Homeprotect Reviews

Name: Homeprotect
Address: CI Tower, St George’s Square, New Malden
Rating: 4.39

4.4 Rating 2,692 Reviews

88 %

of reviewers recommend Homeprotect

Company Reviews

Metrics

Info

4.4

Based on 2,692 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

About Homeprotect:

We specialise in non-standard insurance
We cover unoccupied homes, listed properties, properties with a history of flood or subsidence, holiday homes, second homes, landlords, people who have had past financial difficulties or convictions, larger homes with more than 6 bedrooms, homes which have lodgers or are on AirBnB and many more!

We’ll protect your property, inside and out… in minutes
Our customers have saved money and set up their home insurance online, even if they've had insurance problems in the past.

Immediate online quote in most cases, even for very complex circumstances
We quote for a wider set of circumstances online than any other insurance provider in the UK.

5 Star rated buildings policies
Homeprotect buildings insurance policies are rated 5 Star by Defaqto, indicating that the policy is one of the most comprehensive home insurance buildings products available.

Useful extra cover included
Benefit from Basic Legal Expenses and Home Emergency cover included in your policy, as standard.

24hr Home Emergency line
If the worst should happen, call our dedicated team anytime. We’ll explain what information we need from you and we'll explain what happens next.

What we don’t cover
We also think it’s important to be clear on what we don’t cover. Please note that we don't cover homes outside of the UK, damage caused gradually, or by wear and tear, or by failure to fix a known issue, faulty design or poor workmanship or theft, vandalism or accidental damage caused by a paying guest. Find out more details of what is and isn’t covered in our policy booklet https://www.homeprotect.co.uk/policy-booklet

Visit Website

Phone:

0330 660 1000

Email:

marketing@homeprotect.co.uk

Location:

CI Tower, St George’s Square
New Malden
KT3 4HG

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Homeprotect 5 star review on 21st December 2021

Karen P

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very competitive quote and easy to deal with”

Helpful Report

Posted 1 year ago

That's our aim Kenneth! Thank you for your 5 star feedback. Angela at The Homeprotect Team.

Posted 1 year ago

“When contacting about renewal of policy and changes I needed to make to my policy staff I spokevto were extremely helpful courteous and polite.”

Helpful Report

Posted 1 year ago

We are always happy to help! Thank you for your great feedback. Angela at The Homeprotect Team.

Posted 1 year ago

“Very easy to use. Efficient and speedy response when setting up my insurance. Hoping I won’t have to be in contact with claims. Thank you for a fair and good price.”

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Posted 1 year ago

Great to hear you had a 5 star service from us! Thank you, Angela at The Homeprotect Team.

Posted 1 year ago

“thank you Homeprotect for helping me find the right insurance that I really needed and I am very Happy you could do this for me as other insurance companies failed failed me and and did not ask me the right questions as they should have done Now Ian really pleased and Happy now with you,”

Helpful Report

Posted 1 year ago

That's what we like to hear John! Thank you for your 5 star feedback. Angela at The Homeprotect Team.

Posted 1 year ago

“I found the policy on a compare site...I had a few questions so contacted them direct. The person answered my questions in a satisfactory manner and I completed the paperwork over the phone. I received documents very promptly. I am content to give a 5 star rating. I have not made a claim so cannot comment on claims handling.”

Helpful Report

Posted 1 year ago

Great to hear you had a 5 star experience with us Paul! Thank you, Angela at The Homeprotect Team.

Posted 1 year ago

“Excellent Service and great value for money”

Helpful Report

Posted 1 year ago

Excellent to hear Ian! Thank you for your feedback. Angela at The Homeprotect Team.

Posted 1 year ago

“After suffering a subsidence claim my previous insurance company turned me down at renewal but Homeprotect were extremely helpful to me.”

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Posted 1 year ago

We strive to offer cover that others can't Carol! Thank you for your feedback. Angela at The Homeprotect Team.

Posted 1 year ago

“I have been with Homeprotect for 4 years now simply because they did'nt 'jack up the price' in the way other companies did if you stayed with them. Luckily I have never made a claim but I have confidence in the company as being fair and decent.”

