Homeprotect Reviews

Name: Homeprotect
Address: CI Tower, St George’s Square, New Malden
Rating: 4.39

4.4 Rating 2,695 Reviews

88 %

of reviewers recommend Homeprotect

Company Reviews

Metrics

Info

4.4

Based on 2,695 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

About Homeprotect:

We specialise in non-standard insurance
We cover unoccupied homes, listed properties, properties with a history of flood or subsidence, holiday homes, second homes, landlords, people who have had past financial difficulties or convictions, larger homes with more than 6 bedrooms, homes which have lodgers or are on AirBnB and many more!

We’ll protect your property, inside and out… in minutes
Our customers have saved money and set up their home insurance online, even if they've had insurance problems in the past.

Immediate online quote in most cases, even for very complex circumstances
We quote for a wider set of circumstances online than any other insurance provider in the UK.

5 Star rated buildings policies
Homeprotect buildings insurance policies are rated 5 Star by Defaqto, indicating that the policy is one of the most comprehensive home insurance buildings products available.

Useful extra cover included
Benefit from Basic Legal Expenses and Home Emergency cover included in your policy, as standard.

24hr Home Emergency line
If the worst should happen, call our dedicated team anytime. We’ll explain what information we need from you and we'll explain what happens next.

What we don’t cover
We also think it’s important to be clear on what we don’t cover. Please note that we don't cover homes outside of the UK, damage caused gradually, or by wear and tear, or by failure to fix a known issue, faulty design or poor workmanship or theft, vandalism or accidental damage caused by a paying guest. Find out more details of what is and isn’t covered in our policy booklet https://www.homeprotect.co.uk/policy-booklet

Visit Website

Phone:

0330 660 1000

Email:

marketing@homeprotect.co.uk

Location:

CI Tower, St George’s Square
New Malden
KT3 4HG

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Homeprotect 5 star review on 21st December 2021

Karen P

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really great customer service and really easy to get hold of with information being clearly relayed.”

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Posted 3 years ago

We pride ourselves on the service that we provide, so your five star review is music to our ears. Zoe from the HomeProtect Team

Posted 3 years ago

“Pleasure to do business. Staff were very pleasant and helpful. Glad I was able to continue with my policy.”

Helpful Report

Posted 3 years ago

It's a pleasure to have you as a customer Douglas. Thank you for sticking with us, we really do value our customers loyalty. Zoe from the HomeProtect Team

Posted 3 years ago

“All was good. Very friendly. Enquieries and questions dealt with professionally. I trust that it would be the same if, God forbid, I ever had to make a claim. GJG”

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Posted 3 years ago

Fingers crossed you never need to make a claim, but thank you for picking us to be there should we ever be needed. Zoe from the HomeProtect Team

Posted 3 years ago

“Sorted things quickly and efficiently. Good price and cover.”

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Posted 3 years ago

Quick and efficient - just as it should be in our eyes! And we're pleased that you agree. Zoe from the HomeProtect Team

Posted 3 years ago

“We’ve been with HomeProtect for a number of years and, accepting that increases do occur, have always considered them to provide value for money and good service. When arranging renewal this year, I was surprised to find that I was speaking to a lady working from home literally some 5 or so miles from our home in Yorkshire. Guess that’s the new ‘normal’ resulting from this unusual pandemic situation. So, job well done ‘Yorkshire lass’”

Helpful Report

Posted 3 years ago

We pride ourselves on the service that we provide, so it's great to hear our 'Yorkshire lass' lived up to this for you. Zoe from the HomeProtect Team

Posted 3 years ago

“We have a non-standard build property and HomeProtect gave us the lowest premium which we are happy with. However when we signed up they only sent out the policy document (not the wording booklet) so I wasn't aware of all the situations in which things are NOT covered and only found this out when I tried to make a claim. This is probably the same with all insurers but I didn't appreciate the lack of transparency.”

