Homeprotect Reviews

Name: Homeprotect
Address: CI Tower, St George’s Square, New Malden
Rating: 4.39

4.4 Rating 2,692 Reviews

88 %

of reviewers recommend Homeprotect

Company Reviews

Metrics

Info

4.4

Based on 2,692 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

About Homeprotect:

We specialise in non-standard insurance
We cover unoccupied homes, listed properties, properties with a history of flood or subsidence, holiday homes, second homes, landlords, people who have had past financial difficulties or convictions, larger homes with more than 6 bedrooms, homes which have lodgers or are on AirBnB and many more!

We’ll protect your property, inside and out… in minutes
Our customers have saved money and set up their home insurance online, even if they've had insurance problems in the past.

Immediate online quote in most cases, even for very complex circumstances
We quote for a wider set of circumstances online than any other insurance provider in the UK.

5 Star rated buildings policies
Homeprotect buildings insurance policies are rated 5 Star by Defaqto, indicating that the policy is one of the most comprehensive home insurance buildings products available.

Useful extra cover included
Benefit from Basic Legal Expenses and Home Emergency cover included in your policy, as standard.

24hr Home Emergency line
If the worst should happen, call our dedicated team anytime. We’ll explain what information we need from you and we'll explain what happens next.

What we don’t cover
We also think it’s important to be clear on what we don’t cover. Please note that we don't cover homes outside of the UK, damage caused gradually, or by wear and tear, or by failure to fix a known issue, faulty design or poor workmanship or theft, vandalism or accidental damage caused by a paying guest. Find out more details of what is and isn’t covered in our policy booklet https://www.homeprotect.co.uk/policy-booklet

Visit Website

Phone:

0330 660 1000

Email:

marketing@homeprotect.co.uk

Location:

CI Tower, St George’s Square
New Malden
KT3 4HG

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Homeprotect 5 star review on 21st December 2021

Karen P

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Home Protect state they cover legal issues. However, these are all outsourced to third party DAS Legal. Google them to see what an atrocious company. Home Protect explain they represent DAS Legal as their sellers only, but have no authority over them. Further, our policy makes no mention of DAS Legal nor that Home Protect purely sell on their behalf. In fact, the opposite: The insurance policy states Home Protect would "administer insurance working with reputable providers," and DAS Legal is not mentioned. This to be settled via Ombudsman and courts as Home Protect neither administer third parties listed in their policy, nor reputable ones, and have no control. The "resolve" email to Angela is a farse.”

Helpful Report

Posted 2 years ago

Sorry to read of your disappointment Ben. This has been escalated to our complaints team and someone will be in contact with you shortly. Thanks Angela at The HomeProtect Team.

Posted 2 years ago

“I had a underground burst pipe back in september. This soaked my carpet and base of 1 of my cabinets. The walls and floorboards were repaired. I have messaged on numerous occasions re the carpet and cabinet. Only to be ignored. Last email in April. Have not been able to use this room all this time. Not impressed at all. Don't seem to care.”

Helpful Report

Posted 2 years ago

Sorry to read of your disappointment, that is not the level of service we would expect you to receive. I have escalated this with the claims manager and requested you be contacted urgently. I will personally be keeping on top of this for you. Thank you Angela at The HomeProtect Team.

Posted 2 years ago

“The first”

Helpful Report

Posted 2 years ago

Thank you for your 5 star review Mehareg! Angela at The HomeProtect Team.

Posted 2 years ago

“Second home was sold. Informed them via their Contact Us form I would be cancelling next premium. They ignored this. Replied to first email saying they could not collect saying I had informed them. Second threatening email said they would be taking £136.12 to cover cancellation fee, arrangement fee and unpaid premiums, yet website only mentions an (unknown to me) £50 cancellation fee. Other fees are buried. Tone on email quite threatening. So, beware if you don't think you need the policy for a whole year or cancelling mid term because you will get slapped with about 6 months premiums to pay.”

Helpful Report

Posted 2 years ago

Sorry to read of your disappointment Sandra, that is never our intention. We do try to be as transparent as we can when outlining the cancellation fees in your documents. Angela at The HomeProtect Team.

Posted 2 years ago

“Appalling customer service. After waiting 15 months for our house to be restored after a flood the new kitchen pipework their OWN contractor installed failed and flooded the house and caused more damage than the initial flood. Home Protect don't want to know. It's not covered because it's the pipework that failed... 12 month guarantee from the contractor is worthless. So we're left with an uninhabitable house yet again, this time caused by the insurer's own contractor, and we're back to square one, but with worse damage than we started with. It would have been better to never insure our home, save ourselves money, go through the flood and repair the damage ourselves much more quickly and to a considerably higher standard than the contractor did. The amount of financial hardship and stress this company, its underwriters, loss adjusters and contractors have put us through is unbearable. Avoid like the plague and use an insurance company that stands by its customers and uses contractors that know what they are doing.”