Helpful Report

Posted 1 year ago

We like to stay loyal to our customers! Thank you for your great feedback. Angela at The Homeprotect Team.

Posted 1 year ago

“I was given adequate notice to change anything before continuing with Homeprotect. Paperwork is easily understandable and the price of renewal was fair.”

Helpful Report

Posted 1 year ago

Great to see you had a 5 star experience! Thank you, Angela at The Homeprotect Team.

Posted 1 year ago

“Excellent , easy to deal with and a good price”

Helpful Report

Posted 1 year ago

Excellent to hear you had a 5 star experience with us. Thank you, Angela at The Homeprotect Team.

Posted 1 year ago

“I found the process easy to complete , the website loaded quickly and was no problem to navigate . The overall price was competitive too .”

Helpful Report

Posted 1 year ago

We aim to please Paul! Thank you for your 5 star feedback. Angela at The Homeprotect Team.

Posted 1 year ago

“Good deal Efficient and no messing about”

Helpful Report

Posted 1 year ago

Good to hear Stephen! Thank you, Angela at The Homeprotect Team.

Posted 1 year ago

“As well as offering a very competitive price when it came time to renew my home insurance, Home Protect proved to be easy and efficient to deal with. Highly recommended.”

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Posted 1 year ago

We like to stay loyal Graham! Thank you for your great feedback. Angela at The Homeprotect Team.

Posted 1 year ago

“Made starting my policy effortless.”

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Posted 1 year ago

We like to make insurance easy for you Andy! Thank you for your feedback. Angela at The Homeprotect Team.

Posted 1 year ago

“I phoned after a quote from a comparison website. The Homeprotect staff member was friendly and efficient from the outset, able to answer all my questions about insuring a new house we have just bought. You could tell from his voice that he was smiling throughout, which lightened the hassle of taking out a policy. Thanks.”

Helpful Report

Posted 1 year ago

Thank you for your amazing feedback Andy! We are always happy to help. Angela at The Homeprotect Team.

Posted 1 year ago

“Relieved to find a 'real' person to talk to about an insurance policy rather than computer driven site. Well pleased with the service given so far. Thank you.”

Helpful Report

Posted 1 year ago

If you're happy Cate then so are we! Thank you for your fantastic feedback. Angela at The Homeprotect Team.

Posted 1 year ago

“Have renewed for a number of years now with HomeProtect and never made a claim. So I would expect some loyalty pricing or discounts, yet every year the price increases. I have no complaints with them, as not had to ever test their customer service yet, but would hope they look after their loyal customers better. Hopefully in the future this will happen and I wont have to move elsewhere.”

Helpful Report

Posted 1 year ago

Thank you for your feedback Tim. We do try to offer the best prices we have available to us. If you would like to discuss your cover, please send your request to resolve@homeprotect.co.uk and I will arrange for an agent to contact you. Thanks Angela at The Homeprotect Team.

Posted 1 year ago

“Can't comment on the claims side or having to contact company as I have not needed to. The only complaint I have is the automatic renewal payment being taken a week before due as there is no reason for it not to be taken on the due date. Apart from that easy to set up online”

Helpful Report

Posted 1 year ago

Thank you for your feedback. We do state on your documents that the payment will be attempted 7 days prior, to prevent any gap in cover should the payment fail. You do have the option to stop your policy from automatically renewing. If this is the case please send your request to resolve@homeprotect.co.uk and we can arrange for this to be stopped in future. Thanks Angela at The Homeprotect Team.

Posted 1 year ago

“Very easy to negotiate the Web site. Also great value. Perfect t for my needs”

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Posted 1 year ago

We like to make your experience hassle free! Thank you for your feedback. Angela at The Homeprotect Team.

Posted 1 year ago

“Quick response. Easily understood details and Im happy with the product.”

Helpful Report

Posted 1 year ago

Great to hear! Thank you for your feedback. Angela at The Homeprotect Team.

Posted 1 year ago

Homeprotect is rated 4.4 based on 2,692 reviews