Homeprotect Reviews

Name: Homeprotect
Address: CI Tower, St George’s Square, New Malden
Rating: 4.39

4.4 Rating 2,695 Reviews

88 %

of reviewers recommend Homeprotect

Company Reviews

Metrics

Info

4.4

Based on 2,695 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

About Homeprotect:

We specialise in non-standard insurance
We cover unoccupied homes, listed properties, properties with a history of flood or subsidence, holiday homes, second homes, landlords, people who have had past financial difficulties or convictions, larger homes with more than 6 bedrooms, homes which have lodgers or are on AirBnB and many more!

We’ll protect your property, inside and out… in minutes
Our customers have saved money and set up their home insurance online, even if they've had insurance problems in the past.

Immediate online quote in most cases, even for very complex circumstances
We quote for a wider set of circumstances online than any other insurance provider in the UK.

5 Star rated buildings policies
Homeprotect buildings insurance policies are rated 5 Star by Defaqto, indicating that the policy is one of the most comprehensive home insurance buildings products available.

Useful extra cover included
Benefit from Basic Legal Expenses and Home Emergency cover included in your policy, as standard.

24hr Home Emergency line
If the worst should happen, call our dedicated team anytime. We’ll explain what information we need from you and we'll explain what happens next.

What we don’t cover
We also think it’s important to be clear on what we don’t cover. Please note that we don't cover homes outside of the UK, damage caused gradually, or by wear and tear, or by failure to fix a known issue, faulty design or poor workmanship or theft, vandalism or accidental damage caused by a paying guest. Find out more details of what is and isn’t covered in our policy booklet https://www.homeprotect.co.uk/policy-booklet

Visit Website

Phone:

0330 660 1000

Email:

marketing@homeprotect.co.uk

Location:

CI Tower, St George’s Square
New Malden
KT3 4HG

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Homeprotect 5 star review on 21st December 2021

Karen P

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Awful company”

Helpful Report

Posted 3 years ago

Sorry to read we've disappointed you in any way Paolo. If there's anything I can do to put this right, please do email me your details and I will see what I can do to resolve an issue that you have. Email: resolve@homeprotect.co.uk Zoe from the HomeProtect Team

Posted 3 years ago

“Take your premiums each month, don't pay out on valid claims, communication is extremely poor, would never use again”

Helpful Report

Posted 3 years ago

I'm sorry to read that we've disappointed you Lesley. I've responded to your Tweets and I hope this helps resolve your issue. Zoe from the HomeProtect Team

Posted 3 years ago

“Took out a policy 24th December 2020 for an HMO property, paid just over £1,600.00 in full as one payment. very poorly explained, I asked for policy details in plain English showing me exactly what I’m covered for and the booklet explaining exactly what cover I have to be posted to me. Did not receive any booklet and everything is not clear online.”

Helpful Report

Posted 3 years ago

Sorry to hear that you've not received your booklet. Please email me your policy number and I will help to get this arranged for you. Email: resolve@homeprotect.co.uk Zoe from the HomeProtect Team

Posted 3 years ago

“Very competitive price for quite a complex insurance policy”

Helpful Report

Posted 3 years ago

We aim to please! Glad that we could be so competitive for you. Zoe from the HomeProtect Team

Posted 3 years ago

“Straight forward and easy to use, met all my requirements at a fantastic price!”

Helpful Report

Posted 3 years ago

I'm glad that we could tick all the boxes for you Sarah. Thank you for your five star review. Zoe from the HomeProtect Team

Posted 3 years ago

“Very simple and straight forward with purchasing the policy”

Helpful Report

Posted 3 years ago

A simple and straightforward service is what we aim to provide our customers, so your review is music to our ears. Zoe from the HomeProtect Team

Posted 3 years ago

“We had a house fire on 21st December. We had zero support or help from this insurer. 3 weeks with no sockets in the whole house and no heating. Initially their response was ‘we can’t do anything, we are not an emergency service’, so much for a duty of care! This Wednesday a very competent electrician came out and recommended installing emergency heating immediately as a risk of frozen pipes. This had to be signed off by the insurance company and could be done immediately....... nothing again. So will call Home Protect again tomorrow followed by a call to Financial Conduct Authority.”

Helpful Report

Posted 3 years ago

I'm sorry to hear about your fire Richard. This isn't the level of service we would expect you to receive and I would like to investigate this further. Please email your policy detail and I will look into this. Email: resolve@homeprotect.co.uk Zoe from the HomeProtect Team

Posted 3 years ago

“Wasn’t happy that the rises significantly again without ever making a claim.”

