Homeprotect Reviews

Name: Homeprotect
Address: CI Tower, St George’s Square, New Malden
Rating: 4.40

4.4 Rating 2,829 Reviews

88 %

of reviewers recommend Homeprotect

Company Reviews

Metrics

Info

4.4

Based on 2,829 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

About Homeprotect:

We specialise in non-standard insurance
We cover unoccupied homes, listed properties, properties with a history of flood or subsidence, holiday homes, second homes, landlords, people who have had past financial difficulties or convictions, larger homes with more than 6 bedrooms, homes which have lodgers or are on AirBnB and many more!

We’ll protect your property, inside and out… in minutes
Our customers have saved money and set up their home insurance online, even if they've had insurance problems in the past.

Immediate online quote in most cases, even for very complex circumstances
We quote for a wider set of circumstances online than any other insurance provider in the UK.

5 Star rated buildings policies
Homeprotect buildings insurance policies are rated 5 Star by Defaqto, indicating that the policy is one of the most comprehensive home insurance buildings products available.

Useful extra cover included
Benefit from Basic Legal Expenses and Home Emergency cover included in your policy, as standard.

24hr Home Emergency line
If the worst should happen, call our dedicated team anytime. We’ll explain what information we need from you and we'll explain what happens next.

What we don’t cover
We also think it’s important to be clear on what we don’t cover. Please note that we don't cover homes outside of the UK, damage caused gradually, or by wear and tear, or by failure to fix a known issue, faulty design or poor workmanship or theft, vandalism or accidental damage caused by a paying guest. Find out more details of what is and isn’t covered in our policy booklet https://www.homeprotect.co.uk/policy-booklet

Visit Website

Phone:

0330 660 1000

Email:

marketing@homeprotect.co.uk

Location:

CI Tower, St George’s Square
New Malden
KT3 4HG

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Homeprotect 5 star review on 21st December 2021

Karen P

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Professional friendly staff, competitive price.”

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Posted 5 years ago

“I contacted the customer service team by phone both before and after taking out my policy. They were very helpful and informative answering all my questions in a patient and friendly manner.”

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Posted 5 years ago

“Was very pleased with the service and price!”

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Posted 5 years ago

“Very user friendly great service and for what I wanted quickly definitely 5 stars !”

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Posted 5 years ago

“Very happy with customer service at Home Protect!An excellent quote and detailed policy information was provided!”

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Posted 5 years ago

“Really competitive quote and easy to use service - really happy so far!”

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Posted 5 years ago

“Good competitive quote, top 3 on my search and easy to transact with. Sent the renewals out well in advance and made this competitive too.”

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Posted 5 years ago

“Made what I thought might be difficult process very easy and helped me through completing all the required details”

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Posted 5 years ago

“I have a unoccupied house with structural issues. They were able to come up with an insurance plan that could me. The usual big players in insurance were not interested. Thank you Home Protect.”

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Posted 5 years ago

“Good competitive price on my home insurance. An easy website to use.”

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Posted 5 years ago

“Fraudulently set up home insurance in my name. I had no knowledge that this was set up until I discovered a direct debit coming out of my bank. I instantly cancelled this and told them I did not ask for this cover nor need it. They then drummed up a load of admin charges and took money out of my bank account without my permission and have not returned any of my phone calls. Still waiting to all responses of my communications. They only communicate when it suits them. They don’t answer any of your questions. They provide no proof of when asked on how this insurance was set up. Absolutely disgusting customer service. I have called 5 times to sort the problem. Been promised that I would get a call back. Still waiting months later. Stay well clear.”

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Posted 5 years ago

Hello, I have sent a response to you on the other review site Kind regards Mona

Posted 5 years ago

“Agree with some of what has been said below - all the 4 and 5 star reviews are coming from people who have never made a claim with this company. Yes they are cheap and it is easy to setup, but I have learned the hard way that this is for a reason: that they will use every trick in the book to avoid paying out. After three years of no claims, I tried to claim for my stolen phone (not exactly rocket science) through the contents insurance I had. They told me that because I hadn't declared the exact model of my phone it was not covered away from the home, despite the wording in my policy stating: "mobile phones worth less than £1000 are now covered as standard under our Contents Cover"....clearly not! Do not take out insurance with these guys, and if you already have insurance and have yet to make a claim, I would recommend moving your insurance to a different provider.”

