Homeprotect Reviews

Name: Homeprotect
Address: CI Tower, St George’s Square, New Malden
Rating: 4.40

4.4 Rating 2,822 Reviews

88 %

of reviewers recommend Homeprotect

Company Reviews

Metrics

Info

4.4

Based on 2,822 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

About Homeprotect:

We specialise in non-standard insurance
We cover unoccupied homes, listed properties, properties with a history of flood or subsidence, holiday homes, second homes, landlords, people who have had past financial difficulties or convictions, larger homes with more than 6 bedrooms, homes which have lodgers or are on AirBnB and many more!

We’ll protect your property, inside and out… in minutes
Our customers have saved money and set up their home insurance online, even if they've had insurance problems in the past.

Immediate online quote in most cases, even for very complex circumstances
We quote for a wider set of circumstances online than any other insurance provider in the UK.

5 Star rated buildings policies
Homeprotect buildings insurance policies are rated 5 Star by Defaqto, indicating that the policy is one of the most comprehensive home insurance buildings products available.

Useful extra cover included
Benefit from Basic Legal Expenses and Home Emergency cover included in your policy, as standard.

24hr Home Emergency line
If the worst should happen, call our dedicated team anytime. We’ll explain what information we need from you and we'll explain what happens next.

What we don’t cover
We also think it’s important to be clear on what we don’t cover. Please note that we don't cover homes outside of the UK, damage caused gradually, or by wear and tear, or by failure to fix a known issue, faulty design or poor workmanship or theft, vandalism or accidental damage caused by a paying guest. Find out more details of what is and isn’t covered in our policy booklet https://www.homeprotect.co.uk/policy-booklet

Visit Website

Phone:

0330 660 1000

Email:

marketing@homeprotect.co.uk

Location:

CI Tower, St George’s Square
New Malden
KT3 4HG

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Homeprotect 5 star review on 21st December 2021

Karen P

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good, fair quote. No huge price increase for renewal. Thanks. Happy to stay with.”

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Posted 4 years ago

Thank you for renewing with us Kim, we really do value our customers and their loyalty. Zoe from the HomeProtect Team

Posted 4 years ago

“Easy quick process even though it was a bespoke quote. Thanks”

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Posted 4 years ago

Quick and easy - just as it should be in our eyes and we're pleased you agree Paul. Thank you for the five star review. Zoe from the HomeProtect Team

Posted 4 years ago

“great easy service”

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Posted 4 years ago

That's what we like to hear! I'm pleased you've had a great experience with us. Thank you for your review. Zoe from the HomeProtect Team

Posted 4 years ago

“Excellent and friendly customer service. A much better price than others found. Very helpful throughout. And highly recommended.”

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Posted 4 years ago

It's great to hear that our customer service is worthy of five stars for you. Thank you for picking HomeProtect, your recommendation means the world to us. Zoe from the HomeProtect Team

Posted 4 years ago

“Very good customer service, easy to renew and sensibly priced. This is my third year with Home Protect.”

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Posted 4 years ago

Glad we could tick all the boxes for you David. Thank you for sticking with us, we appreciate your loyalty. Zoe from the HomeProtect Team

Posted 4 years ago

“The price of the combined contents and buildings insurance was highly competitive last year. I searched for a better deal this year...I found that the slight increase in the premium was still good value for the coverage I have chosen. A month or more before the renewal was due, I received an email reminder. It was clearly explained that there may be cheaper deals out there. Documents were emailed and an electronic signature was sufficient for the "credit" for paying the insurance premium monthly. I am happy to stay with HomeProtect.”

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Posted 4 years ago

I'm thrilled to hear that everything has been easy and straightforward for you Noreen - just as it should be in our eyes! Thank you for picking HomeProtect for another year we do value your loyalty. Zoe from the HomeProtect Team

Posted 4 years ago

“We changed our policy to Homeprotect as it was cheaper but had better coverage.”

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Posted 4 years ago

Thank you for choosing HomeProtect James! It's fantastic news you're happy with your cover and that we were competitive for you. Zoe from the HomeProtect Team

Posted 4 years ago

“Great customer service, as normal it was done very quickly and afficiently and at a resonable price.”

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Posted 4 years ago

Wonderful to hear that our service is worthy of five stars for you Alistair. Zoe from the HomeProtect Team

Posted 4 years ago

“Very easily setup online and with excellent communication throughout.”

