Homeprotect Reviews

Name: Homeprotect
Address: CI Tower, St George’s Square, New Malden
Rating: 4.40

4.4 Rating 2,758 Reviews

88 %

of reviewers recommend Homeprotect

Company Reviews

Metrics

Info

4.4

Based on 2,758 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

About Homeprotect:

We specialise in non-standard insurance
We cover unoccupied homes, listed properties, properties with a history of flood or subsidence, holiday homes, second homes, landlords, people who have had past financial difficulties or convictions, larger homes with more than 6 bedrooms, homes which have lodgers or are on AirBnB and many more!

We’ll protect your property, inside and out… in minutes
Our customers have saved money and set up their home insurance online, even if they've had insurance problems in the past.

Immediate online quote in most cases, even for very complex circumstances
We quote for a wider set of circumstances online than any other insurance provider in the UK.

5 Star rated buildings policies
Homeprotect buildings insurance policies are rated 5 Star by Defaqto, indicating that the policy is one of the most comprehensive home insurance buildings products available.

Useful extra cover included
Benefit from Basic Legal Expenses and Home Emergency cover included in your policy, as standard.

24hr Home Emergency line
If the worst should happen, call our dedicated team anytime. We’ll explain what information we need from you and we'll explain what happens next.

What we don’t cover
We also think it’s important to be clear on what we don’t cover. Please note that we don't cover homes outside of the UK, damage caused gradually, or by wear and tear, or by failure to fix a known issue, faulty design or poor workmanship or theft, vandalism or accidental damage caused by a paying guest. Find out more details of what is and isn’t covered in our policy booklet https://www.homeprotect.co.uk/policy-booklet

Visit Website

Phone:

0330 660 1000

Email:

marketing@homeprotect.co.uk

Location:

CI Tower, St George’s Square
New Malden
KT3 4HG

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have been with Home Protect for some time to insure my combi - boiler and receive a yearly service. This years service saw my boiler condemned - although there were no problems with it prior to the visit. No explanation was given except a scant 'general leak' written on the service sheet. Upon telephoning the companty who serviced the boiler I was told they had emailed Homeprotect. Upon telephoning Homeprotect I was offered £49.21 to replace my boiler. No question of repair, no discussion about how to replace it. Needless to say I have cancelled my DD, have a new boiler and won't need to insure it since it guaranteed for 10years and a service only costs £65. I may as well have done this and saved the insurance money each month. Once again trying to gain peace of mind through insurance is a waste of money.”

Helpful Report

Posted 1 month ago

Sorry to read of your disappointment. I have raised this to our complaints team who will be in touch shortly. Thanks, The Homeprotect Team.

Posted 1 month ago

“Good competitive price for my home insurance, easy to set up. No problem so far but had no claims to deal with.”

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Posted 1 month ago

We strive to offer cover that others can't, so it's great to see we could do that for you Les! Thank you, The Homeprotect Team.

Posted 1 month ago

“all they have done is taken money from me, this is easy and they ask fora review ?? I can only say average and this is generous, taking money from people isn't difficult. Hopefully I don't need to make a claim, the insurance industry does not have a good reputation but I'm obliged to engage with them, its a condition of my mortgage. 🤦‍♂️”

Helpful Report

Posted 1 month ago

We’re sorry to hear about your experience, Burns. Please send your policy details through a private message here, and we’ll investigate this right away. Thanks, The Homeprotect Team.

Posted 1 month ago

“By agreeing to insure when I was having a problem. Not cheap but better than most others”

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Posted 1 month ago

Thank you for the positive feedback Peter! The Homeprotect Team.

Posted 1 month ago

“Easy to navigate Best value”

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Posted 2 months ago

That's what we like to hear Brian! Thank you for your 5 star review. The Homeprotect Team.

Posted 1 month ago

“It's my second year with Home Protect. I've renewed yet again because I've found them very responsive and helpful. I always get to speak to a real person on the phone (a real plus) when discussing my cover, and they are available till late in the evenings and Saturdays. Most importantly, their cover and their premiums are very competitive. The only thing I can't comment on is their response to claims, because I have never needed to make any claim with them up to this point!”

Helpful Report

Posted 2 months ago

Thank you for the positive feedback! We're committed to continuing to exceed your expectations. Thank you, The Homeprotect Team.

