25.00 voucher! Thanks Angela at The HomeProtect Team.

Posted 3 years ago

“Easy to use and very helpful, straightforward and quick process”

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Posted 3 years ago

Great to hear! Thank you for your 5 star review. Angela at The HomeProtect Team,

Posted 3 years ago

“Straightforward process and website, extremely helpful customer service folks. Thanks!”

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Posted 3 years ago

That's what we like to hear! Thank you for your kind words. Angela at The HomeProtect Team.

Posted 3 years ago

“Great help with a slightly unusual insurance policy. I found all staff I interacted with to be on the ball. Wait times were minimal. When I had to call back I was able to speak to the same person. So far, so very good.”

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Posted 3 years ago

Great to hear! Welcome to HomeProtect! Have a splendid day. Angela at The HomeProtect Team.

Posted 3 years ago

“Effortless to use”

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Posted 3 years ago

We like to make things easy for you! Thank you for your feedback. Have a lovely day. Angela at The HomeProtect Team.

Posted 3 years ago

“Very helpful and explanatory customer service. Cheapest home insurance I could find. Saved me at least £300 so Thankyou very Home Protect. With the savings I actually paid my car insurance too.”

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Posted 3 years ago

Wow! So pleased we could help you Jacquie! Thank you for your 5 star review. Have a lovely day. Angela at The HomeProtect Team.

Posted 3 years ago

Homeprotect is rated 4.4 based on 2,807 reviews