Homeprotect Reviews

Name: Homeprotect
Address: CI Tower, St George’s Square, New Malden
Rating: 4.39

4.4 Rating 2,695 Reviews

88 %

of reviewers recommend Homeprotect

Company Reviews

Metrics

Info

4.4

Based on 2,695 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

About Homeprotect:

We specialise in non-standard insurance
We cover unoccupied homes, listed properties, properties with a history of flood or subsidence, holiday homes, second homes, landlords, people who have had past financial difficulties or convictions, larger homes with more than 6 bedrooms, homes which have lodgers or are on AirBnB and many more!

We’ll protect your property, inside and out… in minutes
Our customers have saved money and set up their home insurance online, even if they've had insurance problems in the past.

Immediate online quote in most cases, even for very complex circumstances
We quote for a wider set of circumstances online than any other insurance provider in the UK.

5 Star rated buildings policies
Homeprotect buildings insurance policies are rated 5 Star by Defaqto, indicating that the policy is one of the most comprehensive home insurance buildings products available.

Useful extra cover included
Benefit from Basic Legal Expenses and Home Emergency cover included in your policy, as standard.

24hr Home Emergency line
If the worst should happen, call our dedicated team anytime. We’ll explain what information we need from you and we'll explain what happens next.

What we don’t cover
We also think it’s important to be clear on what we don’t cover. Please note that we don't cover homes outside of the UK, damage caused gradually, or by wear and tear, or by failure to fix a known issue, faulty design or poor workmanship or theft, vandalism or accidental damage caused by a paying guest. Find out more details of what is and isn’t covered in our policy booklet https://www.homeprotect.co.uk/policy-booklet

Visit Website

Phone:

0330 660 1000

Email:

marketing@homeprotect.co.uk

Location:

CI Tower, St George’s Square
New Malden
KT3 4HG

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Homeprotect 5 star review on 21st December 2021

Karen P

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Money being an issue the price was really good & the service very patient adding in & taking off extras to get the right cover”

Helpful Report

Posted 3 years ago

I'm pleased to read that we've been able to be to take the hassle out of insurance for you Sally. Zoe from the HomeProtect Team

Posted 3 years ago

“quotation did not increase much in relation to previous year”

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Posted 3 years ago

I'm pleased to read that we've been so competitive for you. Zoe from the HomeProtect Team

Posted 3 years ago

“All done online. Quick and efficient, making a 40% saving on previous policy. Of course, the 'proof of the pudding' is the speed of response and service in the unlikely event of making a claim.”

Helpful Report

Posted 3 years ago

Thank you for your five star review. Fingers crossed you never need to make a claim, but thank you for picking us to be there should we ever be needed. Zoe from the HomeProtect Team

Posted 3 years ago

“Endless telephone loop and nobody calls back.”

Helpful Report

Posted 3 years ago

I'm sorry to read that you've had trouble getting through to us. If you would like to drop an email to resolve@homeprotect with the details of what you need help with, and I can look into this for you. Zoe from the HomeProtect Team

Posted 3 years ago

“A bit more exptbis year but still the best value out there. Very easy to tailor cover which really suited us. Can't see any other providers offering as hood a service. Highly Recommended!!”

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Posted 3 years ago

Wonderful to read that we've been able to tick all the boxes for you Simon. Thank you for your five star review. Zoe from the HomeProtect Team

Posted 3 years ago

“Nice and simple sign up process.”

Helpful Report

Posted 3 years ago

We like to keep things as simple as possible Jessica, so it's great to read you've had that experience with us. Zoe from the HomeProtect Team

Posted 3 years ago

“Service delivered was good”

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Posted 3 years ago

Thank you for your five star review Sandra. Zoe from the HomeProtect Team

Posted 3 years ago

“Hi All very professional and timely. Renewal came through, i rang to make some adjustments to my policy, all very easily done. Very good customer service”

Helpful Report

Posted 3 years ago

We pride ourselves on the service that we provide our customers, so it's great to see you've had an experience worthy of five stars from us Jason. Zoe from the HomeProtect Team

Posted 3 years ago

“Tried to do quote online but called to check as wasn't standard insurance. Very helpful and friendly, got cover i needed for very competitive price. Very happy with result 😀”

Helpful Report

Posted 3 years ago

Thank you for your review, I'm pleased to read that we've been able to provide you with a service worthy of five stars. Zoe from the HomeProtect Team

Posted 3 years ago

“WARNING !!! I WOULD NOT WASTE YOUR TIME AND MONEY with this compny. Very bad experience. I was sold a policy for a number of years and detailed my requirements in a phone call and to be sold an agreed policy only to be casually told recently that I should not have been sold the policy and it was not valid. This was Homeprotects fault AS RECORDED TELEPHONE CALLS PROVE. I have been distraught that my home was at risk and in effect uninsured due to their fault. Raised the issue to them at a higher level only to be fobbed off and now not returning my calls or emails. Now escalating to the financial ombudsman. I WOULD NEVER EVER DO BUSINESS WITH THESE PEOPLE AGAIN!!!!”