Helpful Report

Posted 3 years ago

Sorry if we've left you disappointed in us. I appreciate it's frustrating when your price isn't what you were hoping for, but there are lots of different rating factors that are taken into account when calculating a renewal price. Zoe from the HomeProtect Team

Posted 3 years ago

“Totally inept and wholly inadequate response to a house fire I and my family suffered. Slow to respond and provided incorrect assessments of the property. 8 days after the fire we've still not had any action taken and have had to do most of the running around ourselves. Certainly would not recommend their services, please do look elsewhere. If I could give them less than 1 star I certainly would.”

Helpful Report

Posted 3 years ago

I’m sorry you felt let down when you needed us, making a claim of any nature can be stressful, so we would never want to add to this. I've looked into this for you and the Claims Team will be in touch to give you an update on how it's progressing. Zoe from the HomeProtect Team

Posted 3 years ago

“Really happy with the ease at which the insurance was agreed and paid for. Super easy service.”

Helpful Report

Posted 3 years ago

We aim to please Andy! Thank you for your five star review. Zoe from the HomeProtect Team

Posted 3 years ago

“The price for the Home and Contents Insurance was good along with the simplicity of completing the questions for the quotation is what made me choose Home Protect.”

Helpful Report

Posted 3 years ago

Simple and straightforward - just as it should be in our eyes! And we're glad that you agree. Zoe from the HomeProtect Team

Posted 3 years ago

“A very straightforward experience when arranging my home and buildings cover. The renewal quote I received from my old insurer prompted me to search online. Homeprotect quoted for the same level of cover at a very competitive price. I would recommend Home Protect to anyone looking for good value insurance cover”

Helpful Report

Posted 3 years ago

I'm pleased to read that we've been able to take the hassle out of insurance for you Matthew Zoe from the HomeProtect Team

Posted 3 years ago

“I am a longer term customer. I am pleased that renewal premiums have remained competitive. I am particularly impressed with your claims handling. I would like you to increase your Range of insurance coverage and insured values.”

Helpful Report

Posted 3 years ago

Thank you for your positive feedback, I'm glad that we've been able to impress you. Zoe from the HomeProtect Team

Posted 3 years ago

“The policy was a renewal as I have been with HomeProtect for a few years now. After reviewing the policy to update various items I was delighted to find out that the yearly cost had decreased, without reducing the insured values. Excellent service.”

Helpful Report

Posted 3 years ago

We aim to please Doug! Thank you for your five star review. Zoe from the HomeProtect Team

Posted 3 years ago

“Renewal was an easy process throughout. Our two premiums had a slight increase although there was no explanation for this. It would be helpful to know the reasons. We have not had to make any claims. Thank you for your service.”

Helpful Report

Posted 3 years ago

Sorry if we've left you confused. I appreciate it's frustrating when your price isn't what you were hoping for, but there are lots of different rating factors that are taken into account when calculating a renewal price. Zoe from the HomeProtect Team

Posted 3 years ago

“My house insurance was easy to arrange online. I am deaf, so it is too difficult to get quotes etc online. I needed cover for a listed building, which not many insurance companies offer, and I was happy with the price quoted. However, I cannot rate the service because I haven't made a claim - hopefully I won't ever need to.”

Helpful Report

Posted 3 years ago

Fingers crossed you never need to make a claim, but thank you for picking us to be there should we ever be needed. Zoe from the HomeProtect Team

Posted 3 years ago

“Policy went up and never claimed, been with this company about 10 years”

Helpful Report

Posted 3 years ago

It must be frustrating but there are lots of different factors that go into calculating premiums, based on each individual risk assessment. This practice is not unique to us, but operates extensively across the industry. Zoe from the HomeProtect Team

Posted 3 years ago

“Easy to arrange. Hope it's not needed. Will be grateful if I do need their service.”

Helpful Report

Posted 3 years ago

Fingers crossed you never need to make a claim, but thank you for picking us to be there should we ever be needed. Zoe from the HomeProtect Team

Posted 3 years ago

“Has been great so far”

Helpful Report

Posted 3 years ago

Thank you for your five star review. Zoe from the HomeProtect Team

Posted 3 years ago

“They offered a great price on our home insurance. Their level of cover was good too.”

Helpful Report

Posted 3 years ago

We aim to please! Thank you for your positive feedback Alan. Zoe from the HomeProtect Team

Posted 3 years ago

Homeprotect is rated 4.4 based on 2,695 reviews