Helpful Report

Posted 2 years ago

Hi Louise, Sorry to read of your disappointment, that is not the level of service we would expect you to receive. I have escalated this with the claims manager and requested they contact you today. I will personally be keeping an eye on this for you. Thanks Angela at The HomeProtect Team.

Posted 2 years ago

“This is the second year we have renewed our home insurance with Home Protect. We take every precaution not to call on the company under the insurance. Our house is in a quiet rural area and it is good to know we are well protected.”

Helpful Report

Posted 2 years ago

We like to stay loyal to our customers! Thank you Alex for your 5 star review. Angela at The HomeProtect Team.

Posted 2 years ago

“Very competitive quote and easy to deal with”

Helpful Report

Posted 2 years ago

We aim to please! Thank you for your 5 star review! Angela at The HomeProtect Team.

Posted 2 years ago

“Provided good cover at a reasonable price. No hassle easy to understand and complete the proposal for home and content insurance. Documents transferred across without delay.”

Helpful Report

Posted 2 years ago

We like to make your experience as easy as we can David! Thank you for your great feedback. Angela at The HomeProtect Team.

Posted 2 years ago

“Very competitive quote and easy to deal with”

Helpful Report

Posted 2 years ago

We aim to please Rosie! Thank you for your 5 star review. Angela at The HomeProtect Team.

Posted 2 years ago

“Very efficient service and at a good price”

Helpful Report

Posted 2 years ago

We aim to please Nick! Thank you for your 5 star review. Angela at The HomeProtect Team.

Posted 2 years ago

“Great price and easy to work with”

Helpful Report

Posted 2 years ago

We aim to please Nicole! Thank you for your 5 star review. Angela at The HomeProtect Team.

Posted 2 years ago

“Very easy to renew and at a very good price. Building and contents covered with a few clicks on the keyboard, taking the stress away.”

Helpful Report

Posted 2 years ago

That's what we like to hear Marina! Thank you for your great feedback. Angela at The HomeProtect Team.

Posted 2 years ago

“Fantastic coverage of our first home at a great price.”

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Posted 2 years ago

That's what we like to hear Sunny! Congratulations on your new home! Angela at The HomeProtect Team.

Posted 2 years ago

“Easy to use website and thorough. I have 250 year old cottage and want to make sure covering my building and contents expertly. Seems I am.”

Helpful Report

Posted 2 years ago

You sure are Iain! We're delighted to see you have had a 5-star experience with us. Thank you, Angela, at The HomeProtect Team.

Posted 2 years ago

“All completed online, easily and at a competitive price against other companies who offer home insurance during a renovation”

Helpful Report

Posted 2 years ago

We like to make your journey as hassle-free as we can! Thank you for your 5-star review. Angela at The HomeProtect Team.

Posted 2 years ago

“Very user-friendly process online and straightforward, when you have the information about your property to hand. Telephone lines are answered within an a exceptional time frame and advisors are helpful and polite. Price was the cheapest on the market and after adding the extra bits, which made it a great policy, it was still a very very good price.”

Helpful Report

Posted 2 years ago

That's what we like to hear Christopher! Thank you for your great feedback. We're thrilled you have had a 5 star experience with us. Angela at The HomeProtect Team.

Posted 2 years ago

“Spoke to a very lovely lady who was extremely friendly, helpful, patient and obliging!”

Helpful Report

Posted 2 years ago

We are always happy to help Ms Thomas! Thank you for your 5-star review. Angela at The HomeProtect Team.

Posted 2 years ago

“Great service from start to finish. Claim sorted very quickly. Very Happy”

Helpful Report

Posted 2 years ago

Great to see you had a 5-star claims experience Rachel! Thank you for your feedback. Angela at The HomeProtect Team.

Posted 2 years ago

“Very easy process to follow to purchase home insurance. Very good price and great customer service”

Helpful Report

Posted 2 years ago

That's what we like to hear Nicola! Thank you for your 5-star review. Angela at The HomeProtect Team.

Posted 2 years ago

“Helpful advice given on the phone and best price achieved for us. Thanks!”

Helpful Report

Posted 2 years ago

We aim to please! Thank you for your 5 star review. Angela at The HomeProtect Team.

Posted 2 years ago

Homeprotect is rated 4.4 based on 2,692 reviews