Homeprotect Reviews

Name: Homeprotect
Address: CI Tower, St George’s Square, New Malden
Rating: 4.40

4.4 Rating 2,768 Reviews

88 %

of reviewers recommend Homeprotect

Company Reviews

Metrics

Info

4.4

Based on 2,768 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

About Homeprotect:

We specialise in non-standard insurance
We cover unoccupied homes, listed properties, properties with a history of flood or subsidence, holiday homes, second homes, landlords, people who have had past financial difficulties or convictions, larger homes with more than 6 bedrooms, homes which have lodgers or are on AirBnB and many more!

We’ll protect your property, inside and out… in minutes
Our customers have saved money and set up their home insurance online, even if they've had insurance problems in the past.

Immediate online quote in most cases, even for very complex circumstances
We quote for a wider set of circumstances online than any other insurance provider in the UK.

5 Star rated buildings policies
Homeprotect buildings insurance policies are rated 5 Star by Defaqto, indicating that the policy is one of the most comprehensive home insurance buildings products available.

Useful extra cover included
Benefit from Basic Legal Expenses and Home Emergency cover included in your policy, as standard.

24hr Home Emergency line
If the worst should happen, call our dedicated team anytime. We’ll explain what information we need from you and we'll explain what happens next.

What we don’t cover
We also think it’s important to be clear on what we don’t cover. Please note that we don't cover homes outside of the UK, damage caused gradually, or by wear and tear, or by failure to fix a known issue, faulty design or poor workmanship or theft, vandalism or accidental damage caused by a paying guest. Find out more details of what is and isn’t covered in our policy booklet https://www.homeprotect.co.uk/policy-booklet

Visit Website

Phone:

0330 660 1000

Email:

marketing@homeprotect.co.uk

Location:

CI Tower, St George’s Square
New Malden
KT3 4HG

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Homeprotect 5 star review on 21st December 2021

Karen P

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to navigate, simple to use and quick quotes made this really helpful for me during a house purchase recently. If only the other steps in the process could be so straightforward! Thank you”

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Posted 3 years ago

It's brilliant to read that we've been able to take the hassle out of insurance for you Clare. Thank you for your review. Zoe from the HomeProtect Team

Posted 3 years ago

“Happy with policy and hasn't gone up too much”

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Posted 3 years ago

Thank you for your positive feedback Joey. Zoe from the HomeProtect Team

Posted 3 years ago

“Very happy so far with the hard copy of policy and the renewal process. Not happy with increase in cost this year”

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Posted 3 years ago

Thank you for sticking with us for another year, and I'm sorry if there was an increase in your policy. Zoe from the HomeProtect Team

Posted 3 years ago

“Always offer a very competitive quote, for insuring a very old property they were by far the cheapest for like for like cover. They have never increased my premium for renewal by some crazy amount as other insurers seem to do who then subsequently knock the price down when you complain. Staff handling calls are knowledgeable and very helpful, deal with questions well and always do what they promise.”

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Posted 3 years ago

Thank you for your great feedback James. I'm pleased to see that we've been able to take the hassle out of insurance for you. Zoe from the HomeProtect Team

Posted 3 years ago

“Clear communication, easy to deal with and processed the changes I asked for very promptly. Well pleased.”

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Posted 3 years ago

We aim to please! Thank you for your five star review. Zoe from the HomeProtect Team

Posted 3 years ago

“Good price and easy to complete.”

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Posted 3 years ago

I'm glad that we could take the hassle out of insurance for you. Zoe from the HomeProtect Team

Posted 3 years ago

“I was very happy with the service I received from home protect. The advisor was very friendly and helpful and answered any questions that I had. I am also extremely satisfied with the cover I have in my place for my first home.”

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Posted 3 years ago

We pride ourselves on the service that we provide our customers, so it's great to see you've had an experience worthy of five stars Melissa. Zoe from the HomeProtect Team

Posted 3 years ago

“I wrote a review on Trust Pilot as the service received was helpful, staff did not rush me and assisted me to find the bespoke solutions I needed with my insurance. Would used again and would recommend.”

