Homeprotect Reviews

Name: Homeprotect
Address: CI Tower, St George’s Square, New Malden
Rating: 4.39

4.4 Rating 2,692 Reviews

88 %

of reviewers recommend Homeprotect

Company Reviews

Metrics

Info

4.4

Based on 2,692 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

About Homeprotect:

We specialise in non-standard insurance
We cover unoccupied homes, listed properties, properties with a history of flood or subsidence, holiday homes, second homes, landlords, people who have had past financial difficulties or convictions, larger homes with more than 6 bedrooms, homes which have lodgers or are on AirBnB and many more!

We’ll protect your property, inside and out… in minutes
Our customers have saved money and set up their home insurance online, even if they've had insurance problems in the past.

Immediate online quote in most cases, even for very complex circumstances
We quote for a wider set of circumstances online than any other insurance provider in the UK.

5 Star rated buildings policies
Homeprotect buildings insurance policies are rated 5 Star by Defaqto, indicating that the policy is one of the most comprehensive home insurance buildings products available.

Useful extra cover included
Benefit from Basic Legal Expenses and Home Emergency cover included in your policy, as standard.

24hr Home Emergency line
If the worst should happen, call our dedicated team anytime. We’ll explain what information we need from you and we'll explain what happens next.

What we don’t cover
We also think it’s important to be clear on what we don’t cover. Please note that we don't cover homes outside of the UK, damage caused gradually, or by wear and tear, or by failure to fix a known issue, faulty design or poor workmanship or theft, vandalism or accidental damage caused by a paying guest. Find out more details of what is and isn’t covered in our policy booklet https://www.homeprotect.co.uk/policy-booklet

Visit Website

Phone:

0330 660 1000

Email:

marketing@homeprotect.co.uk

Location:

CI Tower, St George’s Square
New Malden
KT3 4HG

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Homeprotect 5 star review on 21st December 2021

Karen P

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to use site Reasonable priced”

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Posted 1 year ago

We strive to make your experience hassle free! Thank you for your 5 star review. Angela at The Homeprotect Team.

Posted 1 year ago

“nothing to add”

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Posted 1 year ago

Thank you for your feedback Adrian! Angela at The Homeprotect Team.

Posted 1 year ago

“Buy my insurance quickly and easily wasnt bugged by phone calls after”

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Posted 1 year ago

Great to see you had a 5 star experience with us Patricia! Thank you for your feedback. Angela at The Homeprotect Team.

Posted 1 year ago

“Easy to use site and great price”

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Posted 1 year ago

We aim to make your experience hassle free! Thank you for your 5 star feedback. Angela at The Homeprotect Team.

Posted 1 year ago

“Very simple process to get a quote and buy. Good value 👍🏼”

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Posted 1 year ago

That's our aim Robert! Thank you for your great feedback. Angela at The Homeprotect Team.

Posted 1 year ago

“excellent service. Thank you. MP”

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Posted 1 year ago

Excellent to hear Michael! Thank you for your 5 star review. Angela at The Homeprotect Team.

Posted 1 year ago

“I had my house insurance buildings and contents cover with Home Protect and called them mid policy with two months remaining to cancel the policy as I had sold my house and was moving in with my parents whilst waiting for my house purchase to complete. I was advised that I had to pay £50 cancellation fee on the £15.73 a month policy with two months left to run. This was waived by a manager as more than the monthly payments remaining. The two months passed and then I received an email from HomeProtect issuing me with a default notice under section 87(1) of the consumer credit act 1974. I called their telephone line and spend over two hours on the phone to various people trying to explain that I cancelled the policy two months ago and I was out through to 4 different people no one was able to revolve the issue. In the end the operator made a complaint on my behalf but I was unable to speak directly to the complaints team. I am livid to have a default on my credit account. I would never use this company again or recommend.”

Helpful Report

Posted 1 year ago

Hi Kristel, Sorry to read of your disappointment that is never our intention. I can see a complaint has been logged, so I have escalated this with the complaints team and requested they look into this today. Thanks Angela at The Homeprotect Team.

Posted 1 year ago

“Easy to use website. Price was very competitive and included many things as standard where other companies charge extra.”

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Posted 1 year ago

We aim to please! Great to see you had a 5 star experience! Thank you for your feedback. Angela at The Homeprotect Team.

