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Homeprotect Reviews

4.4 Rating 2,831 Reviews
88 %
of reviewers recommend Homeprotect
4.4
Based on 2,831 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Own Driver
Average Delivery Time
Next Day
On-time Delivery
96%
Accurate And Undamaged Orders
100%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.1 out of 5
Read Homeprotect Reviews

About Homeprotect:

We specialise in non-standard insurance
We cover unoccupied homes, listed properties, properties with a history of flood or subsidence, holiday homes, second homes, landlords, people who have had past financial difficulties or convictions, larger homes with more than 6 bedrooms, homes which have lodgers or are on AirBnB and many more!

We’ll protect your property, inside and out… in minutes
Our customers have saved money and set up their home insurance online, even if they've had insurance problems in the past.

Immediate online quote in most cases, even for very complex circumstances
We quote for a wider set of circumstances online than any other insurance provider in the UK.

5 Star rated policies
Homeprotect home insurance policies are 5-star rated by Moneyfacts.

Useful extra cover included
Benefit from Basic Legal Expenses and Home Emergency cover included in your policy, as standard.

24hr Home Emergency line
If the worst should happen, call our dedicated team anytime. We’ll explain what information we need from you and we'll explain what happens next.

What we don’t cover
We also think it’s important to be clear on what we don’t cover. Please note that we don't cover homes outside of the UK, damage caused gradually, or by wear and tear, or by failure to fix a known issue, faulty design or poor workmanship or theft, vandalism or accidental damage caused by a paying guest. Find out more details of what is and isn’t covered in our policy booklet https://www.homeprotect.co.uk/policy-booklet

Visit Website

Phone:

0330 660 1000

Email:

marketing@homeprotect.co.uk

Location:

CI Tower, St George’s Square
New Malden
KT3 4HG

Write Your review

Easy set up and good customer service
Helpful Report
Posted 6 years ago
Very comparative comparing other
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Posted 6 years ago
Much more competitive than leading insurers and signing up was a simple process. The website is very clear and easy to use.
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Posted 6 years ago
Great value for money, easy to speak to someone on the phone and answer any queries.
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Posted 6 years ago
Quick, easy, great value.. Made it easy!
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Posted 6 years ago
Super easy process.
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Posted 6 years ago
Great service
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Posted 6 years ago
Helpful when taking out policy
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Posted 6 years ago
Easy website, good price
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Posted 6 years ago
Homeprotect have always been great to use. It was really easy to take out my policy even though there were complications due to our house at the time. Homeprotect went away and in a couple of days had our policy sorted.
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Posted 6 years ago
The whole process of buying the insurance was simple and communication was excellent.
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Posted 6 years ago
Easy to get online quote and confirmed over the phone. Really clear what cover we were getting
Helpful Report
Posted 6 years ago
Customer service is shocking if you need to phone and wish to speak to anyone. I have tried calling them 5 times and been on hold for a collective 130 minutes and still not had a call answered. The online portal has zero functionality as well.
Helpful Report
Posted 6 years ago
Hello, I'm really sorry to hear you have been having trouble getting through and using the portal. If you would like us to give you a call instead please send in your contact details and policy number to marketing@homeprotect.co.uk
Posted 6 years ago
We got a great price for our holiday home contents Insurance and the process was very simple and easy to understand. We will certainly recommend them.
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Posted 6 years ago
Very easy to set up and the cheapest I found. No hassle!
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Posted 6 years ago
Refunded money quickly and resolved my problem
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Posted 6 years ago
Hopefully we won't need to make any claims but, if we do, I hope HomeProtect will be as straightforward as applying for the initial insurance was - very clear and simple.
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Posted 6 years ago
Easy to apply for! Happy with the price too!
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Posted 6 years ago
My advice would be to avoid this company and their home insurance cover. When purchasing this policy I listed our bikes as specific items (no doubt bumping up the cost). 10 months later the bikes have been stolen from our shed and claim refused - 'Sorry sir, your policy from Homeprotect only covers bikes that are kept inside your house'. 'Oh - who keeps bikes inside their house' I asked, closely followed by 'and why would I be allowed to list them on the policy?' 'You may well ask that question sir' replied the helpful man from the outsourced claims processing company in Hornby, 'it doesn't seem to make much sense does it'. From homeprotect website: Why choose HomeProtect? ........Excellent levels of cover scratches head.........
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Posted 6 years ago
Friendly service but took absolutely ages to get through on the phone. I switched to HomeProtect after 20 years with another provider, I hope I don't regret it.
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Posted 6 years ago
Homeprotect is rated 4.4 based on 2,831 reviews