Homeprotect Reviews

Name: Homeprotect
Address: CI Tower, St George’s Square, New Malden
Rating: 4.39

4.4 Rating 2,692 Reviews

88 %

of reviewers recommend Homeprotect

Company Reviews

Metrics

Info

4.4

Based on 2,692 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

About Homeprotect:

We specialise in non-standard insurance
We cover unoccupied homes, listed properties, properties with a history of flood or subsidence, holiday homes, second homes, landlords, people who have had past financial difficulties or convictions, larger homes with more than 6 bedrooms, homes which have lodgers or are on AirBnB and many more!

We’ll protect your property, inside and out… in minutes
Our customers have saved money and set up their home insurance online, even if they've had insurance problems in the past.

Immediate online quote in most cases, even for very complex circumstances
We quote for a wider set of circumstances online than any other insurance provider in the UK.

5 Star rated buildings policies
Homeprotect buildings insurance policies are rated 5 Star by Defaqto, indicating that the policy is one of the most comprehensive home insurance buildings products available.

Useful extra cover included
Benefit from Basic Legal Expenses and Home Emergency cover included in your policy, as standard.

24hr Home Emergency line
If the worst should happen, call our dedicated team anytime. We’ll explain what information we need from you and we'll explain what happens next.

What we don’t cover
We also think it’s important to be clear on what we don’t cover. Please note that we don't cover homes outside of the UK, damage caused gradually, or by wear and tear, or by failure to fix a known issue, faulty design or poor workmanship or theft, vandalism or accidental damage caused by a paying guest. Find out more details of what is and isn’t covered in our policy booklet https://www.homeprotect.co.uk/policy-booklet

Visit Website

Phone:

0330 660 1000

Email:

marketing@homeprotect.co.uk

Location:

CI Tower, St George’s Square
New Malden
KT3 4HG

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Homeprotect 5 star review on 21st December 2021

Karen P

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had historic subsidence before I bought the property and I was excepted as long as having no subsidence in the last ten years which I don’t have”

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Posted 6 months ago

That's what we like to hear Felicity! Thank you for your feedback. The Homeprotect Team.

Posted 6 months ago

“Simple, competitive and quick”

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Posted 6 months ago

That's what we like to hear David! Thank you for your 5 star review. The Homeprotect Team.

Posted 6 months ago

“Fast and efficient service”

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Posted 6 months ago

Great to hear we could help you Rita! Thank you for your 5 star feedback. The Homeprotect Team.

Posted 6 months ago

“They beat the lowest quote by 50% for a higher level of cover and better cover. This was on a listed building and they didnt use hours of my time going through all the questions.”

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Posted 6 months ago

We strive to offer cover that others can't, so it's great to see we could do that for you David! Thank you, The Homeprotect Team.

Posted 6 months ago

“Very helpful and got the job done quickly and efficiently”

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Posted 6 months ago

That's what we like to hear Adam! Thank you for your 5 star review. The Homeprotect Team.

Posted 6 months ago

“I made a claim on 17 January 2024 concerning a water leak. I have had 2 visits from them to assess the source of the leak (on 1 February and 14 March). Since then no action has been taken other than offering £100 compensation for their delays. Communications truly awful and they show no sense of urgency. 4 months have now elapsed since making my claim.”

Helpful Report

Posted 6 months ago

Sorry to hear this. We have looked into this for you. Our complaints team is now handling this. Thanks, The Homeprotect Team.

Posted 6 months ago

“Home protect gave a reasonable quote compared to many other providers, the website was easy to work through to enter all my details, so a very easy process. Communication has been good.”

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Posted 7 months ago

That's what we like to hear Simon! Thank you for your 5 star review. The Homeprotect Team.

Posted 6 months ago

“Homeprotect answered all of my questions & helped me get a best price deal with them.”

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Posted 7 months ago

We are always happy to help David! Thank you for your feedback. The Homeprotect Team.