Posted 1 month ago

“Terrible service ! Got e mail saying “ click here “ to get an e mail from Homeprotect with a link or instructions how to access my account. Tried this twice without success. Checked spam and not gone there either. Hopeless if this is how it starts !”

Helpful Report

Posted 2 months ago

Sorry to read of your disappointment, Vince. I kindly request you to reach us via webchat at the following link: https://www.homeprotect.co.uk/contact-us, or contact our phone support at 0330 660 3694. Our opening hours are Monday to Friday from 9 am to 8 pm, and Saturday from 9 am to 1 pm, we’ll get on this right away to assist you further. Thanks, The Homeprotect Team.

Posted 1 month ago

“Fuss free, reasonably priced policy.”

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Posted 2 months ago

That's what we like to hear Emma! Thank you for your 5 star review. The Homeprotect Team.

Posted 1 month ago

“Competitive price, all documents under your account log in Fairly quick to get through on phone for customer services”

Helpful Report

Posted 2 months ago

Thank you for the positive feedback! We’re glad you had a good experience with us. Thank you, The Homeprotect Team.

Posted 1 month ago

“No issues with the property so can't comment on service. Property was able to be insured by them though when other couldn't. Renewal was transparent but the price had increased by c. £150.”

Helpful Report

Posted 2 months ago

Thank you for the positive feedback! The Homeprotect Team.

Posted 1 month ago

“Submitted a claim. Then decided to cancel it as the cost to make good damage was less than the excess. Homeprotect refused to cancel the claim. I now have a claim on my record where they have paid out zero pounds. As a result my premium has gone up from 450 pounds to nearly 1000. Also, don't touch the emergency cover....they couldn't raise a plumber to fix a leak so had to get our own. Awful. Now heading to the insurance Ombudsman to try and get the non claim canceled.”

Helpful Report

Posted 2 months ago

Sorry to hear this, Andy. Could you please contact our customer service from the link given below so that this can escalated? https://www.homeprotect.co.uk/contact-us

Posted 2 months ago

“Customer service was really good it was good to actually talk to someone and not an A1 or BOT, happy with the price,let's hope I don't have to make a claim”

Helpful Report

Posted 2 months ago

We’re delighted to see your 5-star review Barry! It's wonderful to know that you enjoyed our service. Thank you, The Homeprotect Team.

Posted 2 months ago

“So far we thankfully haven't had to use our home insurance but the start process was very smooth and quick.”

Helpful Report

Posted 2 months ago

Thank you so much for your amazing review! We're thrilled to hear that you had a great experience with us. The Homeprotect Team

Posted 1 month ago

“Great customer service from Homeprotect team.”

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Posted 2 months ago

Thank you so much for your amazing 5-star review! The Homeprotect Team.

Posted 2 months ago

“Excellent customer service reported home emergency an the engineer came out within 2 hours an fixed the issue”

Helpful Report

Posted 2 months ago

Thank you so much for your amazing review! We're thrilled to hear that you had a great experience with us. The Homeprotect Team

Posted 2 months ago

“Very impressed by the price and how easy it was to use the online service.”

Helpful Report

Posted 2 months ago

Thank you so much for your amazing review! We're thrilled to hear that you had a great experience with us. The Homeprotect Team

Posted 2 months ago

“I was very pleased with the price of the policy, but I had to make a last minute change and I am still waiting for my correct policy documents and price. I have been waiting 3 weeks and have called but no-one can help.”

Helpful Report

Posted 2 months ago

We’re sorry to hear this. I’ve raised this with our complaints team, and they'll reach out shortly. Thanks, The Homeprotect Team.

Posted 2 months ago

“Got the cover we wanted at a good price and easy to arrange on line.”

Helpful Report

Posted 2 months ago

Thank you so much for your amazing review Lian! We’re glad you had a good experience with us. Thank you, The Homeprotect Team.

Posted 2 months ago

“As I've gotten older I naturally worry more about how I'd replace things should something happen. I was quite confused about home insurance and didn't really know where to start but you made it really easy. Now I'm protected my mind is at ease and I van relax a bit more.”

Helpful Report

Posted 2 months ago

Your 5-star feedback made our day Tracey! We're committed to continuing to exceed your expectations. Thank you, The Homeprotect Team.

Posted 2 months ago

“All good great service !!!”

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Posted 2 months ago

Thank you so much for your amazing review Stan! The Homeprotect Team

Posted 2 months ago

Homeprotect is rated 4.4 based on 2,758 reviews