Homeprotect Reviews

Name: Homeprotect
Address: CI Tower, St George’s Square, New Malden
Rating: 4.39

4.4 Rating 2,695 Reviews

88 %

of reviewers recommend Homeprotect

Company Reviews

Metrics

Info

4.4

Based on 2,695 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

About Homeprotect:

We specialise in non-standard insurance
We cover unoccupied homes, listed properties, properties with a history of flood or subsidence, holiday homes, second homes, landlords, people who have had past financial difficulties or convictions, larger homes with more than 6 bedrooms, homes which have lodgers or are on AirBnB and many more!

We’ll protect your property, inside and out… in minutes
Our customers have saved money and set up their home insurance online, even if they've had insurance problems in the past.

Immediate online quote in most cases, even for very complex circumstances
We quote for a wider set of circumstances online than any other insurance provider in the UK.

5 Star rated buildings policies
Homeprotect buildings insurance policies are rated 5 Star by Defaqto, indicating that the policy is one of the most comprehensive home insurance buildings products available.

Useful extra cover included
Benefit from Basic Legal Expenses and Home Emergency cover included in your policy, as standard.

24hr Home Emergency line
If the worst should happen, call our dedicated team anytime. We’ll explain what information we need from you and we'll explain what happens next.

What we don’t cover
We also think it’s important to be clear on what we don’t cover. Please note that we don't cover homes outside of the UK, damage caused gradually, or by wear and tear, or by failure to fix a known issue, faulty design or poor workmanship or theft, vandalism or accidental damage caused by a paying guest. Find out more details of what is and isn’t covered in our policy booklet https://www.homeprotect.co.uk/policy-booklet

Visit Website

Phone:

0330 660 1000

Email:

marketing@homeprotect.co.uk

Location:

CI Tower, St George’s Square
New Malden
KT3 4HG

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Homeprotect 5 star review on 21st December 2021

Karen P

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A quick and easy process with great service”

Helpful Report

Posted 4 years ago

Glad that we were able to keep things quick and easy for you Diana. Thanks for the five star review. Zoe from the HomeProtect Team

Posted 4 years ago

“I was very impressed - the quote was extremely competitive given that we have a fair amount of work to complete on the house. Extremely good ratings and customer reviews give piece of mind. Very quick process and can manage in a number of ways. Would happily recommend!”

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Posted 4 years ago

Thank you for the five star review Michael. I'm glad we can give you peace of mind. Zoe from the HomeProtect Team

Posted 4 years ago

“Renewed with Homeprotect for a second year. Price jumped by around 20 percent but they were still competitive against a quick check on a price comparison website. With everything else going on this year and with my last insurer going bust, I couldn't be bothered to spend a lot of time seeking the very best price so they keep my business for now. Not had to make any changes or claims, so can't make any judgement there.”

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Posted 4 years ago

Thanks so much for choosing HomeProtect as your insurer Kevin. We're always here whenever you need us. Zoe from the HomeProtect Team

Posted 4 years ago

“After doing a bit of searching online for an insurance broker who dealt with insuring properties with previous subsidence claims . I found these people . Who were not only very friendly and helpful but were also very realistic in their approach. I wouldn't hesitate in recommending them to anyone . Best suggestion I can think of is give them a call and see what they can do for you . I would be happy to verify to anyone that oam a bonofide customer and that what I have put here is 100 percent genuine . Thankyou from Rebecca and eave xxx”

Helpful Report

Posted 4 years ago

Brilliant to hear we could tick all the boxes for you Rebecca. Thank you for your loyalty and brilliant review, your recommendation means the world to us. Zoe from the HomeProtect Team

Posted 4 years ago

“Effortless cover for peace of mind”

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Posted 4 years ago

Thank you for the five star review Michael. I'm glad we can give you peace of mind. Zoe from the HomeProtect Team

Posted 4 years ago

“This is now our second year with HomeProtect. Some minor changes required to the policy result taken care of and each point of contact has been friendly and straight forward. We haven't had to make a claim yet so cannot vouch for the process. But so far so good”

Helpful Report

Posted 4 years ago

Great to hear that you've had a good experience with us so far. Thanks for your loyalty and sticking with us two years in a row. Zoe from the HomeProtect Team

Posted 4 years ago

“I have had Home Protect insurance for several years. The policy suits my needs (self employed working from home), offering a very competitive price. I was really pleased that this years premium was almost the same as last. I check on line for the best price and none could beat Home Protect.”

