Homeprotect Reviews

Name: Homeprotect
Address: CI Tower, St George’s Square, New Malden
Rating: 4.40

4.4 Rating 2,800 Reviews

88 %

of reviewers recommend Homeprotect

Company Reviews

Metrics

Info

4.4

Based on 2,800 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

About Homeprotect:

We specialise in non-standard insurance
We cover unoccupied homes, listed properties, properties with a history of flood or subsidence, holiday homes, second homes, landlords, people who have had past financial difficulties or convictions, larger homes with more than 6 bedrooms, homes which have lodgers or are on AirBnB and many more!

We’ll protect your property, inside and out… in minutes
Our customers have saved money and set up their home insurance online, even if they've had insurance problems in the past.

Immediate online quote in most cases, even for very complex circumstances
We quote for a wider set of circumstances online than any other insurance provider in the UK.

5 Star rated buildings policies
Homeprotect buildings insurance policies are rated 5 Star by Defaqto, indicating that the policy is one of the most comprehensive home insurance buildings products available.

Useful extra cover included
Benefit from Basic Legal Expenses and Home Emergency cover included in your policy, as standard.

24hr Home Emergency line
If the worst should happen, call our dedicated team anytime. We’ll explain what information we need from you and we'll explain what happens next.

What we don’t cover
We also think it’s important to be clear on what we don’t cover. Please note that we don't cover homes outside of the UK, damage caused gradually, or by wear and tear, or by failure to fix a known issue, faulty design or poor workmanship or theft, vandalism or accidental damage caused by a paying guest. Find out more details of what is and isn’t covered in our policy booklet https://www.homeprotect.co.uk/policy-booklet

Visit Website

Phone:

0330 660 1000

Email:

marketing@homeprotect.co.uk

Location:

CI Tower, St George’s Square
New Malden
KT3 4HG

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Homeprotect 5 star review on 21st December 2021

Karen P

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Nice easy to filling in data on the site”

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Posted 1 month ago

That's what we like to hear! Thank you for your 5 star review. The Homeprotect Team.

Posted 1 month ago

“Good service. Quick and easy to set up”

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Posted 1 month ago

Your 5-star feedback made our day! We're committed to continuing to exceed your expectations. Thank you, The Homeprotect Team.

Posted 1 month ago

“We've used Homeprotect for a number of years as I need cover for having visitors to Open Studios as well as ordinary house insurance. When we had problems with a broken sewer pipe in the drive a few years ago, they were very efficient in dealing with it. The price hasn't increased significantly over the years, so I'm happy to continue”

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Posted 1 month ago

We’re delighted to see your 5-star review! It's wonderful to know that you enjoyed our service. Thank you, The Homeprotect Team.

Posted 1 month ago

“Been with homeprotect a number of years now, the auto renew notification before the date of renewal just to prompt its due is always ontime, and cover is seemless”

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Posted 1 month ago

Your 5-star feedback made our day Ade! We're committed to continuing to exceed your expectations. Thank you, The Homeprotect Team.

Posted 1 month ago

“I found the site easy to navigate and the price was a bonus, thank you”

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Posted 1 month ago

Thank you so much for your amazing review Linda! We're thrilled to hear that you had a great experience with us. The Homeprotect Team

Posted 1 month ago

“Quick and covered my CCJ . AXA so brilliant cover”

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Posted 1 month ago

That's what we like to hear Goldie! Thank you for your 5 star review. The Homeprotect Team.

Posted 1 month ago

“Very friendly and helpful staff. They did not rush me and answered my questions politely and with patience.”

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Posted 1 month ago

We’re delighted to see your 5-star review Jackie! It's wonderful to know that you enjoyed our service. Thank you, The Homeprotect Team.

Posted 1 month ago

“The initial renewal phone call was fine although the increase above inflation not so welcome. However I did receive unnecessary reminders to renew after having paid”

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Posted 1 month ago

Thank you for the positive feedback! I have sent your comments to our Change team to look into how we can improve. Thank you, The Homeprotect Team.

Posted 1 month ago

“I found HomeProtect customer service very well. Helped me step by step with my claim and provided the solutions. I have renewed my insurance with them for the next year.”

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Posted 1 month ago

Thank you for the positive feedback! We’re glad you had a good experience with us. Thank you, The Homeprotect Team.

Posted 1 month ago

“Very simple and speedy application process and reasonably priced for meeting all my cover needs. Thank you”

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Posted 1 month ago

We strive to offer cover that others can't, so it's great to see we could do that for you! Thank you, The Homeprotect Team.

Posted 1 month ago

“Just joined, and so far, everything has been smooth sailing. Hopefully, it stays that way!”

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Posted 1 month ago

Thank you for the positive feedback Felicity! We're committed to continuing to exceed your expectations. The Homeprotect Team.

Posted 1 month ago

“This is my first time using Home protect as my last insurers do not cover Home Insurance from end of our year with them.I went onlin e to chat with a customer service lady who was very helpful about the cover.I had questions about if I managed to sell my current home,do i get a refund on the unused months.Nothing seem to be a problem and she explained that we just need to let them know when we completed the sale.”

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Posted 1 month ago

Your 5-star feedback made our day Kim! It's wonderful to know that you enjoyed our service. Thank you, The Homeprotect Team.

Posted 1 month ago

“It was quick clean and easy to both get and arrange. Excellent service without the nonsensical clap trap. Thanks”

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Posted 1 month ago

Thank you so much for your amazing review Ken! It's wonderful to know that you enjoyed our service. The Homeprotect Team.

Posted 1 month ago

“Organising the insurance was straight forward but as I haven't had to make a claim I cannot comment on this.”

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Posted 1 month ago

Thank you for the positive feedback Jess! We're committed to continuing to exceed your expectations. Thank you, The Homeprotect Team.

Posted 1 month ago

“A very helpful insurance company that had great patience whilst I was sorting out what was required for a new insurance. I certainly would recommend this company for outstanding courteousy, patience and helpfulness.”

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Posted 1 month ago

We’re delighted to see your 5-star review Barny! It's wonderful to know that you enjoyed our service. Thank you, The Homeprotect Team.

Posted 1 month ago

“I needed to bring the start date forward. I was answered by a man who asked a few questions. I was cut off!!! I phoned again Farah answered my call and was polite and professional”

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Posted 2 months ago

Thank you for the positive feedback Phillip! We’re glad you had a good experience with us. Thank you, The Homeprotect Team.

Posted 2 months ago

“I’ve been with Homeprotect now for over 12 years (without a claim) and their annual premium keeps going down (yes, down! unlike the ridiculous price hikes everywhere else). Now, that’s reasonable and very impressive!”

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Posted 2 months ago

Your 5-star feedback made our day Rainer! It's wonderful to know that you enjoyed our service. Thank you, The Homeprotect Team.

Posted 2 months ago

“Gives me piece of mind when I am away knowing my house is protected. However I will not know how the company would react should I make a claim as I never have done to date.”

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Posted 2 months ago

We're committed to continuing to exceed your expectations. Thank you, The Homeprotect Team.

Posted 2 months ago

“Easy to set up and reasonably priced. Covered most of my insurance needs.”

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Posted 2 months ago

We strive to offer cover that others can't, so it's great to see we could do that for you! Thank you, The Homeprotect Team.

Posted 2 months ago

“Needed specialist insurance and used a search engine Went into home protect and filled out online details Very pleased with ease and price”

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Posted 2 months ago

We strive to offer cover that others can't, so it's great to see we could do that for you! Thank you, The Homeprotect Team.

Posted 2 months ago

Homeprotect is rated 4.4 based on 2,800 reviews