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Posted 4 years ago

Great to hear that we were able to take the hassle out of insurance for you Robert. Zoe from the HomeProtect

Posted 4 years ago

“Very easy to complete the forms online and when I had to make a change they were very efficient and helpful on the phone”

Helpful Report

Posted 4 years ago

I'm thrilled to hear that everything has been easy and straightforward for you Christine - just as it should be in our eyes! Zoe from the HomeProtect Team

Posted 4 years ago

“Home Protect had all the elements I was looking for in a house and contents policy, especially as my property is a BISF building. I've now got everything covered inside and out, plus legal cover at a great price so now have peace of mind and navigating the online application pages was very easy. I was with another well known home insurance provider for a number of years and never bothered to check the renewal details, so let that policy run on, however upon checking the policy details for this year I found that the premium had gone up for another year, and value of cover down, so did a comparison search and Home Protect had the best and most competitive deal. As I did everything on line I haven't had any contact with their customer service team so cannot rate good or bad, but for the price, I would say HP home insurance is worth considering.”

Helpful Report

Posted 4 years ago

I'm glad we could tick all the boxes for you David. Thank you for the feedback and five star review. Zoe from the HomeProtect Team

Posted 4 years ago

“Signing up process was very straightforward and I was able to add high value items to my policy.”

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Posted 4 years ago

We like to make things straightforward and easy for our customers, so I'm glad you had that experience Hassan. Zoe from the HomeProtect Team

Posted 4 years ago

“Just be aware if you have jewellery items purchased for under the high risk limit of £1,500, even if you have a receipt they will send it off for valuation and increase the value for all jewellery 5% per year owned and 7-8% per year for watches. This sounds great until you try to make a claim. I bought a necklace two years ago for £1,400 not knowing this fact when I took out the policy so didn’t itemise it on the items over the high risk value. After a break in and the necklace was taken they have valued it at £1,540, sounds great but NO, they won’t pay out anything on that item as it’s over the £1,500 limit by £40”

Helpful Report

Posted 4 years ago

I’m sorry to hear that you're having issues with your claim. What you've mentioned is a little confusing and I’d really like to look into why this has happened. Please can you email me your claim reference number so that I can investigate this further for you. Email address: email.service@homeprotect.co.uk Zoe from the HomeProtect Team

Posted 4 years ago

“Was very quick and simple and advisor was very knowledgable.”

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Posted 4 years ago

Quick and simple - just as it should be in our eyes and we're pleased you agree. Thank you for the four star review. Zoe from the HomeProtect Team

Posted 4 years ago

“A positive experience to date. Friendly staff were patient and helpful to ensure that my insurance requirements were understood. Premiums are competitive.”

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Posted 4 years ago

Thanks for the five star review. It's always lovely to come across positive feedback. Zoe from the HomeProtect Team

Posted 4 years ago

“I spoke to a lady who was patient and helpful. However, as she was working from home, she transferred me to a colleague elsewhere, who took the payment. I was suspicious, but my renewed policy details are all online, so it must have all been legitimate. Adapting to changing times.”

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Posted 4 years ago

Brilliant to hear our service is worthy of five stars! We have had to make some changes during lockdown but our customers are always our top priority. Zoe from the HomeProtect

Posted 4 years ago

“I spoke to a very pleasant person who helped me with the insurance I needed. Would certainly recommend. Very easy process and great price for my home insurance.”

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Posted 4 years ago

We pride ourselves on the service we provide, and I'm so pleased the team member you spoke to lived up to this. Zoe from the HomeProtect Team

Posted 4 years ago

“Awful company to deal with.”

Helpful Report

Posted 4 years ago

I'm sorry to learn we've disappointed you. Please email me your policy number. I'd like to understand what went wrong so we can try and put things right. Email: email.service@homeprotect.co.uk Zoe from the HomeProtect Team

Posted 4 years ago

“Over five months, and claim still not sorted. Don’t bother putting a complaint in even though my has been upheld and the customer relations team agrees I have reason to complain, still nothing happening. Broken promises that I will get a call back, requests for the same evidence I have already sent, made to feel like I am the criminal not the victim (my house was broken into), stalling tactics so they don’t have to pay put, and offer much less than what the claim is for. Will never use this company again. They were quick to take my money for the years insurance but not so keen on paying out. They are an absolute shambles.”

Helpful Report

Posted 4 years ago

I’m sorry you felt let down when you needed us Paula. Making a claim of any nature can be stressful, so we’d never want to add to this. I have escalated your review to our Claims Team who will be in touch with you today to hopefully get this resolved. If there's anything further that you need please don't hesitate to get in touch. Zoe from the HomeProtect Team

Posted 4 years ago

“Very good service. They dealt with a break in on an unoccupied building. Customer service was good when dealing with a query with the account.”

Helpful Report

Posted 4 years ago

Sorry to hear about the break in but I'm pleased we were there when you needed us. Thank you for the five star review. Zoe from the HomeProtect Team

Posted 4 years ago

Homeprotect is rated 4.4 based on 2,822 reviews