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Homeprotect Reviews

4.4 Rating 2,831 Reviews
88 %
of reviewers recommend Homeprotect
4.4
Based on 2,831 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Own Driver
Average Delivery Time
Next Day
On-time Delivery
96%
Accurate And Undamaged Orders
100%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.1 out of 5
Read Homeprotect Reviews

About Homeprotect:

We specialise in non-standard insurance
We cover unoccupied homes, listed properties, properties with a history of flood or subsidence, holiday homes, second homes, landlords, people who have had past financial difficulties or convictions, larger homes with more than 6 bedrooms, homes which have lodgers or are on AirBnB and many more!

We’ll protect your property, inside and out… in minutes
Our customers have saved money and set up their home insurance online, even if they've had insurance problems in the past.

Immediate online quote in most cases, even for very complex circumstances
We quote for a wider set of circumstances online than any other insurance provider in the UK.

5 Star rated policies
Homeprotect home insurance policies are 5-star rated by Moneyfacts.

Useful extra cover included
Benefit from Basic Legal Expenses and Home Emergency cover included in your policy, as standard.

24hr Home Emergency line
If the worst should happen, call our dedicated team anytime. We’ll explain what information we need from you and we'll explain what happens next.

What we don’t cover
We also think it’s important to be clear on what we don’t cover. Please note that we don't cover homes outside of the UK, damage caused gradually, or by wear and tear, or by failure to fix a known issue, faulty design or poor workmanship or theft, vandalism or accidental damage caused by a paying guest. Find out more details of what is and isn’t covered in our policy booklet https://www.homeprotect.co.uk/policy-booklet

Visit Website

Phone:

0330 660 1000

Email:

marketing@homeprotect.co.uk

Location:

CI Tower, St George’s Square
New Malden
KT3 4HG

Write Your review

Great insurance
Helpful Report
Posted 6 years ago
Well laid out website. Good protection offered.
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Posted 6 years ago
Very good to deal with, I had a problem filling in the problem online and the company contacted me to rectify quickly.
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Posted 6 years ago
Don't buy! Amendments and cancellation will cost you to the point of receiving the full annual premium. All very sneakily tied up in the online small print. So a 6 month lock in, £50 cancellation charge (money for old rope) plus payment in full for other aspects of the policy such as legal cover. Daylight robbery! The customer service staff are also shocking. Have reported to the financial ombudsmen!!
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Posted 6 years ago
The service is so bad that i can only conclude that most if not all of these glowing reviews are fake. If you are going to post a fake review for a company that is a shambles at least make the effort, it is far to obvious. I feel very fortunate that I have never had to make a claim and would say to anyone get out while you can.
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Posted 6 years ago
Poor correspondence: no email notification that policy would auto-renew, so incurred £100+ cancellation fees! No managers/ customer services team available to speak to. Very poor.
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Posted 6 years ago
Hassle free purchase. Good product for a good price.
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Posted 6 years ago
Great value holiday home insurance, a highly recommend to everyone!!
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Posted 6 years ago
Great
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Posted 6 years ago
Great
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Posted 6 years ago
Great service so far
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Posted 6 years ago
Good service quick quote nice communication
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Posted 6 years ago
Same protection as other companies but the cost was much cheaper
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Posted 6 years ago
Absolutely shocking customer service. I sold my house (29th June) and wanted to cancel my policy with them. 58 minutes waiting for a call to be answered. I have raised a complaint about the length of time - no response. Upon cancelling my policy I was advised that there would be a charge - however the person who I spoke to (who also noted my complaint) was not able to give me a figure for this - so I cancelled my Direct Debit - I was not happy that they could just take any sum out without confirming it with me first. I then have received an email saying they have tried to contact me (which is a lie) to obtain payment. I sent an email back in response (still unanswered) advising that if they let me know their bank details I would pay the sum. Still no response to email and my initial complaint. I have now received a letter advising that I should contact them urgently to pay. What a joke - I wasted another 50 + minutes trying to get through to them to pay. You do not deserve the money back - I have wasted more money trying to cancel and pay you the funds. All I can say is what a good job it is that I am cancelling my policy - I would hate to have to found out how long they took to deal with an actual claim. I am afraid I have never dealt with such a bad company (albeit the initial lady I spoke to was very pleasant) you just obviously do not have enough staff in your customer service team to deal with all the calls. It is totally unacceptable the amount of time to wait to speak to someone - now only to be chased for payment when you have failed to answer 4 complaints.
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Posted 6 years ago
Clear proposal form making taking insurance easy
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Posted 6 years ago
Great price
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Posted 6 years ago
Great price ,
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Posted 6 years ago
Competively priced home insurance
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Posted 6 years ago
Easy to set up online. Once you do get through on the phone, very helpful people who can explain any questions.
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Posted 6 years ago
Quick efficient service. Very easy to use
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Posted 6 years ago
Homeprotect is rated 4.4 based on 2,831 reviews