Helpful Report

Posted 3 years ago

I'm sorry to read that we've disappointed you in any way. Your complaint has been responded to accordingly and a final response was issued. As advised if you do remain unhappy with this outcome, you have the right to escalate your complaint to the Financial Ombudsman Service (FOS). As you have mentioned that this is already the case, we're unable to discuss the complaint any further. They will provide us with an impartial decision and we will adhere to their ruling as always. Zoe from the HomeProtect Team

Posted 3 years ago

“Very comprehensive home and contents insurance cover for a very competitive price, suited my needs perfectly.”

Helpful Report

Posted 3 years ago

Thank you for your five star review Nigel, it's great to read that we've been able to provide you with a service worthy of five stars. Zoe from the HomeProtect Team

Posted 3 years ago

“Got everything i needed cover for at a very good price ,best price out off everybody on 2 comparison sites,and covered everything.”

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Posted 3 years ago

I'm glad that we could tick all the boxes for you Claire. Zoe from the HomeProtect Team

Posted 3 years ago

“Happy with the renewal quote received through the post, but was disappointed that I was charged a cancellation fee on another policy we had on another property's we recently sold even though we were continuing with this particular policy”

Helpful Report

Posted 3 years ago

Thank you for sticking with us for another year despite the cancellation fee. Zoe from the HomeProtect Team

Posted 3 years ago

“Staff seem helpful, explain what I'm insured for etc”

Helpful Report

Posted 3 years ago

I'm glad that we could take the hassle out of insurance for you. Zoe from the HomeProtect Team

Posted 3 years ago

“I needed to check some details - the operator I spoke to was extremely helpful and understood what I wanted. I asked for him not to auto renew and not to keep my card details - he assured me he had actioned this.”

Helpful Report

Posted 3 years ago

We pride ourselves on the service we provide, so I'm pleased to read that the staff member you spoke with lived up to this. Zoe from the HomeProtect Team

Posted 3 years ago

“This company will put you on auto renewable mode without letting you know properly. This will charge higher premium. If you are not the one who check your bank accounts regularly, then I would advice not to go for them. BE aware of them !!!”

Helpful Report

Posted 3 years ago

I'm sorry if there was any confusion surrounding auto renewal, it's certainly never our intention to leave our customers feeling this way. Whether a policy is taken out over the phone or online, it is stated in our terms and conditions that are agreed to, that policies are set to renew automatically. We do this to ensure that you are fully insured without a break. This protects your property and belongings in the event of having to make a claim. We are required by the Financial Conduct Authority to send paper copies of renewals out via post one month before renewal to allow our customers time to shop around. If this didn't happen, please email over your policy and contact details, and I will ensure this is investigated further. Email: resolve@homeprotect.co.uk Zoe from the HomeProtect Team

Posted 3 years ago

“Card had expired for auto renew. Changed card. Got sent emails telling me it's urgent, and texts and a letter. Sent 3 emails before someone replied that I was insured which took nearly a week with me wondering if I was insured. Not good”

Helpful Report

Posted 3 years ago

I'm sorry to read your review, that's not the level of service I would expect you to receive and apologise for the delayed responses. Zoe from the HomeProtect Team

Posted 3 years ago

“So easy. Get your reminded and quote. Call and double check to quote (often cheaper) and pay. All done, that easy with friendly and helpful staff”

Helpful Report

Posted 3 years ago

It's great to read that we've been able to tick all the boxes for you. Zoe from the HomeProtect Team

Posted 3 years ago

“Buying a new house, slightly unusual and so had to phone to discuss rather than arranging on line. The phone call took 41 minutes (compares favourably with another company which was over 2 hours) but the operator was helpful and the price is completitive, I hope I won't find out how good the are at claims.”

Helpful Report

Posted 3 years ago

I'm pleased to read that we were helpful. Fingers crossed you never need to make a claim, but thank you for picking us to be there should we ever be needed. Zoe from the HomeProtect Team

Posted 3 years ago

“Generally good experiences in my 4 years with this insurer.”

Helpful Report

Posted 3 years ago

Thank you for sticking with us for 4 years. We really do value our customers loyalty. Zoe from the HomeProtect Team

Posted 3 years ago

Homeprotect is rated 4.4 based on 2,695 reviews