Helpful Report

Posted 3 years ago

Sorry to hear we've disappointed you Katie, that's never our intention. All policy booklets are available on our website here: https://www.homeprotect.co.uk/policy-booklet. But I will make sure your feedback is shared with the relevant team to reconsider how else these might be made available to our customers. Zoe from the HomeProtect Team

Posted 3 years ago

“Great speedy communication. Slight error on the first documents sent, but removed really quickly with no problem at all. No complaints :)”

Helpful Report

Posted 3 years ago

Great to hear you've had a service worthy of five stars Jenna. Thank you for your review. Zoe from the HomeProtect Team

Posted 3 years ago

“Have been with homeprotect for over 3 years and recommend them very highly. Competitive prices for home and contents insurance.”

Helpful Report

Posted 3 years ago

Thank you for sticking with us for over 3 years - we really do value our customers loyalty. Zoe from the HomeProtect Team

Posted 3 years ago

“excellent service. Every member of the team I spoke to was professional, helpful and knew exactly what they were talking about.”

Helpful Report

Posted 3 years ago

We pride ourselves on the service that we provide out customers with, so your review is music to our ears Louise! Zoe from the HomeProtect Team

Posted 3 years ago

“Called to discuss changes to our policy and found the Home Protect agent to be very competent and helpful. We were able to negotiate some discount on the renewal premium and although this was still quite expensive relative to other insurers on comparison sites, decided to stick with HP for another year.”

Helpful Report

Posted 3 years ago

Thank you for sticking with us for another year. It's great to read you've had a service worthy of five stars. Zoe from the HomeProtect Team

Posted 3 years ago

“Very helpful as this was the first time I had dealt with this company and I will do so again next year.”

Helpful Report

Posted 3 years ago

We aim to please Brenda! We're thrilled to have you as a customer. Zoe from the HomeProtect Team

Posted 3 years ago

“There was a problem renewing my house insurance because I was out of the country, unable to get back and my credit card details were out of date. I received an email from Home Protect asking me to phone to sort this out. The agent who dealt with my call was excellent. Informative, professional, helpful and friendly. I could not have asked for better service.”

Helpful Report

Posted 3 years ago

A professional and helpful service - just as it should be in our eyes! And we're glad that you've had that Catherine. Thank you for your five star review. Zoe from the HomeProtect Team

Posted 3 years ago

“Customer service us excellent and I was able to make contact easily”

Helpful Report

Posted 3 years ago

Glad that we could take the hassle out of insurance for you Nadia. Zoe from the HomeProtect Team

Posted 3 years ago

“Easy to talk to and requote”

Helpful Report

Posted 3 years ago

Thank you for your five star review, we value our customers feedback. Zoe from the HomeProtect Team

Posted 3 years ago

“Very good service. Prices for renewal premium are competitive with other companies in the Grade Two listed market and each year I’ve been rewarded for loyalty.”

Helpful Report

Posted 3 years ago

Thank you for sticking with us, we really do value our customers loyalty. Zoe from the HomeProtect Team

Posted 3 years ago

“I found the whole experience of dealing with Home Protect extremely efficient. Any query I had was dealt with immediately and satisfactorily. Although we would all like cheaper insurance I am sure I received good value for money.”

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Posted 3 years ago

We aim to please! Glad that you've had an efficient service from us and at a great price. Zoe from the HomeProtect Team

Posted 3 years ago

“Simple, easy to find and apply for with sensible premium”

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Posted 3 years ago

Simple and easy - just as it should be in our eyes! And we're glad that you agree. Zoe from the HomeProtect Team

Posted 3 years ago

“I've just purchased home insurance for my cottage. It couldn't have been any easier! The online form was intuitive and a doddle to fill in and the price was perfect for my budget. I've already recommended you to my friends and family. Thank you!”

Helpful Report

Posted 3 years ago

What a lovely review to come across! It's great to hear that we've been able to take the hassle out of insurance for you Carl. Zoe from the HomeProtect Team

Posted 3 years ago

“Helpful man got our premium down for us”

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Posted 3 years ago

Great to read that we've been able to get your cover at a good price. Zoe from the HomeProtect Team

Posted 3 years ago

“Initial enquiry through to setting up insurance went very smoothly including final check by telephone.”

Helpful Report

Posted 3 years ago

Glad that we were able to take the hassle out of insurance for you Roger. Zoe from the HomeProtect Team

Posted 3 years ago

Homeprotect is rated 4.4 based on 2,695 reviews