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Posted 3 years ago

Thank you for your great review Lynn. Your recommendation means a lot to us. Zoe from the HomeProtect Team

Posted 3 years ago

“Cheap, they bribing me now to do a review with some vague hope I'll win an Amazon voucher and how can you possibly know til you've made a claim? Pointless exercise .”

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Posted 3 years ago

Finger crossed you never need to make a claim Greg, but thank you for picking us to be there should we ever be needed. Zoe from the HomeProtect Team

Posted 3 years ago

“Excellent price for Building Insurance. Also excellent customer service.”

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Posted 3 years ago

Thank you for your excellent five star review. Zoe from the HomeProtect Team

Posted 3 years ago

“So simple! Great value for money and all the documents were written in easy to understand plain English. Fantastic, easy to use website and renewing my policy was stress free and payless. Brilliant”

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Posted 3 years ago

Thank you for your great feedback Beth. I'm glad that we could take the hassle out of insurance for you. Zoe from the HomeProtect Team

Posted 3 years ago

“When I'm dealing with HomeProtect I always feel confident with their customer service. As well as getting a good price, I receive a professional and competent product.”

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Posted 3 years ago

We pride ourselves on the service that we provide, so it's great to read you've had an experience worthy of five stars. Zoe from the HomeProtect Team

Posted 3 years ago

“The service I received was fast and trouble free, set up in a matter of a few minutes, with great communications too.”

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Posted 3 years ago

I'm pleased that we could tick all the boxes for you. Thank you for your five star review. Zoe from the HomeProtect Team

Posted 3 years ago

“I had previously dealt with other companies regarding house insurance but was not happy with the service. Since dealing with HomeProtect I have had no issues whatsoever. They made everything straightforward and I would highly recommend them to anyone.”

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Posted 3 years ago

I'm glad to see that we've been able to take the hassle out of insurance for you Wilma. Zoe from the HomeProtect Team

Posted 3 years ago

“Good timely communication and, most importantly, the premium went up by only a small amount not the stupid jumps you see some other companies make when contracts roll over.”

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Posted 3 years ago

Great to read that we've been able to be so competitive for you Ralph. Thank you for your review. Zoe from the HomeProtect Team

Posted 3 years ago

“Very easy to purchase policy online with very quick response. Pleased with response to cancel policy when house sold”

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Posted 3 years ago

Quick and easy - just as it should be in our eyes. And we're glad that you agree Caroline. Zoe from the HomeProtect Team

Posted 3 years ago

“Policy for an un-occupied property. Contacted by media support and still not resolved. NO CONTACT from Home protect. Poor service for dealing with bereavement. Found this review on my late husbands email to renew the policy.”

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Posted 3 years ago

I'm sorry to read that we've disappointed you in anyway. If you are able to send me an email with the details I would like to investigate and get this issue resolved by you. Email: resolve@homeprotect.co.uk Zoe from the HomeProtect Team

Posted 3 years ago

“Excellent claim handling. Quite a rise in renewal premium but worth it.”

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Posted 3 years ago

Sorry to hear that you had to make a claim, but I'm pleased we were able to offer you a five star service when you needed us. Zoe from the HomeProtect Team

Posted 3 years ago

“3 year running with them never an issue, good price, good cover, fast and efficient and no fuss when a claim was made.”

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Posted 3 years ago

Thank you for your five star review Tina. It's brilliant to read we've been able to tick all the boxes for you. Zoe from the HomeProtect Team

Posted 3 years ago

“Very competitively priced, easy to fill in forms, hopefully if we ever need to claim it will be easy to!”

Helpful Report

Posted 3 years ago

Fingers crossed you never need to make a claim, but thank you for picking us to be there should we ever be needed. Zoe from the HomeProtect Team

Posted 3 years ago

Homeprotect is rated 4.4 based on 2,768 reviews