Homeprotect Reviews

Name: Homeprotect
Address: CI Tower, St George’s Square, New Malden
Rating: 4.39

4.4 Rating 2,695 Reviews

88 %

of reviewers recommend Homeprotect

Company Reviews

Metrics

Info

4.4

Based on 2,695 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

About Homeprotect:

We specialise in non-standard insurance
We cover unoccupied homes, listed properties, properties with a history of flood or subsidence, holiday homes, second homes, landlords, people who have had past financial difficulties or convictions, larger homes with more than 6 bedrooms, homes which have lodgers or are on AirBnB and many more!

We’ll protect your property, inside and out… in minutes
Our customers have saved money and set up their home insurance online, even if they've had insurance problems in the past.

Immediate online quote in most cases, even for very complex circumstances
We quote for a wider set of circumstances online than any other insurance provider in the UK.

5 Star rated buildings policies
Homeprotect buildings insurance policies are rated 5 Star by Defaqto, indicating that the policy is one of the most comprehensive home insurance buildings products available.

Useful extra cover included
Benefit from Basic Legal Expenses and Home Emergency cover included in your policy, as standard.

24hr Home Emergency line
If the worst should happen, call our dedicated team anytime. We’ll explain what information we need from you and we'll explain what happens next.

What we don’t cover
We also think it’s important to be clear on what we don’t cover. Please note that we don't cover homes outside of the UK, damage caused gradually, or by wear and tear, or by failure to fix a known issue, faulty design or poor workmanship or theft, vandalism or accidental damage caused by a paying guest. Find out more details of what is and isn’t covered in our policy booklet https://www.homeprotect.co.uk/policy-booklet

Visit Website

Phone:

0330 660 1000

Email:

marketing@homeprotect.co.uk

Location:

CI Tower, St George’s Square
New Malden
KT3 4HG

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Homeprotect 5 star review on 21st December 2021

Karen P

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy conversation on the phone”

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Posted 4 years ago

“Application form is straight forward”

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Posted 4 years ago

“I am a new customer and buying insurance online was a simple and straight forward. Price was super competitive and all documents arrived in email format quickly.”

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Posted 4 years ago

“Auto renew can be difficult as HP doesn't provide the documents (and still hasn't a month later) in due time. Overall customer service is friendly and helpful.”

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Posted 4 years ago

“Timely reminder to renew, good price, auto renewed. Glad I haven't had to use the claim procedure,hope I never do.”

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Posted 4 years ago

“Very straightforward renewal process and friendly customer service on the phone. The quality of any insurance is in the claims service though and I'm glad to say that to date I can't offer comment on that!”

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Posted 4 years ago

“Incredibly smooth, easy and unbelievably cheap compared to many other landlord home insurers. High customer positive feedback gave me an informed choice. For the price I recommend”

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Posted 4 years ago

“Helpful and friendly service, competitive prices and backed by AXA”

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Posted 4 years ago

“Easy to use company, sent me reminders when I had completed correctly which was handy as otherwise I would not of realised! And great price compared to what I was paying”

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Posted 4 years ago

“After a Long time researching insurance on comparison sites Home Protect came up a winner every time. Well done Home Protect and thank you for being there.”

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Posted 4 years ago

“Excellent service ,very helpful in catering the policy to my requirements,great customer service”

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Posted 4 years ago

“Really helpful with a query I had and kept the cost low.”

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Posted 4 years ago

“Good product at a very reasonable price, only too happy to renew my policy again”

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Posted 4 years ago

“Very good building and contents insurance. A decent price and can pay over the phone using c.card. Peace of mind for a fiver a week !.”

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Posted 4 years ago

“Excellent service”

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Posted 4 years ago

“Cant fault Homeprotect. I have a leak in my daughter room where the walls was soaked from water. I rang them and within a couple of hours someone came out, had a look and fixed the problem there and then. Absolutely fantastic been with them now for a few years. I would definitely recommend.”

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Posted 4 years ago

“Quick easy and efficient”

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Posted 4 years ago

“I'm another of the horrendous should be 0 stars reviewer. We had our loft conversion dormer blown off in Storm Ciara which also caused damage to the surrounding roof and water damage to loft area and 1st floor. When we first applied to Home Protect for our insurance there is a pull down menu for flat roofs as a proportion of total roof area. Ours is about 20 percent but the menu was less than 33 percent or more than 33 percent, so we chose the lower one. Having declared the flat roof we assumed we were covered and like most people didn't read the 32-page policy doc in sufficient detail. When we had the damage to the roof on the Sunday morning, during our initial call to Home Protect we were told to go straight to AXA as they were the underwriters. This was incorrect and after a day getting nowhere with AXA we went back to Home Protect. My wife spoke to an advisor who as soon as he heard about the flat roof, and it's age which is 12 or 13 years old, shut down the call and said he'd send us a claim form. A couple of hours later we had a repudiation letter, saying that we needed to have a certificate of maintenance less than 10 years old for the flat roof as stated by a clause on p11 of the 32 page policy doc. I got on to the Complaints dept. who informed us by phone that we should reapply to Claims as Home Protect's systems differentiate by area of flat roof vs total roof, something the initial advisor was uninterested in. If we'd ticked the more than 33 percent flat roof option during our insurance application then correspondence with us from Home Protect would have more clearly flagged up the flat roof maintenance clause. I got back to claims with this info and they said they'd send a contractor out. Not liking things undocumented, I sent an email to our original advisor to let him know the situation. He turned our claim down again and bald-faced told me they don't differentiate by flat roof area and denied that their systems meant that the maintenance clause was not flagged up to us. He kept saying he'd had conversations with "colleagues" but wouldn't put me in contact with his manager or a senior person. He also said his own Complaints Dept and the person in Claims who'd agreed to send the contractor out were wrong. It feels like this particular advisor (who I'd love to name) is incentivised to reject claims. This is a company with no scruples, poor claims processes, so many exclusions they'll always find a reason to refuse cover and you get a different story from everyone you speak to. I'd also be surprised if Mona, the person they get to say they'll deal with online complaints, is real, or just a cheap made up joke (moaner) on people in difficult circumstances with no roof over their heads and water coming in. Like others I don't trust them to be honest or fair and will be raising what I think is a failure of their systems to the Financial Ombudsman. Make your own mind up, but from my perspective the good reviews are related to price and the ease of setting up a policy and renewals (plus they offer a £25 Amazon voucher for renewal decided) and the bad reviews are from people trying to get them to pay up. Horrible, horrible company.”

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Posted 4 years ago

Hello Mike, Your complaint has been registered and we will contact you once our investigations are complete. You have been made aware of the timescales as per the notes on your file. Regards Mona

Posted 4 years ago

“Good value for money and easy process. Would definitely recommend. I hope we don't ever need to make a claim :-)”

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Posted 4 years ago

“No response at all when calling 24/7 home emergency line for a water leak - is this only available Monday to Saturday? If so, this does not fulfil the criteria of 24/7 service! Will be taking custom elsewhere after this”

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Posted 4 years ago

Hello, I am sorry that you could not get through to report your claim. Please provide me with you policy reference number and send to: email.service@homeprotect.co.uk so that I can look into this and ask them to contact you. Kind regards Mona

Posted 4 years ago

Homeprotect is rated 4.4 based on 2,695 reviews