Homeprotect Reviews

Name: Homeprotect
Address: CI Tower, St George’s Square, New Malden
Rating: 4.39

4.4 Rating 2,695 Reviews

88 %

of reviewers recommend Homeprotect

Company Reviews

Metrics

Info

4.4

Based on 2,695 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

About Homeprotect:

We specialise in non-standard insurance
We cover unoccupied homes, listed properties, properties with a history of flood or subsidence, holiday homes, second homes, landlords, people who have had past financial difficulties or convictions, larger homes with more than 6 bedrooms, homes which have lodgers or are on AirBnB and many more!

We’ll protect your property, inside and out… in minutes
Our customers have saved money and set up their home insurance online, even if they've had insurance problems in the past.

Immediate online quote in most cases, even for very complex circumstances
We quote for a wider set of circumstances online than any other insurance provider in the UK.

5 Star rated buildings policies
Homeprotect buildings insurance policies are rated 5 Star by Defaqto, indicating that the policy is one of the most comprehensive home insurance buildings products available.

Useful extra cover included
Benefit from Basic Legal Expenses and Home Emergency cover included in your policy, as standard.

24hr Home Emergency line
If the worst should happen, call our dedicated team anytime. We’ll explain what information we need from you and we'll explain what happens next.

What we don’t cover
We also think it’s important to be clear on what we don’t cover. Please note that we don't cover homes outside of the UK, damage caused gradually, or by wear and tear, or by failure to fix a known issue, faulty design or poor workmanship or theft, vandalism or accidental damage caused by a paying guest. Find out more details of what is and isn’t covered in our policy booklet https://www.homeprotect.co.uk/policy-booklet

Visit Website

Phone:

0330 660 1000

Email:

marketing@homeprotect.co.uk

Location:

CI Tower, St George’s Square
New Malden
KT3 4HG

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Homeprotect 5 star review on 21st December 2021

Karen P

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Unfortunately we had to claim for a leak in or new property only two days after moving in. The claim was dealt with very quickly and efficiently and with no problems.”

Helpful Report

Posted 3 years ago

Sorry to hear that you had to make a claim Lorraine, but I'm pleased we were able to get it this dealt with quickly and efficiently. Zoe from the HomeProtect Team

Posted 3 years ago

“I had to change from one type of policy to another. The company had a bizarre charging system; if I wanted to transfer I would have received back less than £10. However with the very helpful sales assistant we worked out I could save several hundred by cancelling and having a new policy. Right result in the end and very helpful staff. Thanks.”

Helpful Report

Posted 3 years ago

It's a shame that we missed out on the full five stars, but thank you for your feedback, we will use it to improve out future services. Zoe from the HomeProtect Team

Posted 3 years ago

“I had unusual buildings insurance requirements. During a protracted property purchase I had to make several calls to home protect to get quotes for changing circumstances and timetables. The customer service team helped in a cordial manner throughout the process and pleased to say my rental property is now under cover.”

Helpful Report

Posted 3 years ago

Thank you for your five star review. I'm glad that we could take the hassle out of insurance for your unusual building. Zoe from the HomeProtect Team

Posted 3 years ago

Helpful Report

Posted 3 years ago

Thank you for your five star review. I'm glad that we could take the hassle out of insurance for your unusual building. Zoe from the HomeProtect Team

Posted 3 years ago

“I found a policy that was suitable for my property and it has been very easy to renew. Fortunately I've never needed to make a claim.”

Helpful Report

Posted 3 years ago

Fingers crossed you never need to make a claim, but thank you for picking us to be there should we ever be needed. Zoe from the HomeProtect Team

Posted 3 years ago

“Watch out, I am in a serious dispute. The terms of my policy as sold clearly indicate that water escape other than fixed internal are not covered. However their claims process rejects all water escape. A very unethical procedure to take.”

