Homeprotect Reviews

Name: Homeprotect
Address: CI Tower, St George’s Square, New Malden
Rating: 4.40

4.4 Rating 2,805 Reviews

88 %

of reviewers recommend Homeprotect

Company Reviews

Metrics

Info

4.4

Based on 2,805 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

About Homeprotect:

We specialise in non-standard insurance
We cover unoccupied homes, listed properties, properties with a history of flood or subsidence, holiday homes, second homes, landlords, people who have had past financial difficulties or convictions, larger homes with more than 6 bedrooms, homes which have lodgers or are on AirBnB and many more!

We’ll protect your property, inside and out… in minutes
Our customers have saved money and set up their home insurance online, even if they've had insurance problems in the past.

Immediate online quote in most cases, even for very complex circumstances
We quote for a wider set of circumstances online than any other insurance provider in the UK.

5 Star rated buildings policies
Homeprotect buildings insurance policies are rated 5 Star by Defaqto, indicating that the policy is one of the most comprehensive home insurance buildings products available.

Useful extra cover included
Benefit from Basic Legal Expenses and Home Emergency cover included in your policy, as standard.

24hr Home Emergency line
If the worst should happen, call our dedicated team anytime. We’ll explain what information we need from you and we'll explain what happens next.

What we don’t cover
We also think it’s important to be clear on what we don’t cover. Please note that we don't cover homes outside of the UK, damage caused gradually, or by wear and tear, or by failure to fix a known issue, faulty design or poor workmanship or theft, vandalism or accidental damage caused by a paying guest. Find out more details of what is and isn’t covered in our policy booklet https://www.homeprotect.co.uk/policy-booklet

Visit Website

Phone:

0330 660 1000

Email:

marketing@homeprotect.co.uk

Location:

CI Tower, St George’s Square
New Malden
KT3 4HG

Write Your review

Tell us how Homeprotect made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Homeprotect 5 star review on 21st December 2021

Karen P

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My first policy with them and the quote included lots of extras that were additional fees with other companies. So their price was the most competitive.”

Helpful Report

Posted 3 years ago

We aim to please! Thank you for your kind words! Were delighted to have you join us. Angela at The HomeProtect Team.

Posted 3 years ago

“It was straightforward easy Highley recommend”

Helpful Report

Posted 3 years ago

Great to hear! We do offer a refer a friend scheme, you can sign up here https://www.homeprotect.co.uk/refer-a-friend - once you've signed up you'll receive a unique referral link to share with your friends. When a friend purchases via your link you will both get a £25.00 voucher! Full terms can be found on the web page. Thanks, Angela at The HomeProtect Team.

Posted 3 years ago

“Renewal was far more expensive than first year quote. The only way to get a reasonable quote was to input all of the information again and sign up as a new customer, which took over an hour on the phone. The person on the phone was helpful, but would have been acceptable to just have a competitive renewal quote.”

Helpful Report

Posted 3 years ago

We are very sorry to hear that. We always aim to offer our existing customers the best price available. Could you please send your policy details to resolve@homeprotect.co.uk and I will look into this further. Thanks, Danai at the HomeProtect team

Posted 3 years ago

“Really helpful and clear customer service. Great value for money and definitely better than other insurance companies.”

Helpful Report

Posted 3 years ago

Great to see you had a 5 star experience with us Adam! We aim to be the best! Thank you for your feedback. Angela at The HomeProtect Team.

Posted 3 years ago

“Received the renewal information in good time before the renewal together with instructions about renewal process. This gave me sufficient time to assess the information in order to confirm that the cover was appropriate.”

Helpful Report

Posted 3 years ago

We like to make things easy and swift for you Malcolm! Thank you for your 5 star review. Have a lovely day. Angela at The HomeProtect Team.

Posted 3 years ago

“Great efficient service, no hassle phone contact and understanding staff that deal directly over the phone if you prefer to bypass Internet applications. Now on 2nd year with great competitive price and value.”

Helpful Report

Posted 3 years ago

We're delighted to have you with us for another year Jim! Thank you for your 5 star review. Angela at The HomeProtect Team.

