Homeprotect Reviews

Name: Homeprotect
Address: CI Tower, St George’s Square, New Malden
Rating: 4.39

4.4 Rating 2,695 Reviews

88 %

of reviewers recommend Homeprotect

Company Reviews

Metrics

Info

4.4

Based on 2,695 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

About Homeprotect:

We specialise in non-standard insurance
We cover unoccupied homes, listed properties, properties with a history of flood or subsidence, holiday homes, second homes, landlords, people who have had past financial difficulties or convictions, larger homes with more than 6 bedrooms, homes which have lodgers or are on AirBnB and many more!

We’ll protect your property, inside and out… in minutes
Our customers have saved money and set up their home insurance online, even if they've had insurance problems in the past.

Immediate online quote in most cases, even for very complex circumstances
We quote for a wider set of circumstances online than any other insurance provider in the UK.

5 Star rated buildings policies
Homeprotect buildings insurance policies are rated 5 Star by Defaqto, indicating that the policy is one of the most comprehensive home insurance buildings products available.

Useful extra cover included
Benefit from Basic Legal Expenses and Home Emergency cover included in your policy, as standard.

24hr Home Emergency line
If the worst should happen, call our dedicated team anytime. We’ll explain what information we need from you and we'll explain what happens next.

What we don’t cover
We also think it’s important to be clear on what we don’t cover. Please note that we don't cover homes outside of the UK, damage caused gradually, or by wear and tear, or by failure to fix a known issue, faulty design or poor workmanship or theft, vandalism or accidental damage caused by a paying guest. Find out more details of what is and isn’t covered in our policy booklet https://www.homeprotect.co.uk/policy-booklet

Visit Website

Phone:

0330 660 1000

Email:

marketing@homeprotect.co.uk

Location:

CI Tower, St George’s Square
New Malden
KT3 4HG

Write Your review

Tell us how Homeprotect made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Homeprotect 5 star review on 21st December 2021

Karen P

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very helpful on the phone with details of the policy”

Helpful Report

Posted 4 years ago

Brilliant to hear our service is worthy of five stars! Zoe from the HomeProtect

Posted 4 years ago

“No problems”

Helpful Report

Posted 4 years ago

Thank you for taking the time to leave us a positive review. Zoe from the HomeProtect Team

Posted 4 years ago

“Ripped off DO NOT BUY! I PAID £134 for a policy and had to cancel 7 days after the cooling off period ended. They charged me over £100 to cancel. This means I paid the equivalent of £1200 a year for less than a months cover. AVOID AVOID AVOID.”

Helpful Report

Posted 4 years ago

Sorry if you feel ripped off by us Chris. We always make our customers aware of any fees and charges before you buy your policy from us. If this wasn't the case then please do send me an email with your details and I will investigate this for you. Email address: email.service@homeprotect.co.uk Zoe from the HomeProtect Team

Posted 4 years ago

“Good so far.”

Helpful Report

Posted 4 years ago

Thank you for taking the time to leave us such a positive review. Zoe from the HomeProtect Team

Posted 4 years ago

“Great customer service and so easy to set up the policy”

Helpful Report

Posted 4 years ago

That's what we like to hear! Thrilled our service was so easy and worthy of five stars for you. Zoe from the HomeProtect Team

Posted 4 years ago

“One of very few companies who will cover shared properties and with helpful and clear customer service”

Helpful Report

Posted 4 years ago

Thank you for the great review, I'm so pleased we were able to take the hassle out of insurance for you. Zoe from the HomeProtect Team

Posted 4 years ago

“One of the few companies that provide cover for shared accommodation with helpful and clear customer service.”

Helpful Report

Posted 4 years ago

So pleased you found us to be clear and helpful - we aim to provide a great service and I'm glad we lived up to this. Zoe from the HomeProtect

Posted 4 years ago

“One of the few providers that cover rooms in shared houses with great customer service explaining everything clearly and helpfully”

Helpful Report

Posted 4 years ago

Glad we could tick all the boxes for you. Thanks for the five star review. Zoe from the HomeProtect Team

Posted 4 years ago

“Have been with HomeProtect for a number of years now and am very pleased with the service. Easy to set-up, renew and contact when needed, with friendly and professional staff.”