Posted 1 year ago

“Continual bad service never listen, always leave on auto renew even when I expressly request not to. Don't update details on policy correctly, only with them as no one else insures renovations can't wait to kick them into touch. Feel very let down over the last 3 years nearly every phone call is painful and now because they record calls I record them. Unreliable, slow to act when you have a complaint utterly useless. Could never recommend them on the experiences I've had with them truly awful, go elsewhere unless your renovating seriously anyone else would be better than this. This is my true warts and all experience which leaves a bitter taste in my mouth handing money over to these doughnuts. You couldn't make it up apart from the 'glowing' reviews like how?”

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Posted 1 year ago

Sorry to read of your disappointment Marie, that is never our intention. I can see you have been in contact with the complaints team this morning and are happy with the proposed resolution. Thanks Angela at The Homeprotect Team.

Posted 1 year ago

“Took out a policy over the phone and the customer service agent was brilliant at understanding my complicated needs. The policy fee was under that of my original insurance which had jumped massively this year! No brainer. Better cover (added accidental on buildings and contents), less outlay!”

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Posted 1 year ago

That's what we like to hear Gary! Thank you for your great feedback. Angela at The Homeprotect Team.

Posted 1 year ago

“Quick and easy to do online . Great price”

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Posted 1 year ago

We aim to please! Thank you for your 5 star review. Angela at The Homeprotect Team.

Posted 1 year ago

“Fast and friendly service, with all documentation sent out really quickly.”

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Posted 1 year ago

We are always happy to help Andy! Thank you for your 5 star feedback. Angela at The Homeprotect Team.

Posted 1 year ago

“I wasn’t happy with my renewal quote so I phoned up and the guy on the phone was very helpful and was able to look at my quote and get it down for me.”

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Posted 1 year ago

That's great to hear that we could turn your experience around! Thank you for your feedback. Angela at The Homeprotect Team.

Posted 1 year ago

“very easy to deal with and value for money”

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Posted 1 year ago

We aim to please Shaun! Thank you for your 5 star feedback. Angela at The Homeprotect Team.

Posted 1 year ago

“Homeprotect is like having a secure arm around you, you no that it is there and you may not need it, but it is there when you do and it gives you a good feeling, but you do they will respond with feeling and swiftness, Many thanks.”

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Posted 1 year ago

We love that analogy Christopher! We couldn't agree more! Thank you for your 5 star review. Angela at The Homeprotect Team.

Posted 1 year ago

“Home insurance isn’t easy to understand but found this quite easy to do”

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Posted 1 year ago

We strive to make your experience a straightforward one! Thank you for your feedback. Angela at The Homeprotect Team.

Posted 1 year ago

“Easy to take out and very well priced for a great amount of cover! Havent had to use it yet but seems like good service so far.”

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Posted 1 year ago

Great to see you had a 5 star experience with us! Thank you for your feedback. Angela at The Homeprotect Team.

Posted 1 year ago

“The wind blew the roof off our garage over 2 weeks ago. I have submitted a claim through their portal and received a reference number. Nothing has happened since then. Genuinely, I've phoned them (got through to their 'overflow' team who couldn't help), emailed them 3 times (no reply), complained through their portal 4 days ago (no reply) and I've heard absolutely ZERO. All this time, the garage has no roof, the water is getting in and everything is getting ruined. Genuinely the worst claims experience I have ever had. I really don't know what to do next as they simply won't reply...”

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Posted 1 year ago

Sorry to hear this Johnny, that is not the level of service we would expect you to receive. I have escalated this with the claims team and requested they contact you. Thanks Angela at The Homeprotect Team.

Posted 1 year ago

“We claimed for our oil pollution caused by our neighbour’s oil spill on 27/12/22. We have had NO contact from home protect since 29/12/22. Our cellar is filling up with water we dare not pump out. This is potentially an emergency situation.”

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Posted 1 year ago

Sorry to read of your disappointment Hugh, that is never our intention. I have escalated this with the claims team and requested they contact you. Alternatively, you can reach Davies on 0344 856 2408. Thanks Angela at The Homeprotect Team.

Posted 1 year ago

“Helpful and professional friendly staff”

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Posted 1 year ago

We are always happy to help Maggie! Thank you for your great feedback. Angela at The Homeprotect Team.

Posted 1 year ago

Homeprotect is rated 4.4 based on 2,692 reviews