Homeprotect Reviews

Name: Homeprotect
Address: CI Tower, St George’s Square, New Malden
Rating: 4.40

4.4 Rating 2,832 Reviews

88 %

of reviewers recommend Homeprotect

Company Reviews

Metrics

Info

4.4

Based on 2,832 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

About Homeprotect:

We specialise in non-standard insurance
We cover unoccupied homes, listed properties, properties with a history of flood or subsidence, holiday homes, second homes, landlords, people who have had past financial difficulties or convictions, larger homes with more than 6 bedrooms, homes which have lodgers or are on AirBnB and many more!

We’ll protect your property, inside and out… in minutes
Our customers have saved money and set up their home insurance online, even if they've had insurance problems in the past.

Immediate online quote in most cases, even for very complex circumstances
We quote for a wider set of circumstances online than any other insurance provider in the UK.

5 Star rated policies
Homeprotect home insurance policies are 5-star rated by Moneyfacts.

Useful extra cover included
Benefit from Basic Legal Expenses and Home Emergency cover included in your policy, as standard.

24hr Home Emergency line
If the worst should happen, call our dedicated team anytime. We’ll explain what information we need from you and we'll explain what happens next.

What we don’t cover
We also think it’s important to be clear on what we don’t cover. Please note that we don't cover homes outside of the UK, damage caused gradually, or by wear and tear, or by failure to fix a known issue, faulty design or poor workmanship or theft, vandalism or accidental damage caused by a paying guest. Find out more details of what is and isn’t covered in our policy booklet https://www.homeprotect.co.uk/policy-booklet

Visit Website

Phone:

0330 660 1000

Email:

marketing@homeprotect.co.uk

Location:

CI Tower, St George’s Square
New Malden
KT3 4HG

Write Your review

Tell us how Homeprotect made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Homeprotect 5 star review on 21st December 2021

Karen P

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I haven’t needed to make a claim as yet, but the renewal process is simple and straightforward”

Helpful Report

Posted 2 years ago

Fingers crossed you never have to make a claim Justine! Great to see your experience so far has been an easy one. Thanks, Angela at The Homeprotect Team.

Posted 2 years ago

“I contacted Homeprotect after difficult discussions with my then Insurer. Homeprotect were very helpful and dealt with my enquiry very quickly and at a sensible price.”

Helpful Report

Posted 2 years ago

We are always happy to help Peter! Thank you for your brilliant feedback. Angela at The Homeprotect Team.

Posted 2 years ago

“The strap line insurance is very seductive but the cover you need is on a par with other insurers. Happy either the price and the automated service.”

Helpful Report

Posted 2 years ago

Thank you for your great feedback. Angela at The Homeprotect Team.

Posted 2 years ago

“Good service prices fair.”

Helpful Report

Posted 2 years ago

We strive to offer the best cover around all without breaking the bank! Thanks Jim for your great feedback. Angela at The Homeprotect Team.

Posted 2 years ago

“Helped me sort out the details”

Helpful Report

Posted 2 years ago

We aim to please! Thank you for your feedback review. Angela at The Homeprotect Team.

Posted 2 years ago

“My renewal cost less from the previous year for the same cover, so am very pleased”

Helpful Report

Posted 2 years ago

We like to stay loyal! Thank you for your great feedback. Angela at The Homeprotect Team.

Posted 2 years ago

“Very easy online service and good price”

Helpful Report

Posted 2 years ago

We like to make your journey hassle free! Thank you for your feedback. Angela at The HomeProtect Team.

Posted 2 years ago

“Initial set up was good and clear. As in accordance if there were any changes I had to notify - I was getting roof repairs but this went over time for completion and notified promptly but this meant an unexpected change, no big deal really , the clerk I spoke with was fine and double checked everything with her manager, her English was good but both our different accents made things a little more difficult”

Helpful Report

Posted 2 years ago

We're pleased to hear that set up was good and clear. Pleased that you managed to get everything added to your policy in good order. If you would like us to look into this any further, please send your policy details to resolve@homeprotect.co.uk. Dee at the HomeProtect team.

Posted 2 years ago

“There was some miscommunication and it took sometime to resolve this. I think the company was having personnel issues but I hope it’s all sorted now, especially on the customer service side.”