Posted 6 months ago

“AVOID THIS SCAM COMPANY AT ALL COSTS…… AVOID THIS SCAM COMPANY AT ALL COSTS… Payed my insurance premiums to this company only to be told after 4 months of having a hole in my roof that it’s down to poor workmanship and my claim is not covered. There is no customer services with home protect they just don’t call you back for nothing… a one off storm event has nothing to do with the condition of the roof.. please do not use this company as they will take your money and not cover you and remember the surveying officer that comes to the property is the wolf in sheep’s clothing for home protect this claim was all ways getting declined. DO NOT USE THEM 100% fraudsters.”

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Posted 7 months ago

Sorry to hear this. We have looked into this for you. Our complaints team is now handling this. Thanks, The Homeprotect Team.

Posted 7 months ago

“Extremely p!eased with the service your team got me out of a fix efficiently and with no fuss. Thank you”

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Posted 7 months ago

We are always happy to help! Thank you for your feedback. The Homeprotect Team.

Posted 7 months ago

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Posted 7 months ago

“It was all nice easy for renewing my insurance .no harrase just nice and easy”

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Posted 7 months ago

That's what we like to hear Jennifer! Thank you for your 5 star review. The Homeprotect Team.

Posted 7 months ago

“Good customer service, short wait times and helpful staff. The whole process of buying the insurance was fairly straightforward and the quoted prices are competitive.”

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Posted 7 months ago

That's what we like to hear! Thank you for your positive review. The Homeprotect Team.

Posted 7 months ago

“I organised cover on behalf of my elderly mother and found the process very straightforward.”

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Posted 8 months ago

Great to see we could make your experience easy! Thank you for your feedback. Angela at The Homeprotect Team.

Posted 8 months ago

“When contacted homeprotect for the renewal price increase and to change the direct debit date the customer services was excellent Everything was sorted quickly and there I am again for the second year customer Thank you”

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Posted 8 months ago

That's what we like to hear! Thank you for your great feedback. Angela at The Homeprotect Team.

Posted 8 months ago

“I was insured with Home Protect for 8… I was insured with Home Protect for 8 years until today. Never again, I cancelled my insurance due to underhand tactics to charge me more for my policy due to their own errors. The company simply does not speak English, they deal in riddles and so many get out clauses their service is worthless. I could not get a straight conversation with their representative today. There are many more insurers out there who provide a much clearer and friendlier and honest service out there. I wont touch this company again and suggest that anyone considering them looks elsewhere also. I shall write a more detailed and scathing review when I have more time but wanted to put up this warning immediately to hopefully avoid others considering using them from having the same awful experience!”

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Posted 8 months ago

Sorry to read of your disappointment. I can see a complaint has been raised and someone will be in contact. Thanks Angela at The Homeprotect Team.

Posted 8 months ago

“Excellent product and service. Would recommend”

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Posted 8 months ago

Great to see you had a 5 star experience with us! Thank you, Angela at The Homeprotect Team.

Posted 8 months ago

“Had about 3 years ago burst pipe in the ceiling and I had an excellent support and service”

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Posted 8 months ago

Great to see we could offer you a 5 star claims service Hatem! Thank you, Angela at The Homeprotect Team.

Posted 8 months ago

“Your insurance history will count very badly with this company. Tried to get insurance for a second home we are looking to buy, but because current property was flooded 3 years ago , they will not insure the second home for flood or storm damage. They seem to think that the risk of flood follows YOU around in some biblical fashion perhaps. Crazy logic.”

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Posted 8 months ago

Sorry to read of your disappointment. If you would like to discuss this further, please send your concerns to resolve@homeprotect.co.uk. Thanks Angela at The Homeprotect Team.

Posted 8 months ago

“After getting a renewal price from my last insurance which tripled my payment i decided it was time to go somewhere else . Found homeprotect and was able to get everything insured for a very good price . Good value for my money 👍👍”

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Posted 8 months ago

You made the right choice Jason! Thank you for your 5 star feedback. Angela at The Homeprotect Team.

Posted 8 months ago

Homeprotect is rated 4.4 based on 2,692 reviews