Homeprotect Reviews

Name: Homeprotect
Address: CI Tower, St George’s Square, New Malden
Rating: 4.40

4.4 Rating 2,804 Reviews

88 %

of reviewers recommend Homeprotect

Company Reviews

Metrics

Info

4.4

Based on 2,804 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

About Homeprotect:

We specialise in non-standard insurance
We cover unoccupied homes, listed properties, properties with a history of flood or subsidence, holiday homes, second homes, landlords, people who have had past financial difficulties or convictions, larger homes with more than 6 bedrooms, homes which have lodgers or are on AirBnB and many more!

We’ll protect your property, inside and out… in minutes
Our customers have saved money and set up their home insurance online, even if they've had insurance problems in the past.

Immediate online quote in most cases, even for very complex circumstances
We quote for a wider set of circumstances online than any other insurance provider in the UK.

5 Star rated buildings policies
Homeprotect buildings insurance policies are rated 5 Star by Defaqto, indicating that the policy is one of the most comprehensive home insurance buildings products available.

Useful extra cover included
Benefit from Basic Legal Expenses and Home Emergency cover included in your policy, as standard.

24hr Home Emergency line
If the worst should happen, call our dedicated team anytime. We’ll explain what information we need from you and we'll explain what happens next.

What we don’t cover
We also think it’s important to be clear on what we don’t cover. Please note that we don't cover homes outside of the UK, damage caused gradually, or by wear and tear, or by failure to fix a known issue, faulty design or poor workmanship or theft, vandalism or accidental damage caused by a paying guest. Find out more details of what is and isn’t covered in our policy booklet https://www.homeprotect.co.uk/policy-booklet

Visit Website

Phone:

0330 660 1000

Email:

marketing@homeprotect.co.uk

Location:

CI Tower, St George’s Square
New Malden
KT3 4HG

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Homeprotect 5 star review on 21st December 2021

Karen P

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My basement started to flood this morning at 6am. I logged a help request with Home Protect and explained that a blocked external drain had caused heavy rain to run off into my basement. I advised that urgent help was needed because more rain was forecast and the water level would likely rise further and ruin the washing machine, tumble dryer, fridge and solar batteries. It's now 4pm and no one has been to help and the water level is still rising. I have just been advised by Home protect that they can't get anyone to me until tomorrow morning. That will be 27 hours after I first called. I live in London.. How is it possible not to have ANY emergency cover available?”

Helpful Report

Posted 1 year ago

Sorry to hear this Simon. I have escalated this with the Home Emergency team and requested they contact you urgently. Thanks Angela at The Homeprotect Team.

Posted 1 year ago

“A reasonable price and good customer service.”

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Posted 1 year ago

We aim to please! Thank you for your great feedback. Angela at The Homeprotect Team.

Posted 1 year ago

“The contact no. worked & the enquiry I made was answered promptly & accurately. My enquiry was followed up in an email. 👍🙂”

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Posted 1 year ago

Great to hear you had a 5 star experience with us David! Thank you for your feedback. Angela at The Homeprotect Team.

Posted 1 year ago

“Home insurance, nice and cheap you can’t see more than that”

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Posted 1 year ago

You've got that right! Thank you for your great feedback. Angela at The Homeprotect Team.

Posted 1 year ago

“Easy, straightforward, peace of mind.”

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Posted 1 year ago

You won't be disappointed Martin! Thank you for your great feedback. Angela at The Homeprotect Team.

Posted 1 year ago

“Quick and easy”

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Posted 1 year ago

That's our aim! Thank you for your 5 star feedback. Angela at The Homeprotect Team.

Posted 1 year ago

“It took months to negotiate my claim, which is still not paid. I complained about their service and that their lack of communication, which was acknowledged, and they ignored all my communications by phone and email for months. I finally raised the issue with the ombudsman, and they lied and said they had not recieved my complaint. They then sent me a complaint resolution, without actually speaking to me to find out what my complaint was. The resolution did not address my concerns. Their resolution is the final, and only, response they intend to provide for any complaint. In addition, they do not treat clients personal information correctly. I made a subject access request, which was acknowledged, but never further responded to. I called their contact centre (30+ minutes waiting time) and was informed that had never received my subject access request. When I advised the request had been acknowledged, they could only apologise, but did not raise another complaint. I am currently on hold (56 mins waiting time so far) to speak again with one of their claims handlers. I am writing this review to pass the time.”

Helpful Report

Posted 1 year ago

Sorry to read of your disappointment, that is never our intention. I can see you spoke to the claims team on 24th March and a settlement has been agreed. If you wish to speak to someone further regarding this, please send your concerns to resolve@homeprotect.co.uk and I will arrange for someone to contact you. Thanks Angela at The Homeprotect Team.