Helpful Report

Posted 3 years ago

I'm sorry to read that you've had a bad experience with us. It's never our intention to leave our customers disappointed in us. I'd like to investigate this further for you and see what happened. If you could please email me your policy details, I'll get this looked into. Email: resolve@homeprotect.co.uk Zoe from the HomeProtect Team

Posted 3 years ago

“Wide range of products to suit everyone, straightforward application process & value for money.”

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Posted 3 years ago

I'm pleased that we've been able to tick all the boxes for you. Zoe from the HomeProtect Team

Posted 3 years ago

“Best quote I found, much cheaper than my previous provider and for a better level of cover.”

Helpful Report

Posted 3 years ago

I'm pleased that we've been able to tick all the boxes for you. Zoe from the HomeProtect Team

Posted 3 years ago

“Looked around for the best price and policy cover and home protect had it all , good price , good levels of cover So far very happy with information and replies to questions Would highly recommend”

Helpful Report

Posted 3 years ago

Your recommendation means a great deal to us John. Thank you so much for your brilliant feedback. Zoe from the HomeProtect Team

Posted 3 years ago

“Happy with renewal, cost was reasonable. I am in the middle of a claim through yourselves and it was all handled very promptly at the front end and I was happy to renew.”

Helpful Report

Posted 3 years ago

Sorry to hear that you had to make a claim, but I'm please that we were able to resolve it so promptly for you. Zoe from the HomeProtect Team

Posted 3 years ago

“Reasonable yearly price increase”

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Posted 3 years ago

Thank you for your five star review Louise. Zoe from the HomeProtect Team

Posted 3 years ago

“Great service offered, very competitive, and responsive to queries”

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Posted 3 years ago

Wonderful to read that we've been able to provide you with a service worthy of five stars Stephen. Zoe from the HomeProtect Team

Posted 3 years ago

“Been with company over 3 years very happy, service very good and price competitive Mary”

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Posted 3 years ago

Thank you for sticking with us for three years in a row - we really do value our customers loyalty. Zoe from the HomeProtect Team

Posted 3 years ago

“Positive customer service experience, with a fairly priced policy and a good overall experienc”

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Posted 3 years ago

Thank you for your review Margaret. We pride ourselves on the service that we provide, so to read you've had an excellent one is just brilliant. Zoe from the HomeProtect Team

Posted 3 years ago

“Very smooth and efficient sign-up process. So far so good!”

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Posted 3 years ago

Smooth and efficient - just as it should be in our eyes. And we're thrilled that you agree Stephen. Zoe from the HomeProtect Team

Posted 3 years ago

“Excellant customer service, explained everything to detail Would highly recommend them”

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Posted 3 years ago

We aim to please Mrs Taylor! Thank you for your positive feedback and five star review. Zoe from the HomeProtect Team

Posted 3 years ago

“Been with them 3 years now. They are always competitive and communication is good I. E. No long waiting on phone, no long boring menu system to listen to neither. The people I talk to are always polite and helpful. No hassle company. Would recommend definitely.”

Helpful Report

Posted 3 years ago

I'm pleased to read that we've taken the hassle out of insurance for you John. Zoe from the HomeProtect Team

Posted 3 years ago

“Cheap contents insurance. Easy renewal without a massive price increase (just a couple of quid for the year). Not had to claim luckily so cannot comment on customer service when claiming”

Helpful Report

Posted 3 years ago

Fingers crossed you never need to make a claim Denis, but thank you for picking us to be there should we ever be needed. Zoe from the HomeProtect Team

Posted 3 years ago

“Used for house insurance for the last few years. Thankfully Not had to claim yet so can't say how well they deal with claims.”

Helpful Report

Posted 3 years ago

Fingers crossed you never need to make a claim, but thank you for picking us to be there should we ever be needed. Zoe from the HomeProtect Team

Posted 3 years ago

“Service to get insurance is great. Let’s see if I actually need to use they are equally efficient :)”

Helpful Report

Posted 3 years ago

Fingers crossed you never need to make a claim, but thank you for picking us to be there should we ever be needed. Zoe from the HomeProtect Team

Posted 3 years ago

Homeprotect is rated 4.4 based on 2,695 reviews