Homeprotect Reviews

Name: Homeprotect
Address: CI Tower, St George’s Square, New Malden
Rating: 4.39

4.4 Rating 2,695 Reviews

88 %

of reviewers recommend Homeprotect

Company Reviews

Metrics

Info

4.4

Based on 2,695 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

About Homeprotect:

We specialise in non-standard insurance
We cover unoccupied homes, listed properties, properties with a history of flood or subsidence, holiday homes, second homes, landlords, people who have had past financial difficulties or convictions, larger homes with more than 6 bedrooms, homes which have lodgers or are on AirBnB and many more!

We’ll protect your property, inside and out… in minutes
Our customers have saved money and set up their home insurance online, even if they've had insurance problems in the past.

Immediate online quote in most cases, even for very complex circumstances
We quote for a wider set of circumstances online than any other insurance provider in the UK.

5 Star rated buildings policies
Homeprotect buildings insurance policies are rated 5 Star by Defaqto, indicating that the policy is one of the most comprehensive home insurance buildings products available.

Useful extra cover included
Benefit from Basic Legal Expenses and Home Emergency cover included in your policy, as standard.

24hr Home Emergency line
If the worst should happen, call our dedicated team anytime. We’ll explain what information we need from you and we'll explain what happens next.

What we don’t cover
We also think it’s important to be clear on what we don’t cover. Please note that we don't cover homes outside of the UK, damage caused gradually, or by wear and tear, or by failure to fix a known issue, faulty design or poor workmanship or theft, vandalism or accidental damage caused by a paying guest. Find out more details of what is and isn’t covered in our policy booklet https://www.homeprotect.co.uk/policy-booklet

Visit Website

Phone:

0330 660 1000

Email:

marketing@homeprotect.co.uk

Location:

CI Tower, St George’s Square
New Malden
KT3 4HG

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Homeprotect 5 star review on 21st December 2021

Karen P

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Friendly helpful service at a competitive price.”

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Posted 3 years ago

We aim to please! Thank you for your kind words. Angela at The HomeProtect Team.

Posted 3 years ago

“Helpful and easy”

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Posted 3 years ago

That's what we like to hear! Thank you for your kind feedback. Angela at The HomeProtect Team.

Posted 3 years ago

“Simple online procedure. I phoned with one question and was answered promptly and clearly. Saved a fortune on my previous company's renewal quote.”

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Posted 3 years ago

We strive to offer the best price and cover around so its great to see you got just that Chris! Thanks for your 5 star review. Angela at The HomeProtect Team.

Posted 3 years ago

“Fair price, seem to care about existing customers and good cover.”

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Posted 3 years ago

We believe in loyalty Warriner! Delighted to have you back with us for another year. Angela at The HomeProtect Team.

Posted 3 years ago

“Really happy with the customer service provided by HomeProtect. They were quick to respond to any questions I had and ensured that I had the best product available.”

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Posted 3 years ago

We're always here to help! Thank you for your 5 star review. Angela at The HomeProtect Team.

Posted 3 years ago

“I recently renewed my home insurance - twice, by mistake! The customer support person I spoke to was clear, pleasant and sorted out my error without making me feel an idiot. She also reduced my premium and refunded my duplicate payment. Great service.”

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Posted 3 years ago

Great to see we exceeded your expectations Elizabeth! Were thrilled to have you with us for another year. Angela at The HomeProtect Team.

Posted 3 years ago

“Dreadful. Happy to take your money for years but make every effort to refuse a claim when it comes down to it.”

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Posted 3 years ago

Sorry to hear of your disappointment Mark, that is never our intention. Please can you send your policy details to resolve@homeprotect.co.uk so we can look into this. Thanks Angela at The HomeProtect Team.

Posted 3 years ago

“Price didn't go up too much and renewal was simple and easy.”

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Posted 3 years ago

We like to make things easy for you! Thank you for your 5 star review Frank! Angela at The HomeProtect Team.

Posted 3 years ago

“Their annual premium for building and content is extremely good value for money, and also their ratings and feedback on the internet seems good”

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Posted 3 years ago

That's what we like to hear! Thank you for your kind feedback. Have a lovely weekend. Angela at The HomeProtect Team.

Posted 3 years ago

“Great virtual communications with minimal paper usage To be able to do an electronic signature is great”

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Posted 3 years ago

We like to make things easy for you Vanessa! Thank you for your 5 star review. Angela at The HomeProtect Team.

Posted 3 years ago

“Easy to renew- all online and seamless service”

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Posted 3 years ago

Great to see you had a seamless journey online with us Allison! Were thrilled to have you with us for another year. Angela at The HomeProtect Team.

Posted 3 years ago

“Although your quote on compare the market was for a basic policy your representative went through the upgrades without pressurising you into buying any of them which was a blessing.”

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Posted 3 years ago

“Although your quote on compare the market was for a basic policy your representative went through the upgrades without pressurising you into buying any of them which was a blessing.”

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Posted 3 years ago

Great to hear Lawrence! Were thrilled to have you onboard. Thank you for your 5 star review. Angela at The HomeProtect Team.

Posted 3 years ago

“Brilliant company which always gives best quote & service.”

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Posted 3 years ago

That's what we like to hear! Thank you for your 5 star review. Angela at The HomeProtect Team.

Posted 3 years ago

“Have only just purchased my insurance from HomeProtect, but found the procedure and interaction thus far very straight forward and quick.”

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Posted 3 years ago

That's what we like to hear! Thank you for your 5 star review! Have a great day. Angela at The HomeProtect Team.

Posted 3 years ago

“I applied for mine on line, it was simplicity itself, easy to follow menu and a great price.”

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Posted 3 years ago

Great to see your online journey with us was simple and hassle free. Thank you for your 5 star review Howard! Angela at The HomeProtect Team.

Posted 3 years ago

“Brilliant company which always gives best quote & service.”

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Posted 3 years ago

We aim to please! Thank you for your 5 star review. Have a great day. Angela at The HomeProtect Team.

Posted 3 years ago

“We got there after a long phone call. It was un auto renew and despite over a week before the renew date, the monies had been taken. The customer services was unable to tell me what name was on the card used or if it was Visa etc. 30-40 minutes later she gave me this exact information and then had to get that payment back as this had caused a friend who I borrowed money from the previous year to go into overdraft which meant I had to pay that bill as well as the insurance. The customer care wasn’t up to scratch, not able to sense my distress and didn’t seem to care. We eventually got to a satisfactory end and have taken off the auto renew which I hadn’t asked for and do not have on any other services.”

Helpful Report

Posted 3 years ago

Sorry to hear of the experience you have had. I have passed this on as feedback to make sure it never happens again. I'm pleased we managed to sort things out for you. Angela at The HomeProtect Team.

Posted 3 years ago

“Quick customer service and always friendly staff over the telephone that are very helpful and polite.”

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Posted 3 years ago

Great to see you had a swift and pleasant experience with us. Thank you for your 5 star review. Angela at The HomeProtect Team.

Posted 3 years ago

“Easy to deal with and very reasonably priced.”

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Posted 3 years ago

That's what we like to hear! Thank you for your 5 star review. Angela at The HomeProtect Team.

Posted 3 years ago

Homeprotect is rated 4.4 based on 2,695 reviews