Posted 1 year ago

“The Homeprotect renewal price was very competitive”

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Posted 1 year ago

We like to stay loyal Roy! Thank you for your 5 star feedback. Angela at The Homeprotect Team.

Posted 1 year ago

“The renewal documentation was straight forward to understand. An easy comparison was then possible with the previous year cover.”

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Posted 1 year ago

We aim to please! Thank you for your 5 star feedback. Angela at The Homeprotect Team.

Posted 1 year ago

“The policy was one of the cheapest in the market with a big insurance company on your side if I ever need them. I am very happy to chose HOMEPROTECT, next year I will renew my LANDLORDS INSURANCE POLICY with HOMEPROTECT”

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Posted 1 year ago

You made the right decision! Great to see you had a 5 star experience with us. Thanks Angela at The Homeprotect Team.

Posted 1 year ago

“Homeprotect offered me a policy tailorable to my circumstances at a competitive price.”

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Posted 1 year ago

We like to make sure you are covered correctly. Thank you for your great feedback. Angela at The Homeprotect Team.

Posted 1 year ago

“Easy to use site Reasonable priced”

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Posted 1 year ago

We strive to make your experience hassle free! Thank you for your 5 star review. Angela at The Homeprotect Team.

Posted 1 year ago

“nothing to add”

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Posted 1 year ago

Thank you for your feedback Adrian! Angela at The Homeprotect Team.

Posted 1 year ago

“Buy my insurance quickly and easily wasnt bugged by phone calls after”

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Posted 1 year ago

Great to see you had a 5 star experience with us Patricia! Thank you for your feedback. Angela at The Homeprotect Team.

Posted 1 year ago

“Easy to use site and great price”

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Posted 1 year ago

We aim to make your experience hassle free! Thank you for your 5 star feedback. Angela at The Homeprotect Team.

Posted 1 year ago

“Very simple process to get a quote and buy. Good value 👍🏼”

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Posted 1 year ago

That's our aim Robert! Thank you for your great feedback. Angela at The Homeprotect Team.

Posted 1 year ago

“excellent service. Thank you. MP”

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Posted 1 year ago

Excellent to hear Michael! Thank you for your 5 star review. Angela at The Homeprotect Team.

Posted 1 year ago

“I had my house insurance buildings and contents cover with Home Protect and called them mid policy with two months remaining to cancel the policy as I had sold my house and was moving in with my parents whilst waiting for my house purchase to complete. I was advised that I had to pay £50 cancellation fee on the £15.73 a month policy with two months left to run. This was waived by a manager as more than the monthly payments remaining. The two months passed and then I received an email from HomeProtect issuing me with a default notice under section 87(1) of the consumer credit act 1974. I called their telephone line and spend over two hours on the phone to various people trying to explain that I cancelled the policy two months ago and I was out through to 4 different people no one was able to revolve the issue. In the end the operator made a complaint on my behalf but I was unable to speak directly to the complaints team. I am livid to have a default on my credit account. I would never use this company again or recommend.”

Helpful Report

Posted 1 year ago

Hi Kristel, Sorry to read of your disappointment that is never our intention. I can see a complaint has been logged, so I have escalated this with the complaints team and requested they look into this today. Thanks Angela at The Homeprotect Team.

Posted 1 year ago

“Easy to use website. Price was very competitive and included many things as standard where other companies charge extra.”

Helpful Report

Posted 1 year ago

We aim to please! Great to see you had a 5 star experience! Thank you for your feedback. Angela at The Homeprotect Team.

Posted 1 year ago

“Continual bad service never listen, always leave on auto renew even when I expressly request not to. Don't update details on policy correctly, only with them as no one else insures renovations can't wait to kick them into touch. Feel very let down over the last 3 years nearly every phone call is painful and now because they record calls I record them. Unreliable, slow to act when you have a complaint utterly useless. Could never recommend them on the experiences I've had with them truly awful, go elsewhere unless your renovating seriously anyone else would be better than this. This is my true warts and all experience which leaves a bitter taste in my mouth handing money over to these doughnuts. You couldn't make it up apart from the 'glowing' reviews like how?”

Helpful Report

Posted 1 year ago

Sorry to read of your disappointment Marie, that is never our intention. I can see you have been in contact with the complaints team this morning and are happy with the proposed resolution. Thanks Angela at The Homeprotect Team.

Posted 1 year ago

Homeprotect is rated 4.4 based on 2,804 reviews