Homeprotect Reviews

Name: Homeprotect
Address: CI Tower, St George’s Square, New Malden
Rating: 4.39

4.4 Rating 2,695 Reviews

88 %

of reviewers recommend Homeprotect

Company Reviews

Metrics

Info

4.4

Based on 2,695 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

About Homeprotect:

We specialise in non-standard insurance
We cover unoccupied homes, listed properties, properties with a history of flood or subsidence, holiday homes, second homes, landlords, people who have had past financial difficulties or convictions, larger homes with more than 6 bedrooms, homes which have lodgers or are on AirBnB and many more!

We’ll protect your property, inside and out… in minutes
Our customers have saved money and set up their home insurance online, even if they've had insurance problems in the past.

Immediate online quote in most cases, even for very complex circumstances
We quote for a wider set of circumstances online than any other insurance provider in the UK.

5 Star rated buildings policies
Homeprotect buildings insurance policies are rated 5 Star by Defaqto, indicating that the policy is one of the most comprehensive home insurance buildings products available.

Useful extra cover included
Benefit from Basic Legal Expenses and Home Emergency cover included in your policy, as standard.

24hr Home Emergency line
If the worst should happen, call our dedicated team anytime. We’ll explain what information we need from you and we'll explain what happens next.

What we don’t cover
We also think it’s important to be clear on what we don’t cover. Please note that we don't cover homes outside of the UK, damage caused gradually, or by wear and tear, or by failure to fix a known issue, faulty design or poor workmanship or theft, vandalism or accidental damage caused by a paying guest. Find out more details of what is and isn’t covered in our policy booklet https://www.homeprotect.co.uk/policy-booklet

Visit Website

Phone:

0330 660 1000

Email:

marketing@homeprotect.co.uk

Location:

CI Tower, St George’s Square
New Malden
KT3 4HG

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Homeprotect 5 star review on 21st December 2021

Karen P

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The service was quick and easy to follow. Very reasonable price. Very easy to navigate through application. customer service was good.”

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Posted 3 years ago

I'm pleased that we could take the hassle out of insurance for you Jane. Thank you for your five star review. Zoe from the HomeProtect Team

Posted 3 years ago

“Excellent service and obtained what I requested. Simple application avoiding loads of unnecessary questions.”

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Posted 3 years ago

Delighted to have you as a customer, and I'm pleased that our level of service was worthy of five stars from you. Zoe from the HomeProtect Team

Posted 3 years ago

“Very smooth process very impressed. Nick”

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Posted 3 years ago

We're happy to hear you've had a seamless experience to join us Nick. Zoe from the HomeProtect Team

Posted 3 years ago

“Price,convenience,great follow up”

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Posted 3 years ago

Thank you for your five star review Helen, it's great to see that we could tick all the boxes for you. Zoe from the HomeProtect Team

Posted 3 years ago

“Great price 30 %ess than the competition”

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Posted 3 years ago

Wonderful to read that we've been so competitive for you Jonathan. Zoe from the HomeProtect Team

Posted 3 years ago

“Very good customer service when I called to renew my policy. I needed to make a slight change and it was done within minutes.”

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Posted 3 years ago

Thank you for your positive feedback. It's great to read that the customer service agent you have interacted with has been so helpful. Zoe from the HomeProtect Team

Posted 3 years ago

“We had been stuck paying a high price for our listed building insurance.I then found HomeProtect and slashed so much off my bill - we saved over £200 in year 1. Renewal has happened and the increase was low, and was in line with inflation. No claims yet - thankfully - but i am confident they would handle those professionally too.”

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Posted 3 years ago

Great to read that we could save you so much each year Mark. Fingers crossed you never need to make a claim, but thank you for picking us to be there should we ever be needed. Zoe from the HomeProtect Team

Posted 3 years ago

“Easy to complete quote online, especially as I have some high risk items and I could input these direct as opposed to call in. Made a small error which I only noticed on printing out the policy - called and item changed without fuss. Finally, it's all written in good clear English, which isn't a given in the insurance industry.”

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Posted 3 years ago

We like to make things as easy as possible for our customers, so your review is music to our ears. Thumbs up for leaving us a five star review. Zoe from the HomeProtect Team

Posted 3 years ago

“Competitive price at renewal and when I wanted to go through a few of the finer details and ask questions, did not feel rushed and everything was answered comprehensively.”

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Posted 3 years ago

I'm glad that we could take the hassle out of insurance for you Karen. Thank you for your positive feedback. Zoe from the HomeProtect Team

Posted 3 years ago

“Once I had checked and accepted the renewal quote my policy renewed automatically. Very helpful customer service if anything needs to be changed.”

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Posted 3 years ago

We aim to please! It's great to read that we could take the hassle out of your renewal. Zoe from the HomeProtect Team

Posted 3 years ago

“Set up our Home Insurance policy online. It was a very quick and easy process. The policy offers everything I wanted to cover my home.”

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Posted 3 years ago

It's great to see we could tick all the boxes for you. Thank you for your five star review. Zoe from the HomeProtect Team

Posted 3 years ago

“Very easy to set up and quick reponse”

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Posted 3 years ago

Easy and quick - just as it should be in our eyes! And we're glad that you agree Roxie. Zoe from the HomeProtect Team

Posted 3 years ago

“Great customer service”

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Posted 3 years ago

We aim to please! Thank you for your five star review. Zoe from the HomeProtect Team

Posted 3 years ago

“I'm a new customer but signing up was very straightforward”

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Posted 3 years ago

Thank you for picking HomeProtect, we're thrilled to have you as a customer. Zoe from the HomeProtect Team

Posted 3 years ago

“Really easy to use and a very comprehensive insurance for a good price.”

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Posted 3 years ago

Thank you for your five star review, it's great to read that we could keep everything nice and easy for you. Zoe from the HomeProtect Team

Posted 3 years ago

“Fantastic very easy website”

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Posted 3 years ago

We like to make things as easy as possible for our customers, and I'm glad you had that experience on our website. Zoe from the HomeProtect Team

Posted 3 years ago

“Very professional service”

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Posted 3 years ago

Thank you for your positive feedback. I'm pleased to read we've provided you with a service worthy of five stars. Zoe from the HomeProtect Team

Posted 3 years ago

“Really easy to change to. User friendly site and great pricing options.”

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Posted 3 years ago

I'm glad that we could tick all the boxes for you Liezel. Thank you for your five star review. Zoe from the HomeProtect Team

Posted 3 years ago

“Best price”

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Posted 3 years ago

Wonderful to read that we've been able to give you good value for money Michelle. Zoe from the HomeProtect Team

Posted 3 years ago

“This is the 3rd time I've used Home Protect for unoccupied house insurance (dealing with deceased relatives' estates). Having compared with 2 other providers, I know their cover is really good and very competitive. Highly recommend.”

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Posted 3 years ago

Your recommendation means the world to us Julie! Thank you for sticking with us for three years in a row. Zoe from the HomeProtect Team

Posted 3 years ago

Homeprotect is rated 4.4 based on 2,695 reviews