Posted 3 years ago

“I received my renewal from Home Protect expecting the premium to have shot up, (as does happen with so many other companies). But no, I was pleasantly surprised to see that the increase was minimal and certainly acceptable. Well done HomeProtect.”

Helpful Report

Posted 3 years ago

Thank you for your kind words Paul! We're thrilled to have exceeded your expectations. Angela at The HomeProtect Team.

Posted 3 years ago

“This was an insurance for a second home - a flat in a remote seaside town with low property values. My insurance premium had crept up over the years to the point where ( buildings only ) it was approaching my home premium ( buildings and contents ), so I thought that I really should change. HomeProtect provided the same cover at what I thought was an appropriate premium. Every penny counts and you really do need to shop around.”

Helpful Report

Posted 3 years ago

We strive to offer cover that others cant and at a great price too so its great to see we could do that for you! Thank you for your feedback. Angela at The HomeProtect Team.

Posted 3 years ago

“It’s my first home insurance with this company which I purchased on line. I’d never purchased insurance on line but it seemed clear and easy to manage for someone who is not computer savvy”

Helpful Report

Posted 3 years ago

We like to make things easy for you! Welcome to HomeProtect! Thank you for your feedback. Angela at The HomeProtect Team.

Posted 3 years ago

“Friendly helpful service at a competitive price.”

Helpful Report

Posted 3 years ago

We aim to please! Thank you for your kind words. Angela at The HomeProtect Team.

Posted 3 years ago

“Helpful and easy”

Helpful Report

Posted 3 years ago

That's what we like to hear! Thank you for your kind feedback. Angela at The HomeProtect Team.

Posted 3 years ago

“Simple online procedure. I phoned with one question and was answered promptly and clearly. Saved a fortune on my previous company's renewal quote.”

Helpful Report

Posted 3 years ago

We strive to offer the best price and cover around so its great to see you got just that Chris! Thanks for your 5 star review. Angela at The HomeProtect Team.

Posted 3 years ago

“Fair price, seem to care about existing customers and good cover.”

Helpful Report

Posted 3 years ago

We believe in loyalty Warriner! Delighted to have you back with us for another year. Angela at The HomeProtect Team.

Posted 3 years ago

“Really happy with the customer service provided by HomeProtect. They were quick to respond to any questions I had and ensured that I had the best product available.”

Helpful Report

Posted 3 years ago

We're always here to help! Thank you for your 5 star review. Angela at The HomeProtect Team.

Posted 3 years ago

“I recently renewed my home insurance - twice, by mistake! The customer support person I spoke to was clear, pleasant and sorted out my error without making me feel an idiot. She also reduced my premium and refunded my duplicate payment. Great service.”

Helpful Report

Posted 3 years ago

Great to see we exceeded your expectations Elizabeth! Were thrilled to have you with us for another year. Angela at The HomeProtect Team.

Posted 3 years ago

“Dreadful. Happy to take your money for years but make every effort to refuse a claim when it comes down to it.”

Helpful Report

Posted 3 years ago

Sorry to hear of your disappointment Mark, that is never our intention. Please can you send your policy details to resolve@homeprotect.co.uk so we can look into this. Thanks Angela at The HomeProtect Team.

Posted 3 years ago

“Price didn't go up too much and renewal was simple and easy.”

Helpful Report

Posted 3 years ago

We like to make things easy for you! Thank you for your 5 star review Frank! Angela at The HomeProtect Team.

Posted 3 years ago

“Their annual premium for building and content is extremely good value for money, and also their ratings and feedback on the internet seems good”

Helpful Report

Posted 3 years ago

That's what we like to hear! Thank you for your kind feedback. Have a lovely weekend. Angela at The HomeProtect Team.

Posted 3 years ago

“Great virtual communications with minimal paper usage To be able to do an electronic signature is great”

Helpful Report

Posted 3 years ago

We like to make things easy for you Vanessa! Thank you for your 5 star review. Angela at The HomeProtect Team.

Posted 3 years ago

“Easy to renew- all online and seamless service”

Helpful Report

Posted 3 years ago

Great to see you had a seamless journey online with us Allison! Were thrilled to have you with us for another year. Angela at The HomeProtect Team.

Posted 3 years ago

Homeprotect is rated 4.4 based on 2,805 reviews