Homeprotect Reviews

Name: Homeprotect
Address: CI Tower, St George’s Square, New Malden
Rating: 4.40

4.4 Rating 2,830 Reviews

88 %

of reviewers recommend Homeprotect

Company Reviews

Metrics

Info

4.4

Based on 2,830 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

About Homeprotect:

We specialise in non-standard insurance
We cover unoccupied homes, listed properties, properties with a history of flood or subsidence, holiday homes, second homes, landlords, people who have had past financial difficulties or convictions, larger homes with more than 6 bedrooms, homes which have lodgers or are on AirBnB and many more!

We’ll protect your property, inside and out… in minutes
Our customers have saved money and set up their home insurance online, even if they've had insurance problems in the past.

Immediate online quote in most cases, even for very complex circumstances
We quote for a wider set of circumstances online than any other insurance provider in the UK.

5 Star rated buildings policies
Homeprotect buildings insurance policies are rated 5 Star by Defaqto, indicating that the policy is one of the most comprehensive home insurance buildings products available.

Useful extra cover included
Benefit from Basic Legal Expenses and Home Emergency cover included in your policy, as standard.

24hr Home Emergency line
If the worst should happen, call our dedicated team anytime. We’ll explain what information we need from you and we'll explain what happens next.

What we don’t cover
We also think it’s important to be clear on what we don’t cover. Please note that we don't cover homes outside of the UK, damage caused gradually, or by wear and tear, or by failure to fix a known issue, faulty design or poor workmanship or theft, vandalism or accidental damage caused by a paying guest. Find out more details of what is and isn’t covered in our policy booklet https://www.homeprotect.co.uk/policy-booklet

Visit Website

Phone:

0330 660 1000

Email:

marketing@homeprotect.co.uk

Location:

CI Tower, St George’s Square
New Malden
KT3 4HG

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Homeprotect 5 star review on 21st December 2021

Karen P

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Found the website really easy to use and when I rang the customer service team for some advise on my policy they were really helpful.”

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Posted 5 years ago

“Covered off all areas I had questions about very helpful team”

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Posted 5 years ago

“No problems with setting up policy. Policy provides good level of cover for a second home with clear indications re terms for periods when unoccupied. Price was very competitive. Have used them in the past without any problem. However, I accept that the only real test of quality with any insurance company is when you need to make a claim. Hopefully I will never need to put their claims dept. to the test.”

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Posted 5 years ago

“Be aware of very expensive unclear cancellation costs! £100 I have been charged, for a policy which I have only had for about 6 weeks as the house insured, was unoccupied due to being on the market, and has now sold.”

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Posted 5 years ago

Hello, I am sorry to hear about your experience dealing with Homeprotect. Our charges are made aware to all our customer's at point of sale and is also stated on your documents. If you would like to discuss this further, please email me with your policy reference number/correspondence address to: email.service@homeprotect.co.uk Kind regards Mona

Posted 5 years ago

“Would give 0 stars if I could. Had a fire in June, its September now and my house is still full of soot and damage (and I have TWO young children) Every week I get a promise of money and a payout to start rebuilding works, and every week my calls go unreturned and I continue to live in this horrifying nightmare of a burnt down house. Will be going to the FCA next as my complaints go without any notice. STAY AWAY”

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Posted 5 years ago

Hello Parneet, I am sorry to read about this. I can look into this for and check the situation with the claims department. Please email me with your policy number or correspondence address and postcode to: email.service@homeprotect.co.uk Kind regards Mona

Posted 5 years ago

“Worst experience with these guys. After my wife’s wallet was stolen underground, first of all they ask you to deal with their claims department, who keep you holding for very long time. Once you are able to get through them, they ask you for all the proofs as if you have stolen the items. So, for example stolen cash they ask for bank statements. Even when I gave them all the details they finally came back and say they you are not covered for this and for that. Finally ended-up not being able to claim anything. HomeProtect is just good at misleading people. They are there just to collect premium and help you with nothing. Stay away from them. Worst insurance provider in the world. Would have given zero start if it was possible.”

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Posted 5 years ago

Dear Ashish, I have sent you a reply on the other site where you posted this same review. But just to re-iterate, please send me your policy number to email.service@homeprotect.co.uk and I can look into this for you. Kind regards Mona

Posted 5 years ago

“Was very good on price, easy to set up. So far so good!”

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Posted 5 years ago

“Easy to set up. Price on the comparison site is what I paid so no sneaky increases.”

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Posted 5 years ago

“Easy to acquire”

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Posted 5 years ago

“Was quick and easy”

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Posted 5 years ago

“Very good service very quick very efficient”

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Posted 5 years ago

“I found it easy to complete. I usually detest renewing as it’s always complicated and takes too much time. I am happy with my cover as well as feeling safe using your company due to your feedback and uncomplicated jargon.”

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Posted 5 years ago

“Easy to set up, cost reasonable and what’s included is easy to follow.”

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Posted 5 years ago

“Very easy to get set up and looks like great value too.”

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Posted 5 years ago

“Very friendly and helpful staff good value when emailing reply very swift thanks”

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Posted 5 years ago

“Very easy to organise. Brilliant price.”

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Posted 5 years ago

“Excellent service and value for money.”

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Posted 5 years ago

“Lodged a claim in May and it's Sep now. Had to declare the same in new policy. Complained already, tweeted, customer service contacted me and tried to resolve for couple months. I logged a formal complaint and was promised answer/resolution in 8weeks. It's Sep now, and I keep getting automated emails asking if I want to keep claim open. Very easy to setup policy absolute nightmare to claim.”

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Posted 5 years ago

Good afternoon, I am sorry to hear about this. I have sent an email to your personal email address just now. Kind regards Mona

Posted 5 years ago

“It was very easy to set up a policy. So far had no issues.”

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Posted 5 years ago

“Very efficient and easy”

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Posted 5 years ago

Homeprotect is rated 4.4 based on 2,830 reviews