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Posted 5 years ago

Hello Alison, I have sent you a message on the other review site just now. I look forward to hearing from you. Kind regards Mona

Posted 5 years ago

“So easy to set up”

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Posted 5 years ago

“Here is an honest review for you. The only good reviews I have seen about this company have been from quotes. It is easy to take money and get new customers. The real proof of how good a company is, is the reviews from experience of putting a claim in which surprise surprise is terrible just like we have experienced. At the end of October our house was broken into while we were away for our sons birthday. We called to report the break in after we had acquired a crime number from the police. I couldn't get through so decided to have a look online. We found you could put a claim in online and complete a 'loss list' so that's exactly what we did. Not once has this company returned my calls. We have exchanged several emails with our case worker, Matt. He has requested an extensive list of receipts, pictures of items and various other things. We have always responded giving him exactly what was requested from our side every time. Then all goes silent and I have to call again for an update. Last email I sent was a week and a half ago and have had no reply. I called last Thursday and spoke to a very helpful lady called Holly who even said herself the communication from Matt had been atrocious and that he should be calling to update us with our claim. She promised he would call back before they closed. Again, no call. I called again Friday, was told the same. Yet AGAIN no calls. Was left over the weekend. Same happened yesterday. I am really at my wits end. So people, if you'd like home insurance really cheap and know you will never claim (impossible) then go ahead with this company. If you want an insurance that will maybe cost you a little more but you know you will be covered and not fobbed off with every excuse in the book then pay the extra and get a reliable insurance you can rely on should you ever be unfortunate enough for a burglary or a home emergency!”

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Posted 5 years ago

Hello Lauren, I am sorry to read about this. I am happy to look into this for you. Please provide me with your policy number and email this to: email.service@homeprotect.co.uk Kind regards Mona

Posted 5 years ago

“HomeProtect made me very unhappy by quoting me a hugely increased renewal premium. Fortunately the card details they had were out of date, so they had to contact me. This prompted me to do a Meerkat comparison site check on what other options were available. I found a quote about 20% cheaper but for increased cover. The surprise was that the new, better offer was also from HomeProtect! This made me worried that they would be very poor at handling a claim, but review sites don’t confirm that to be the case, so I bought the cheaper online offer. Because I was disgusted at the attempt to exploit an existing customer so ruthlessly, I telephoned to complain. The agent said online deals were often cheaper because of reduced costs to the insurers. Nonsense! Is it really cheaper to pay a commission to the comparison site than to process a card payment where they already have the details? Now they keep writing to me about missing the renewal offer........”

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Posted 5 years ago

Hello David, I am sorry to read about this. Please provide me with your policy number to email.service @homeprotect.co.uk so that I can look into this for you. Kind regards Mona Homeprotect

Posted 5 years ago

Hello David, I am sorry to read about your experience with Homeprotect. Please provide me with your policy number and send to: email.service@homeprotect.co.uk Kind regards Mona

Posted 5 years ago

“Great value, very helpful staff.”

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Posted 5 years ago

“Bit disappointed as I’ve been paying the insurance for nearly a month, but sent no policy over email or post.”

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Posted 5 years ago

Hello Sam, I'm sorry to hear that you haven't received your documentation. They have been sent a few times by email and once by post. I have re-sent it again for you. Its also best to check in your junk email folder in case it has been sent there. Kind regards Mona

Posted 5 years ago

“efficient customer service. explained the details of policy thoroughly and easy to understand.”

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Posted 5 years ago

“AVOID this company at all cost. Yes I agree with the positive comments on here about taking out a policy but that’s as far as it goes. I have tried to get hold of mona on here as well to try and sort this out but again just met with silence. After my garage was broken into and lots of items were taken, I had to put a claim in through my contents insurance. The onset of problems started, every excuse under the sun came out why we were not covered. No damage, no receipts or proof of purchase, has a max limit as it’s an outbuilding, Has a max limit per item. Slippery eels trying everything to get out of paying up. “The garage contents are not covered as it’s not part of the dwelling” our garage is integrated into the house as the bathroom is over it.? “Loss adjuster came out and verified the claim” then they went quite for months no correspondence at all. I even thought about sending a carrier pigeon. ”Second loss adjuster came out and also verified the claim, recommend they settle” Then they also went quite. 6 months later and they still haven’t sorted this claim out. A very stressful time for us and the kids, we don’t have a massive slush fund to replace everything at once. My neighbour was also burgled at the same time, they also didn’t have receipts and proof of purchase just boxes and pictures like us. However his claim was settled within 4 weeks. When we had the storms earlier this year it caused quite a bit of structural damage. Not even bothering to put a claim in!!!! Would prefer to 💩🙌🏻👏🏻🙌🏻👏🏻 as the slippery little worms will Stress me out even further. Advice is to pay that extra little bit on your policy and go with a more reputable company.”

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Posted 5 years ago

Hello, I replied to your other review and have located your policy number. I have emailed you directly to your email address. Kind regards Mona

Posted 5 years ago

“Absolute bandits. They never email you to tell you that your policy is increasing, then auto increase without you realising. AVOID THESE BANDITS AT ALL COSTS!”

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Posted 5 years ago

Hello Dan, I am sorry to read about this. Please can you provide me with your policy number so that I can look into this for you. Kind regards Mona

Posted 5 years ago

Homeprotect is rated 4.4 based on 2,829 reviews