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Posted 4 years ago

Music to our ears to have such a loyal customer. Thanks for sticking with us. Zoe from the HomeProtect Team

Posted 4 years ago

“Couldn’t be happier with my insurance policy the price was brilliant for content and building really good and so simple to do no hassle at all really brilliant thank you so much I”

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Posted 4 years ago

Thanks for leaving us such a nice review Darron. I'm glad we were able to take the hassle out of insurance for you. Zoe from the HomeProtect Team

Posted 4 years ago

“Great price for unoccupied home insurance whilst we are renovating our house! The website was really easy to use, no hassles to get set up! My dad reccomended HomeProtect after using it himself, would recommend myself now too!”

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Posted 4 years ago

Thanks so much for choosing HomeProtect as your insurer Beth. Happy to hear that we wear able to provide you with cover and good luck with the house renovation! Zoe from the HomeProtect Team

Posted 4 years ago

“We’ve been really pleased with Home Protect for second home insurance for some time but this time round we can’t praise them enough. They have been very understanding about the problems of the Covid 19 lock down, helpful in every way over the renewal, so pleasant to talk to and the renewal premium was excellent.”

Helpful Report

Posted 4 years ago

Thanks for leaving us such a nice review Gill. I'm glad we were able to take the hassle out of insurance for you. Zoe from the HomeProtect Team

Posted 4 years ago

“Easy renewal process and competitive quote at renewal time, unlike many insurance companies.”

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Posted 4 years ago

Glad that we were able keep your renewal quick, simple and competitive for you. Zoe from the HomeProtect Team

Posted 4 years ago

“They are helping with our subsidence problems.”

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Posted 4 years ago

Great to hear that you've had a good experience with us so far. Thanks for the five star review. Zoe from the HomeProtect Team

Posted 4 years ago

“Very helpful staff,easy doing business and very fair prices .All and all good valve for money .”

Helpful Report

Posted 4 years ago

Thanks for taking the time to give us such positive feedback Andrew, I'm pleased we've been able to give you good value for money. Zoe from the HomeProtect Team

Posted 4 years ago

“Very helpful considering we had some additional elements which complicated matters. Everyone else we went to either would offer us a quote (automated rejection no option to actually discuss with a real person) or offered us a really high premium. Home Protect were able to have an actual conversation where we could explain fully the additional details and enabled their underwriters to offer us contents cover at a reasonable price.”

Helpful Report

Posted 4 years ago

Thanks for leaving us such a nice review. I'm glad we were able to take the hassle out of insurance for you. Zoe from the HomeProtect Team

Posted 4 years ago

“I could not have expected better service. I used a comparison website to choose Home Protect for my buildings insurance, on the basis that they offered the best combination of price and customer satisfaction. The ensuing telephone conversation I had with a representative was quick and efficient. The person I dealt with was personable, knowledgeable and able to answer all my questions to my satisfaction. I was impressed.”

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Posted 4 years ago

We pride ourselves on the service we provide, so pleased we lived up to this for you. A huge thank you for the five star review. Zoe from the HomeProtect Team

Posted 4 years ago

“I choose yourselves last year as my previous broker kept hiking up the price every year. My experience with yourselves to date has been fine and easy to do. A bit disappointed that my premium has gone up £60 this year as finances are tight having been on furlough pay for 3 months. May have to review my options again next year if it goes up again.”

Helpful Report

Posted 4 years ago

Thanks for choosing HomeProtect we're thrilled to have you as a customer. We appreciate your feedback with regards to your pricing for cover. It must be frustrating but there are lots of different factors that go into calculating premiums, based on each individual risk assessment. This practice is not unique to us, but operates extensively across the industry. Zoe from the HomeProtect Team

Posted 4 years ago

“Very comprehensive in outlining the policy, with details of requirements and easy to make any amendments.”

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Posted 4 years ago

Thank you for your five-star review Gulab we appreciate it. Zoe from the HomeProtect Team

Posted 4 years ago

“Good price”

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Posted 4 years ago

Glad we could be so competitively priced for you Suresh. Thanks for leaving a top mark review. Zoe from the HomeProtect Team

Posted 4 years ago

“Extremely helpful And pleasant when we used the helpline recently. Very efficient.”

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Posted 4 years ago

It’s amazing to see such positive reviews like yours Dot. We try to make things as simple as possible for you, so we're glad you agree. Zoe from the HomeProtect Team

Posted 4 years ago

“Always helpful and easy to use”

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Posted 4 years ago

Thanks for the five star review. It's always lovely to come across positive feedback. Zoe from the HomeProtect Team

Posted 4 years ago

Homeprotect is rated 4.4 based on 2,695 reviews