Helpful Report

Posted 4 years ago

Glad we could tick all the boxes for you Lee. Thank you for sticking with us, we appreciate your loyalty. Zoe from the HomeProtect Team

Posted 4 years ago

“I felt HomeProtect were very knowledgable in their product. They were able to answer questions and go through different elements of the insurance. They were prompt with paperwork and supporting documents and I would recommend them.”

Helpful Report

Posted 4 years ago

We pride ourselves on the service we provide, so I'm pleased we lived up to this for you. Zoe from the HomeProtect Team

Posted 4 years ago

“Good service all round.”

Helpful Report

Posted 4 years ago

Brilliant to hear our service is worthy of five stars! Zoe from the HomeProtect

Posted 4 years ago

“Very good service, Staff was very friendly and helpful, Offered me a very good price, Thank you”

Helpful Report

Posted 4 years ago

It's great to hear that our customer service is worthy of five stars for you. Thank you for picking HomeProtect, your recommendation means the world to us. Zoe from the HomeProtect Team

Posted 4 years ago

“Helpful customer service as I am dealing with this insurance on behalf of my elderly aunt”

Helpful Report

Posted 4 years ago

Thanks for the four star review. It's always lovely to come across positive feedback. Zoe from the HomeProtect Team

Posted 4 years ago

“We’ve been with Zurich as employees recd 10% discount for 17 years but Zurich wouldn’t confirm cover for us being away longer than 30 days Without negotiating!! Home Protect puts our minds at rest with unlimited ‘unoccupied’ Cover The total cover is extremely comprehensive & @ £191 pa more reasonable then other insurers with all the bells & whistles included. Hope we don’t have to use it but happy in knowledge we have HIME PROTECT to look after us. Regards J & J Clarke 18/7/20”

Helpful Report

Posted 4 years ago

Fingers crossed you'll never had to make a claim, but thank you for choosing HomeProtect to be there if we're ever needed. I'm thrilled we could put your mind at ease. Zoe from the HomeProtect Team

Posted 4 years ago

“Replies are at a glacial rate and team very unhelpful”

Helpful Report

Posted 4 years ago

Sorry to hear we've disappointed you, it's not the level of service we would expect you to receive. I can take a look into why this delay has happened. If you could please email me your policy number I’ll make sure it is investigated. Or if there's something you need assistance with please let me know and I will look into this for you. Email address: email.service@homeprotect.co.uk Zoe from the HomeProtect Team

Posted 4 years ago

“I missed my annual renewal due to lockdown so when I picked up again had to frustratingly go through the whole new policy process. Finally got to quote and actually found it to be £37 cheaper than renewal price you sent me ?? Very pleased - but, very concerned that reward to loyal customers looking to renew is to charge more !”

Helpful Report

Posted 4 years ago

Thanks so much for choosing HomeProtect as your insurer. Happy to hear that we could provide you with a great price - there are lots of different factors that go into calculating premiums, so renewals are based on the latest information that we have at the time. Zoe from the HomeProtect Team

Posted 4 years ago

“The customer service was ok, although it took a few calls to get it sorted. I would still recommend HomeProtect.”

Helpful Report

Posted 4 years ago

Sorry if there were some issues when trying to resolve an issue, but pleased them team were able to get this sorted for you in the end. Zoe from the HomeProtect Team

Posted 4 years ago

“This is my second year with Home Protect. As usual I did a price comparison on the internet and came up with a slightly better price than my renewal. Strangely enough it was with Home Protect. I contacted them but unfortunately they were unable to carry on the same policy and match the price online. Even the adviser agreed with me that this was crazy. The adviser was friendly, polite and helpful as he could be. I haven’t had a need to claim, hence the 4 stars.”

Helpful Report

Posted 4 years ago

We pride ourselves on the service we provide, so I'm pleased we lived up to this for you. We really do value our customers, so thank you for choosing HomeProtect. Zoe from the HomeProtect Team

Posted 4 years ago

“Really happy with the service. Would definitely recommend to others”

Helpful Report

Posted 4 years ago

Great to hear that our customer service is worthy of five stars for you Julie. Thank you for your positive review. Zoe from the HomeProtect Team

Posted 4 years ago

“Great service, very efficient and competitive price”

Helpful Report

Posted 4 years ago

That's what we like to hear! I'm pleased you've had a good experience with us Dean. Thank you for your review. Zoe from the HomeProtect Team

Posted 4 years ago

Homeprotect is rated 4.4 based on 2,695 reviews