Helpful Report

Posted 2 years ago

We are genuinely sorry to hear of your experience, and would like to look into this further. Please send your policy details to resolve@homeprotect.co.uk, so we can look into this for you. Dee at the HomeProtect team

Posted 2 years ago

“Good value for money for the cover on the house contents and property insurance.”

Helpful Report

Posted 2 years ago

We aim to please Nickic! Thank you for your feedback. Angela at The HomeProtect Team.

Posted 2 years ago

“Quick response, easy to talk to, friendly and helpful”

Helpful Report

Posted 2 years ago

We aim to please Adrian! Thank you for your feedback. Angela at The HomeProtect Team.

Posted 2 years ago

“Thank you for the quick and quality delivery”

Helpful Report

Posted 2 years ago

If you're happy we're happy Samuel! Thank you for your feedback. Angela at The HomeProtect Team.

Posted 2 years ago

“I was appearing to be ripped off by other insurers when trying to insure my mother's empty house with minimal contents. They wanted almost double the premium being paid when occupied. Home protect were recommended by a friend and talked everything through with me and came up with an extremely reasonable quote.”

Helpful Report

Posted 2 years ago

We like to offer cover that others cant, and at even greater prices. So its great to see we could do that for you Nutty! Thank you for your feedback. Angela at The HomeProtect Team.

Posted 2 years ago

“Very quick response, and managed it end to end, The effort was about the solution not the cost. A refreshing change”

Helpful Report

Posted 2 years ago

That's what we like to hear Mark! Thank you for yoru great feedback. Angela at The HomeProtect Team.

Posted 2 years ago

“Switched provider due to increased premium. Home Protect was competitive and website easy to use.”

Helpful Report

Posted 3 years ago

We aim to please Trevor! Thank you for your great feedback. Angela at The HomeProtect Team.

Posted 3 years ago

“Good communication about renewals. Very helpful and friendly staff on the phone. I've never had to claim so cannot comment on that.”

Helpful Report

Posted 3 years ago

Fingers crossed you never have to make a claim Katie! Thank you for your great feedback. Angela at The HomeProtect Team.

Posted 3 years ago

“Homeprotect dealt with our claim very quickly when we had a water leak from one of our showers, which soaked the ceiling and the wall. They arranged for someone to be there within 24 hours to sport and stop the leak and then arranged a company to carry out the repairs. If I had a criticism it is that their preferred supplier was not really up to the job, they took ages to complete the repairs and we now have creaky floorboards in the bathroom. Other than that though they handled tings well.”

Helpful Report

Posted 3 years ago

Sorry to hear you have had to make a claim Jeremy. I have passed your feedback on to relevant team for improvements. Thank you Angela at The HomeProtect Team.

Posted 3 years ago

“Overall very good. Staff always polite and do try their best, however it did take a lot of time to process my claim and fair enough the accessors were busy but an email to confirm receipts etc and just keep in touch would have been appreciated. Covid is used as an excuse far to often. But I do appreciate I was not the only one with a claim wanting attention so overall a good service and that’s probably why I’ve kept with you Many thanks”

Helpful Report

Posted 3 years ago

Thank you for your feedback, sorry to hear about your claims experience we are looking to better our service where we can so your feedback is appreciated. Angela at The HomeProtect Team.

Posted 3 years ago

“Easy to buy a new policy on line but would have been even easier just to let the auto-renewal go through. But it was more expensive - loyalty isn’t encouraged. Saved money by cancelling my policy with them and buying a new one on line from the same company with all the same criteria. More work for them to create a new policy and more work for me to fill the forms in again.”

Helpful Report

Posted 3 years ago

Thank you for your feedback it has been passed on to the relevant team for improvements. Angela at The HomeProtect Team.

Posted 3 years ago

“Although we have not made any claims it seems straight forward enough. We were happy with the policy literature we received.”

Helpful Report

Posted 3 years ago

Fingers crossed you never have to make a claim! Thank you for your feedback. Angela at The HomeProtect Team.

Posted 3 years ago

Homeprotect is rated 4.4 based on 2,832 reviews